Fly Scoot Airlines Customer Care No. 011-7127 9490
All India Number(s):
- 011-7127 9490 (For Customer Support, 24/7)
International Numbers:
+65 6501 2888 (For International WhatsApp Support)
Website:
Official Website Install App
Important Links
Lost / Damaged / Delayed Baggage
- For any query/complaint related to lost / damaged / delayed baggage, you can contact to the customer support.
- If your baggage is damaged, then you have to report it within 7 days after you receive the baggage.
- If your baggage is lost / delayed, then you have to report it within 21 days.
- If your baggage is still not located within 14 days , then you can fill this baggage claim Form .
- For more information Please Read .
India Lost And Found Contact Details
| Sr No. | Location | Contact No. | Operating Days/Hours (Local Time) | |
|---|---|---|---|---|
| 1 | Amritsar | +91-9988076766 | scoot.atq@aiasl.in | Mon-Sun, 10am-6pm |
| 2 | Chennai | +91-8655371657 | maa.pax.mhb@celebiaviation.in | Mon-Sun, 10am-4pm |
| 3 | Coimbatore | +91-9486903303 | gh.cjb@aiasl.in | Mon-Sun, 2pm-10:30pm |
| 4 | Thiruvananthapuram | +91-8086855085 | lostandfound.trv@aisats.in | Mon-Sun, 9am-5pm |
| 5 | Tiruchirappalli (Trichy) | +91-9865975417 | gh.trz@aiasl.in | Mon-Sun, 6am-4pm |
| 6 | Visakhapatnam | +91-9000295597 | gh.vtz@aiasl.in | Mon, Wed, Fri, Sat, Sun, 1pm-11:59pm |
| 7 | Trivandrum | +91-8086855085 | - | Mon-Sun, 7am-4pm |
| 8 | Delhi | +91 11 7127 9490 | - | Tamil Support: Mon-Friday, 9am-6pm |
Global Lost And Found Contact Details
| Sr No. | City | Contact No. | Operating Hours (Local Time) | Operating Days |
|---|---|---|---|---|
| Singapore | ||||
| 1 | Singapore | +65 6597 4500 Email: baggage_enquiry@sats.com.sg |
07:00 - 23:30 | All days |
| Australia | ||||
| 2 | Melbourne/Perth/Sydney | (English): +61 2 9169 4485 (Mandarin): +61 2 9169 4494 Email: baggageservices@dnata.com |
24hrs | All days |
| China | ||||
| 3 | Changsha | +86 731 84799650 (Baggage Tracing) +86 731 84799345 (Lost and Found) Email: csxll8x@126.com |
07:00 - 24:00 | All days |
| 4 | Fuzhou | +86-59128013184, +86-59128013194 | 08:30 - 22:00 | All days |
| 5 | Guangzhou | +86 20 8612 0849 | 08:00 - 00:00 | All days |
| 6 | Zhengzhou | +86 371 58518831 | 09:00 - 12:00 | All days |
| 7 | Hangzhou | +86 0 571-8383-7181 | 08:00 - 22:30 | All days |
| 8 | Haikou | +86 898 6996 6702 | 08:00 - 17:00 | All days |
| 9 | Jinan | +86 53182086397 | 07:30 - 22:30 | All days |
| 10 | Kunming | +86-87167093614 | 08:00am - 04:00am | All days |
| 11 | Nanchang | +86 791 8765 2586 | 08:00 - 00:00 | All days |
| 12 | Nanjing | +86 25 52480476 | 08:30 - 00:00 | All days |
| 13 | Nanning | +86 771 2881323 | 08:30 - 00:00 | All days |
| 14 | Ningbo | +86 57489008580 | 09:00 - 20:00 | All days |
| 15 | Shenyang | +86-2431929099 | 08:00 - 22:00 | All days |
| 16 | Tianjin | +86 0 22 24906927 | 07:00 - 23:30 | All days |
| 17 | Qingdao | +86 (0)53283788361 | 07:00 - 22:30 | All days |
| 18 | Xi'an | +86-29-88796541 | 09:00 -18:00 | Flights day only |
| 19 | Wuhan | +86177 0723 8773 | 08:30 - 17:00 | Mondays to Fridays |
| Europe | ||||
| 20 | Berlin | 0049 30 311 98 251 Email: lostandfound.ber.wpas.servicecenter@wisag.de |
09:30 - 20:30 | All days |
| 21 | Athens | +30 210 3530560, +30 210 3530 564 Email: athlostandfound@skyserv.aero |
24hrs | All days |
| Hong Kong | ||||
| 22 | Hong Kong | +852-3902 9000 Email: satshk_lostandfound@satshk.com |
07:30 - 23:00 | All days |
| Indonesia | ||||
