Jana Small Finance Bank Contact No. 1800 2080

Updated on Wednesday, 25 March 2026 - 12:23pm
Organization: 
Toll free Number(s): 
  • 1800 2080 (For Customer Support/Phone Banking, 24x7)
  • 1800 4200 (For MFI Customer Support, 7am-10pm)
All India Number(s): 
  • 080-6813 1056 (Alternate Customer Support/Phone Banking, 24x7)
  • 080-6813 1055 (Alternate MFI Customer Support, 7am-10pm)
Website: 
Official Website
iOS App: 
Jana Bank Mobile Banking
Android App: 
Jana Bank Mobile Banking

IVRS Menu: 1800 2080/ 080-6813 1056

Select your preferred language

  • Press 1: For banking enquiry.
  • Press 2: For debit card pin generation.
    • Press 1: To generate or reset pin.

Email

  • customercare [at] jana [dot] bank [dot] in (For Customer Care)

Important Links

Grievance Redressal

Level 1

  • For any complaint you can call at 18002080 (24/7), MFI Toll Free Number: 18004200 (7am-10pm) or mail at customercare [at] jana [dot] bank [dot] in or grievance [dot] redressal [at] jana [dot] bank [dot] in , you can also visit your nearest branch .
  • You can also lodge your complaint by filling this Form .

Level 2

  • If your query is still not resolved or you are not satisfied with the resolution provided at Level 1 within 7 days you can fill this Form .
  • You can also escalate the issue to the regional nodal officer details given below:
    Sr. No City / Region Regional Nodal Officer Email
    1 Guwahati Krishnendu Majumdar krishnendu [dot] majumdar [at] jana [dot] bank [dot] in
    2 Kolkata Arpan Banerjee arpan [dot] banerjee [at] jana [dot] bank [dot] in
    3 Chandigarh Vikas Wadhwa vikas [dot] wadhwa [at] jana [dot] bank [dot] in
    4 Jaipur Rakshit Jha rakshit [dot] jha [at] jana [dot] bank [dot] in
    5 Kanpur / Lucknow Rohit Tandon rohit [dot] tandon [at] jana [dot] bank [dot] in
    6 New Delhi Charu Agarwal charu [dot] agarwal01 [at] jana [dot] bank [dot] in
    7 Bhubaneswar Rajani Kanta Senapati rajani [dot] senapati [at] jana [dot] bank [dot] in
    8 Patna Ashok Kumar Singh ashok [dot] singh01 [at] jana [dot] bank [dot] in
    9 Ranchi Ritesh Kumar ritesh [dot] kumar04 [at] jana [dot] bank [dot] in
    10 Nagpur Rakhi Lohiya rakhi [dot] lohiya [at] jana [dot] bank [dot] in
    11 Ahmedabad Divyanshu Jain divyanshu [dot] jain04 [at] jana [dot] bank [dot] in
    12 Belapur (Navi Mumbai) / Mumbai Shadab Khan shadab [dot] khan01 [at] jana [dot] bank [dot] in
    13 Bengaluru Sunil Kumar M K sunil [dot] kumar12 [at] jana [dot] bank [dot] in
    14 Bhopal Vimlesh Kumar vimlesh [dot] kumar [at] jana [dot] bank [dot] in
    15 Chennai / Hyderabad Senthil P senthil [dot] p [at] jana [dot] bank [dot] in
    16 Chhattisgarh Ashish Chhariya ashish [dot] chhariya [at] jana [dot] bank [dot] in

Level 3

  • If your query is still not resolved or you are not satisfied with the resolution provided at Level 2 within 5 working days you can escalate the issue to the Principal Nodal Officer at the details given below:
    Contact No.: 080-68131421
    Email: nodal [dot] officer [at] jana [dot] bank [dot] in
    Address: Jana Small Finance Bank Ltd.,
    No. 11, 5th floor, Divyashree Chambers,
    O'Shaughnessy Road, Bengaluru - 560025
    Timing: Mon to Fri: 9am-6pm

Level 4

  • If you are not satisfied with the resolution provided within 30 working days, then you can contact on the details mentioned below:
    Contact No.: 14448
    Email: crpc [at] rbi [dot] org [dot] in
    Address: Centralised Receipt and Processing Centre (CRPC) , Reserve Bank of India 4th floor, Sector 17, Chandigarh - 160017
  • You can also lodge your complaint online through Address And Area of Operation of RBI Ombudsman or RBI Complaint Management System (CMS) Portal .

Banking Agent Outlets

Registered Office

Jana Small Finance Bank Limited
The Fairway Business Park, First Floor,
Survey No.10/1, 11/2 & 12/2B,
Off Domlur, Koramangala Inner Ring Road,
Next to EGL Business Park Challaghatta,
Bengaluru- 560071
Contact No.: 080-46020100

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