Consular Services Management System (MADAD) Contact No.

Important Link

• Frequently Asked Questions

Regional Migrant Resource Centres (MRCs) Centres

Email: helpline [at] mea [dot] gov [dot] in
Timing: 10am-5pm (For Counselling/Complaint)

How to Register on the MADAD Portal

• Step 1: Access the MADAD Portal :
  • Click on the “Login” option available on the homepage.
    
  • Click on the Register (New User)
    
• Step 2: Enter Personal Information :
  • Fill in the required details carefully : Given Name, Surname, Date of Birth, Mobile Number and Email ID (must be active)
• Step 3: Create Login ID:
  • Choose whether you want to use your Email ID as the Login ID.
  • If you choose not to use the email as Login ID, create a separate Login ID and check its availability.
• Step 4: Create Password:
  • Set a password as per the instructions displayed on the portal.
• Step 5: Select Security Question
  • Choose a security (hint) question, enter the answer carefully.
    
• Step 6: Submit the Registration Form.
  
• Step 7: Activate Your Account
  • An account activation link will be sent to your registered email ID.
  • Open the email and click on the link to activate your MADAD account.
    

How to Register Complaint on MADAD Portal ?

• Step 1: Visit MADAD Portal :
  • Click on the “Login”→Enter your Login ID / Email ID→Enter your Password.
    
• Step 2: Select Register Grievance .
  • Select Type (Individual / Group) → Click “Get Started”
    
• Step 3: Details of Person Abroad
  • Name (as per passport), Passport number, Country, address & Mission/Post.
    
• Step 4: Employer Details (If Any)
• Step 5: Recruiting Agent / Organization Details
  • Name of RA / agency / organization, Registration number & address (If the person was sent abroad through an agent)
• Step 6: Details of Person Filing the Complaint
• Step 7: Grievance Details:
  • Brief but clear description of the problem, Date and place of incident
  • Upload Documents (If Available): Passport copy, Visa or contract.
    
• Step 8: Submit the Grievance
  • Note the Grievance ID for tracking
    
• Step 9: Track Status:
  • Click on "My Grievance" in sidebar to Track Grivance.
  • Enter Grievance ID
  • Enter Passport Number and Email (not mandatory).
  • Click on "Submit".
    

How to Register Indian Students Abroad on the MADAD Portal?

• Visit MADAD Portal :
  • Click on the “Login”→Enter your Login ID / Email ID→Enter your Password.
    
• Select “Student Registration”
  
• Enter Student Details :
  • Name (as per passport), Passport number, Date of birth, Email & mobile number .
• Enter Study Details:
  • Country of study, University / institution name, Course name & duration .
• Enter Address Abroad:
  • Residential address Contact details (if available)
    
• Click Submit
• Manage / Update Profile
  • After login→Go to Student Profile→Manage Course Details→ Update study details.