Emirates Customer Care No. 916700 3333

Hello,I book a flight going to Nigerian and this is the 4th time it canceled please I need to kown if there is no flight going Nigerian lagos

My friend mnr f naude left my bagge at the office ..airport office emirates at dehli because he and i missed each other at the airport..then he checked in and took his flight to dubai..and then to cape town...iwas waiting for him at the check in counter ..emirates in dehli but he did not show up..i also looked and asked for my baggage but ..could not find it ..i had to check in because time was running out for my flight to dubai..and then johannes burg..at arrivsl at johannes burg i got the mesage he left it at the emmirates office at dehli airport..i rapported this matter to the emirates bagge complaint office in johanesburg airport to miss Alet and filled in a form ..but did not get a ref. Noumber..also she said i must send a e..mail todehli..and that her supervisor will also send a e..mail..this morning i phoned her but she was off..i spoked to her supervisor ..mnr sam but he did not know anything about this matter
what can i do...please help!!!

Hi,
I know Emirates doesn't take responsibility for hand baggage. I am not asking for any compensation. I am writing this email to let Emirates authorities know about the incident happened to me. This may be potential behavioral and security problem in their cleaning and security staffs in Kolkata Airport. Here is the set of incident...

1. I flew to Kolkata from SFO on Dec 9th ( Reached Kolkata on Dec 9th). My ETKT no is "ETKT 1767145049729 -1/2."
2. I forgot a bag of goodies, which I bought from Dubai duty free shop, in the plane ( EK 570) and disembarked in Kolkata.
3. As soon as I realized it I informed the local emirates ground staff. I realized it very soon, some people were yet to come.
4. I was told my bag was not found in the plane by the cleaning staff. This is unbelievable. Emirates can check their CC TV footage.
5. I was told by Emirates ground staff, if my bag would have been there they would have definitely found it. I found it really insulting as if I am telling lies.
6. They even told me possibly another passengers might have taken it. This is also not a very convincing answer as only my luggage was placed on that loft, just above my seat ( 36 D, E, F) . So definitely it's a rare possibility.

I believe I am not the person, who makes complaints just like that. Rather I never made a complaint before even if I faced issues.

I don't know why they think I am telling lies when I am not asking for compensation but to ask them about the bag. I am 100% sure that it was in flight and theft happened when the flight was cleaned after we disembarked. There is some wrong nexus with the Emirates cleaning and security personnel. I was told cleaning staffs were accompanied by security staffs. In this case I clearly see security is breached. I felt bad, it happened in my city.

I am requesting Emirates authorities to have a look into this aspect to avoid bigger problem in future.

I am returning on Dec 31st , 2012 to SFO by Emirates only. Typically I fly 2-3 times in a year to India with my family. I am recent convert to Emirates from Singapore.

If you want to reach me , send me an email. I will share my contact co-ordinates.

