Karur Vysya Bank Customer Care No. 1860 258 1916
Organization:
Karur Vysya Bank Toll free Number(s):
- 1800 572 1916 (To Report Unauthorized/Suspicious Transactions)
- 1930 (National Cyber Crime Helpline No.)
All India Number(s):
- 1860 258 1916 (For Phone Banking/Lost Or Stolen Debit Card)
- 91769 94444 (For WhatsApp Banking)
- 87506 82682 (Missed Call No. For Blocking Of UPI Services)
- 92662 92666 (Missed Call No. For Balance Enquiry)
- 92662 92665 (Missed Call No. For Account Statement Enquiry)
International Numbers:
+91 44 - 66217600 (For NRI Customer Support)
Website:
Official Website
iOS App:
KVB - DLite & Mobile Banking
iOS App:
KVB e-Book
Android App:
KVB - DLite & Mobile Banking
Android App:
KVB e-Book IVRS Menu: 1860 258 1916
Select your preferred language
- Press 1: If you are the Jan Dhan Yojana Customer
- Press 2: For others
- Press 1: For phone banking
- Press 2: To block your debit card
- Press 3: For new loans and other services
- Press 4: For FASTag queries
- Press 9: To speak to customer care executive
- customersupport [at] kvbmail [dot] com (For Customer Support)
Important Links
- Help Center
- Customer Support
- Branch/ATM/Cash Recycler Locator
- Complaint/Feedback Form
- Frequently Asked Questions
Important Contact Details
| Sr.No. | Service/Department | Contact No. | |
|---|---|---|---|
| 1 | Missed Call Number For Customer ID | 8882101234 | - |
| 2 | For NEFT Related Queries | 0422-2227760 | neftcfc [at] kvbmail [dot] com |
| 3 | For Grievances Related To Corporate Credit Card | 18004196500 (24/7) | creditcardsupport [at] kvbmail [dot] com , customersupport [at] kvbmail [dot] com |
| 4 | Grievances Related To Fastag | 18001021916 | customersupport [at] kvbmail [dot] com |
| 5 | PM Cares | 18602581916 | pmcares [at] kvbmail [dot] com |
| 6 | For Grievances Under National Pension System | - | npsgrievance [at] kvbmail [dot] com |
| 7 | For NRI Customer Support | - | nricustomersupport [at] kvbmail [dot] com |
| 8 | KVB Chief of Internal Vigilance Officer | - | kvbchiefvigilance [at] kvbmail [dot] com |
SMS Services
SMS to be sent to 9643739643, 9643999643 or 56161
| S.No. | Enquiry | Keywords (xxxx - denotes the Account Number of the customer.) |
|---|---|---|
| 1 | Debit Card Hotlisting | KVBCARD XXXX BLOCK (XXXX = Last 4 digits of your debit card) |
| 2 | To register for KVB at Mobile facility | KVBREG |
| 3 | Balance enquiry | KVBBAL |
| 4 | Transaction enquiry | KVBTXN |
| 5 | Request for a new cheque book | KVBCHR |
| 6 | Cheque status enquiry | KVBCHQ |
| 7 | Request to stop the payment of a cheque | KVBCHS |
| 8 | Term Deposit enquiry | KVBTDQ |
| 9 | To change default account number | KVBACC |
| 10 | Help (to get a list of keywords) | KVBHLP |
| Activation / De-activation of e-statement and Physical Statement | ||
| 11 | Activation of e-Statement | KVBESTAT xxxx REG |
| 12 | De-Activation of e-Statement | KVBESTAT xxxx DEREG |
| 13 | Frequency change of e-Statement | KVBESTAT xxxx FREQ |
| 14 | e-Statement inquiry (to know the last statement dispatch date by the bank) |
KVBESTAT xxxx INQ |
| 15 | Activation of Physical Statement (Only for selected products) | KVBSTAT xxxx REG |
| 16 | De-activation of Physical Statement (only for selected products) | KVBSTAT xxxx DEREG |
Missed Call Banking
Give a missed call from your register mobile number to know the transactions and balance in your account.
