IDBI Bank Customer Care No. 1800 209 4324
Organization:
IDBI Bank Toll free Number(s):
- 1800 209 4324 (For Mobile Banking/Complaint/Block Debit/Credit Card, 24x7)
- 1800 22 1070 (Alternate No. For Mobil Banking/Complaint/Block Debit/Credit Card, 24x7)
- 1800 22 6999 (For Debit Card Blocking)
- 1800 425 7600 (For Hotlisting of Credit Cards/Queries/Complaints, 24x7 service)
- 1930 (For Cyber Police Helpline)
All India Number(s):
- 022-6771 9100 (For Phone Banking, 24x7)
- 022-4042 6013 (For Credit Card Queries)
- 88600 45678 (For WhatsApp Banking, 24x7)
- 98203 46920 (For SMS Banking)
- 98210 43718 (For Alternate SMS Banking)
International Numbers:
+91-22-677 19100 (For Outside India Customers)
+91-22-66937000 (For Lost Or Stolen ATM/Debit Card, Passbook )
Website:
Official Website
iOS App:
IDBI Bank GO Mobile+
Android App:
IDBI Bank GO Mobile+ IVRS Menu- 1800 209 4324 / 1800 22 1070
Select your preferred language
- Press 1: To block debit card, upi or other digital channels or for other card services
- Press 1: For debit card blocking and replacement.
- Press 2: To block upi services.
- Press 3: To block internet or mobile banking.
- Press 4: For other card services
- Press 2: To generate ATM pin/reset IVR languages/T-pin.
- Press 1: To generate ATM pin .
- Press 2: To generate T-pin.
- Press 3: To reset IVR language .
- Press 3: For Bank account related services.
- Press 1: If you have customer ID and T-pin
- Press 2: If you have debit card and atm pin
- Press 4: For loan account, demat, and NPS
- Press 1: For Information on your loan account .
- Press 2: For demat account information .
- Press 3: For information on national Pension Scheme .
- Press 8: To return to the previous menu .
- Press 9: To speak to the phone banking executive.
- Press 5: For interest rate, credit card and complaint registration.
- Press 1: For interest and foreign exchange rate.
- Press 2: For branch and atm location.
- Press 3: For my IVR.
- Press 4: For complaint registration.
- customercare [at] idbi [dot] co [dot] in (For Customer Care)
Important Links
Note: These are IDBI Bank's official contact numbers. For your safety, the bank will only call you from numbers starting with 1600413400, 1600413401, 1600113151, 1600113152, 1600113153, 1600113154, 1600113155, 1600313350, 1409336181
Important Contact Details
| Sr. No. | Services | Contact Details |
|---|---|---|
| 1 | For credit card Block/Queries/Complaints | idbicards [at] idbi [dot] co [dot] in |
| 2 | For credit card rewards point related Queries/Complaints | membersupport [at] idbidelight [dot] com |
| 3 | For NRI | nri [at] idbi [dot] co [dot] in |
| 4 | For Delight Point Related Queries | 18002081947 |
| Credit Card Queries | ||
| 5 | 24x7 Customer Care Toll-free No. | 18002094324, 18004257600 |
| 6 | Non Toll-free number (Call Charges Applicable) | 022-67719100, 022-40426013 idbicards [at] idbi [dot] co [dot] in |
| 7 | For Delight Points related queries | 18002081947, membersupport [at] idbidelight [dot] com |
| 8 | Credit Card Rewards | 18002081947 |
| 9 | Credit Card Hotlisting Number | 1800226999 |
SMS Service
Sens SMS to 9820346920 or 9821043718 from your registered mobile number.
