Capital Small Finance Bank Toll Free No. 1800 120 1600
- 1800 120 1600 (Customer Support, 24x7)
- 0181-5051111 (Customer Support)
- 0181-5052222 (General Queries)
- 92226 55555 (SMS service no. to block your card)
- customerrelations [at] capitalbank [dot] co [dot] in (Customer Support)
- mail [at] capitalbank [dot] co [dot] in (Feedback/Queries)
Important Links
Install App
Blocking of Card by sending SMS
To block the lost or stolen ATM/Debit card-
- Send BLOCK <Account No> to 9222655555 from the registered mobile no.
If card holder has multiple ATM/Debit cards in the same account and same registered mobile number
- Send BLOCK <Account No> to 9222655555 from the registered mobile no.
- Send BLOCK <Account No> <Last 4 Digits of your ATM/Debit Card> to 9222655555
Grievance Redressal Mechanism
Send your Grievance / Feedback to customerrelations [at] capitalbank [dot] co [dot] in with your Name,
Contact Number, Address, Account Number & Message.
Level 1
Contact you bank Branch Manager / Branch Operations Manager for any feedback / complaints
that you wish
to lodge . Respective officers will assist in resolving the issues for you.
Level 2
If you are not satisfied with the services/responses, you may contact the Nodal officer as:
-
Mr. Harish Kumar
Capital Small Finance Bank Ltd.
MIDAS Corporate Park,
Ground Floor, 37, G.T. Road, Jalandhar - 144001
Mobile: 7508177304, Desk: 0181-5025244
E-mail: nodal_officer [at] capitalbank [dot] co [dot] in
Level 3
If you are still not satisfied with the grievance redressal or in the absence of a resolution within
15 working days, you may conatct the Principal Nodal Officer (PNO)
- Mr. Harinder Singh
Capital Small Finance Bank Ltd.
MIDAS Corporate Park,
Ground Floor, 37, G.T. Road, Jalandhar - 144001
Phone : 0181-5051111, 0181-5052222
Fax : 0181-5053333
E-mail: nodal_officer [at] capitalbank [dot] co [dot] in
Level 4
If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response
within 30 days, you may refer your case to the Banking Ombudsman of your region:
Contact Details of Senior Management
| Designation | Email Id |
|---|---|
| Managing Director and CEO | md [at] capitalbank [dot] co [dot] in |
| Chief Operating Officer | coo [at] capitalbank [dot] co [dot] in |
| Regional Head – Jalandhar | rh [dot] jalandhar [at] capitalbank [dot] co [dot] in |
| Regional Head – Ludhiana | rh [dot] ludhiana [at] capitalbank [dot] co [dot] in |
| Regional Head – Chandigarh | rh [dot] chandigarh [at] capitalbank [dot] co [dot] in |
Forms Centre
Address
Capital Small Finance Bank Limited
Midas Corporate Park, IIIrd Floor,
37, G.T.Road,
Jalandhar - 144001
India
Phone : 0181-5051111, 0181-5052222
Fax : 0181-5053333
Email : mail [at] capitalbank [dot] co [dot] in
