Kotak Mahindra Bank Customer Care No. 1860 266 2666

Updated on Tuesday, 13 September 2022 - 10:46am

Organization:

Kotak Mahindra Bank

Toll free Number(s):

1800 209 0000 (Fraud /Unauthorized Transaction/Credit Card)
1800 266 6666 (Privileged customer)
1800 209 5732 (Car Finance, Mon-Fri , 9:30 am-6:30 pm)
1800 209 5600 (SME Banking )
1800 274 0110 (Missed call no. to get an instant update via SMS of your account balance)
1800 3006 9090 (NETC Fastag, 9am-8pm All Days)

All India Number(s):

1860-266-2666 (Bank and Credit Card related)
1860-266-0811 (Customer Contact Center, Mon - Fri: 9:30 - 6:30)
1860 266 7777 (Consumer Durable Loan,Smart EMI Card,Dedit Card;Mon-Sat,10-7pm)
1860 2666 888 (NETC Fastag, 9am-8pm All Days)
022-6600 6022 (Whatsapp No. support)
022-6686 673 (For commercial loan Whatsapp banking)
99710 56767 (SMS Service)
971856 6655 (Give missed call from your registered number to get start whatsapp banking)
+91 022 6600 6022 (From Abroad)
+91 22 6204 2001 (International Only)

Website:

Official Website

IVRS Menu-

1800 209 0000 (Customer Helpline Number)

First Select Your Language

Press 1- To report banking related fraud
Press 2- To report credit card related fraud

Missed Call Service

9718566655 (for banking service at whatsapp)
9029106060 (for commercial loan whasapp banking)

Emails

Customerfirst [at] kotak [dot] com (Customer Support/SME Banking)
privileged [at] kotak [dot] com (For privileged customers)
itsecurity [dot] bank [at] kotak [dot] com (For Reporting any Security related issues, frauds or Vulnerabilities)
care [at] kotak [dot] com(Kotak General Insurance)
service [dot] carfinance [at] kotak [dot] com(Kotak car finance)

Important Links

DigiSaathi

Number	Whsatsapp Number
14431 1800 891 3333	8928913333

SMS Banking

SMS requests to be sent from your registered mobile number to 9971056767 or 5676788.

