IFB Appliances Customer Care No. 080-4584 5678

Dear Customer Service Team,Greetings.My IFB washing machine TL SDG 7.0kg (Serial Number: xxxxxxxx) has some faults.I booked the service and got ticket number xxxxxxxxx on xx.xx.xx24 through SMS.On the same day, one of the technicians Mr.Deepan Raj (Contact Number:xxxxxxxxxx) from Vridhachalam visited my house.After a thorough check, he concluded some spare parts (Valves) had to be replaced.Also, he mentioned that the spare parts would arrive within 7 days after payment of Rs.34xx and the replacement would happen upon receiving the parts.
On his demand, I transferred the amount Rs.34xx to the gpay number he mentioned and received a so-called bill (Attached)From that point until now (Even after a month) I did not get any calls from anyone (IFB).In fact, NO response to my calls either.

This is the first time I have seen such a reputed industry associated with these kinds of lethargic and unresponsive people.

I am facing problem with your product. I purchased this in Jan 2019, since than it is third time my machine has broken down. This is second time with the same error code "door". I am not expecting this poor performance of such a expensive machine. Please look into it, within 5 years this is third complaint for your product.Is it what IFB promise to there customers?

I purchased washing machine ifb 1 year back nov 1 problem started jan 10 till date my washing machine not repaired worst sarvise product also worst employees also worst 100 times called them no response don't buy 3 months warranty waiting

Dear IFB authorities
It has been more than 20 days of my washing machine is not working and i have logged the complain. I called several time to the costomer care as well as the technician but all in vane. Really this kind of service making the brand losse its faith from costomer.
Plese do the needful.

IFb service engineer came to our house today and put eco Cristal water softener in the washing machine and billed Rs 1850 for it but the same product is available online for just Rs 850 so why are you charging so much?

Greetings for the day

I am writing this mail to complain about my washing machine. It has been making Water Leakage on every wash , also its stop in between with error codes not working properly since we bought it 11 months ago, machine was purchased on 21st December 2021through amazon machine got installed on 23rd December 2021, after 4 days it was not working & water leakage found immediately we have called the installed person he visited and said that We need to put Stabilizer , Water softener etc even purchasing recommended products , it keeps leakage frequently after 10 days we have requested to replace the machine even technician recommended to share the video when issue found, but we been calling technician they will come & rectify and say no problem, so we cant keep complaining on weekly basis on the same , machine bought the purpose is we are working professional and elder parents at home , we request you & I would appreciate it if you could send me a replacement machine asap.

Note :- Purchase invoice & video attached for your reference. Incase if we don't get Machine replacement in a weeks time by forcely we will Seek Consumer court help for Settling the Issue.

DEAR IFB TEAM,
I HAVE WASHING MACHINE AND DISHWASHER OF YOUR COMPANY. I HAVE ALSO AMC, BUT STILL FROM THE LAST 3 MONTH COMPANY DID NOT SUPPLY THE DEFECTIVE PART TO REPLACE. AS I HAVE AMC, SO SERVICE CENTER HAS NO INTEREST TO RESOLVE IT.
ON THE COMPANY SIDE, ITS REGIONAL OFFICES ALSO NOT GIVING PROPER ANSWER TO WHEN DELIVER THE PRODUCT OR WHEN WILL THEY RESOLVE THE ISSUE.
I SUGGEST TO DO NOT DO ITS AMC AND AS THERE IS SERVICE ISSUE, TRY TO OTHER COMPANIES SIMILAR PRODUCT, WHERE SERVICES ARE BETTER.

I have purchased Neptune Ultra Dishwasher from IFB Point, Laxmi Nagar, Delhi-110092 on dated 24th July 2021. And dishwasher has delivered on dated 28th July 2021. But he has delivered me Ultra Dishwasher in the box of VX Plus with loose packing. When I raise the issue to IFB Point in-charge Mr Rohit Latwal then immediately dishwasher has taken back. Then I have contact with sales head Mr. Kunal Kapoor for resolution of my problem. Then he has given resolution that either you must take same machine, or you must take money back. Then I was decided to go to consumer forum with this issue. But before that I decided once I must call to Calcutta office. There I was discuss with Sushila Chakravarti and she had shared me the mobile no of Mr. Pradip Nair. Then I had discussed him and explained about my issue as well as I try to convince that at which level, I am trusting on IFB brand and since when I am using this brand and how I am convincing to others also for this brand. Then he promised me I will give you good solution without breaking your trust on IFB. Thanks to Mr. Pradip Nair and finally I have received genuine box pack machine on dated 4th August 2021.
After that second issue started from here. After receiving the Dishwasher, I was informed to IFB service centre “Taashi Enterprises” for demo. On that day Mr. Prahlad has came and unboxing the dishwasher and then he said that for demo, detergent is required, and we don’t have so unable to give demo. Then again, I called to service centre then Mr. Amar Singh came for demo on dated 6th August 2021. After came at my home his first question is that will you buy water filter? My reply was NO. Then he asked will you buy stand. My answer was at present No, later I will decide, and I also reply to him that what will be necessary to give the demo only I need that. Then his behaviour has converted in Rude behaviour. Then without explaining anything to us he started to fill salt in dishwasher. He doesn’t explain that this is necessary or not. Either we can fill partially or full. Without explaining anything he poured the water in salt. Same thing he has done with Autodish liquid. Then he started the machine, touch, drag down, shown the wash program and DEMO has finished. When I asked some question, he doesn’t reply properly. His mind is focused only on scanning of machine number on Dishwasher. So, in single line we can say that he was not a technician, he was purely salesperson of IFB accessories. He doesn’t know anything about demo of dishwasher. I am totally unhappy with this person and trying to take help of “YouTube” for operating the machine. Later, I found so many reviews at different location that after sales, service is very poor of IFB
Summery – Those reading my massage other than IFB person, my suggestion is that IFB product is undaughterly one of the best products in Indian market. But please take care at every step.