| 23 | Jakarta | +62 81314611020 | 10:00 - 20:00 | All days |
| 24 | Balikpapan | +62 8115992757 | 08:00 - 20:00 | All days |
| 25 | Denpasar (Bali) | +623619351171 | 08:00 - 23:00 | All days |
| 26 | Kertajati | Email: baggage.handling@gapura.id | 09:00 - 17:00 | Mondays to Saturdays |
| 27 | Lombok | +0853 3907 1917 | 06:00 - 19:00 | All days |
| 28 | Manado | +62 82292664411 | 07:00 - 17:00 | All days |
| 29 | Pekanbaru | 085272556604 | 05:00 - 21:00 | All days |
| 30 | Surabaya | +6281233145389 | 06:00 - 17:00 | All days |
| 31 | Makassar | +62 821 9042 7151 | 04:00 - 21:00 | All days |
| 32 | Yogyakarta | +62 811 5987 097 | 06:00 - 16:00 | All days |
| 33 | Padang | +62 822-8810-0121 Email: ll.pdg@gapura.id |
23:00 - 14:00 | All days |
| Japan | ||||
| 34 | Osaka (Kansai) | +81-72-456-5041 | 09:00 - 17:30 | All days |
| 35 | Sapporo (Hokkaido) | +81 123 46 2681 | 14:35 - 17:35 | Flight days only |
| 36 | Tokyo (Narita) | +81-70-6569-8217 | 09:30 - 13:00 (Wednesday & Sunday) 09:30 - 16:30 (all other days) |
Flight days only |
| Korea | ||||
| 37 | Seoul (Incheon) | +82 32 743 2526 Email: icn.ll@swissport.com |
09:00 - 21:00 | All days |
| 38 | Jeju | +82 7042875390 Email: ats_flt@atservice.co.kr |
10:00 - 20:00 | All days |
| Laos | ||||
| 39 | Vientiane | +85 621 5110 080 | 08:00 - 00:00 | All days |
| Macau | ||||
| 40 | Macau | 853 2886-1111 Ext.1204/1205 | 6:00 - 01:00 | All days |
| Malaysia | ||||
| 41 | Ipoh | +605 3138039 | 09:00 - 17:00 | All days |
| 42 | Kuching | +60-192758069 | 08:30 - 17:30 | All days |
| 43 | Kuantan | +060 95393829 | 09:00 - 18:00 | All days |
| 44 | Kuala Lumpur | +603-87785787 | 09:00 - 18:00 | All days |
| 45 | Langkawi | +604-9559141 | 08:00 - 22:00 | All days |
| 46 | Miri | +6085615025 | 06:30 - 23:30 | All days |
| 47 | Penang | +604-6301020 | 09:00 - 17:00 | All days |
| 48 | Kota Kinabalu | +60-88413406 | 09:00 - 18:00 | All days |
| 49 | Sibu | +6084 307808 | 08:00 - 18:00 | All days |
| 50 | Subang (Kuala Lumpur) | Email: gtr_szb_groundops@groundteamred.com | 06:00 - 22:00 | All days |
| The Philippines | ||||
| 51 | Cebu | +63 920242 4134 | 08:00 - 20:00 | Monday to Saturday |
| 52 | Clark | +63 917 309 0630 | 12:00 - 19:00 | All days |
| 53 | Manila | +63 908 105 5443 | 09:00 - 18:00 | All days |
| 54 | Davao | +82 297 1403, +639 999363194 | 09:00 - 17:00 | All days |
| Saudi Arabia | ||||
| 55 | Jeddah | +966 55 566 52293 | 09:00 - 17:00 | Daily |
| Taiwan | ||||
| 56 | Taipei | +886 3 351 7771 | 08:30 - 22:00 | All days |
| Thailand | ||||
| 57 | Bangkok | +66 213 443 57 , +66 213 443 58 | 24 hrs | All days |
| 58 | Chiang Mai | +66 53 922 461 | 06:00 - 23:00 | All days |
| 59 | Hat Yai | +66 74 227 264 | 08:00 - 17:00 | All days |
| 60 | Koh Samui | +66 93 697 2411 | 08:00 - 17:00 | All days |
| 61 | Krabi | +66 61 172 0510 | 09:00 - 20:00 | All days |
| 62 | Phuket | +66 64 707 7372 | 08:00 - 22:00 | All days |
| Vietnam | ||||
| 63 | Hanoi | +84 4 35876514 | 08:00 - 23:00 | All days |
| 64 | Ho Chi Minh City | +84 972684564 | 08:00 - 23:00 | All days |
| 65 | Phu Quoc | +84 963975644 | 08:00 - 23:00 | All days |
Global Contact Details
| Sr. No. | Country | Language Support | Contact No. | Operating Hours |
|---|---|---|---|---|
| 1 | Singapore | English and Mandarin | +65 6329 1420 | Available 24 hours daily |
| 2 | Australia | English | +61 3 9999 7487 | Available 24 hours daily |
| 3 | Austria | English | +43 720 775987 | Available 24 hours daily |