Transaction	Keyword
Account balance	BAL
Last 3 transactions	TXN(space)Last 4 digits of Account Number
Last 3 months statement on email	STMT(space)Last 4 digits of Account Number
Statement on email for a particular month in the current financial year	STMT(space)Last 4 digits of Account Number(space)First 3 letters of the month
Cancel MMID for all accounts	MMIDCANCEL
Reinstate MMID	MMIDREINST(space)7 digit MMID of your account
Know Your Demat Account Number	DPACCT(space)Last 4 digits of Customer Relationship Number
Holding Value of Demat account	DPBAL(space)Last 4 digits of Customer Relationship Number
Nearest ATM	ATM(space)6 digit pincode
Nearest Branch	BRANCH(space)6 digit pincode
Regenerate Net Banking PIN	NETPIN(space)Last 4 digits of Customer Relationship Number
Regenerate Phone Banking PIN	PHONEPIN(space)Last 4 digits of Customer Relationship Number
Statement on email for any period	STMT(space)Last 4 digits of Account Number(space)Start period: First 3 letters of the month followed by last 2 digits of the year(space) End Period: First 3 letters of the month followed by last 2 digits of the year
Cheque Status Inquiry	CHQSTATUS(space)Last 4 digits of Account Number(space)6 digit cheque number
New Cheque Book Request	CHQBOOK(space)Last 4 digits of Account Number
Download Mobile App	MOBILE
Term Deposit/Fixed Deposit Renewal	TDREN(space)last 4 digit of Fixed Deposit no. OR FDREN(space)last 4 digit of Fixed Deposit no
Know your Credit Card Reward Points	CCREWSPACE(space)Last four digit of Credit Card number
Know your Customer Relationship Number (CRN)	CRN
Generate / Retrieve your Mobile Money Identifier (MMID)	MMID(space)Last 4 digits of Account Number
Cancel MMID for an account	MMIDREVOKE(space)7 digit MMID of your account
Credit Card current amount due	CCBAL(space) Last 4 digits of your Kotak Credit Card Number
Credit card amount due as per last statement	CCDUE(space) Last 4 digits of your Kotak Credit Card Number
Credit card last three transactions	CCTXN(space) Last 4 digits of your Kotak Credit Card Number
Credit card last payment received	CCPYMT(space) Last 4 digits of your Kotak Credit Card Number
Total spends this month in Credit card	CCSPND(space) Last 4 digits of your Kotak Credit Card Number
Available credit balance	CCAVBL(space) Last 4 digits of your aKotak Credit Card Number
Credit card application status	CCAPP(space) your 13 digit Application Number
Regenerate Debit Card PIN	DEBITPIN(space)Last 4 digits of Debit Card Number
Enable International Usage on Debit Card	DCENB(space)Last 4 digits of Debit Card Number
Activate Debit Card for use at merchant establishments (POS)	POSACT(space)Last 4 digits of Debit Card Number
Activate Debit Card	DCUNBLOCK(space)Last 4 digits of Debit Card Number
Recharge your mobile	REC(space)Mobile Number(space)Telecom service provider(space)Amount(space)Last 4 digits of Account Number
Recharge your DTH	DTH(space)Subscriber Number(space)DTH service provider(space)Amount(space)Last 4 digits of Account Number
Pay bill	PAYBILL(space) BILL ID(space)CRN (space)Last 4 digits of Account Number(space)Amount
Apply for Pradhan Mantri Jeevan Jyoti Bima Yojana (PMJJBY)	JYOTI(space)Nominee Name
Apply for Pradhan Mantri Suraksha Bima Yojana (PMSBY)	SURAKSHA(space)Nominee Name
Check your Kotak bank account application status	KACAPP(space)your XX digit Application Number
List of SMS banking keywords	HELP
Find APAC No. basis CRN No	APAC(space)CRN NO.
Find APAC No. basis Registration No	APACRGN(space)Vehicle No.
Loan a/c balance	LOANBAL(space)Application APAC no.
EMI details	LOANEMI(space)Application APAC no.
Loan amount financed	LOANFIN(space)Application APAC no.
Loan NOC Request	LOANNOC(space)APAC no.
Request for Loan Payment Collection	LOANPAY(space)APAC no.
Request for Loan SOA	LOANSOA(space)Application APAC No.(comma)EMAIL
Request for Loan Repayment Schedule	LOANRPS(space)Application APAC No.(comma)EMAIL
New vehicle loan	LOANNEW(space)MAKE(comma)MODEL NO.
Insurance Renewal	LOANINS(space)Vehicle No.
Vehicle in possession with bank	LOANPOS(space)CRN NO.
Link your AADHAAR to your account	AADHAAR(space) 12-digit Aadhaar number(space) last 4 digits of Account Number
OTP generation-IMPS MIP transaction	OTP(space)(MMID)(space) Last 4 digits of Customer Relationship Number
Blocking of Debit Card	DCBLOCK(space) Last 4 digits of Debit Card Number
Unblocking of Debit Card	DCUNBLOCK(space) Last 4 digits of Debit Card Number

For NRI Customers

Location	Contact No.
Calling from abroad	+91 22 66006022
USA	1855-3656767
Australia	001180044990000
Hong Kong	00180044990000
UK	0080044990000
Canada	18557684020
Singapore	+658001013054
UAE	080001830148

Kotak Life Insurance

Registered Office	Kotak Mahindra Old Mutual Life Insurance Ltd. 2nd Floor, Plot # C - 12, G- Block, BKC, Bandra (E), Mumbai - 400051 Tel : 022-65993626 Fax : 022-66726254 Email : lifeexpert [at] kotak [dot] com
Customer ServiceCentre	Kotak Mahindra Old Mutual Life Insurance Ltd. Kotak Infiniti, 21, Infinity Park, 5th Floor, Zone II, Off Western Express Highway, General A K Vaidya Marg, Malad [E], Mumbai - 400097 Toll Free : 1800 209 8800 clientservicedesk [at] kotak [dot] com

