Nippon India Mutual Fund Customer Care No. 1860 266 0111

Updated on Friday, 30 August 2024 - 3:26pm
Organization: 
All India Number(s): 
  • 1860 266 0111 (For Customer Support, Mon-Sat 8am-9pm)
  • 022-6833 4800 (For Contact Support)
  • 84339 38264 (For Whatsapp Support)
  • 96640 01111 (For SMS/Missed Call Service)
Website: 
Official Website

IVRS Menu : 1860 266 0111

  • Press 1 : If you are an Investor.
  • Press 2 : If you are a Distributor.
  • Press 3 : If you are new to Nippon India Mutual Fund.
  • Press 5 : For transaction related query.
  • Press 6 : To change your preferred IVR language
  • Press 7 : To know about service request status

Emails

  • customercare [at] nipponindiaim [dot] in (For General Queries)
  • cyberrelated [at] nipponindiaim [dot] com (For Complaint Related To Cyber Crime)

Install App

Important Links

Investor Service Centres - KFintech

SMS/Missed Call Service

  • To register the Mobile Number for Alerts on SMS:
    • You can submit a written registration form duly signed and send it to the nearest NIMF branch to Download Registration Form.
    • You can also Call the Customer Care at 18602660111 (call charges apply).
  • You can send SMS to 9664001111 and get portfolio balance details sent via SMS.
    Type of
    folio    		 Scheme
    Balance    		 NAV Last 3 transactions Statement of
    Account    		 One Time Bank
    Mandate
    Registration Status
    Single Folio balance mynav txn ESOA OTBM
    Multiple Folio's balance(followed by
    last 6 digits of folio no)    		 mynav (followed by
    last 6 digits of folio no)    		 txn (space) L​ast 6
    digits of Folio Number    		 ESOA (space) Last 6
    digits of Folio Number    		 OTBM (space) Last 6
    digits of Folio Number
    For example:
    balance 987521    		 For example:
    mynav 987522    		 For example:
    txn 987523    		 For example:
    ESOA 987524    		 For example:
    OTBM 987524
  • Transacting through SMS .
    Customer Type of Folio Purchase Redeem SIP
    Non OTBM Customer Single SMS <PUR> to 9664001111
    		 SMS <RED>  to 9664001111 SMS <SIP> to 9664001111
    OTBM Customer   Single SMS<PUR AMT SCHPLANCODE> SMS<RED AMT SCHPLANCODE> SMS<SIP AMT SCHPLANCODE>
    Multiple SMS <PUR AMT LAST 6 DIGITS OF THE FOLIO SCHPLANCODE> SMS <RED AMT LAST 6 DIGITS OF THE FOLIO SCHPLANCODE> SMS <SIP AMT LAST 6 DIGITS OF THE FOLIO SCHPLANCODE>
  • Fund related queries through SMS
    Sr No. Fund Keywards
    1 Equity Send SMS <PUR><AMOUNT><SCHEM?E CODE>
    2 Debt Send SMS <RED><AMOUNT><SCHEME CODE>
    3 Liquid Send SMS <SIP><AMOUNT><SCHEME CODE>
    4 Gold Send SMS? <SIP><AMOUNT><SCHEME CODE>

Grievance Redressal Procedure

Level 1

  • If you have any query/complaint, then you can contact at 18602660111, 022-69259696 (Mon-Sat, 8am-9pm) or email at customercare [at] nipponindiaim [dot] in and your complaint will be heard within 24 Working hours.
  • You can also raise your complaint through online Service Request.

Level 2

  • If you are not satisfied by the resolution provided in level 1, then you can contact to the Grievance Redressal Officer
    Email : grievanceredressal [at] nipponindiaim [dot] com.
  • Your complaint will be resolved within 2 Working days.

Level 3

  • If you are still not satisfied with the resolution, then you can contact to the Customer Service Head
    Email : headcustomercare [at] nipponindiaim [dot] com.
  • Your complaint will be resolved within 2 business days.

Level 4

Forms Center

Head Office

Nippon Life India Asset Management Limited,
4th Floor, Tower A, Peninsula Business Park,
Ganapatrao Kadam Marg,
Lower Parel (W), Mumbai-400 013

Social Sites

Parent Article: 
Association of Mutual Funds in India (AMFI) No. 1800 572 6592

Comments

Updation of branch address

Submitted by Saras Nayyar (not verified) on Mon, 07/10/2019 - 4:48pm.

