Federal Bank Customer Care No. 1800 425 1199
Organization:
Federal Bank Toll free Number(s):
- 1800 425 1199 (For Phone Banking/Report Unauthorised Transaction, 24x7)
- 1800 420 1199 (Alternate No. For Phone Banking/Report Unauthorised Transaction, 24x7)
All India Number(s):
- 96337 00800 (For WhatsApp Banking)
- 98950 88888 (SMS No. To Get Register For Missed Call Balance Enquiry)
- 84319 00900 (Missed Call No. To Get Account Balance)
- 84316 00600 (Missed Call No. To Get Mini Statement)
- 0484-671 6700 (To Reset/Generate Debit Card Pin From Registered Mobile No.)
- 0484-284 6699 (Alternate No. To Reset/Generate Debit Card Pin From Registered Mobile No.)
International Numbers:
+91-484-2630994 (Contact Support For Customer Form Abroad)
+91-484-2630995 (Alternate number For Customers From abroad)
+91 080-61991199 (Queries related to remittance from abroad)
Website:
Official Website
iOS App:
Federal Bank - FedMobile
Android App:
Federal Bank - FedMobile IVRS Menu: 1800 425 1199/ 1800 420 1199
- Press 1: To report unauthorised transaction and blocking of services.
- Press 2: For general banking services.
- Press 3: For credit card services.
- contact [at] federalbank [dot] co [dot] in (For Customer Care)
- support [at] federalbank [dot] co [dot] in (For Complaints)
Important Links
SMS Services
Send SMS to 9895088888 or 5676762 from your registered mobile number.
| Sr No. | Services | Keywords |
|---|---|---|
| 1 | Balance Enquiry | BAL <space> myshortno |
| 2 | Mini statement | TXN <space> myshortno |
| 3 | Block Debit Card | BLOCK <space> Last four digits of Debit Card |
| 4 | Cheque book request | CBR <space> myaccount |
| 5 | Cheque Status Enquiry | CPS <space> myshortno <space> Cheque |
| 6 | FedBook Registration | FEDBOOK <space> myaccount |
| 7 | Branch Locator | BL <space> pincode |
| For more information . | ||
Missed Call Services
| Sr No | Services | Contact No. |
|---|---|---|
| 1 | To get account balance | 8431900900 |
| 2 | To get mini statement | 8431600600 |
| 3 | To check your eligibility for Debit Card EMI | 7812900900 |
| 4 | To get registered for Whatsapp Banking | 8095500077 |
Important Contact Details
| Sr No. | Services | |
|---|---|---|
| 1 | Mobile Banking | mobilesupport [at] federalbank [dot] co [dot] in |
| 2 | ATM Services | atmcc [at] federalbank [dot] co [dot] in |
| 3 | NRI Account Opening | nridiv [at] federalbank [dot] co [dot] in |
| 4 | For FedNet Internet Banking Related Query | fednetinfo [at] federalbank [dot] co [dot] in |
Steps To Block/ Report Unauthorised Transactions
Blocking your Debit card
Step 1 : Get assistance - Contact Centre
- Customers from India shall dial 18004251199 or 18004201199
Email: ehelp [at] federalbank [dot] co [dot] in - Customers from abroad shall dial +91-484- 2630994 or +91-484-2630995 to avail the services of Contact Center
Step 2 : Self Service -FedMobile ( Mobile Banking )
- Block debit card instantly using FedMobile, Mobile banking facility.
- Select the menu option Account Services - Manage Debit Card. The list of cards issued in account will be displayed.
Scroll and select the card, want to block and click Block this card.
Step 3 : Self Service -FedNet (Internet Banking)
- Block debit card instantly using FedNet, Internet Banking .
- Select the menu option Debit Card Services - Block Debit Card. The list of cards issued in account will be displayed.
Select the card, want to block and click Submit.
Step 4 : Self Service - SMS
- Send SMS from the mobile number registered in the following format to the number 5676762 Or 9895088888
- BLOCK<space>Last Four Digits of your Debit Card
- The particular debit card linked to the registered mobile number will be blocked.
- An SMS confirmation will be received instantly on the registered mobile number of the customer.
Step 5 : Get assistance - Branch
- Contact to Branch to block the debit card
Reporting of transaction/s not done by you
Step 1 : Reporting by calling at Contact Centre
- To report Credit card /Debit card /Internet Banking/ Mobile Banking transactions, that are not done by customer,
report at 1860-419-1199 to avail the services of Contact Centre.