| Sr. No. | Services | Keywords |
|---|---|---|
| 1 | Status Of Registration |
|
| 2 | De-Registration |
|
| 3 | If you want to change a Registered Account number |
|
| 4 | Debit card block through SMS | In case you remember your Card Number
In case you do not remember your Card Number
|
| Account Related Information | ||
| 5 | Balance Enquiry | BAL CUSTOMERID PIN [ACCOUNT NUMBER] |
| 6 | Fixed Deposits Enquiry | FD CUSTOMERID PIN [ACCOUNT NUMBER] |
| 7 | Last 3 Transactions | TXN CUSTOMERID PIN [ACCOUNT NUMBER] |
| 8 | Cheque Payment Status (To ascertain whether the cheque is paid or not) |
CPS CUSTOMERID PIN CHEQUE NUMBER [ACCOUNT NUMBER] |
| 9 | Request for cheque book | CBR CUSTOMERID PIN NUMBER OF LEAVES P/M [ACCOUNT NUMBER] |
| 10 | Request for statement one can use this reference number to check the status of the request any time. The bank mails the statement of account. |
STM CUSTOMERID PIN FROM-DATE-TO-DATE [ACCOUNT NUMBER] |
| 11 | Change of PIN | CPN CUSTOMERID OLDPIN NEWPIN |
| SMS Banking - Demat Enquiry | ||
| 12 | Free Balance Holdings (Passing the customer ID) | DB CUSTOMERID PIN STARTS WITH [DPM CLIENT ID] |
| 13 | Last two Transactions | DT CUSTOMERID PIN |
| SMS Banking - Bill Payment | ||
| 14 | Pending Bills | GETBILL CUSTOMERID PIN [PAYEEID] |
| 15 | Pay Bill | PAYBILL CUSTOMERID PIN BILLID |
| 16 | Registered Billers | MYBILLERS CUSTOMERID PIN |
| SMS Banking - Supplementary operations | ||
| 17 | Change Primary Account | CPA CUSTOMERID PIN ACCOUNT NUMBER |
| 18 | Help | HELP |
| For more information, please read . | ||
Grievance Redressal
Level 1
- For any query/complaint, you can contact on the details given below:
Toll Free No.: 18002094324, 1800221070
Non-Toll Free No.: 022-67719100
For Outside India Customers: +91-22-67719100
Debit Card Hot Listing No.: 1800226999
Email: customercare [at] idbi [dot] co [dot] in - You can also fill this Complaint Form .
Level 2
- If your query is not resolved within 6 working days, then you can also contact to the Grievance Redressal Officer details given below:
Sr No. Zonal Office Contact No. Email Address 1 Delhi 011-69297006 gro [dot] delhi [at] idbi [dot] co [dot] in IDBI Bank Ltd, 9th Floor, Plate B, Block 2,
NBCC Office Complex, East Kidwai Nagar, New Delhi2 Chandigarh 0172-5081500 gro [dot] chandigarh [at] idbi [dot] co [dot] in SCO 72-73, Sector 17 - B, Chandigarh Pin: 160017 3 Kochi 0484-2319042 gro [dot] kochi [at] idbi [dot] co [dot] in 2nd Floor, Zonal Office, Near Passport Office, Panampilly Nagar, Kochi - 682036, Kerala 4 Lucknow 0522-4502060 gro [dot] lucknow [at] idbi [dot] co [dot] in CP-12, Viraj Khand, Gomti Nagar, Near Singapore Mall, Lucknow 5 Kolkata 033-66557800 gro [dot] kolkata [at] idbi [dot] co [dot] in 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal 6 Bhubaneswar 0674-2610202 gro [dot] bhubaneswar [at] idbi [dot] co [dot] in IDBI House, Janpath, Ground Floor, Unit -IX Bhubaneshwar, Odisha 7 Patna 0612-3520104 gro [dot] patna [at] idbi [dot] co [dot] in Third Floor, Sai Corporate