Kotak General Insurance

Registered Address	Kotak Mahindra General Insurance Company Ltd. 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra(East), Mumbai - 400051
Office Address	Kotak Mahindra General Insurance Company Ltd. 8th Floor, Infinity IT Park, Building No. 21, General AK Vaidya Marg, Off. WEH, Malad East, Mumbai: 400097
Customer Service Centre	Toll Free: 1800 266 4545 (Between 8 am to 8 pm) 24 hours support provided for Road Side Assistance & Health related claims. Email: care [at] kotak [dot] com

Kotak Securities

Registered Office	27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai - 400051
Corporate Office	2nd Floor, Nirlon House, Near Passport Office, Dr. Annie Besant Road, Worli, Mumbai - 400025 Tel : 022-66529191
Customer Service Centre	Toll Free: 1800 209 9191 / 1800 222 299 Tel : (City Code) 30305757 service [dot] securities [at] kotak [dot] com

Kotak Mahindra Prime

Corporate Office	Kotak Infiniti, 4th Floor, Bldg no 21, Infinity Park, Off Western Express Highway, General A K Vaidya Marg, Malad (E), Mumbai- 400097 Tel No. : 022-66056825 / 022-66054778 Fax No. : 022-67259086
Customer Service Centre	Tel: 022 6773 6000 (Maharashtra and Goa) Toll Free: 1800 209 5732 (Rest of India) service [dot] carfinance [at] kotak [dot] com

Kotak Mutual Fund

Registered Office	36-38A, 3rd Floor, Nariman Bhavan, 227 Nariman Point, Mumbai 400021. India.
Corporate Office	Kotak Mahindra Asset Management Company 6th Floor, Vinay Bhavya Complex, 159-A, C.S.T Road, Kalina, Santacruz East, Mumbai 400098. Tel: - 022-66384444 Fax: - 022-66384455
Customer Service Centre	Kotak Mahindra Asset Management Company 6th Floor, Kotak Towers, Building no 21, Infinity Park, Off Western Eastern Express Highway, Goregaon-Mulund Link Road, Malad East, Mumbai 400097. India. Tel: - 022-66384444 Fax: - 022-66384455

Kotak Investment Advisors Limited (KIAL)

Registered Office

27BKC, 7th Floor
Plot No. C-27, "G" Block,
Bandra Kurla Complex
Bandra (East), Mumbai - 400051
Tel: 022-43360754
022-43360701

Kotak Mahindra Capital Company Limited

Registered Office

27BKC, 1st Floor
Plot No. C-27, "G" Block,
Bandra Kurla Complex
Bandra (East), Mumbai - 400051
Tel: 022-43360000
Fax: 022-67132445

SME Banking

Registered Office	27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai - 400051
Customer Service Centre	Kotak Mahindra Bank 4th Floor, Zone II, Bld no. 21, Kotak Infinity, Infinity Park, General AK Vaidya Marg, Malad - (E), Mumbai - 400097 Toll Free number - 1800 209 5600 Email id - customerfirst [at] kotak [dot] com

