Bajaj Home Appliances Customer Care No. 022-4128 0000

I am writing to formally escalate and register a complaint regarding the inordinate delay and unacceptable handling of my water heater installation request.

The product was purchased on 21/12/2025. Despite multiple phone calls and repeated follow-ups with both the authorized showroom and Bajaj Aftersales/Service teams, there has been no resolution, no confirmed installation date, and no ownership or accountability from the concerned teams. I am repeatedly advised to wait for the “official time,” without any written confirmation or clarity being provided.

This casual, indifferent, and non-transparent approach has caused severe inconvenience, frustration, and mental agony to me as a customer. I have completed all required formalities from my end promptly; however, the installation remains pending without any valid justification.

Further, I was recently asked to share photographs of my bathroom as a prerequisite for scheduling a service visit for installation. I wish to formally place on record my concern and seek official clarification on whether sharing such photographs is mandatory as per Bajaj’s service policy. This requirement was never disclosed at the time of purchase and raises serious privacy and data sensitivity concerns. No customer should be compelled to share images of their personal space without a clearly defined written policy or legal mandate.

In view of the above, I request the following with immediate effect:

Immediate assignment of a technician along with confirmation of the installation date and time.

Written clarification on whether bathroom photographs are mandatory for water heater installation.

Accountability and explanation for the unreasonable delay and lack of response from the showroom and aftersales teams.

Please treat this email as a formal grievance under Bajaj’s customer grievance redressal mechanism. If this matter is not resolved within a reasonable timeframe, I will be constrained to escalate the issue further to higher management and statutory consumer grievance forums, including the Consumer Protection authorities, without further notice.

I expect a prompt written response and immediate corrective action.

Product / Service Request No.: CHEI24122504420675-1

Folks stop buying Bajaj appliances, read so many complains below all are facing same to same trauma for product servicing and follow up in guarantee period... I have had my share of trauma too with both dry iron and steam iron, they provide 2 yrs guarantee and few days b4 this period the product get spoiled, and when we complain they attend early if it's paid basis without gurantee, and take you for a roller costa ride if you opt for free service, the replacements never arrive as you are exhausted following them,their technicians close the complain without resolving. Their gurantee is just eyewash to sell products, experience d this many times in 4-5 years, I recommend not to buy bajaj appliance.....

Sir,
one heater get leakage and we registred complaint, tecn Mr santhosh kumar - visited our home and confirmed that tank leakage. he told compnay will replace the new heater for warranty coverage, but we have to pay 50 % amount. after some arguments he told 3500 rs have to pay then only we replace the heater. and we charged the rs 350 rs vivisting fees. So please solve the issue and replace pur heater as soon as possible under waaranty conditions.
THIS IS THE SECAND MAIL I SENDING HERE, BUT NO PROPER RESPONSE FROM YOUR TEAM. ALMOST 10 DAYS OVER. Your silent is push me to take this issue to other platforms.
Ref no :CHEI06062502350236-1
Regards
hari

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