Eastern Railway Mobile SMS Service Information

Updated on Monday, 20 December 2021 - 5:02pm
Company Name: 
Toll free Number(s): 
  • 139 (For Inquiry, Assistance & Grievances)
  • 138 (Passenger Helpline)
  • 182 (Helpline for Women in Railways)
Website: 
Official Website

Important SMS Service Keyword

Purpose of SMS SMS format SMS to be sent to
For Reserved Ticket
Berth Status Enquiry		 IRPNR <10 digit PNR No.>
Example : IRPNR1234567890		 139
For Train Arrival
Departure Enquiry		 AD <Train Number> <Station STD Code>
Example: AD 12859 022		 139
For Accommodation
Availability		 SEAT <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota>
Example: SEAT 12561 010712 0542 0571 SL G		 139
For Fare Enquiry FARE <Train Number> <DOJ : ddmmyy> <Station from : STD Code> <Station to : STD code> <Class> <Quota>
Example: FARE 12561 010712 0542 0571 SL G		 139
For Train Time Table TIME <Train Number>
Example: TIME 12301		 139
For Train Number/
Train Name		 TIME <Train Number> or TN <Train Number>
Example: TN 12301		 139
To Spot/Locate Train Example: SPOT <Train Number> or LOCATE <Train Number>
Example: SPOT 12561 or LOCATE 12561		 139
For all the above HELP or RAIL 139
For Tracking Your
Freight Consignment		 FNR <11 Digit FNR> 8860622020
For cleaning of coaches
during run of train itself
under On Board
Housekeeping Service (OBHS)$		 CLEAN <10-digit PNR number> 58888
For Lodging Complaints Standard decent Message 9717630982
For Security of travelling passengers specially lady travellers Standard decent Message 182
1800-111-322 (Voice)
For medical emergency, food/catering etc. & Suggestions Standard decent Message 138 (Voice & SMS)

Important apps for pessenger to ensure their Security

  • R Mitra
    • This App Ensure security of the people especially for the women who travel
      on the suburban network of Eastern Railway
  • For Simple Mobile User
    • If a person does not have a smart phone then he can simply Type ERAILHELP
      <a custom message>       and Send It To 56161 for quick assistance.

Helpline Numbers

  • 1800111322 and 182
    • Provide speedy assistance to passengers in the event of thefts, harassment,
      pick pocketing or other criminal incidents on rail premises.
  • 138
    • The helpline will address complaints relating to cleanliness, food and
      catering, coach maintenance, medical emergency, linen etc.
  • 1800111139 & 1800111321
    • For suggestions/grievances relating to catering services
      (Overcharging, Food Price, Less Quality etc.) on Indian Railways.
      The facility is available 24*7 on these numbers.
  • 139 Chargable
    • For PNR enquiry, Accommodation availability, Fare enquiry, Current train running
      position, IRCTC relevant information including information through SMS.
  • @RailMinIndia (You can also tweet directly to minister of railways for any kind of journey related queries)
  • @EasternRailway

 

Parent Article: 
Eastern Railway Contact No.