Netmeds Customer Care No. 72007 12345
Organization:
netmeds.com All India Number(s):
- 72007 12345 (For Customer Support)
Website:
Official Website
iOS App:
Netmeds - India Ki Pharmacy
Android App:
Netmeds - India Ki Pharmacy IVRS Menu:
Please select your preferred language.
- Press 1: If you are an existing customer
- Press 1: If you are calling about delivery status
- Press 2: If you are calling about a damaged item or items
- Press 3: If you are calling about a missing item or items
- Press 4: To place a new order or register as a new customer
- Press 5: If your call is about a prescription you have submitted and you want to know how to upload prescription
- Press 6: To know about the latest offer
- Press 7: To check availability of doorstep delivery to your pin code
- Press 9: To speak to customer care executive.
- Press 2: If you are a new customer
- Press 1: If you are calling about delivery status
- Press 2: If you are calling about a damaged item or items
- Press 3: If you are calling about a missing item or items
- Press 4: To place a new order or register as a new customer
- Press 5: If your call is about a prescription you have submitted and you want to know how to upload prescription
- Press 6: To know about the latest offer
- Press 7: To check availability of doorstep delivery to your pin code
- Press 9: To speak to customer care executive.
- cs [at] netmeds [dot] com (For Customer Support)
Important Links
Return And Refund
- For any query/complaint, you can contact to the customer support team or email at damaged [at] netmeds [dot] com .
- You can make a return/exchange request within 7 days of delivery (only for damaged/wrong/expired/incomplete products).
- Refund will be credited within 7-10 working days to the original payment method.
- For more information, please read .
Office Addresses
| Sr No. | Office | Address (Reliance Retail Limited) |
|---|---|---|
| 1 | Head Office | 5th Floor, EA Chambers (Express Avenue) No 49 & 50 L,, Whites Rd, Royapettah, Chennai, Tamil Nadu, India - 600014 |
| 2 | Registered/Corporate Office |
3rd Floor, Court House, Lokmanya Tilak Marg,
Dhobi Talao, Mumbai - 400002, Maharashtra, India For Wholesale: 6386337000 (WhatsApp) |
Comments
Refund not credited
I ordered medicine 5-6 days before..but after knowing that there is a delay in delivery I immediately cancelled the order .But as i paid them already Via UPI app ...and even after a week they haven't refunded me my Amount yet ..One of the wrost app and service i have ever experienced
Delayed delivery
I placed order on 13th August but till today 21 August , no delivery . Very bad experience. Customer department is useless. they have no power.
Short supply
I received only 10 capsules instead of 100 capsules on 12th april. Immediately wrote to customer service and they copy pasted ready made answer that, will sort ASAP. No action taken for more than 20 days. For my repeated queries, the same answers but different persons. Even wrote to grievance cell. She/he did not answer at all!. Such a big company and this type of service. Horrible experience.
The worst place ever to buy
The worst place ever to buy medicines from. Very unskilled and unprofessional customer service including the email department. They take forever to process your refund and when you call them about it you come to know after 16 days that your refund is still not initiated that too they are not aware of the exact amount of the refund and the customer service agents tell you to stay online and straight away hang up. Then u get an automated email saying Resolving your issues and answering your questions are our top priority, i am not sure if they have their priorities in order. I was told that i would get a detailed email about my refund within 24 to 48 hours which i didn't. So kindly hire some skilled labor to do your after sales services..... And give me my refund