Park Rukanpura, Bailey Road Patna, Bihar 8 Mumbai 022-61279393 gro [dot] mumbai [at] idbi [dot] co [dot] in 2nd Floor, A, B and C wings, Mittal Court, Nariman Point, Mumbai 9 Nagpur 0712-6659104 gro [dot] nagpur [at] idbi [dot] co [dot] in Salasar Prestige, 1st floor, Plot no 1/A, off WHC road, Dharampeth Nagpur 10 Ahmedabad 079-66072794, 079-66072806 gro [dot] ahmedabad [at] idbi [dot] co [dot] in IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad 11 Pune 020-66004126 gro [dot] pune [at] idbi [dot] co [dot] in IDBI House, Fourth Floor, Dynaneshwar Paduka Chowk, Fergusson College Road, Shivaji Nagar, Pune 12 Bhopal 0755-4848314 gro [dot] bhopal [at] idbi [dot] co [dot] in Centre Point Commercial Complex, First Floor, T T Nagar 13 Chennai 044-22202021 gro [dot] chennai [at] idbi [dot] co [dot] in 115 Anna Salai, Saidapet, Chennai 600 015 14 Bengaluru 080-61451311 gro [dot] bengaluru [at] idbi [dot] co [dot] in IDBI House, 58 Mission Road, Bangalore, Karnataka 15 Hyderabad 040-67694153 gro [dot] hyderabad [at] idbi [dot] co [dot] in D. Num 5-9-89/1 and 2, Chapel Road, P. B. Num 370, Hyderabad
Level 3
- If your query is still not resolved within 10 working days, then you may also approach to the principal nodal officer detail given below:
Contact No.: 022-66552143
Address: IDBI Bank Ltd. Customer Care Centre,
19th Floor, D Wing, IDBI Tower, WTC Complex,
Cuffe Parade, Mumbai -400 005
Level 4
- If you are still not satisfied by the above levels , then you can also write to the address mentioned below:
Address: Centralized Receipt and Processing Centre
Reserve Bank of India, 4th Floor,
Sector 17, Chandigarh - 160017
Toll-free number - 14448 (9:30 am to 5:15 pm) - You can also lodge your complaint online through Address And Area of Operation of RBI Ombudsman or through Complaint Management System (CMS) Portal .
CPIO/Appellate Authority Contact Details
Address: IDBI Bank Limited,
IDBI Tower, Cuffe Parade, WTC Complex,
Mumbai - 400 005
| Sr.No. | Vertical/Department | Name | Designation | Contact No. | |
|---|---|---|---|---|---|
| Central Public Information Officer | |||||
| 1 | Corporate Banking Group | Kum. Zumer Damania | Dy. General Manager | 022-66194322 | zumer [dot] damania [at] idbi [dot] co [dot] in |
| 2 | Trade Finance | Shri Dillip Kumar Rout | General Manager | 022-66552254 | dillip [dot] rout [at] idbi [dot] co [dot] in |
| 3 | Retail Banking Group (Liability) | Shri Dinesh Kumar | Dy. General Manager | 022-66194316 | k [dot] dinesh [at] idbi [dot] co [dot] in |
| 4 | Retail Banking Group (Structured Retail Assets) | Shri Thallapalli Nagabhushanam | Dy. General Manager | 022-66552175 | nagabhushanam [dot] t [at] idbi [dot] co [dot] in |
| 5 | Priority Sector Group | Ms. Hemlata Narayan Prabhu | Dy. General Manager | 022-66552086 | hema [at] idbi [dot] co [dot] in |
| 6 | International Banking Group | Shri Rupesh Kumar Singh | Dy. General Manager | 022-66263506 | rupeshkumar [dot] singh [at] idbi [dot] co [dot] in |
