Lufthansa Airlines Customer Care No. 1800 102 5838

Subject: Complaint regarding poor service and wheelchair assistance on flights PHTVL9 (Austin to Hyderabad)

Dear Lufthansa Customer Service Team,

I am writing to express my extreme disappointment and frustration with the service my wife and I experienced on our recent flights from Austin to Hyderabad (Booking ID PHTVL9, departing August 17, 2024, and arriving August 19, 2024).

As senior citizens (ages 63 and 62), we had requested wheelchair assistance for my wife, who has arthritis, to ensure a comfortable and smooth journey. Additionally, we had reserved vegetarian and Hindu meals in advance. However, our experience was marred by several issues:

1. *Poor meal quality*: The meals served on both flights were of very poor quality and were almost inedible. The staff did not offer any alternative options or show any concern when they saw us struggling to eat.

2. *Inadequate wheelchair assistance*: Despite our prior request, we faced significant challenges during transit in Frankfurt:
- There was no aerobridge, and we had to navigate 25 steps down from airplane to board a bus, which was already overcrowded.
- There was no reserved seating for wheelchair-bound passengers, and we had to travel standing for about 20 minutes.
- The staff did not provide adequate assistance, leaving us to fend for ourselves.

3. *Gate changes and lack of guidance*: We experienced multiple gate changes, with inadequate communication and no assistance provided for wheelchair-bound passengers:
- Initially, we were dropped at Gate XX, but after waiting for an hour, we were informed that the gate had changed to Gate YY.
- Shortly after reaching Gate YY, we received a message that the gate had changed again to Gate ZZ, which was a significant distance away.
- There was no wheelchair assistance provided, and we had to navigate the long distance with great difficulty.

These issues caused significant distress, discomfort, and pain for my wife, who was already suffering from arthritis. We were expecting a comfortable and smooth journey, but Lufthansa failed to meet our basic expectations.

We request compensation for the failure to provide adequate wheelchair assistance and the overall poor service we experienced. We hope that Lufthansa will take necessary steps to address these issues and improve the travel experience for senior citizens and passengers with disabilities.

Please acknowledge receipt of this complaint and inform us of the actions you will take to address our concerns.

Sincerely,

Haranath Kadaveru

am unable to retrieve the booking. When i login to my Miles & more account the booking is displayed. when i click on the same the following error message is appearing :

1 error
Your booking can only be serviced if the flight tickets are issued and the payment is confirmed. Please contact your original booking office or your Service Center for more information.

request your help as i need to modify my travel datee

I have traveled from Houston to Delhi via Munich through Lufthansa. I started on 27th May at Houston and the ground staff there insisted on checking in my cabin bag at last moment against my willingness. And now after arriving at Delhi on LH 762 on 28 May,I was appalled to see my bag not there. Not only that the staff seems to have put all wrong bag tags on my cabin bag at that crucial moments that it is difficult for them also to track it. After covid, the ticket prices have soared so so much , but their staff continues to work with so much irresponsibility. This airline has done such poor job of tracking my luggage with things so precious to me. These airlines are surely very unprofessional and I wouldn't recommend anyone traveling through them. I am surely advising all my friends and relatives, coworkers to not fly with them.

I travelled by Lufthansa LH 754 on 22nd Oct 2022, PNR - MCT9JW.This was a multiple journey from Tromso- Oslo – Frankfurt – Bangalore . My bag was not on same flight and hence I reported this via Lufthansa service agents at the Bangalore airport (ref – BLRLH45949). I have received no update on the status of my bag and your contact centre , is absolutely non responsive. I have left multiple voice mails on this no and have not received a call back from your service agents. I have also checked the status of my lost baggage on your website. The status still says “Searching for bag”. KINDLY LET ME KNOW WHERE MY BAG IS AND WHEN IT WILL BE DELIVERED TO ME ????? If I get not response in the next twenty four hours, I’m going to raise a refund claim for my bag whose value is well above 1lkh INR. I’m appalled by the absolute ignorance of your airlines and the treatment of your customers by your service agents. This is total harassment of your customer.

We bean waiting for months and months regarding canseld flight but not refund and can't evenly contact uk helpline office very poorly?

I had raised this issue multiple times yet there is no response from the lufthansa team.
I need you guys to look into the issues as it’s been exactly a month since we cancelled the flight and your standard refund time is 10working days.
It’s really concerning and disappointing this kind of negligence from your side.
I have filled in the feedback form and also sent a mail and called more than 10 times.
Worst service

We have traveled to & fro from Delhi to Houston via Frankfurt in your airlines on 5th Jan 2017 (from delhi to Houston)and return journey on 7th or 8th April 2017.Now I require a confirmation of journey urgently. I shall be highly obliged if you kindly send me the confirmation at your earliest. Our passport nos are J8944926 and J8937621.