| 4 | China | English, Mandarin, and Cantonese | +86 2160 665 440 | Available 24 hours daily |
| 5 | Germany | English | 0800 000 1872 | Available 24 hours daily (within Germany only) |
| 6 | Greece | English | 800 0000 135 | Available 24 hours daily (within Greece only) |
| 7 | Greece | Greek | +30 210 99 42 567 | Monday to Friday, 9am to 5pm (Greece local time) |
| 8 | Hong Kong SAR | English and Cantonese | +852 3501 2287 | Available 24 hours daily (within Hong Kong SAR only) |
| 9 | Indonesia | English | +62 21 2922 3021 | Available 24 hours daily |
| 10 | Japan | English and Japanese | +81 50 5050 9587 | Available 24 hours daily (within Japan only) Japanese: Monday to Friday, 9am to 6pm (Tokyo local time) |
| 11 | Malaysia | English and Bahasa Malaysia | +60 3 8687 2787 | Available 24 hours daily Bahasa Malaysia: Monday to Friday, 9am to 6pm (Malaysia local time) |
| 12 | Philippines | English | +63 2 8672 7892 | Available 24 hours daily |
| 13 | Saudi Arabia | English | 800-850-1044 | Available 24 hours daily within Saudi Arabia only |
| 14 | South Korea | English | +82 70 7488 5150 | Available 24 hours daily |
| 15 | Taiwan | English and Mandarin | +886 2 55940778 | Available 24 hours daily for calls within Taiwan only |
| 16 | Thailand | English and Thai | +66 2566 0687 | Available 24 hours daily Bangkok: Monday to Friday, 9am to 6pm (Bangkok local time) |
| 17 | Vietnam | English | +84 28 5678 4436 | Available 24 hours daily |
For Group Bookings
Email: sales@flyscoot.com , mice@flyscoot.com
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Comments
Ticket rescheduling
Due to corona, my flight was cancelled and we were supposed to reschedule but now the company has liquefied, and there is no news at all for the tickets of my family from Delhi to Bangkok to and fro. No numbers and emails work now.
Ticket rescheduling
Due to corona, my flight was cancelled and we were supposed to reschedule but now the company has liquefied, and there is no news at all for the tickets of my family from Delhi to Bangkok to and fro. No numbers and emails work now.
Ticket rescheduling
My husband and I were to travel to Cambodia via thailand for a holiday however given the coronavirus situation we want to reschedule of flight.
I have already raised a request yesterday however have not heard back from the airline.
Request you to kindly look into my request and revert.
Ticket date extend
Dear Sir/Mam,
My booking Delhi to Bangkok Dated 19 feb time 1.30 am and Bangkok to Delhi dated 23 feb time 21.35 pm, due to coronavirus we will not travelling, kindly any way my ticket extend on next month.
Manpreet Singh
Check in baggage
I just want to book XW305 and XW 10w for two persons and wanted to know what are the baggage check in chargesin delhi -bangkok XW305 and Bangkok -Narita XW102 flights
Regards
Money deducted but ticket not confirmed
Respected sir
Today at morning 7.0am I booked a both side ticket from Delhi to Bangkok ....but not confirmed...my money is deducted from my account.....kindly solve my problem..,departure date. 26 June
And return date was 30 June.
Ticket was in the name of AJAY KUMAR.
TNX
TRANSIT TIME INFORMATION
dear sir i will travel on 01/11/2019 japan to new delhi and layover 1.40 minute in don muang airport bangkok.my journy diffrent flight ist flight by air asia japan to dmk 14.25 to 19.55 and next flight by nook scoot dmk to new delhi 21.35 to 00.15 i have only handbage no laguage.this time enough for flight change.is nook scoot checkin counter in transit area