Kochi Metro Rail (KMRL) Contact No. 1800 4250 355
Organization:
Kochi Metro Rail Corporation (KMRC) Toll free Number(s):
- 1800 4250 355 (For Passanger Support, Mon-Sat, 6am-10pm)
All India Number(s):
- 0484-284 6700 (For Contact Support, 09:30am-05:00pm)
- 0484-284 6770 (For General Query, 09:30am-05:00pm)
- 0484-284 6777 (For Alternate Support)
- 9188 957 488 (For WhatsApp Support)
Website:
Official Website Emails
- customerrelations [at] kmrl [dot] co [dot] in (For General Query)
- ce [dot] centre [at] kmrl [dot] co [dot] in (For Metro Experience Center Queries)
Install App
Important Links
For Lost and Found Query Contact
- Contact: 18004250355
For Kochi Card Query
ApplyFor Kochi Smart Card
- You can apply for Kochi Card by filling Form.
- For customer service or any card related Query, you can contact at Axis Bank 18004194477(8am-8pm)
For Kochi Smart Card Balance Query
- By SMS: SMS TBAL<last 4 digit of card number> to 9951860002 / 56161600 using your registered mobile number.
For any other Kochi Card related Query, you can visit Kochi Card Help.
Stations Contact Details
| Sr. No. | Name | Contact |
|---|---|---|
| 1 | Aluva | 7356602863 |
| 2 | Pulinchodu | 7356602864 |
| 3 | Companypadi | 7356602865 |
| 4 | Ambattukavu | 7356602866 |
| 5 | Muttom | 7356602867 |
| 6 | Kalamassery | 7356602868 |
| 7 | CUSAT | 7356602869 |
| 8 | Pathadipalam | 7356602871 |
| 9 | Edapally | 7356602874 |
| 10 | Changampuzha Park | 7356602873 |
| 11 | Palarivattom | 7356602872 |
| 12 | JLN Stadium | 7356602880 |
| 13 | Kaloor | 7356602881 |
| 14 | Town Hall | 7356602882 |
| 15 | MG Road | 7356602883 |
| 16 | Maharajas College | 7356602884 |
| 17 | Ernakulam South | 8129359444 |
| 18 | Kadavanthara | 8129457444 |
| 19 | Elamkulam | 8129538444 |
| 20 | Vyttila | 8129541444 |
| 21 | Thykoodam | 8129693444 |
| 22 | Petta | 7356888974 |
| 23 | Vadakkekotta | 7356921114 |
| 24 | SN Junction | 7356922234 |
| 25 | Thrippunithura | 8129088873 |
For Complaint
- If You have any Query/Complaint, then you can contact at 0484-2846700 or email at ce [dot] centre [at] kmrl [dot] co [dot] in .
- If your Query is not solved, then you can contact to the Chief Vigilance Officer:
Designation: Chief Vigilance Officer
Contact: 0484-2846847
Email: cvo [at] kmrl [dot] co [dot] in
PIO/Appellate Authority Contact
Contact :0484-2846700 (same for all)
| Sr. No. | Designation | Address | |
|---|---|---|---|
| Appellate Authority | |||
| 1 | GM | rti [dot] appeal [at] kmrl [dot] co [dot] in | KMRL, JLN Metro Station, 4th Floor Kaloor, Ernakulam - 682017 |
| 2 | Central Information Commission | - | CIC Bhavan, Baba Gangnath Marg, Munirka, New Delhi - 110067. |
| Central Public Information Officer | |||
| 3 | SDGM (PPP And Estate) | rti [at] kmrl [dot] co [dot] in | KMRL, JLN Metro Station, 4th Floor Kaloor, Ernakulam - 682017 |
Office Address
Kochi Metro Rail Ltd.
JLN Metro Station,
4th Floor Kaloor
Ernakulam - 682017
Email: contact [at] kmrl [dot] co [dot] in
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Comments
parking
I found the Auto's parked infront of the Entrance gate of Metro station in Aluva facing the bypass road , And the auto drivers was shouting at me when I came to drop-off someone to board the Metro. I believe that there is no such space allocated to the Local Autos to park in here. Hope action will be taken soon.
The Metro Pillar was painted with spray paint
Today unfortunately i went to pachalam for contacting cooking gas.while going I seen someone spray painted on the metro Piller Infront of the myg mobile shop edappally .pls take an necessary action and punish them who did this.