Kotak International Business

Kotak Mahindra (UK) Ltd London Office,	8th Floor, Portsoken House, 155-157, Minories London EC3N 1LS, United Kingdom Tel : +44 20 7977 6900
Kotak Mahindra Inc New York Office,	369 Lexington Avenue, 28th floor, New York, NY - 10017, USA Tel: +001 212 600 8850
Kotak Mahindra (International) Ltd Mauritius Office,	4th Floor, Les Cascades Building, Edith Cavell Street, Port Louis, Mauritius Tel : +230 212 9800
Kotak Mahindra (UK) Ltd Singapore Office,	16 Raffles Quay, #35-02/03 Hong Leong Building, Singapore 048581 Tel: +65 6290 5590
Kotak Mahindra (UK) Ltd Dubai Office	Office No 105, Level 1 Al Fattan Currency House-Tower 2 DIFC, P.O. Box 121753 Dubai, UAE Tel: +9714 3848900
Kotak Mahindra (International) Ltd Representative Office,	Al Otaiba Building, 907, Hamdan Street, Behind KFC, P O Box 131394, Abu Dhabi, United Arab Emirates Phone: +9712 622 9042
Kotak Securities Ltd - Bahrain Branch (Regulated by CBB)	16, Ground Floor, Manama Centre, Government Avenue, P.O. Box 20183, Manama, Kingdom of Bahrain Tel: +973-17532097 Fax: +973-17533962
Kotak Mahindra Bank (Representative Office)	304, Al Kifaf Commercial Building Al Karama Area, Dubai. U.A.E, P.O Box - 120520 Tel: +971-43577337 +971-43978105 Fax: +971-43978104
Kotak Mahindra Financial Services Limited (Dubai):	7th Floor, Office Number 703, Al Fattan Currency House, Tower 2, PO Box 16498, Dubai, UAE. Tel: +971-43544455

Grievance Redressal

Level 1 :

Call- 1860 266 2666 (24X7 Customer Contact Center)
Visit us @ branches
Time- Kotak Mahindra Bank Ltd.
P.O. Box:16344, Mumbai-400013
Turnaround Time (TAT) prescribed for resolution of grievances

Level 2 :

If customer have not received a satisfactory response at Level 1 within 7 working days.
Download and fill the grievance form and send it to the address mentioned on the form.

Level 3 :

If customer have not received a satisfactory response at Level 2 within 5 working days, Please send an email to Nodal Officer.

Address: Kotak Infiniti, 4th Floor , Zone 4
Bldg No.21, Infinity Park,
Off Western express Highway,
General AK Vaidya Marg,
Malad ( E) , Mumbai – 400097
Mon to Fri (10.00 am to 6.00 pm)
Telephone No: (080) 69428500

Level 4 :

If customer have not received a satisfactory response at Level 3 within 5 working days, please send the issue to Principal Nodal Officer

Address: Kotak Infiniti, 4th floor, Zone 1, Bldg No. 21,
Infinity Park, General AK Vaidya Marg, Malad (E),
Mumbai - 400097
Mon to Fri (10.00 am to 6.00 pm)
Telephone No: (080) 69428600

GIFT Branch Office Address

Kotak Mahindra Bank Limited
10th Floor, Hiranandani Signature,
Block No. 13, Zone- 1,
GIFT SEZ, GIFT City,
Gandhinagar - 382355
Gujarat, India

Registered Office

Kotak Mahindra Bank
27 BKC, C 27, G Block,
Bandra Kurla Complex,
Bandra (E), Mumbai - 400051

Social Sites

Comments

Money transfer pending with BENE BANK

Submitted by sachin yadav (not verified) on Wed, 27/09/2023 - 9:18am.

Hi,

yesterday transfer amount from OMAN (Sohar International Bank) to your bank Remit ID ER0000270xxx but till now money not showing in account.

Payment received but not showing in account balance

Submitted by Ankita Lohia (not verified) on Mon, 31/10/2022 - 1:35pm.

I received payment through upi yesterday.
balance isn’t showing in my account. I’m trying to call in customer care number but I’m unable to connect.

Kotak Mahindra Bank Credit Card Customer care executives misused

Submitted by M Bharani Dharan (not verified) on Fri, 31/07/2020 - 12:49pm.

Dear Sir,

Date 31-July-2020

M BHARANIDHARAN
BENGALURU - 560076

I was utilized Rs.50000/- the credit card on the month of 23rd may 2019, then your customer care executives contacted me for EMI option, after check the ROI i am not convinced, so, i cancelled the proposal of EMI offer, In 12th June 2019 i paid Rs.25000+25000= Total Rs.50000/-.