Step 2 : Reporting via e-mail
- You can mail at ehelp [at] federalbank [dot] co [dot] in.
Step 3 : Reporting via sending an SMS
- By sending an SMS to 9895088888 from registered mobile number in the format given below:
Format : NO <space> last four digit of Federal bank account number
Example : NO 1248
Step 4 : Reporting via website
- To report unauthorised transaction (Click here)
Grievance Redressal
Level 1
- For any query/complaint, you can contact at 18004251199, 18004201199 or mail at contact [at] federalbank [dot] co [dot] in or you can also fill this Complaint Form .
- You can also visit to your nearest Branch Location .
Level 2
- If your query is not resolved, then you can also contact to the regional offices details given below:
Sr No. Region Email Address Address 1 Ahmedabad ahdy [at] federalbank [dot] co [dot] in Federal Bank, Ahmedabad Regional Office, 401, RBS, Opp. H K College Ashram Road, Ahmedabad, Gujarat-380009 2 Alapuzha apyy [at] federalbank [dot] co [dot] in Federal Bank, Alapuzha Regional Office Convent Square, CCNB Road, Alapuzha-688001 3 Aluva alwy [at] federalbank [dot] co [dot] in Federal Bank, Office of the Regional Head - Aluva Metro Heights Building, Bypass Junction, Aluva - 683101 4 Attingal atly [at] federalbank [dot] co [dot] in Federal Bank, Attingal Regional Office, Ground Floor, Regency Mall, Mamom, Kizhuvilam P O, Attingal, Thiruvananthapuram-695104 5 Bangalore North bgny [at] federalbank [dot] co [dot] in Federal Bank, Bangalore North Regional Office No. 9, 2nd Floor, Halcyon Complex, St. Marks Road, Bangalore, Karnataka - 560001 6 Bangalore South bgsy [at] federalbank [dot] co [dot] in Federal Bank, Bangalore South Regional Office No.9 1st Floor, Halcyon Complex, St.Marks Road, Bangalore- 560001 7 Bhubaneswar bbsy [at] federalbank [dot] co [dot] in Federal Bank, Bhubaneswar Regional Office 14B, 1st Floor, Janpath, Bapuji Nagar Bhubaneswar, Odisha -751009 8 Chandigarh cghy [at] federalbank [dot] co [dot] in Federal Bank, SCO 867, First Floor, NA C Mani Majra,Chandigarh (UT) - 160101 9 Chennai City Region mdscy [at] federalbank [dot] co [dot] in Federal Bank, 5th Floor, Akshaya Shanti, Anna Salai, Chennai, Tamil Nadu, India 600002 10 Coimbatore cbey [at] federalbank [dot] co [dot] in Federal Bank, Coimbatore Regional Office 21 Variety Hall Road Coimbatore, Tamil Nadu - 641001 11 Emerging Chennai Region mdssy [at] federalbank [dot] co [dot] in Federal Bank, 5th Floor,Akshaya Shanti,
Anna Salai, Chennai, Tamil Nadu, India 60000212 Ernakulam ekmy [at] federalbank [dot] co [dot] in Federal Bank, Regional Office, 1st Floor, Federal Towers, Marine Drive, Ernakulam-682031 13 Guwahati ghty [at] federalbank [dot] co [dot] in Federal Bank, Office of the Regional Head,
First Floor, Ramananda Tower,
Paltan Bazar, Kamrup (M), Guwahati, Assam - 78100814 Hyderabad hydy [at] federalbank [dot] co [dot] in Federal Bank, Office of the Regional Head, Flat No. 101, 1st Floor, Krishna Plaza, No. 6-2-953, Khairatabad Opp. Shadan College, Hyderabad- 500004 15 Indore idry [at] federalbank [dot] co [dot] in Plot No.7, PU 4, Scheme 54, Near Apna Sweets, Vijay Nagar Square, A B Road, Indore 16 Irinjalakuda ijky [at] federalbank [dot] co [dot] in Federal Bank Ltd, Regional Office, P B No. 31, C K K Complex, Thrissur Road, Tana, Irinjalakuda- 680121 17 Kannur cnny [at] federalbank [dot] co [dot] in Federal Bank, Kannur Regional Office 4th Floor, Aditya Tower, Kannur South Bazar Opp. R T O Office, Kannur - 670002 18 Kolhapur khry [at] federalbank [dot] co [dot] in Federal Bank, 751- B, Raviwar Peth,