IFB
Dear Sir / Madam,
When will your corona pandemic period expire?
My IFB machine is under AMC, even then your person called and demanded Rupees three hundred for a visit.
My 14th May complaint is still pending.
Previously, your person tied a rope in the IFB washing machine so as not to make noise.
And you are treating our IFB machine as it is a local machine.
Really Sorry.
Very disappointed.
Renu

IFB customer care number not responding any time,I want servicing my machine but no one comes...

Not supplied

Pathetic Service. I paid for AMC 2 months back but the washing machine is not yet repaired. The service guy gives excuses every time saying products are not available. He has stopped responding to calls now. The other day when I called him with another no he picked up the phone.He was taken by surprise and said he will fix the machine in one day but has not come to my house since 4/5 days.. These guys are so unprofessional. A real bad service by IFB. Does not suit a brand like u. No wonder u will loose ur market very soon. The toll free numbers are also useless. Really disappointing

Very bad ..no no worst service, not again no we can say no service as the service center can not provide service, every time calling to the customer care they will say technician will attend from last 3 months ,they will not give any service center mobile number or any concered manager mobile number, they will simply attend call and talk no use of calling them.

Very bad to ifb

I m ur existing customer name sanjeev wadhwa from zirakpur i have purchased ifb washing and microwave since 7year back and i do amc anual maintenance contract every year but now i m facing a big problem from ur executive sandeep balti mobile no he is trying to do froud with my wife when he is coming to drop my washing machine after repairing he ask to my wife give me 250rs for some liquid bottel and my wife pay form the same and when my wife want to ask for the bill he denied and said some excuse and my wife said its ok but after that when he is leave from my house he call my wife after 15 to 20 min and ask 450rs more to pay for fair of washing machine pik and drop charges but we know in AMC no charges have to pay for this my wife ask him i will talk to ur senior then he cut the phone and one more thing is that when i will check the liquid botel it is expired he sold me this bottel i file a case against ur company or this guy sandeep plz u suggest me other wise i will take my action.

There is no good service bad service in dharwad ifb is bad company not

I purchased a IFB Top load washing machine 7.0kg Aqua model on 14Dec2019 from Ashoka trading Co, Sector 16, Faridabad

The installation done on same day at 7.30pm.
Only functional check done by running in spin mode.
After that, In front of installation engineer, we put some cloths and installation engineer started the machine in smart sense mode.
Washing mode not started for long time, then we found continuous water leakage from backside inspection cover.
Requesting IFB to provide Replacement of machine.

I have regester washing machine repair complaint to your sevice centre but from 8 days but they are only giving rubbish reason and not attending complain i am just faid up with such sevice very bad experience with this sevice provider

I am a senior citizen and have been using washing machine for the last 35 to 40 years when Ifb was not there in the market.3 years back I thought to go for a latest/best model of washing machine so that ican use it without any problem after my retirement.Our lacal dealer M/s Kalinga sales, Bhubaneswar suggested the latest technology best international brand IFB WM TL65RCG toploading machine.The company representative who was also there suggested the same and advised to go for additional warranty to get the best service without any tension.I purchased the machine and paid more for addional warranty.Few months back the machine did not work and only DOOR was displayed. When company technician was called he advised not to use detergent powder and only to use IFB liquid soap for functioning of the machine.Accordingly i purchased 2 bottles liquid from him and used in machine. After few days same problem continued and the company technician changed some part and assured that problem is resolved.There after intermittently the same problem occured automatically the machine works.Now from 28 th Oct it is not working and only DOOR is being displayed in it's panel.A complaint was lodged at local service station on 29 th who raised there hands and advised to contact customer care there after did not pick up phone.Cutomer care people assured to send a senior technician on 29th with in 24 hours. No body has yet contacted me despite repeated reminders on 30 th 31th and 1st.All india escalation chief at Delhi who was contacted through customer care at 9.45am today assured to talk the local people here at Bhubaneswar and senior technician will contact me between 10.45 to 11 am today.I have not yet been contacted by any one. I don't know whether my problem will be resolved permanently or not. If the company can not provide service or resolve the problem relating to there products and the company personnel avoids to pick up phone what the poor consumer will do? In such situation whether the company will be allowed to again sale such defective products products to dupe innocent persons like us ? And their responsibility ceases only selling their products?

