Call 24 * 7 Toll Free - 1800 425 7600
Call 24 * 7 Non Toll Free - 022-4042 6013
Email - idbicards [at] idbi [dot] co [dot] in
Call - 1800 208 1947 (Monday –Saturday 9 am to 6 pm)
Email - membersupport [at] idbidelight [dot] com
You can register your grievance through our multiple channels viz. Customer Care, Branch Emails and Letters.
Please make sure that you provide following details while registering a grievances.
You may file a complaint at the branch level/ call us/ write to :
Write to Email :
When a complaint is registered through any one of the above channels, a unique Complaint ID will be generated.
In case of non-receipt of reply within 8 working days of your registering the complaint or unsatisfactory reply,
you can escalate your complaint to -
Grievance Redressal Officer (GRO) as specified below between 10:00 a.m. to 6:00 p.m. from Monday to Saturday
(Except 2nd and 4th Saturday of the month):
Designation | Name & Contact Details | Office | Jurisdiction |
---|---|---|---|
Grievance Redressal Officer (GRO) |
Shri Ranjan Kumar Rath GM & GRO Tel no: 022-6655 2133 |
IDBI Bank Ltd., Credit Cards, |
Pan India |
In case of non-receipt of reply within 13 working days of your registering the complaint or unsatisfactory reply,
you may escalate your complaint to Level III, using your Complaint ID.
If your complaint is not resolved satisfactorily within 11 working days of your registering the complaint, you may
approach the Principal Nodal Officer (PNO) between 10 a.m. to 6 p.m. from Monday to Saturday (Except 2nd and
4th Saturday of the month)
For escalation of your grievance to the Principal Nodal Officer (PNO)
Designation | Name & Contact Details | Office | Jurisdiction |
---|---|---|---|
Principal Nodal Officer (PNO) |
Smt. Jayati Chakraborty General Manager & PNO Tel no: 022-6655 2143 |
IDBI Bank Ltd., Credit Cards, |
Pan India |
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