MTNL Mumbai Broadband Customer Care No.

Updated on Saturday, 15 February 2025 - 5:30pm
Company Name: 
Toll free Number(s): 
  • 1130 (Common Service Number)
  • 1505 (For FTTH Services)
  • 1509 (For Public Grievance)
  • 1800 22 1130 (For Customer Support)
  • 1800 22 1500 (For Landline Related Query)
  • 1800 22 8844 (For Broadband Related Query)
  • 1800 22 1505 (For Home Booking And Complaint)
All India Number(s): 
  • 98690 12345 (For Mobile Services)
  • 98698 89988 (For Landline Service)
  • 022-22035017 (For Online Bill Payment Query)
  • 022-2219 2120 (For Inquiry)
Website: 
Official Website
For Broadband

IVRS Menu : 1800 22 1130

Select your preferred language
  • Press 4 : For Broadband Services.
  • Press 13 : For Other MTNL services.

Emails

  • selfcare [at] mtnl [dot] net [dot] in (For Customer Support)
  • edonline [at] mtnl [dot] net [dot] in (For Complaint)

Important Links

Helpline Numbers

Sr No. Services Contact No.
1 Fault Booking (Landline broadband) 198 (Please Call 1500 if  you want operator Assistance)
2 Common Service Number
(Landline/Broadband/Mobile)		 1130, 1800221130
3 Broadband Enquiry 12543, 1500, 1504, 1800228844
4 Public Grievance Service 1509
5 Know your Landline/Broadband unpaid Bill Amount 1660, 022-22192120

SMS Services

Sr No. Type of complaint / enquiry SMS Text
1 Broadband Complaint Booking BBCOM XXXXXXXX
2 Broadband Complaint Tracking BBFTR XXXXXXXX
3 Know your Landline/
Broadband unpaid Bill Amount through SMS		 Send SMS Bill < Landline No> to 51001

Public Information Officers Details

Unit: GM(Broadband/FTTH)
Area of info CPIO: Information related to Internet/Broadband services
Contact No.: 022-24210387
Email: dgmbbmbi [at] mtnl [dot] in
Address: 8th Floor, Telecom Bldg, Prabhadevi,
Dadar (W), Mumbai-400028
Fax: 022-24367168

Offices Address

Sr No. Office Address
1 Registered Office 5th Floor, Mahanagar Door Sanchar Sadan,
9, CGO Complex, Lodhi Road,
New Delhi-110003
2 MTNL Mumbai 15th floor, Telephone House, MTNL Road,
Prabhadevi, Dadar (West), Mumbai - 400 028
Parent Article: 
MTNL Mumbai Customer Care No. 1800 22 1130

Comments

Refund

Submitted by NEELAM GUPTA (not verified) on Tue, 08/09/2020 - 10:32am.

I was holding the landline number 26852xxx Same discounted sep 2019 so I just want refund of deposit I visited sunder nagar branch on Dec 2019 and one of the executive informed us your check will be avaliable after 2 month come here and take it.

Today sep 2020 but still not received cheque when I will received CHECK.

WORSE SERVICE EVERY I SEEN MY CONTACT NUMBER 7666604xxx

THANKS & REGARDS
NEELAM GUPTA