Again I used for online purchase Rs.2000/- on 18th June 2019, again i paid Rs.2000/- on 30th July 2019. So further no pending payment

Again I purchased items Rs.37440/- on 21st December 2019, again customer care executives contacted me told me for EMI option, i accepted and i started to pay from 13th January 2020 onwards 6 months i paid, its end on 12th June 2020. 6 EMI value Rs.6350/-. X 6 = Total value Rs.38100/-

But 25th July 2020 I received the statement showing Total Outstanding Rs. 13,452.63 And Total Amount Due Rs. - 9,567.84.

This is totally unfair. Kindly cancel all outstanding send me the no balance statement.

As per my knowledge there is no pending payment.

Kindly do needful

Regards

Dr.M.Bharani Dharan

Hindi

Submitted by Sanjay Kumar (not verified) on Thu, 02/07/2020 - 8:19am.

Kotka mahindra bank
Problems solved contact number

Bank chages cut

Submitted by Manan (not verified) on Tue, 30/06/2020 - 4:57pm.

Non maintenance charges deducted two times as 534& 566 on 29 arpil &29 april respectively.kindly refund my amount 1000 rs asap, otherwise I have to complaint to higher authorities.
Kindly reply on email,I will share all required details.

Bank charges cut hua h

Submitted by Manan (not verified) on Tue, 30/06/2020 - 4:55pm.

Mera account s demate account link hone k bad bhi minimum Balance k nam p chages cut kre hai vo..
Ply reslove my issue

Balance cut kr lea

Submitted by Manan (not verified) on Tue, 30/06/2020 - 4:53pm.

Mera account s balance cut kr lea bina btaye bank charges k nam k..

Fake bank hai koi apna account open mt krana yha p

Very bad services kotak

Submitted by SACHIN SINGH BISHT (not verified) on Mon, 29/06/2020 - 4:37pm.

Is bank account khola tha abhi tak na toh passbook mili na hi atm card itni bekar service jab se ac khola hai na toh phone aaya na hi mene online dalwaye the 2000 wo toh reten karne chiye itni bekar servi

अकाउंट से पैसा निकालने हेतु

Submitted by Viku kumar (not verified) on Thu, 14/05/2020 - 12:39pm.

सर मेरा अकाउंट केवाईसी नहीं हुआ क्योंकि मैं उस डिस्टिक से नहीं आता हूं जो डिस्ट्रिक्ट में बैंक है इसलिए मेरा अकाउंट बंद हो गया है जिसके चलते मेरे अकाउंट में ₹5000 थी जो नहीं निकल पाया उसके लिए हमने 6 महीना से लेटर लिख रहा हूं पर मुझे पैसा अभी तक प्राप्त नहीं हुआ है क्या करें कोटका 881 में अकाउंट है।

Payment deducted from back but not credited to vendor

Submitted by Anonymous (not verified) on Wed, 01/04/2020 - 6:13pm.

I had made a upi payment and money has been deducted but not credited to vendor

Account activiton

Submitted by Khatal vivek balasaheb (not verified) on Thu, 26/03/2020 - 9:05am.

My bank account activiton

Account freeze related issue

Submitted by Ravi Paliwal (not verified) on Fri, 28/02/2020 - 9:23pm.

I am not able to do transaction
My account is showing freeze
Still my issue not resolve
So kindly look into this issue

Mera Account freeze Hogaya hey plz Mera account Unfreeze kar do

Submitted by KAJAL AKASH RATHOD (not verified) on Sat, 09/09/2023 - 6:44pm.

Freeze To Unfreeze My Account plz

Can के हेतु प्लीज

Submitted by Liyakat (not verified) on Mon, 24/02/2020 - 4:14pm.

मुझे मेरा CRN नंबर चाहिए कैसे मिलेगा अकाउंट ओपन करने के लिए

Balance cutting

Submitted by Rajkumar swansi (not verified) on Thu, 20/02/2020 - 7:21am.

Mera a/c se bina puche balance cute karta hai aachaa bank nahi hai .

Depit my account balance please return my money

Submitted by Rojamani (not verified) on Thu, 06/02/2020 - 2:22pm.

