ICICI Lombard Customer Care No. 1800 2666
Organization:
ICICI Lombard Ltd. Toll free Number(s):
- 1800 2666 (For Customer Support , 24x7)
- 1800 102 4444 (For Bharti AXA General Insurance, Mon-Sat, 9am-7pm)
- 1800 266 9725 (For Crop insurance)
- 1800 103 2292 (For Alternate Bharti AXA Insurance Support)
All India Number(s):
- 86 55 222 666 (For Contact Support)
- 773 8282 666 (For Whatsapp Support)
Website:
Official Website IVRS Menu: 1800 2666
First select your preffered language
- Press 1: For information related to existing policy
- Press 2: To buy new ICICI Lombard policy
- Press 3: To renew your existing policy
- Press 1: For Two Wheeler Policy
- Press 2: For any other motor policy
- Press 3: For health policy
- Press #: To go back to the main menu
- Press 4: If you are an agent or broker or want to become an agent
- customersupport [at] icicilombard [dot] com (For General Query)
Install App
Important Links
For Claim Process
- If you have any query related to claim process then firsty you have to call 18002666 or email at customersupport [at] icicilombard [dot] com
- You can also fill this Claim Form
- You can also make a claim request via filling this Claim Intimation Form
- For more information about claim process Please read
For Grievance Redressal
Level 1:
- If you have any query or complaint you can call 18002666 or email at customersupport [at] icicilombard [dot] com
Address: ICICI Lombard General Insurance Co. Ltd.
Ground floor- Interface 11, Sixth floor- Interface 16 ,
Office no 601,602, New linking Road Malad (West), Mumbai - 400064 - For Crop Insurance you can contact at 18002669725
- For Senior Citizens you can contact at 18002666 (9am-9pm)
- You can also contact to the grievance officers at the details given below:
Contact No.: 022-66877111 (Same For All)
Email: gro [at] icicilombard [dot] com (Same For All)
Sr No Designation Address 1 Branch Service Manager First floor, Amardeep Complex, Opp.
Central Jail, Jaipur Road, Ajmer - 305001, Rajasthan2 Branch Service Manager Tenth floor, Unit no.1003 to 1008,
Signature Towers, DC 2, Lal Kothi Scheme,
District Shopping Centre, Tonk road,
Jaipur - 302001, Rajasthan3 Associate Vice President - Emerging Market First floor, (Rear Portion), Plot No. 115/3,
Solitaire Building, SPS Road,
PWD Colony, Jodhpur - 342001, Rajasthan4 Branch Service Manager Fourth floor, Plot no.32/1105,
Centre Point, Opp. B N College Airport road,
Udaipur, Dist Udaipur, Pin code -3130015 VO Unit Sales Manager Second Floor, Above Shree Hari Automobiles
Honda Dealer, Vinayak Tower, Didwana Road,
Nagaur - 341001, Rajasthan6 Chief Manager - Emerging Market Ground Floor, Silver Square,
Opposite Income Tax Office Rani Bazar,
Bikaner - 334001 Rajasthan7 Senior Manager - Virtual Office Third Floor, Manik Moti Tower,
Pur Road Bhilwara District Bhilwara
Pin code - 311001 ,Rajasthan8 Branch Service Manager Sixth floor, Unit no 612,
Corporate Park, Sanjay Palace,
Agra, District Agra
Pin code - 282002, Uttar Pradesh9 Branch Service Manager Ground floor, Shop No. G1-G7, Vinayak Triveni Tower,
P D Tandon Road, Allahabad ,District Allaha10 Unit Sales Manager First floor, Yadav Timber, Railway station road,
Suffudinpur, Azamgarh, Distt Azamgarh11 Senior Manager - Emerging Market First floor, Office no.5, Shree Sai Plaza,
Faizabad road, Barabanki, Distt Barabanki- 22500112 Branch Service Manager 2nd Floor, ICICI Bank Building,
116 Civil Lines, Bareilly - 24300113 VO Unit Sales Manager Second floor, 265/235, Devnath Complex,
near Bus stand, Jagdish Ganj,
Ganesh Market Chitrakoot Dham Karwi14 Senior Manager - Emerging Market Mehramp Plaza, 4099, 1st Floor,
Adjacent Pushpraj Guest House,
Civil Lines, Faizabad - 22400115 Senior Manager - Emerging Market First floor, Gata no.62, Tulsisagar Todbandwa road,
Banshi Bazar, Thana- Ghazipur, Tehsil- Sadar16 Branch Service Manager 1st floor, United tractor, Opp. City Mall,
above Yes Bank, 7th Park road, Golghar, Gorakhpur - 27300117 Unit Sales Manager First Floor, Civil Line, Hardoi - 241001 18 Chief Manager - Emerging Market First floor, 329, ICICI Building,
Opp. Bharat Petrol Pump, Wajidpur - 22200219 Chief Manager - Emerging Market Rajendra Complex, 1st Floor,
Station Road, Lakhimpur Khiri - 27270120 Branch Service Manager Fifth floor, Summit Building,B-503 to B-508,
Plot no TCG 3/3 Near Rothas Plumeria Vibhutikhand Gomti Nagar21 Branch Service Manager Second Floor, 291/1 Mangal Pandey Nagar
Meerut - District Meerut Pin code -25000222 Senior Manager - Virtual Office First floor, Madhur Complex,
760/24 Canal road near LIC office
Raebareli District Raebareli Pin code -22900123 Senior Manager - Emerging Market Khargpuria Complex,1st Floor,
1281 Dariyapur Allahabad Road Sultanpur -22800124 Branch Service Manager Third floor Vinayak Plaza Tower
C-30/37-A-1 Maldahiya Crossing
Varanasi District Varanasi Pin code -22101025 VO Unit Sales Manager First floor House no.115 Above
ICICI Bank Civil Lines near LBS
Chaurah Gonda District Gonda Pin code -27100126 Chief Manager - Emerging Market -1st Floor ,3 /316 A Ramghat Road , Aligarh -202001 27 Branch Service Manager -Third floor MCS Building ,96/5 ,
Chunniganj Mall road Kanpur-20800128 Branch Service Manager -Unit No.27 ,28 ,29 and30 ,6th Floor Mega Mall ,
63/2-C (Part) Mall Road Kanpur-20800129 Senior Manager - Emerging Market -2nd floor Ravi Plaza ,Opp LIC Office Pilikothi
Chauraha Moradabad District Moradabad Pin code -24400130 Branch Service Manager -First floor ,445 Block no.1 World Trade Tower
Rajpur road Dehradun District Dehradun Pin code -24800131 Chief Manager - Emerging Market -Second floor (above PNB) Matushri Uttaryan
Parishar Nainital Road Haldwani -26313932 Chief Manager - Emerging Market -Kumar Complex Second floor (Front portion)
Ranipur Road Chandracharya Chowk Haridwar -24940733 Unit Sales Manager -Second floor Shoppers Street ,15/1 Kalyani
View Near Bus Station Rudrapur
Dist Udham Singh Nagar -26315334 Branch Service Manager Fourth floor, “The Statement”, Plot no.149,
Industrial area, phase 1, next to Hometel Hotel,
Chandigarh (UT) - 16000235 Branch Service Manager 4th Floor, Red Fort Capital, Parsvnath Towers,
Bhai Veer Singh Marg, Gole Market, New Delhi - 11000136 Branch Service Manager Space No. 315, 3rd Floor Aggarwal City Mall,
Plot No. 04, Road No. 44 Pitampura-110034 New Delhi37 Branch Service Manager KLJ Complex, 1st Floor, Block 2, Plot No. 70/A-55,
Main Najafgarh Road, Motinagar New Delhi - 11001538 Branch Service Manager Fifth floor, 501,502,503,504, Plot no14, Sagar Tower,
District Centre, New Delhi Janak Puri - 11005839 Branch Service Manager 3rd floor, Veera Tower, above ICICI Bank, S-26,27,28,
Green Park extn Market, New Delhi - 11001640 Branch Service Manager First Floor, Unit No. 101, Station Box at Dilshad Garden
Metro Station, Dilshad Garden New Delhi - 11009541 Branch Service Manager Mercantile House, 7th Floor, K.G. Marg, New Delhi - 110001 42 Senior Manager - Emerging Market Triloki Chambers, 1st Floor, SCO-4307/4/21
Opp. Municipal Council Ambala Cantt. - 13300143 Branch Service Manager First Floor ,S.C.O 17, Sector 16, Faridabad -121002 44 Branch Service Manager ABW Towers, Unit No.511 and 512, 5th Floor,
IFFCO Chowk MG Road Gurgaon - 12200145 Branch Service Manager -2nd and3rd Floor,SCO-20 above ICICI bank Sec-14 Gurgaon -122001 46 Branch Service Manager -1st Floor,Dss-27 Old Court Complex
Near Oxyzone GYM,Rajgarh Road hissar haryana-12500147 VO Unit Sales Manager -First floor,SCO17,Sector-25,Huda Truck
Union near Malik Petrol Panipat Distt Panipat -13210348 Senior Manager - Virtual Office -Second floor ,SCF34 Appu Ghar
Shopping Complex Rohtak Distt Rohtak -12400149 Chief Manager - Emerging Market -Second Floor ,Sec-8,SCO14 Main
Market Karnal District Karnal Pin code -132001For more contact details please read more - You can also visit Customer Support for more queries.
Level 2:
- If you are not satisfied with the resolution then you can contact to the Vice President of Customer Support.
