Kotak Securities Customer Care No. 1800 209 9191 

Updated on Wednesday, 14 May 2025 - 10:42am
Organization: 
Toll free Number(s): 
  • 1800 209 9191 (For Customer Service, 8am-6pm)
All India Number(s): 
  • 1860 266 9191 (For Customer Care, All Days, 9am-6pm)
  • 77389 88888 (For WhatsApp Support, 8am-8pm)
International Numbers: 
+91 8069440017 (Customer Service For NRI, Mon-Fri, 9am-6pm, IST)
Website: 
Official Website
iOS App: 
Kotak Neo
Android App: 
Kotak Neo

IVRS Menu 1800 209 9191/ 1860 266 9191

First Select Your Preferred Language

  • Press 1: To Get Customer Service Related Menu
  • Press 2: To Open A New Account

Email

  • service [dot] securities [at] kotak [dot] com (For Queries)
  • ks [dot] demat [at] kotak [dot] com (For Demat Account Related Queries)

Important Links

SMS Service

  • Send To 5676788 (from your registered mobile number)
    Sr No. Service SMS Format
    1 Shift from 'security key' to 'access code' mode KSQ <SPACE> <Type client code> <SPACE> NSK
    2 Dormant account activation KSQ <SPACE> <Type client code> <SPACE> DORMANTACT
    3 Digital contract note KSQ <SPACE> <Type client code> <SPACE> DCN <SPACE> <DDMMYY> <TO> <DDMMYY>
    4 Digital DP Bill-cum-Transaction statement KSQ <SPACE> <Type client code> <SPACE> DBTS <Type the Month and year in MMYY format>
    5 Digital DP transaction statement (Previous) KSQ <SPACE> <Type client code> <SPACE> DPST <Type Financial Year>
    6 Holding statement with valuation KSQ <SPACE> <Type client code> <SPACE> DSOH <Type Financial Year>
    7 Digital Financial Statement KSQ <SPACE> <Type client code> <SPACE> FS <Type Financial Year>
    8 Digital Profit and Loss Statement KSQ <SPACE> <Type client code> <SPACE> PL <Type Financial Year>
    9 Digital Gain and Loss Statement KSQ <SPACE> <Type client code> <SPACE> GL <Type Financial Year>
    10 Digital Capital Gain Statement KSQ <SPACE> <Type client code> <SPACE> CG <Type Financial Year>
    11 Money repayment request KSQ <SPACE> <Type client code> <SPACE> MRT <Type AMOUNT in Rupees>
    12 Register a complaint KSQ <SPACE> <Type client code> <SPACE> <Type your Complaint>
    13 Request for updation forms KSQ <SPACE> <Type the name of form>
    14 Request for ledger balance KSQ <SPACE> <Type client code> <SPACE> LBAL
    15 SMS facility activation KSQ <SPACE> <Type client code> <ACT FSMS* / TSMS* / CSMS*> <SPACE> <MONTHLY / YEARLY*>
    16 SMS facility deactivation KSQ <SPACE> <Type client code> <DACT FSMS* / TSMS* / CSMS*>
    17 New PIN request KSQ <SPACE> <Type client code> <SPACE> NPIN
    18 Web Password request KSQ <SPACE> <Type client code> <SPACE> WEBPASS

For Grievance/Complaint

Level 1:

  • For any query/ complaint you can contact to the Customer Service Cell
    Contact No.: 18002099393
    Email: ks [dot] escalation [at] kotak [dot] com
  • Or you can visit your Nearest Branch

Level 2:

  • If your query is not resolved within 7 days then you can complaint or contact at following details:
    Office Hours: 9am-6pm All trading days (Same For All)
    Address: Kotak Towers, 8th Floor, Building No.21,
    Infinity Park, Off Western Express Highway, Malad (East),
    Mumbai, Maharashtra - 400097 (Same For All)
    Sr No. Department Contact No. Email
    1 Head of Customer Service 022-42858208 ks [dot] servicehead [at] kotak [dot] com
    2 Compliance Officer 022-42858484 ks [dot] compliance [at] kotak [dot] com
    3 CEO 022-42858301 ceo [dot] ks [at] kotak [dot] com
    4 Principal Officer (For purpose of Research Analyst activities) 022-62664011 ks [dot] po [at] kotak [dot] com
    5 Cyber Security 18002099595 ks [dot] ccd [at] kotak [dot] com

Level 3:

For Trading Related Queries

Contact No.: 080-47253255 (Mon-Fri, 8:30am-5:30pm)
Email: service [dot] securities [at] kotak [dot] com, ks [dot] demat [at] kotak [dot] com

Download Forms

Offices Address

Sr No. Location Contact No. Address
1 Registered Office 022-43360000
Fax No.: 022-67132430		 27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051
2 Correspondence Address 022-42856825 Infinity IT Park, Bldg. No 21, Opp. Film City Road, A K Vaidya Marg, Malad (East), Mumbai 400097

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