Non maintenance charges deducted two times as 590 & 590 on 18 Nov & 19 Dec respectively.kindly refund my amount 1180 rs asap, otherwise I have to complaint to higher authorities.
Kindly reply on email,I will share all required details.

I have problem with my kotak

Submitted by G Nagaraju (not verified) on Mon, 13/01/2020 - 11:47am.

I have problem with my kotak account plz
cl me

Kotak change details of plz find

Submitted by Ravindra Kumar (not verified) on Fri, 03/01/2020 - 2:30pm.

Kotak bank account me balance cut plz refund money transfer successful

Kuch related

Submitted by Srinjay (not verified) on Tue, 17/12/2019 - 6:56pm.

Abhi tak kyc nhi huaa h mai apoytament fix huaa tha lekin nhi huaa mai Shajanand nagar, Barmasia, Panchwati, Dhanbad, Jharkhand 826001, India me rhta hu

Mjhe meri new passs book

Submitted by Akash (not verified) on Fri, 13/12/2019 - 9:50am.

Mjhe meri new passs book chahiye h....maine kl hi apna new account khola h. ....or costumer care walo ko phne kr rha hu toh rcv niii ho rha h .....mjhe meri new psss book kaise milegi

Help please

Submitted by Sunil mishra (not verified) on Thu, 18/06/2020 - 4:51pm.

Mujhe Mera new passbook Chahiye aor new atm card Chahiye please help me

Non maintenance charges applied on zero balance salary account

Submitted by Anonymous (not verified) on Wed, 20/11/2019 - 9:55pm.

Non maintenance charges deducted two times as 590 & 590 on 18 Oct & 19 Oct respectively.kindly refund my amount 1180 rs asap, otherwise I have to complaint to higher authorities.
Kindly reply on email,I will share all required details.

Credit Card Payment

Submitted by Rajiv Saxena (not verified) on Tue, 19/11/2019 - 11:00am.

I have credit card and I made payment on time but customer care executive keep calling me for payment. IVR services are of third grade. So many options and no results.

Please do not take service of Kotak Card

Change of details.

Submitted by Radhika kumar (not verified) on Mon, 18/11/2019 - 3:43am.

I am actually a NRI customer, I have wanted to change my registered mobile number for over two weeks yet no one is getting in touch with me. I’ve sent more then 5 emails out to the customer relationship officer and nriservices yet automated responses come back. Customer service is really appalling. I’m still waiting to get in contact with someone that can help me.

No proper customer service in

Submitted by Anonymous (not verified) on Wed, 13/11/2019 - 6:04am.

No proper customer service in Malayalam, poor service

Kyc nahi huaa

Submitted by Mukesh Ingole (not verified) on Sun, 08/09/2019 - 10:02am.

Kyc ke liye muse abhitak call nahi aaya kotak bank me Kyc from bhara firbhi 4 dinse kyc nahi huaa me Khadki bu akola me rahta hu Malkapur road Buddha vihar piche akola me muse kaltak full kyc milneko honaa Sir place pin code 444004 hai

my account

Submitted by ALURISYAMKUMAR (not verified) on Mon, 22/08/2022 - 6:01pm.

my account KYC is un sucessfuiiy
please my account KYC IS sucessfuiiy

Very pathetic customer service

Submitted by Anonymous (not verified) on Fri, 28/06/2019 - 8:07am.

If I knew that kotak provide that type of service I dint invest in sip... Customer service is very pathetic.

Atm card

Submitted by Arun Rathor (not verified) on Sun, 16/09/2018 - 10:45am.

Atm card canceled car diya he tho payment wapise kr do

Loan process

Submitted by Premswaroop (not verified) on Wed, 05/09/2018 - 9:49pm.

Sir. I already applied vidyalakshmi educational loan .I have account in Kotak Mahindra Bank .I kept account in vidyalakshmi loan .they told about contact to head office that's way I contact you sir .I am Andhra Pradesh.markapuram .is my native place .can give me any update from information.