I Have bought this "IFB DISHWASHER NEPTUNE VX" IT has been more than 1nd half year, I am filing a complain regarding it because from the very first day this product is not working properly first of all they don't send their engineers nd when we continuously calling them for repairing it , they send thei engineer each time when he come's he change some parts and assure that problem won't occur again , if it still occur we will replace you the product. But it has been more than 1nd half year this product is not working properly we are filing again and again even we have discussed our problem with their senior from passed 1&half year regularly they keep on assigning a new engineer and even twice we have send this product to service centre for repairing still its not working proerly and its their wordings only every time when they send a new engineer "MAM please its for the last time let us repair , we will change some part and then it will work fine and even this time it won't be working adequately we will replace your product just last time let us try" and still its not working properly and its been 6thr 7th time when they are telling this to us basically they are just passing the time... and now when we finally got pissed off and yelled at them so THEIR HEAD MR. ABHAY "He said Mam we won't replace your product do whatever you can do." So, i am warning you guys don't buy any IFB product because how i am facing such problem from passed 1&half year, you can also suffer, Worst company Worst engineer's ,Worst service and Even their Senior's are not concerned with customer issue's..

Customer care donot responding my call.how we will tell our problem.my front load washing machin requires repair of iswash.my address is arun padhi at.balipota street post.jeypore disy.korapt odisha
Please pay attension.

Very bad service from ifb . Never buy such product.

Hi,
I would like to draw your kind attention to the following matters. By the virtue of my IFB Neptune VX dishwasher, for the first time I get the chance to raise my voice about the worst post product service of such a brand. My dishwasher is non functioning from 30th August 2018, I had raised a complain on that very day and also asked the customer executive to treat this as urgent so that I would get the service by 2 days. I personally called up the service center (one and only The SMART Appliances) but could not reach them as usual, they deliberately never picked up calls and then called up the technician Mr Deepak Saha , fortunately I have his number who is very supportive but he was out of station that time.

I called up customer care for uncountable number of times and the service center too. Finally on 15th of September 2018, the technician Mr Mrinmoy came to investigate the problem who is also a very good person and identified the parts which had damaged and needs to be replaced.
On 13th October 2018, I spoke to the escalation team too for several times but nothing happened. For the same problem I had to raise multiple complains as the previous complain deliberately cancelled by the Service center every time and customer executive could not reopen the unresolved complain. So I had to inform them and they opened a new complain. My dishwasher is under AMC. Is that normal resolution time for IFB product? I had several other band products but never faced this kind of problem ever yet.

I got a call from service center the one and only SMART APPLIANCES, on 26th September and the lady who called me asked me not to escalate this issue any more as they are going to resolve this issue very soon, then when I asked her about the date then she was behaving like as I am working and unable to take the service on weekdays that's why they are unable to resolve the problem. After asking her about the date she confirmed me that would definitely resolve the issue by 6th of October, but again the same thing happened on 4th of October the complaint got cancelled with some invalid reason and on 5th of October I got a call from the same service center, this time Mr Biswajit (unprofessional and hypocrite) called me and informed me that the spare parts are unavailable with IFB, so won't do anything.

After 1.5 months I got to know that the spare parts were unavailable with the IFB. Why IFB is selling products without manufacturing the spare parts?
I would have thrown this product away if the price of the product is low. The programming logic is also not standard. If it faced any error during the program cycle, the same program cycle had to run from the beginning there is no memory to store the state of the last program where it was stopped.
If this is not resolved I will not hesitate to bring this to the consumer forum soon.

Regards,
Piyali

I have reported to your service centre many times but they are not responding properly. your immediate action in this matter will be very much appreciated

Worst machine I have ever seen. Works only when warranty is there. I have been facing the same problem since 3 years but no one have solved this issue. I don't understand whether the service man knows about the machine or not. Just they repair automatically and it works only for 1 day. They replaced a part from my washing machine but again the same complaint araised within 1 day. And the rules of the company are worst, because for activation kg warranty they take 2 months. What should we do until then if my machine is under repair.

Sir I am gangaraju resided at Bangalore-90, my washing machine not working and I reported to your service centre many times but they are not responding properly and they came two times and collect Rs.10000 but my washing is not ready for working. Simply taking the money and repair was not proper then what is the use. We are opted for your washing machine because your machine is international standard and also service should be an international standard. Pls look into the matter and set right problem as early. I hope you resolve the problem.
No.635, 10thF main road, AGB layout, Hesaraghatta main road, Bangalore-90

I have an IFB Neptune VX Dishwasher. During operation the washer is showing (Fault-F5) and all the lights are glittering. I need repairing of the machine.

IFB microwave oven repaired so pls required service person contact in bangalore