| S.No. | Services | Missed Call No. |
|---|---|---|
| 1 | For Balance enquiry | 9266292666 |
| 2 | For Account Statement enquiry | 9266292665 |
| 3 | For Customer ID | 8882101234 |
| 4 | For Blocking of UPI services | 8750682682 |
Debit Card Hotlisting
- In case of lost/stolen card kindly call the at 18005721916 for instant hotlisting, you can also follow the procedure given below:
- SMS KVBCARD XXXX BLOCK to 56161 , 9643739643 or 9643999643 (XXXX = Last 4 digits of your debit card)
- Card Hotlisting can also be done through "KVB DLite" mobile application. (Requires mobile application download and self-registration)
- Card Hotlisting can also be done through "KVB e-book" mobile application. (Requires mobile application download and self-registration)
- You can also reach to the nearby KVB branches to hotlist / block your Debit card.
For Internet Banking Services
| Sr.No. | Netbanking Request | Available options | Syntax |
|---|---|---|---|
| 1 | Activation | Missed Call Facility | Give missed call to "8882737979" from registered mobile number. (In case the mobile number is registered to more than one customer ID, the customer can use the SMS based activation or shall contact customer care.) |
| 2 | Activation | SMS Facility | KVBNET <USERID> ACT to 9643739643 , 9643999643 or 56161 |
| 3 | Unlock | SMS Facility | KVBNET <USERID> UNLOCK to 9643739643 , 9643999643 or 56161 |
| 4 | Unlock | Secret Question | Netbanking login page → Unlock user ID → Answer secret question → enter TPIN and OTP or RSA Passcode |
| 5 | Unlock | Call Centre | Customer can unlock through IVR |
| 6 | Lock | SMS Facility | KVBNET <USERID> LOCK to 9643739643, 9643999643 or 56161 |
| 7 | Login Password reset | Secret Question | Netbanking login page → Reset login password → Enter customer ID → Answer secret question → enter TPIN and OTP or RSA Passcode |
| 8 | Transaction PIN (TPIN) Reset | Secret Question | Login to Netbanking → Go to "Profile" → Select "Reset Transaction PIN" → Answer secret question → Set new TPIN |
| 9 | OTP Delivery Mode Change (SMS/E-mail) | Secret Question | Login into Netbanking → Go to “Profile” → Select “Change Delivery mode” → Set “OTP mode” → Answer secret question →Enter TPIN and OTP. |
| 10 | OTP Delivery Mode Change (SMS/E-mail) | SMS Facility | KVBOTP <USERID> <DeliveryMode> to 9643739643, 9643999643 or 56161 |
| 11 | RSA Pin Set | Secret Question | Login into Netbanking → Go to “Profile” → Reset RSA PIN (online) → Answer secret question |
| 12 | RSA Pin Set | Has Not Set The Secret Question | Login into Netbanking → Go to “Profile” → Reset RSA PIN (E-mail) |
Grievance Redressal
Level 1:
- For any complaint you can call at 18602581916, mail at customersupport [at] kvbmail [dot] com .
- You can also lodge your complaint through Karur Vysya Bank ODR Portal.
- You can also fill this Complaint Form and for any ATM related query you can fill this ATM Claim Form .