Azad Chowk, Kolhapur, Maharashtra - 41601219 Kolkata caly [at] federalbank [dot] co [dot] in Avani Signature, 91A/1 Park Street, opposite to St. Xavier's College,Kolkata, West Bengal, 700016 20 Kollam qlny [at] federalbank [dot] co [dot] in Federal Bank, Kurumpelil Avenue, Polayathode, Kollam-691021 21 Kottayam ktmy [at] federalbank [dot] co [dot] in Federal Bank, Kottayam Regional Office, Mar Makil Centenary Memorial Building, SH Mount P.O Kottayam-686006 22 Kozhikode kkdy [at] federalbank [dot] co [dot] in 1st Floor, Federal Towers
27/97G, Mavoor Road, Kozhikode - 67301623 Madurai mduy [at] federalbank [dot] co [dot] in Office of the Regional Head, 2nd Floor, Door No:22, Thavittu Santhai, East Veli Street, Madurai, Tamilnadu, 625001 24 Malappuram mpmy [at] federalbank [dot] co [dot] in First Floor - Bava's Arcade Kizhakethala Junction Down Hill P O, Malappuram-676519 25 Mangalore mgry [at] federalbank [dot] co [dot] in Federal Bank, Regional Office-Mangalore Ground Floor,the Vintage, Kankanady Bye Pass Road, Kankanady, Dakshina Kannada, Mangalore- 575 002, Karnataka 26 Mavelikara mvky [at] federalbank [dot] co [dot] in Federal Bank, Puthiyacavu, Mavelikara, -690101 27 Mumbai bbyy [at] federalbank [dot] co [dot] in Federal Bank, A-1, Laxmi Towers, Bandra Kurla Complex,Bandra East, Mumbai-400051 28 Muvattupuzha mpzy [at] federalbank [dot] co [dot] in Regional office - Muvattupuzha, C P Square, Near IOC petrol pump, Kolencherry, Ernakulam, Kerala, INDIA, 682311 29 Navi Mumbai nbyy [at] federalbank [dot] co [dot] in Federal Bank, Navi Mumbai Regional Office, Office No. 910, 09th Floor, Plot No. 19-20, Satara Plaza, Sector 19 D, Palm Beach Road, Vashi, Navi Mumbai, Maharashtra- 400703 30 New Delhi Central ndcy [at] federalbank [dot] co [dot] in Office of Regional Head - New Delhi Central Region, Federal Towers, Second Floor, 2/2 West Patel Nagar, Patel Road
Opp. Metro Pillar No.196, Patel Nagar, New Delhi - 11000831 New Delhi East ndey [at] federalbank [dot] co [dot] in Noida Sector 18, B-10, Ground Floor, Near Noida Sector 18 Metro Station, Gautam Buddha Nagar, Uttar Pradesh, 210301 32 New Delhi West ndwy [at] federalbank [dot] co [dot] in Office of the regional head, The Federal Bank Ltd, Federal Towers,2/2 West Patel Nagar, Upper Ground Floor Opp. Metro Pillar 196, Patel Road, New Delhi - 110008 33 Pala play [at] federalbank [dot] co [dot] in Federal Bank, Pala Regional Office, Chooranolickal Mereena Towers, Kattakkayam Road, Pala, Kottayam- 686575 34 Palakkad pgty [at] federalbank [dot] co [dot] in Federal Bank, Office of the Regional Head, Saikrishna Residency, Kunnathurmedu, Palakkad, 678013 35 Pathanamthitta ptay [at] federalbank [dot] co [dot] in Office of the Regional Head, St Peter's Junction, Pathanamthitta, Kerala, 689645 36 Pune pney [at] federalbank [dot] co [dot] in Federal Bank, Pune Regional Office, 403, May Fair Tower, Wakadewadi, Shivaji Nagar Pune, Maharastra - 411005 37 Salem slmy [at] federalbank [dot] co [dot] in Federal Bank, Salem Regional Office, No 20, Ramakrishna Road, Salem, Tamil