Timings: Mon-Fri, 10am-7pm.
Level 3:
- If your query is not resolved, then you can contact to Vice President-Customer Support and Grievance Redressal Officer
Timings: Mon-Fri, 10am-7pm.
Level 4:
- You can lodge your complaint online through Council for Insurance Ombudsman (CIO) or Insurance Regulatory and Development Authority (IRDA)
Travel Insurance Claims Contact Details
| Sr.No. | Country | Contact Details |
|---|---|---|
| 1 | USA and Canada | +1 844 871 1200 (Toll Free) |
| 2 | From the rest of the world | +91 124 4498778 (Call back facility) |
| 3 | India | 18001025721 (Accessible in India only) Email: icicilombard [at] falck [dot] com Fax: 0124-4006674 |
Bharti AXA GIC Contact Details
Contact No.: 18001024444 (Timings: Mon-Sat, 9am-7pm),
Whatsapp No.: 022-48815768
Email : service [at] bhartiaxa [dot] com
Motor Third Party Claims State Wise Nodal Officers Contacts
| Sr.No. | State | Name | Contact No. | Address |
|---|---|---|---|---|
| 1 | Andhra Pradesh and Telangana | Bhagavatula Sashank | 8655697316 | ICICI Lombard GIC Ltd., 2nd Floor, Lumbini Jewel Mall, Road No. 2, Banjara Hills, Hyderabad - 500034 |
| 2 | Karnataka and Goa | Varsha Nair | 8971225577 | ICICI Lombard GIC Ltd., 9th Floor, The Estate, 121, Dickenson Road, MG Road, Bangalore - 560042, Karnataka |
| 3 | Tamil Nadu, Pondicherry, Lakshadweep, Kerala | John Sunil Kumar | 9176640720 | ICICI Lombard GIC Ltd., No. 84and85, Arihant Plaza, First Floor, Wall Tax Road, Chennai-600003 Tamil Nadu |
| 4 | Odisha, Bihar, Jharkhand | Subrat Sahoo | 8407009111 | ICICI Lombard GIC Ltd., 2nd Floor, Krishna Bhawan, New Dakbunglow Square, Patna, Bihar-800001 |
| 5 | West Bengal and North East (Arunachal Pradesh, Assam, Meghalaya, Manipur, Mizoram, Nagaland) |
Sankarsan Sanyal | 9674751434 | ICICI Lombard GIC Ltd., 16 Park Street, Apeejay House, 7th Floor. Kolkata-700016 |
| 6 | Chandigarh, Punjab, Himachal Pradesh, Haryana, Jammu and Kashmir, Leh and Ladakh |
Aditya Sharma | 8558891096 | ICICI Lombard GIC Ltd., The Statement Building, 4th Floor, Plot No 149 Industrial Area Phase 1, Chandigarh-160002 |
| 7 | NCR | Gautam Bhatnaggar | 9999888759 | ICICI Lombard GIC Ltd., 7th Floor Mercantile House, K G Marg, Connaught Place, New Delhi-110001 |
| 8 | Uttar Pradesh and Uttarakhand | Vivek Negi | 9838072772 | ICICI Lombard GIC Ltd., Summit Tower, 5th Floor, B-503 to B-508, Plot No TCG 3/3, Vibhuti Khand, Lucknow UP-226010 |
| 9 | Maharashtra | Satpalsing Rajput | 8655733642 | ICICI Lombard GIC Ltd., 2nd Floor, Office No. 203 Mehar House No.15 Cawasji Patel street Fort Mumbai Maharashtra-400001 |
| 10 | Madhya Pradesh and Chhattisgarh | Zainul Abidin | 9589011786 | ICICI Lombard GIC Ltd., Commerce House Building New Palasiya Indore-452001 Madhya Pradesh |
| 11 | Gujarat | Mohitsinh Rana | 8655709352 | ICICI Lombard GIC Ltd., Zodiac Square office, 3rd Floor Office No .7-9 Opp. Gurudwara Bodakdev S.G. Road Ahmedabad-380054 |
| 12 | Rajasthan | Rishikesh Kumar | 8875012267 | ICICI Lombard GIC Ltd., Signature Towers DC2 Lal Kothi scheme District shopping centre Tonk Road Jaipur-302015 Rajasthan |
Offices Address
| Sr.No. | Office | Address |
|---|---|---|
| 1 | Registered Office | ICICI Lombard House 414, P.Balu Marg, Off Veer Sawarkar Marg, near Siddhivinayak Temple, Prabhadevi Mumbai- 400025. Fax: 022-61961323 |
| 2 | Customer Support | ICICI Lombard General Insurance Co. Ltd. Ground floor- Interface 11, Sixth floor- Interface 16 , Office no 601 and 602, New linking Road, Malad (West), Mumbai - 400064. |
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