Please update reliance mutual fund as Nippon India mutual fund and Patiala branch address will be

Sco 44, Near Nitin Hospital
New Leela Bhawan Market
Patiala-147001
XXXXXXXXXX
saras [dot] nayyar [at] relianceada [dot] com

Reliance ETF NV twenty Fund: Request for Direct plan

Submitted by Anonymous (not verified) on Tue, 25/09/2018 - 2:00pm.

Hi,

Reliance ETF NV20 fund has been performing outstanding in this volatile market.
However, as it doesn’t have Direct plan, we are not able to invest in it.
Request you to make Direct plan available ASAP.

Thank you!

In Spite of Given All Documents with my Signatures, i didn't get

Submitted by Anonymous (not verified) on Sun, 18/03/2018 - 11:49am.

Respected Sir/Mam,

Do you have Answers for my asked Questions please????? Who is Responsible for this now? Why I should suffer for all this? Its YOUR MISTAKES so you have to take Full Responsibilities for all this.

Why that your Employee didn't check and Matched my Signatures when I was there on Mar. 08th 2018, at 10:08am [IST ?????? Do you have Answer ?

I will give you One Options, last time, and that will be Send me [First take my Appointment] your that [Unaccepted] Form which you need my Signatures on it? that form send it to me with Feel up Every thing by you, whatever you need it ? Otherwise again after few days you will write or says that you didn't write this and that not accepted things? that you Feel up and where I have to put my Signatures that you inform me with "X" Sign so I will do Signatures on it that simple..... If you need more Details for my Bank Account, than you can call my given Bank Name and Phone Numbers, so they will also give you Who am I? What type of Person I am? How many years I have my Account with them? etc. etc. you will get it all.... I hope I had given you Enough Details so now act that way and send your that Form, with Feel up by you only and Where I should Sign it? that you mentioned in that Numbers, so I will give my Signatures on it. that's it!

As a Senior Citizen and as per my High Profile/Authorized Secure Job, I should NOT have Time or Travel every now and than.... Its Your Mistakes [Andheri West Branch] so now you have to act such a way that I should NOT have any Problem neither you also. Otherwise, I will ask my Bank to Start Charging 7.9% Interest from Mar. 08th 2018, at 10:08am [IST] till you will Credited my Full Amounts in my given Bank and in my given bank Account also. And Importantly Without Adding 7.9% Interest my Bank will NOT Accept your sent Amounts too. So Do it Fast and with Respect please....

This is my Last Message for all this, there will NO Excuses, NO Delays for anything at all. And as I had already Mentioned in my Four Messages that if you need More Details than you can Contact your that "Sleeping" Andheri West Branch, people also. They have all my given Documents, Pan & Aadhaar Card Copies, with your asked Signatures too. Plus, I had given my Old and New Bank Cancel Cheques also. So now what more do you need it? Wake up and act fast now.... I am NOT going to Write or send any more messages, I am NOT going to go back again and again to your that Andheri West Branch too.... Plus I had given you Easy and Secure Option also.... So now Do it.....

Make Sure All this :->

You should First take my Appointment to come at my Home. With your ID Card.

You should File/Feel Up Full Forms, by yourself, than put on Marks "X" where you need my Signatures.? Reason, afterword's I don't want any Stupid things, that I have to Sign it here, I have to write this words over here, I need to attaché this copy along with this form and more.... I don't want to hear any more Silly things and Waste my Precious time for my Hard Own Money also.

For more details about my Bank Account than Call my already given Bank Name and Phone Numbers.

For more details about my already given All asked Documents with my Signatures on different Forms, Call and make Contact to your that "Sleeping" Andheri West Brach Office.

If you don't want to act as my above mentioned details than do let me know with Correct Reasons, Because as per my Records I had given all Documents to you with my Signatures and your Andheri West Branch had given me their Confirmations Numbers too. Again I can not have time to do same o same things.... So please, Act on that way !!!!!!!!!!!!! ......

If you Failed to Credit my Full Amounts before Mar. 20th 2018, at 10:00am [IST] than my Bank will Start Charging you 7.9% Interest from Mar. 08th 2018, at 10:08am which I had Submitted all your asked Documents along with my Signatures also?. After Mar. 20th 2018, at 10:05am [IST] you should talk with my Attorney Team only....... DO NOT Disturb me for anything after that Date and Time...

Awaiting for your Positive and Confirm Reply please.... And Credit my Full Amounts on or before above given Date and Time too.

Disgusted, Dissatisfied & Fed Up with your Service,

JSN