Nadu- 636007 38 Surat srty [at] federalbank [dot] co [dot] in Federal Bank, Surat Regional Office Ground Floor, Riddhi Shoppers Adajan Hazira Road, Adajan, Surat, Gujrat- 395009 39 Thiruvananthapuram tvmy [at] federalbank [dot] co [dot] in Federal Bank, Thiruvananthapuram Regional Office, TC 18/ 1922 (2), Near Supreme Bakers Kowdiar P.O, Kuravankonam, Thiruvananthapuram- 695003 40 Thodupuzha tpzy [at] federalbank [dot] co [dot] in Federal Bank, Office of the Regional Head KP Varkey's Mall, Rotary Junction, Ambalam Bypass, Thodupuzha, Idukki, Kerala 685584 41 Thrissur tcry [at] federalbank [dot] co [dot] in Federal Bank, Thrissur Regional Office ST Nagar, TB Road, Thrissur, Kerala- 680001 42 Tiruvalla tlay [at] federalbank [dot] co [dot] in Federal Bank, Office of the Regional Head, 1st Floor, Marthoma Sabha Building, M C Road, Tiruvalla, Kerala, 689101 43 Wayanad wydy [at] federalbank [dot] co [dot] in First floor, Ganga Building, Areacode, Malappuram, Kerala-673639 - If your query is still not resolved by the regional offices, then you can also contact to the zonal offices details given below:
Sr No. Zonal Office Email Address 1 Bangalore bgrr [at] federalbank [dot] co [dot] in Federal Bank, Bangalore Zonal Office, 1st Floor, Halcyon Complex,No.9, St.Marks Road, Bangalore- 560001 2 Chennai mdsr [at] federalbank [dot] co [dot] in Federal Bank, Bhattad Tower, Ist Floor, 30, West Cott Road, Royapettah, Chennai- 600 014 3 Ernakulam ekmr [at] federalbank [dot] co [dot] in Federal Bank, Zonal Office, Federal Towers, Marine Drive, Ernakulam- 682 031 4 Kolkata calg [at] federalbank [dot] co [dot] in Federal Bank, Zonal Office, Avani Signature, 91A/1 Park Street, opposite to St. Xavier's College, Kolkata, Kolkata, West Bengal, 700016 5 Kottayam ktmr [at] federalbank [dot] co [dot] in Federal Bank, Mar Makil Centenary Memorial Building, SH Mount P O, Kottayam, Kerala-686006 6 Kozhikode kkdr [at] federalbank [dot] co [dot] in Federal Bank, Federal Towers, 2nd Floor, 27/97G, Mavoor Road, Kozhikode- 673 016 7 Mumbai bbyg [at] federalbank [dot] co [dot] in Federal Bank, Laxmi Towers, A-1, 4th Floor, Bandra Kurla Complex, Bandra (East), Mumbai- 400 051 8 New Delhi ndlr [at] federalbank [dot] co [dot] in Federal Bank, Zonal Office, Federal Towers, 2/2, West Patel Nagar, New Delhi 110008 9 Thiruvananthapuram tvmr [at] federalbank [dot] co [dot] in Federal Bank, P.B. No. 303, Federal Towers, M.G.Road, Statue- 695 001
Level 3
- If your query is still not resolved, then you can also contact to the officer details given below:
Sr No. Designation Contact No. Email Address 1 Nodal Officer 0484-2866511 grievanceescalations [at] federalbank [dot] co [dot] in The Federal Bank Ltd.
2nd Floor, Municipal Building, Aluva, Ernakulam, Kerala, India, 6831012 Principal Nodal Officer 0484-2626366 support [at] federalbank [dot] co [dot] in The Federal Bank Ltd.
Federal Towers, Aluva, Ernakulam,
Kerala, India, 683101
Level 4
- If you are not satisfied with the resolution given, then you can contact to RBI Ombudsman details given below:
RBI Contact Centre - 14448
Address: Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017. - You can also lodge your complain online through Address And Area of Operation of RBI Ombudsman , Complaint Management System (CMS) Portal or through Smart ODR Portal .
