IRCTC Train Ticket Customer Care No. 14646

Updated on Friday, 4 July 2025 - 1:17pm
Organization: 
Toll free Number(s): 
  • 139 (For Rail Madad)
  • 14646 (For Customer Care, For All Languages)
  • 1800 111 139 (For General Inquiry)
All India Number(s): 
  • 080-4464 7999 (For Contact Support)
  • 080-3573 4999 (Alternate Contact Support)
Website: 
Official website
iOS App: 
IRCTC Rail Connect
Android App: 
IRCTC Rail Connect
IVRS Menu: 14646 / 080-4464 7999 / 080-3573 4999
IVRS Menu: 139
  • Press 1: For payment/refund related issue
  • Press 2 : For registration/IRCTC User profile related issue.
  • Press 3 : For POS and refund related issue
  • Press 4 : To change your language
  • Press 5 : For any other issue
  • Press 1: For urgent medical or security emergency.
  • Press 2: For enquiry like checking PNR status or Train schedule.
    • Press 1: For PNR Enquiry.
    • Press 2: For arrival/departure/cancellation/diversion of train.
    • Press 3: For fare details.
    • Press 4: For accomodation
    • Press 5: For setting a wake-up alarm or destination alert.
    • Press 9: To speak with a customer care executive.
  • Press 3: For complaint.
  • Press 4: For refund and cancellation.
  • Press 5: For facilities for divyang Jan and women with special need.
  • Press 6: For corruption and bribery concern.
  • Press 7: To change the current language.
  • Press 9: To speak with a customer care executive.

Email

  • care [at] irctc [dot] co [dot] in (For I-tickets/e-tickets)

SMS Service

Send SMS to 139 through your registered mobile number .

Sr No. Service Name Keywords
1 PNR Enquiry SMS "PNR <10-digit PNR number>" to 139
For example:PNR 1234588956
2 Train Arrival/Departure Enquiry SMS "AD<Train number> < Station STD code>"
For example:AD 12852205
3 For Accommodation Availability SMS " SEAT<Train number><DOJ** ddmmyy> <Station from:STD code> <Station to:STD code><class><Quota>***"to 139
For example: SEAT 12561 020611 0542 0271 SL G
4 Fare Enquiry SMS "FARE<Train number> <DOJ** ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>***" to 139
For example: Fare 12561 020611 0542 0571 SL G
5 Train Time Table SMS "TIME<Train number> to 139
For example: TIME 14034
6 Train Name/Number SMS "TN<Train Name> or TN< Train number>" to 139
For example: TN Kalka Shatabdi or TN 14034

Counter Ticket Cancellation Procedure

  • For any query/complaint you can contact at 1800111139 or email at etickets [at] irctc [dot] co [dot] in .
  • For IRCTC iMudra Prepaid Wallet and Card related query mail at imudracare [at] irctc [dot] co [dot] in .
  • You can cancel your ticket via fill this Counter Ticket Cancellation/Boarding Point Change Form following the Cancellation Procedure
    • Enter PNR Number, Train number along with Captcha
    • After click on submit an OTP will be sent on mobile number given at the time of booking, enter the received OTP and click submit
    • After verifying the details Click on ‘Cancel Ticket’ for full cancellation. Refund amount due will be displayed on the screen.

Counter Ticket Cancellation Procedure

  • For More Information related to Counter Ticket Cancellation Procedure please read .

For Complaint Regarding IRCTC Loyalty Credit Card

Email: loyaltyprogram [at] irctc [dot] co [dot] in (Queries related to IRCTC Loyality Co-branded Program)

Sr No. Credit Card Contact No. Email
1 IRCTC-SBI 18001801295 , 0124-39021212 customercare [at] sbicard [dot] com
2 IRCTC-BOB 1800225100 , 18001031006 crm [at] bobfinancial [dot] com
3 IRCTC-HDFC 18002026161 , 18602676161 -
4 IRCTC-RBL 022-62327777 , 022-71190900 cardservices [at] rblbank [dot] com

Registered/Corporate Office

Indian Railway Catering and Tourism Corporation Ltd.,
4th Floor, Tower-D, World Trade Centre,
Nauroji Nagar, New Delhi-110029

Social Sites

Related Links: 
Parent Article: 
Indian Railways Customer Care No. 139