| 7 | Treasury | Shri Milton Ghosh | General Manager | 022-66263614 | milton [dot] ghosh [at] idbi [dot] co [dot] in |
| 8 | Finance & Accounts Department | Shri Mustafa Shabbir Manmadwala | General Manager | 022-66552233 | m [dot] mustafa [at] idbi [dot] co [dot] in |
| 9 | Investment Cell | Shri Saurabh Singh | General Manager | 022-66194282 | saurabh [dot] singh [at] idbi [dot] co [dot] in |
| 10 | Centralised Operations (including CPU) | Shri Rajesh Govindji Rathod | General Manager | 022-66700611 | rg [dot] rathod [at] idbi [dot] co [dot] in |
| 11 | Branch Operations Support & Policy | Shri L. Padmanabhan | General Manager | 022-66263536 | l [dot] padmanabhan [at] idbi [dot] co [dot] in |
| 12 | NPA Management Group / BIFR | Shri Shatrughna Prasad | Dy. General Manager | 022-66553355 | prasad [dot] shatrughna [at] idbi [dot] co [dot] in |
| 13 | Board Department | Smt. Jyothi Biju Nair | General Manager | 022-66194361 | jyothi [dot] nair [at] idbi [dot] co [dot] in |
| 14 | Risk Management Department | Shri Prafulla Kumar Behera | General Manager | 022-66552059 | prafulla [dot] behera [at] idbi [dot] co [dot] in |
| 15 | Corporate Strategy & Planning | Shri Suman Kumar | Dy. General Manager | 022-66194215 | kumar [dot] suman [at] idbi [dot] co [dot] in |
| 16 | Administration Department | Shri Avijit Das | General Manager | 022-66552174 | avijit [dot] das [at] idbi [dot] co [dot] in |
| 17 | Infrastructure Management Dept. | Shri Avijit Das | General Manager | 022-66552174 | avijit [dot] das [at] idbi [dot] co [dot] in |
| 18 | Legal Department | Shri Bachu Sankar | General Manager | 022-66552051 | b [dot] shankar [at] idbi [dot] co [dot] in |
| 19 | Internal Audit Department | Shri Srikumar CK | General Manager | 022-66552076 | ck [dot] srikumar [at] idbi [dot] co [dot] in |
| 20 | Human Resources/Training College | Shri Ashok Merinde | General Manager | 022-66552292 | ak [dot] merinde [at] idbi [dot] co [dot] in |
| 21 | Vigilance Department | Kum. Sandhya Bai Yashawant | General Manager | 022-66194305 | y [dot] sandhya [at] idbi [dot] co [dot] in |
| 22 | Compliance Department | Shri Prasanna Narayan Mukne | General Manager | 022-66552283 | prasanna [dot] mukne [at] idbi [dot] co [dot] in |
| 23 | IT Division | Shri Kapil Vashishat | General Manager | 022-56119631 | kapil [dot] vashishat [at] idbi [dot] co [dot] in |
| 24 | MIS Department | Shri Binit Jha | General Manager | 022-66552219 | binit [dot] jha [at] idbi [dot] co [dot] in |
| 25 | Digital Banking & Emerging Payments | Shri Mohd Ismail Memon | Dy. General Manager | 022-66194309 | ismail_m [at] idbi [dot] co [dot] in |
| 26 | Domestic Resources Department | Shri Bibhupada Pattanaik | Dy. General Manager | 022-66263817 | bibhupada [dot] pattanaik [at] idbi [dot] co [dot] in |
| 27 | Retail Recovery | Shri Sanat Kumar Bairi | General Manager | 022-66552075 | sanatkumar [dot] bairi [at] idbi [dot] co [dot] in |
| 28 | Credit Monitoring Department | Shri Prasad Pralhad Gokhale | Dy. General Manager | 022-66552246 | pp [dot] gokhale [at] idbi [dot] co [dot] in |