Swapan Kumar ray & Rita Ray.

my booking ID is IN1B1545801865170

I am highly disappointed with the on-board service provided on the my flight from Newark -Munich starting 4th March ‘19 (LH413). The crew provided me with Non- Vegetarian food despite of clearly mentioning my requirement of Asian -Vegetarian meal. As i started eating i figured out that I have been served meat. I vomitted on the flight and was really annoyed that how can the crew ignore my requirement. On asking they simply said we don’t have Asian Vegetarian meal. This is unacceptable. Not only my health deteriorated because of the carelessness but also my religious sentiments were hurt. How can such a reputed airlines show such a high degree of ignorance. I need an answer how are you going to undo what I have gone through????

Secondly on arriving to Mumbai airport via flight LH766 on 5th March they report me that my luggage is missing. Now , going through the trauma on my on board flight this was the last thing I expected reaching back. I had meetings to attend but no clothes and documents to take along as my luggage was missing. So I am expected to first do shopping and leave all the important works at hand. It’s highly unacceptable to think that this airlines doesnt value it’s customers and their preferences.Its been 2 days and my luggage is still not arrived. Lufthansa airlines is this how you provide your services???

i was coming from canada via frankfurt to new delhi. when I reached delhi I came to know that my baggage has been missing. eventually I got my baggage after 2 days, they were saying that they missed my luggage at frankfurt anyhow when I received my baggage, My original lock was broken and my iphone 8s was stolen from my beg. I dont know whether its people from Delhi airport who stole or its lufthansa airlines who stole my expensive phone.

one more thing I would like to say is delhi airport is the worst airport and staff is terrible. all of them are thieves and just try to rip you off somehow. well this time , i ve been targeted.
good luck.

REMINDER 2 :
DISCRIMINATION BETWEEN FELLOW PASSENGERS ON THE SAME FLIGHT DELAYED & OVERBOOKED FROM TORONTO TO MUNICH TO LONDON TO MUMBAI
2. DISCRIMINATION BETWEEN INDIANS BASED IN MUMBAI & BASED IN CANADA

3. WHY WAS HE PAID ? WHY ARE WE UNPAID
DISCRIMATION & SELECTIVE REFUND.

4. WHY ARE OUR VALID COUPONS NOT BEING HONOURED BY LUFTHANSA.

TO HONOUR YOUR 3 VALID LUFTHANSA 600 EUROS PER REFUND COUPON.
IMMEDAITELY

My Name is Andrews, I have booked myfamily ticket in Lufthansa airline to go to Chennai through

UK-> munich( 10 hours layover)->Frankfort-> chennai

I am really confused, do I need any additional visa for travelling through Munich and Frankfort.

Or transit will be taken care by lufthansa where don't need to worry about it.

Please advice me.

Well, I booked my grandmother's ticket through your airlines, details as follows: Flight number: 757 that's from Mumbai to Frankfurt and from Frankfurt to Edinburgh that's 962, travelling date: 14th September 2018 at 02.55 Initially, while booking you guys promised that my grandmother would receive a wheelchair for the journey from one end to the other since she cannot walk. *After booking one of the executive informs my mother that my grandmother won't receive any wheelchair. I am surprised as what's this.*do you guys realize my grandmother cannot walk. Please escalate this matter asap.

Good afternoon,

My luggage was sent to Chennai, India instead of Vilnius , Lithuania by mistake from Frankfurt, Germany on 08 August. I need help locating the baggage and returning to correct destination.

Kind Regards,

Dear sir
We were recently trevelling from delhi to boston n new york to delhi,
On 3 rd may and 21 st may.
We had very bad experience both times,
While going, our meal was short, so they gave us something else which we could not eat, and those air hostess were in such a attitude that we cant even dare to ask for water, she dint serve me water for two hours,
If we ask her again, she would increase her voice in front of whole passengers, that is so insulting.
And when we reached boston, our suitcase was broken,
We showed it to counter, and they sent us mail after so much of exercise,
Then while returning, again those on board host were so rude, everytime they behaved so arrogant. As if we are trevelling free,
The food was again short and replaced which we could not eat.
We will never trevel in your airlines in future untill n unless you sort out our matter,
We heard you people are very kind and royal,
Which was not seen.
Please look into the matter and refund us atleast half of our fair, that only can give us satisfaction now.
We were three people trevelling
Shridhar pasari
Veenita pasari
Raghav pasari
Hope to get some action
Veenita pasari

My tickets was with LH765 from Mumbai to Munich...we sat 3 hours in plane after flight got canceled. It took 8 + hours to place in hotel. And they keep each passenger hanging around without water and no food offered as well. Never such helpless airline service and the service officials

Bad experience lifetime....Lufthansa no travel plan

Next flight when....no one knows