Regards,
Saumyabrata Bandyopadhyay

The Manager
Customer Care
Emirates Airlines
Mumbai

Dear Sir/Madam,
I Ms Esther N. D’Souza, wish to report the shabby treatment I received, along with my infant son, Master Dominic Desouza, when we flew Business Class Mumbai-Dubai, Dubai-Toronto on 26th September, 2012. (EK-501 BOM-DXB and EK-241 DXB-YYZ Emirates Airlines Confirmation Numbers: FP8ZAJ and IB3NZW Copies of E-tickets and Boarding passes attached)
As I checked in at Mumbai airport, I asked if I could get some assistance with Immigrations and Security because I was travelling alone with my infant son. The Emirates ground staff flatly turned down my request with no feelings whatsoever even though they saw me struggling with my infant baby.
My son was terrified and screaming all through Security and Immigrations but no one bothered to help out, everyone kept staring as if we were freaks! Thankfully, another passenger Ms. Soniya Kripalani, who was also flying to Dubai on the same flight, took pity on me and helped me. I have her contact details and she will be willing to corroborate my experience.
At the Emirates lounge at Mumbai airport, I told the staff what had happened. They helped me up to the aircraft.
At the time of boarding, I requested the cabin crew that I be given my son’s stroller at Dubai airport as he was not used to any other stroller, but the crew flatly refused and stated that I would only get it on landing at Toronto.
To add to the ‘don’t care attitude’ of the Emirates staff, the cabin crew did not provide my child with any food or fruit on the flight from Mumbai to Dubai.
2. When I landed at Dubai, I expected to be met by the Emirates ground staff who would assist me. My travel agent, Mr.P.N.Subramanian of Rashmika Travel Consultants Pvt. Ltd. Mumbai, had assured me repeatedly before flying that I would be met and be well taken care of. I regret to state that no such thing happened! Again, Ms. Kripalani took pity on me and helped me as far as she could. An Emirates staff member at Dubai Airport, I think her name was Ms Thandika (she was of African origin) said that Emirates had no policy of providing any assistance.
Before flying, we checked with the Customer Care helpline in Mumbai regarding the availability of strollers at Dubai airport, and they assured me that there would be complimentary strollers available. I regret to state that there were no strollers available and I struggled to hold my infant child and my cabin baggage and find my way to the Business Class Lounge. There were times he almost fell from my arms but no one bothered. As a result, he has a bruise on his back from my bag strap rubbing against him as I struggled alone to reach the Business class lounge. I will provide a photograph to support this.
When I finally managed to get to the lounge at Dubai airport, I broke down and cried because I was so overwhelmed. The Emirates ground staff there were cold and indifferent and told me it was not their policy to provide help and that my cabin bags were my problem, not theirs. Is this the type of service that Emirates prides itself about? I never imagined how heartless and insensitive the Emirates staff could be! It’s a shame that your airlines makes tall claims in advertisements and don’t lift a finger to help a mother and child have a comfortable journey. However, the staff at the lounge were courteous and helpful.
Again, when it was time to board my flight to Toronto, I was given no help at all and had to make my way across Dubai Airport with a screaming and petrified child and manage my cabin bags as well.
3. The staff on the flight from Dubai to Toronto were somewhat better and tried to assist me.
However, on landing at Toronto, my nightmare started once again as the cabin crew did not give me my child’s stroller and I had to lift him in my arms all the while. Neither, did I receive any assistance with my bags. By this time I was so exhausted that I could barely manage to hold my baby and there were times we both almost fell. A Canadian lady had pity on me and helped me through Security.
I only got my baby’s stroller at the baggage hall. It was there that I finally managed to hire a porter who assisted me with my bags etc.
I am sad to say that while I expected a wonderful experience flying Business class with Emirates, I was left with a very bitter after taste in my mouth. My experience was totally different from the one my agent led me to believe I would have. I am seriously considering suing Emirates for the mental trauma experienced by my child and myself because of the cold and indifferent attitude of the Emirates ground staff at Mumbai, Dubai and Toronto airports. I will be consulting with my legal advisors about the course of action and the compensation that we should claim.
I am certainly going to put up a blog on Facebook and let people know how badly they could be treated by Emirates – particularly mothers flying with infants! I will also approach the IATA and let them know how hostile your staff can be towards a mother and child. I’m sure your airline would do well with some negative publicity in the press too!
It was my worst experience ever flying and I will not only make sure I never fly Emirates again but also ensure that none of my family or friends fly Emirates either. Emirates are the biggest liars when they boast about their hospitality and excellent service. I will also make sure that this review is published online, in newspapers and in other media so that I can warn people to stay away from the frauds and heartless brutes that Emirates staff are!
Yours faithfully,

MRS. ESTHER D’SOUZA

i'm a pure vegetarian and to my surprise, i was served with non vegetarian dish during my travel. This was referred to the staff in duty and they were very evasive. As soon as i came back, i lodged a complaint (Our Ref. BOM/X/KB/2​80612/6803​489) and Emirates have assured to give a response within a month. Till date, i've not received any feedback from Emirates.

Is this the way, a customer to be treated ?????????????????????

I am holding reservation by ref KVQHBS (Chennai - Dubai) on 1st April 2012. I want to change to 8th April 2012 and I did it online. But I am not able pay thru online due to unknow reasons. I was informed to pay total AED 120 (Fare diff 70 + change in date 50) and prepared and accepted. When I failed to pay thru online, I call your customer care and had very very bad experience and not totally unfit to serve customer of this prestigeious airlines. I had experience with Smita, Ami, Swarlatha and Jalpani. My question was simple and asked why you asking me to pay AED 200 when online says AED 120. They said it is a manual calaculation and wants me to send screen shot. I sent screenshot to them at email ekindia [at] emirates [dot] ae. Even after send the screen shot, I was insisted to pay AED 200. I told them reply to my mail officially or ateleat connect to your manager who will be in a better position to answer my query. The way they answered and put on hol makes me doubt that there is some one is looting /stealing by charging extra from customer and I told them to take it as a not only a complaint and treat this as a allegation. I knew Emirates and its service as suc h I am frequent flyer as well

However, after I had spend valauable time more 3 hours of clarification and argument in the angle of personal issue not based on the value of difference fare. Finally Ms Jalpani resolved my isssue by listening to my issue and took more than 25 minutes. I sincere thanks to Ms Jalapani who finally issued my ticket as I required for the addtional amount of AED 120 as per online.

I need full investigation from your office and meaningful reply or alternatively allow me to go to consumer court in India as well as Dubai for the time and stress that your inefficient employess caused me .

Regards

Habeebur Rahman
Chennai
Tel: 91 9884666 123

Me and my wife travelled back to India from UK recently (Booking ref: J23AFB / Ticket nos: 1765175243464 / 72). We had ordered 'Vegetarian' meal for me and my wife, but instead, 'Vegan' meals were served both on Birmingham to Dubai and Dubai to India flights. We were made to eat stuff we never imagined we'd eat in our entire life and still not stomach-filling, hence had to spend the entire journey hungry. Your people did not have anything to eat either. I had very high regard for Emirates service, but this incident has changed it. Hope you don't do this to any other passenger in future.