Medi Assist Customer Care No. 1800 419 9493

Updated on Thursday, 11 December 2025 - 10:27am
Organization: 
Toll free Number(s): 
  • 1800 419 9493 (For Senior Citizen Helpline)
All India Number(s): 
  • 0120-693 7324 (For General Helpline)
  • 702 666 9449 (For WhatsApp Support)
Website: 
Official Website
iOS App: 
MAven - Borderless Benefits
Android App: 
MAven - Borderless Benefits

IVRS Menu:

IVRS Menu: 1800 419 9493
IVRS Menu: 0120-693 7372
  • Press 1: For claim status
  • Press 2: For reimbursement procedure
  • Press 3: For network hospital
  • Press 4: For E-card
  • Press 5: For claim intimation
  • Press 6: To talk to a customer care executive

Select your preferred language

  • Press 1: For claim related query
    • Press 1: To intimate your claim
    • Press 2: To know your claim status
    • Press 3: To know your network hospital to avail cashless claim
    • Press 4: To know on how to avail cashless facility from a non network hospital
    • Press 5: To talk to a customer care executive
  • Press 2: For policy related query
    • Press 1: To know your claim procedure
    • Press 2: To know the list of non medical expenses
    • Press 3: To know your policy benefits
  • Press 3: To know about self help channel
    • Press 1: To download eCard
    • Press 2: To download MAven app for instant support and real time tracking of claim
    • Press 3: To get assistance on WhatsApp

Email

  • ask [at] mediassist [dot] in (For General Query)

Important Links

For Complaint

  • For any complaint, you can contact at 0120-6937372 or mail at ask [at] mediassist [dot] in
  • If you are query is not resolved, then you can also contact on the details mentioned below:
    Email: grievance [dot] officer [at] mediassist [dot] in
    Address: Medi Assist Healthcare Services Private Limited,
    Tower D, 4th Floor, IBC Knowledge Park, 4/1
    Bannerghatta Road, Bangalore - 560029
  • If you are still not satisfied, then you can lodge your complaint online through Bima Bharosa or through Insurance Regulatory and Development Authority of India (IRDAI) .
  • You can also lodge your complaint online through Council for Insurance Ombudsmun (CIO) or visit CIO Centres .

Offices Address

Sr.No. Office Contact No. Address
(Medi Assist Healthcare Services Limited)
1 Registered Office 022-62596797 AARPEE Chambers, SSRP Building, 7th Floor, Andheri Kurla Road, Marol Co-operative Industrial Estate Road, Gamdevi, Marol, Andheri East, Marol Bazar, Mumbai - 400 059
2 Corporate Office 080-69190000 Tower "D", 4th Floor, IBC Knowledge Park, 4/1, Bannerghatta Road, Bengaluru-560 029

Social Sites

Related Links: