J & K Bank Credit Card Customer Care No. 0194-248 2463
Organization:
J&K Bank Toll free Number(s):
- 1800 890 2122 (For Customer Care/Debit/Credit Cards Queries, 24/7)
- 1800 1800 234 (For Mobile/Online Banking/UPI Related Services)
- 1930 (For National Cyber Crime Helpline)
All India Number(s):
- 0194-248 1936 (Alternate Customer Care/Debit/Credit Cards Queries, 24/7)
- 0194-248 2463 (For Debit/Credit Card Queries)
- 0194-248 6424 (Alternate Debit/Credit Card Queries)
Website:
Official Website
iOS App:
JKB mPay Delight+
Android App:
JKB mPay Delight+ IVRS Menu: 1800 890 2122 / 1800 1800 234 / 0194-248 1936 / 0194-248 2463 / 0194-248 6424
First select your preffered language (English/Hindi/Urdu)
- Press 1: To report lost or theft of your card and card related services.
- Press 1: To speak to a representative.
- Press 2: For hotmark debit card.
- Press 3: To unable, disable domestic usage of debit card.
- Press 2: For account information.
- Press 3: For enquiry related to product deposit for x-rate etc.
- Press 1: For product information.
- Press 2: For deposit rate.
- Press 3: For loan and advance rate.
- Press 4: For services related to pension information or electricity bill information etc.
- Press 1: For pension detail.
- Press 2: For electricity bill detail.
- jkbcustomercare [at] jkbmail [dot] com (For Customer Care)
- helpdesk [at] jkbmail [dot] com (For ATM Helpdesk)
Important Links
To Block or Hotlisting
- By Contact No: You can call at 18008902122 or HelpDesk No: 0194-2481936, 0194-2482463 (24*7)
- By Mobile App: Login to the iOS and Android App →Navigate to the Card Services →Credit Card section Hotlist/Block →Block Card Permanently.
- By Internet Banking : Login →Go to the Card Services or Request section →Select "Hotlist Credit Card" → Follow the on-screen instructions.
- By Branch visit : You can visit the nearest J&K Bank branch during working hours and submit a request to have your card blocked.
Grievance Redressal
Level 1:
- For any query/complaint, you cam contact at 18008902122 or mail at jkbcustomercare [at] jkbmail [dot] com or you can also fill this Complaint Form .
- For Debit/Credit Card Queries, you can call at 0194-2482463, 0194-2486424 .
- For any lost/stolen card, you can contact at 24-hour help desk No. 0194-2481936, 0194-2481953
Level 2:
- If your query is still not resolved, then you can contact to the Grievance Nodal Officer at the details given below:
Designation: Grievance Redressal Officer
Contact No.: 0194-2713563, 0194-2502685
Email: grievance [dot] creditcards [at] jkbmail [dot] com
Level 4
- If your query is still not resolved or you are not satisfied with the resolution given, then you can also lodge your complaint online through Complaint Management System (CMS) Portal or through Address And Area of Operation of RBI Ombudsman .
Download Forms
Corporate Headquarters
The Jammu & Kashmir Bank Ltd.
M.A Road Srinagar, J&K , India
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