Dot And Key Customer Care No. 84477 04734
Organization:
dotandkey.com All India Number(s):
- 84477 04734 (For Customer Support, 10am-6:30pm, Mon-Sat)
- 96749 90212 (For WhatsApp Support)
Website:
Official Website IVRS Menu: 84477 04734
- Press 1 - For shipment related queries
- Press 2 - For order related queries
- Press 3 - For product related queries
- Press 4: For other queries
- care [at] dotandkey [dot] com (For General Query)
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Important Links
Buy Online
- You can also buy the Dot And Key's products online through Nykaa, Amazon, Flipkart, Myntra, Purplle.
Refund and Cancellation
- If you have any query/complaint related to cancellation or refund, then you can contact at 8447704734 and email at care [at] dotandkey [dot] com.
- The refund will be processed within 7 days after the cancellation request has been acknowledged. Orders once shipped cannot be cancelled.
- If you return your order, you need to inform within 48 hours of receipt.
- If you made an online payment, you will get the refund within 7 days and if Cash on Delivery, you will get the refund within 14 days.
- For more information please read.
Grievance Redressal
- If you have any query/complaint you can contact to the officer details are mention below:-
Name: Nidhi Poddar
Address: 2/7 Sarat Bose Road, Vasundhara Building, 3rd Floor, Kolkata-700020, west bengal
Emal ID: nidhi [dot] poddar [at] dotandkey [dot] com
Contact no. : 8447704734
Comments
I didn't receive my product
I didn't receive my product and no notification about my order status and also I can't track my order I have paid the amount online and now my money is on stake. This was my first time order and this type of service I am facing
My order id is 3115542
I want my product or my money back as soon as possible otherwise I will take action on this purpose
Its been one week and more i
Its been one week and more i didn't got my order yet
My order id 1445726
Its been 2 week and more I didn't got my order yet
Its been 2 week and more I didn't got my order I also call the help line number but they're not respond well
Product related queries
I couldn’t receive my all product i have order 4 products sunscreen ,moisturiser,serum,fashwash but i only received sunscreen and free gift where my all other products
I want to cancel my order
By mistakely i have ordered wrong product so i want to cancel my order as soon as possible
As soon as you guys will cancel my order i will order the product which i was supposed to buy
Again by mistakely i have ordered wrong product
Actually i was going to buy serums but i have ordered sunscreen so please cancel my order as soon as possible..
wrong product
i want to change my parcel because i order buy one get one free combo and i get another product please change my order
Wrong product recieved there
Wrong product recieved there is no by one get one product bhaiii kya product bheja hai aur 600 rupes me bogus product diya hai