| 29 | Retail Collection Department | Shri Sreejith Sivaraman | Dy. General Manager | 022-66552078 | s_sivaraman [at] idbi [dot] co [dot] in |
| Appellate Authority | |||||
| 30 | - | Shri Rabi Narayan Mishra | Chief General Manager | 022-66552072 | aa [dot] rti [at] idbi [dot] co [dot] in |
| Alternate Appellate Authority (AA) | |||||
| 31 | - | Shri Rajender Singh | Chief General Manager | 022-66552004 | aaa [dot] rti [at] idbi [dot] co [dot] in |
Vigilance Officers Contact Details
| Sr No. | Designation | Contact No. | Address | Fax No. | |
|---|---|---|---|---|---|
| 1 | Managing Director and Chief Executive Officer | 022-22185320 | md [dot] ceo [at] idbi [dot] co [dot] in | Idbi Bank Ltd. Idbi Tower, Wtc Complex, Cuffe Parade, Colaba, Mumbai- 400005 | 022-22188629 |
| 2 | Chief Vigilance Officer | 022-22181332 | cvo [at] idbi [dot] co [dot] in | Idbi Bank Ltd. Idbi Tower, Wtc Complex, Cuffe Parade, Colaba, Mumbai- 400005 | 022-22183924 |
NEFT/ RTGS Customer Facilitation Centres
Designation: Nodal Officer
Contact No.: 022-66908401 , 022-66908532
Email: rtgsneftops [at] idbi [dot] co [dot] in , etpc [at] idbi [dot] co [dot] in
Pension Grievance Redressal
Contact No.: 022-66552761, 022-66908489, 022-66908534, 022-66908487
Email: scss [dot] pension [at] idbi [dot] co [dot] in
Pension Nodal Officers (PNOs) Contact Details
| Sr.No. | Zone | Jurisdiction | Name | Designation | Contact No. | Office Address | |
|---|---|---|---|---|---|---|---|
| 1 | Ahmedabad | Gujarat, Dadra Nagar Haveli, Daman & Diu | Smt. Aparna Vhatkar | Dy. General Manager & PNO | 8097979721 | ap [dot] vhatkar [at] idbi [dot] co [dot] in | IDBI Complex, Lal Bungalows, Off CG Road, Ahmedabad, Gujarat Pin: 380006 |
| 2 | Bengaluru | Kerala and Karnataka | Shri. Rohan S | Asst. General Manager & PNO | 9742949328 | rohan [dot] s [at] idbi [dot] co [dot] in | IDBI House, 58 Mission Road, Bangalore, Karnataka Pin: 560027 |
| 3 | Bhopal | Bhopal, Gwalior, Indore, Jabalpur | Shri. Manoj Malviya | Dy. General Manager & PNO | 0755-4848358 | manoj [dot] malviya [at] idbi [dot] co [dot] in | Centre Point Commercial Complex, 1st Floor, TT Nagar, New Market, Bhopal Pin: 462003 |
| 4 | Bhubaneswar | Odisha, Chhattisgarh | Shri. Purnachandra Rao Pedaprolu | Dy. General Manager & PNO | 7036070369 | pr [dot] pedaprolu [at] idbi [dot] co [dot] in | Plot No. 476-477, 1st Floor, Crescent Tower, Bomikhal, Cuttack Road, Bhubaneswar, Odisha 751010 |
| 5 | Chandigarh | Punjab, Haryana, Himachal Pradesh, J&K, and Ladakh | Smt. Nidhi Sharma | Dy. General Manager & PNO | 0172-5059487 | nidhi_s [at] idbi [dot] co [dot] in | SCO 72-73, Sector 17-B, Chandigarh Pin: 160017 |
| 6 | Chennai | Tamil Nadu, Puducherry, Andaman & Nicobar | Shri. H Nilakantha Patro | Dy. General Manager & PNO | 044-22202219 | hn [dot] patro [at] idbi [dot] co [dot] in | 115, Anna Salai, Saidapet Post Bag No. 805 Chennai, Tamil Nadu Pin: 600015 |