NEFT/RTGS Related Query
Federal Bank Premium Banking Services Contact Details
Contact No.: 18002582566 ,040-67284302
Email:
concierge [at] federalrewards [dot] in
Timings: Mon-Sat, 9am-6pm
For Fraud Related Query
Contact Nos: 0484-2771000, 0484-2771001, 0484-2771002, 0484-2771003, 0484-2771004, 0484-2771005, 0484-2771006, 9048333131, 04846-927101, 04846-927100, 04846-927102, 04846-927103, 04846-927104,
04846-927105, 04846-927106, 04846-927107
Overseas Offices
| Sr No. | Location | Name | Contact No. | |
|---|---|---|---|---|
| 1 | Qatar | Shebeer Hassan | 974 77545250 | shebeer [at] federalbank [dot] co [dot] in |
| 2 | Qatar | Abhinov Sharma | 974 77362440 | abhinov [at] federalbank [dot] co [dot] in |
| 3 | Kuwait | Akshay Ravi | 965 55666983 | akshayr [at] federalbank [dot] co [dot] in |
| 4 | Kuwait | Menon Sanjay Gowrishankar | 965 66690827 | menon [at] federalbank [dot] co [dot] in |
| 5 | Kuwait | Sanjay B Unnithan | 965 51153716 | sanjaybu [at] federalbank [dot] co [dot] in |
| 6 | Oman | Sunith S Kumar | 96899421559 | sunith [at] federalbank [dot] co [dot] in |
| 7 | Oman | Rony Siby | 968 96454656 | rony [dot] s [at] federalbank [dot] co [dot] in |
| 8 | Saudi Arabia | Adarsh Ramesh | 966 541159904 | adarsh [dot] r [at] federalbank [dot] co [dot] in |
| 9 | Saudi Arabia | Abey James Biju | 966 540868572 | abeyjb [at] federalbank [dot] co [dot] in |
| 10 | Saudi Arabia | Jamshid Jaleel | 966 595893207 | jamshid [at] federalbank [dot] co [dot] in |
| United Arab Emirates (UAE) | ||||
| 11 | Abu Dhabi | Raigen Joseph Tomy | 971 586677307 | raigen [at] federalbank [dot] co [dot] in |
| 12 | Abu Dhabi | Jobel Roy | 971 558704770 | jobel [at] federalbank [dot] co [dot] in |
| 13 | Abu Dhabi | Ajendra Bendalam | 971 507987130 | ajendra [at] federalbank [dot] co [dot] in |
| 14 | Abu Dhabi | Vithul Raj | 971 527622355 | vithul [at] federalbank [dot] co [dot] in |
| 15 | Dubai | Alvin Sabu | 971 561521929 | alvins [at] federalbank [dot] co [dot] in |
| 16 | Dubai | Prince Kumar | 971 561652230 | princek [at] federalbank [dot] co [dot] in |
| 17 | Dubai | Jigar Pradeep Nanda | 971 523219514 | jigar [at] federalbank [dot] co [dot] in |
| 18 | Dubai | Avin Antony | 971 522523848 | avin [at] federalbank [dot] co [dot] in |
| 19 | Dubai | Ankit Sourabh | 971 506966543 | ankit [dot] s [at] federalbank [dot] co [dot] in |
| 20 | Sharjah | Mathews Immanuel | 971 506251905 | mathewse [at] federalbank [dot] co [dot] in |
| 21 | Dubai | Midhil S Nair | 971 507987235 | midhil [at] federalbank [dot] co [dot] in |
| 22 | Dubai South | Gautham R | 971 501913464 | gauthamr [at] federalbank [dot] co [dot] in |
| 23 | Sharjah & Ajman | Alen Mathew | 971 567955835 | alenm [at] federalbank [dot] co [dot] in |
| 24 | Dubai | Divyansh kaundal | 971 557788342 | divyanshk [at] federalbank [dot] co [dot] in |
| 25 | Abu Dhabi | Umasanker U S | 971 528247783 | umasanker [at] federalbank [dot] co [dot] in |
Nodal Officer of the bank for MSME Complaints and Queries
Name: Sri. Sunil John
Contact No.: 0484-2201619
Email: suniljohn [at] federalbank [dot] co [dot] in
Address: Senior Vice President Business
Banking Department The Federal Bank Ltd
6th Floor Federal Towers, Ernakulam - 682031
For any complaints other than those related to MSME, Please write to Grievance Redressal Team: support [at] federalbank [dot] co [dot] in.
Forms Center
Head Office
The Federal Bank Ltd,
Federal Towers, P O Box No.103,
Aluva, Ernakulam, Kerala, India 683101
Contact No.: 0484-2623698, 0484-2622263,
Fax- 04842623119, 0484-2626366
Comments
Personal lone
Sir I lone apply 30 day two peyment kattiyachy. Onnum response eallai esppo eannaku lone ketaikum solluga
My ATM CARD WAS BLOCKED
My ATM CARD WAS BLOCKED TODAY. HOW TO REACTIVATE MY ATM ?
With regards of my saving balance. ....
Sir/mam
I have to made some fd.
In my account (saving).
But rest amount is below "1000.
Then you fine me 106+36=142.
How is it possible????
It is not good idea for any one...
So,Plz return my balance
Otherwise I will close my account in your bank.....
.kindly see it....
Abaut not comes sms to rajister mobile no
Sirr I am abuzar NRI Accaunt holder of your Federal bank branch sakchi jamshedpur
SMS have not come my phone in rajister mobile no Please give me answers what is problems