Level 2:
- If your query is not resolved or you are not satisfied with the resolution given, then you can reach to your nearest branch location details given below:
Sr.No. Division Office Contact No. Address 1 Ahmedabad 079-27540091, 079-27540491, Senior Manager: 079-27543325 First Floor, Motilal Centre, Near Income Tax Circle, Next to Sales India Ashram Road, Ahmedabad - 380009, Gujarat 2 Bangalore 080-26623206, 080-26623208, Assistant General Manager: 080-26623203 No. 6, 2nd Floor, Divisional Office Vasavi Temple Road, Sajjanrao Circle, V V Puram, Next to Sri Vasavi Temple, Bangalore - 560004, Karnataka 3 Chennai 044-24305468, 044-24305467, Chief Manager: 044-24314428 KVB Towers, I Floor, 568 Anna Salai, Teynampet, Chennai - 600018, Tamil Nadu 4 Coimbatore 0422-2591119, 0422-2591120, Chief Manager: 0422-2595144 No. 1498-C, III Floor, KVB Towers, Avinashi Road, Peelamedu, Coimbatore - 641004, Tamil Nadu 5 Delhi 011-28758375, 011-28758376, Chief Manager: 011-28758374 3rd Floor, No. 6, Pusa Road, Opposite to Metro Pillar No. 80 Karolbagh, New Delhi - 110005, New Delhi 6 Ernakulam 0484-2366461, 0484-2365461 40/1045c, I Floor, Amritha Towers, Opp: Maharaja's College Ground, M G Road, Ernakulam - 682011, Kerala 7 Hyderabad 040-23206063, 040-23206064, Chief Manager: 040-23200390 5-8-356 to 362 (Second Floor), Chirag Ali Lane, Abids, Hyderabad - 500001, Telangana 8 Karur 04324-261673, 04324-261674, 04324-261672 PB No 91, No 633 - 637 First Floor, Jawahar Bazaar, Karur - 639001, Tamil Nadu 9 Kolkata 033-22900749, 033-22900752, Chief Manager: 033-22900739 15, First Floor, Bondel Road, Ballygunge, Near Sheetala Maata Mandir, Kolkata - 700019, West Bengal 10 Madurai 0452-2604734, 0452-2600113, Chief Manager: 0452-2300454 Gayathri Illam, 16, A.A.Road, I Floor, Gnanaolivupuram, Madurai - 625016, Tamil Nadu 11 Mumbai 022-24367019, Ext: 101 954, Appasaheb Marathe Marg, Gayatri Tower, Prabhadevi, Mumbai - 400025, Maharashtra 12 Salem 0427-2440075, 0427-2440078, Chief Manager: 0427-2440078 I Floor, 269-A, Bharathi Street, Swarnapuri Alagapuram, Salem - 636004, Tamil Nadu 13 Tambaram 044-22267057, 044-22267047, Assistant General Manager: 044-22267047 SBA Complex, 7/73 I Floor, Venkatesa Choudhary Street, West Tambaram, Chennai - 600045, Tamil Nadu 14 Tirunelveli 0462-2915226, 0462-2915223, Chief Manager: 0462-2915203 Malti Square, No 10/10, First Floor, North Bypass Road, Vannarpettai - 627003, Tamil Nadu 15 Tirupathi 0877-2232169, 0877-2235369, Chief Manager: 0877-2233822 6-8-1250, 1st Floor, Priya Towers, NGOs Colony, K.T. Road, Near Anna Rao Circle, Tirupati - 517501, Andhra Pradesh 16 Trichy 0431-2412459, 0431-2410360, Chief Manager: 0431-2410024 D-54 Ground Floor, L.I.C. Building, Bharathiar Salai, Cantonment, Trichy - 620001, Tamil Nadu 17 Vijayawada 0866-2485703, 0866-2485704, Chief Manager: 0866-2487706 Ext: 29 38-8-46, I Floor, Gayathiri Nilayam, Opp. A.I.R, Labbipet, M.G.Road, Vijayawada - 520010, Andhra Pradesh 18 Villupuram 04146-229366, 04146-229367, Chief Manager: 04146-229370 D.No:15, I Floor, G.V. Farms Building, Mampazhappattu Road, Villupuram - 605602, Tamil Nadu 19 Visakhapatnam 0891-2500191, 0891-2511706, Chief Manager: 0891-2510190 D.No: 47-10-15, Shop No.1, A.G Avenue, First Floor, Opp: Pollocks School, 2nd Lane, Dwarakanagar, Visakhapatnam - 530016, Andhra Pradesh
Level 3:
- If your complaint is still not resolved or you are not satisfied with the resolution provided at the above levels within 30 days then you can contact the Complaint Management System (CMS) Portal and Sachet Portal .