| 7 | Delhi | Delhi & NCR, Rajasthan | Smt. Shalini Arun Sharma | Dy. General Manager & PNO | 011-69297390 | shalini [dot] arun [at] idbi [dot] co [dot] in | IDBI Bank, 8th Floor, Plate B, Block 2, NBCC Office Complex, East Kidwai Nagar, New Delhi Pin: 110023 |
| 8 | Hyderabad | Telangana and Andhra Pradesh | Shri Hamu Ramavath | Dy. General Manager & PNO | 040-67694008 | hamu [dot] ramavath [at] idbi [dot] co [dot] in | D. Num 5-9-89/1 and 2, Chapel Road, P.B. Num 370, Hyderabad, Telangana Pin: 500001 |
| 9 | Kolkata | West Bengal and North Eastern States | Shri. Dipyaman Bose | Dy. General Manager & PNO | 033-66557631 | dipyaman [dot] bose [at] idbi [dot] co [dot] in | 44, Shakespeare Sarani, PB No 16102, Kolkata, West Bengal Pin: 700017 |
| 10 | Lucknow | Uttar Pradesh (excluding NCR) and Uttarakhand | Smt. Sarika Bhadauria | Dy. General Manager & PNO | 9889004030 | sarika [dot] bhadauria [at] idbi [dot] co [dot] in | CP-12, Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh PIN: 226010 |
| 11 | Mumbai | Mumbai and Nashik | Shri Uma Manohar | Dy. General Manager & PNO | 022-66243195 | uma_manohar [at] idbi [dot] co [dot] in | IDBI Bank, 2nd Floor, A, B & C Wings, Mittal Court, Nariman Point, Mumbai Maharashtra Pin: 400021 |
| 12 | Nagpur | Maharashtra (Excluding Mumbai and Pune) | Shri. Prashant Shenoy | Dy. General Manager & PNO | 9821708503 | prashant [dot] shenoy [at] idbi [dot] co [dot] in | Gupta House Plot No 1, Ravindra Nath Tagore Marg, Civil Lines, Nagpur, Maharashtra Pin: 440001 |
| 13 | Patna | Patna, Ranchi, Bhagalpur, Jamshedpur, Muzaffarpur | Shri Uttam Kumar | Asst. General Manager & PNO | 8637871104 | kumar [dot] uttam [at] idbi [dot] co [dot] in | Sai Corporate Park, Third Floor, Rukanpura, Bailey Road, Patna Bihar PIN: 800014 |
| 14 | Pune | Pune, Satara, Sangli, Kolhapur, Ratnagiri, Sindhudurg, Goa | Shri Shivaji Singh | Dy. General Manager & PNO | 7562970375 | s [dot] singh [at] idbi [dot] co [dot] in | Pride House, 2nd Floor, University Road, Ganesh Khind, Shivajinagar, Pune Maharashtra Pin: 411016 |
| Principal Pension Nodal Officer | |||||||
| 15 | Mumbai | - | Shri. D Basker | General Manager | 022-66194290 | d [dot] basker [at] idbi [dot] co [dot] in | IDBI Bank Ltd. 10th Floor, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai -400 005 |
In case your grievance is not resolved satisfactorily within 8 working days of your registering the complaint, you may contact officers at the Centralised Pension Processing Centre (CPPC), Belapur.
Address: Central Pension Processing Cell,
6th Floor, Annex Building,
IDBI Bank Ltd, Sector 11,
Plot 39-41, CBD Bela pur,
Navi Mumbai, Maharashtra -400614. (Same for all)
| Sr No. | Name | Contact No. | |
|---|---|---|---|
| 1 | Smt. Harleen Kaur | 022-66908487 | harleen [dot] kaur [at] idbi [dot] co [dot] in |
| 2 | Shri Satyendra Kumar Sharma | 022-66908489 | satyendra [dot] sharma [at] idbi [dot] co [dot] in |
| 3 | Shri Ajay Kumar | 022-66908534 | ajay [dot] d [at] idbi [dot] co [dot] in |
Form Center
Registered Office
IDBI Bank Ltd.
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba, Mumbai 400005.
Contact No.: 022-66553355