Global Lost/Stolen Card Customer Service
| Sr No. | Country | Contact No. |
|---|---|---|
| 1 | Australia | 1 800 450346 |
| 2 | Hong Kong | 800 900 782 |
| 3 | Canada | 866 639 1911 |
| 4 | United Kingdom | 0800 1609 5189 |
| 5 | Singapore | 800 4481 250 |
| 6 | United States | 866 765 9644 |
| 7 | France | 0800 904349 |
| 8 | Germany | 0800 1822891 |
| 9 | Japan | 0120 133 163 |
- If in any other part of the world call: 410 581 9994 (for reporting lost Card only).
- In case you are traveling in any other part of the world, you may avail of these services by placing a collect call to 1410 581 79 31 or the VISA Global Assistance Center in Singapore at 0065 345 1345.
Form Center
Registered Office
The Karur Vysya Bank Limited,
No. 20, Erode Road, Vadivel Nagar,
L.N.S., Karur - 639002.
Phone : 04324-269000
Fax : 04324-225514
Comments
Penalty charges for minimum balace general saving account
Dear sir,
I want to know about the penalty for minimum balance to general saving account. Is It how calculated every month or per annum. Charge debited every month basis in my relatives ones account.
For example 12 month not maintained minimum balance then 12 multiple Rs.236=2832 Rs. Is it correct?
Please let me know better sir.
Can't access my debit card
Dear sir:
I am Velmurugan I used Kvb visa debit card, valid thiry 10/21,card name velmurugan, last 10days I can't access my debit card because message shown in your card blocked, so I need to reactive in my card and what is the procedure to reactive
Karur KVB central branch lunch time not allowing to sitting insi
Dear Sir,
Regarding above subject KVB central branch Chief manager (Biju Kumar) and security(Kannadasan) not allow to sitting inside the branche while staff having lunch 2 to 2.30 PM, also Chief Manager not responding problem he asking my name and verifying my cash depsoit slip and he said this other branch account account number, you go outside and wait untill lunch time finesh.
Pls visit the branch on lunch time lot of customer waiting outside.
Pls tack action immediately so the proper customer relationship.
Karur KVB central branch lunch time not allowing to sitting insi
Dear Sir,
Regarding above subject KVB central branch Chief manager and security(Kannadasan) not allow to sitting inside the branche while staff having lunch 2 to 2.30 PM, also Chief Manager not responding problem he asking my name and verifying my cash depsoit slip and he said this other branch account account number, you go outside and wait untill lunch time finesh.
Pls visit the branch on lunch time lot of customer waiting outside.
Pls tack action immediately so the proper customer relationship.
Pin change
I am unable to login in Google pay and my upi pin was changed I want to change my upi pin and mpi pin both pins please send any link to change the pins
Pin change
I am unable to login in Google pay and my upi pin was changed I want to change my upi pin and mpi pin both pins please send any link to change the pins
Complaint regarding payment deposit
Sir,
I deposit some amount for careless transaction in your bank deposit machine at Tiruttani but the same was not created the account nor receipt issued please take necessary action regarding the same
Amount not repund
Atm michine is amount not received. Debit in my account not repund in account 2500/-
ATM LOST
I applied for my Debit card in Kondapur Hyderabad, Why you people charged 230rs/- for new debit card. Even HDFC also not taking any charges, Im highly dissatisfied with this issue.Even when they debited my money they didn't informed me at least. For Customer satisfaction i will give zero rating.
Current account opening - reg
Dear sir,
We have submitted form for current opening account at your st.thomas mount branch on Thursday 15.02.18,they informed us with in 5 working days you will recieve an kita before that they will be coming for verification but still no one came for verification we need an account immediate for our office so kindly do the needful as soon as possible take it as a hard copy an let me know
Thanks & regards
Ragapriya