Saudi Arabian Airlines Customer Care No.

Organization: 
All India Number(s): 
  • 080-2211 4786 (For Reservation & Ticketing, Bangalore)
  • 044-2434 6157 (For Chennai Main Office)
International Numbers: 
+966 92000 3111 (Contact Support, 8am – 11 pm Saudi local time)
+966 920022222 (Baggage service)

Emails

  • cr [at] saudiairlines [dot] com (For Comments & Suggestions)
  • scrbag [at] saudiairlines [dot] com (For Baggage Claims)
  • ibesupport [at] Saudia [dot] Com (For Refund For Online Tickets)
  • saudiaconnect [at] saudia [dot] com (For Saudia)

Install App

Important Links

Offices In India Contacts

Sr.No. Location Contact No. Cargo Airport Services Fax No. Office Hours Address
Ahmedabad
1 Office No 1 - office 079-26586087, 079-26589057,
079-26586087
    079-26589178 9.30am-5.30pm 7,Neptune Tower, Opp: Nehru
Bridge, Ashram Road, Ahmedabad-380 009
Bangalore
2 Office No 1 - Gsa Blr Office
(Reservation & Ticketing Office)
080-22114786       9:30am-5.30pm M/S. Indo Arab Air Services Pvt
Ltd, #105, Parvathi Plaza, Richmond
Road, Bangalore - 560 025
3 Office No 2 - Gsa Ixe Office
(Reservation & Ticketing Office)
0824-2495195, 0824-2495196       9:30am-5.30pm M/S.Indo Arab Air Services Pvt Ltd,
Ground Floor, Mahendra Arcade Building,
Karangalpady, Mangalore - 575 003
4 Office No 3 - Airport Services 080-47406116, 080-47406117         1T24-01, Kempegowda International
Airport, Terminal-2, Terminal Building,
Devanahalli, Bengaluru -560 300
5 Office No 4 - Cargo Services   080-47406050, 9513560065       Gsa: M/S. Ecs Globe Air Cargo India
Pvt Ltd., Aisats-Air Freight Terminal
Office, #002, Ai-Sats Basement,
International Airport, Devanahalli,
Bangalore - 560 300
Chennai
6 Office No 1 - Main Office
(Saudia Sales/Admin Office)
044-24346157, 044-24349666 0444-3198182     Monday To Friday: 9:30-17:30 No.7 Century Plaza, 560-562 Anna
Salai, Teynampet, Chennai 600018
Cargo Office Address: Gsa: M/S. Ecs
Globe Air Cargo India Pvt Ltd. No.3
3Rd Floor, Gst Road, Meenambakkam,
Chennai 600027
7 Office No 2 - Gsa Maa Office
(Reservation & Tickting Office)
044-24346157, 044-24349666     044-24347966   No.7 Century Plaza, 560-562 Anna
Salai, Teynampet, Chennai 600018
8 Office No 3 - Gsa Trichy (Trz)
Office (Reservation & Tickting Office)
0431-2482774, 0431-2482775         197/3 Ground Floor, Waheed
Complex, Pon Nagar, Trichy 620001
9 Office No 4 - Chennai 044-22566160, 044-22566061 044-43198182       Room No.3 Mezzanine Floor,
New International Terminal Complex
Chennai Airport Chennai 600027
Hyderabad
10 Office No 1 - Hyderabad - Airport Services 040-66605555, 040-66605556,
040-66606667
        Unit No. 17A. Level 'g'. Passenger
Terminal Building . Rajiv Gandhi
International Airport. Shamshabad - 500409.
11 Office No 2 - City Reservation -
Gsa Office
040-23240315, 040-23240364,
040-23296058, 040-23296057,
040-23242941
      9:30-17:30 Krishna Residency. Ground Floor.
Hill Fort Road. Adarsh Nagar.
Hyderabad - 500004
12 Office No 3 - Cargo Office -
Gsa Office
040-24008331, 040-24008369         Office # F5. First Floor. Gmr Air Cargo
Complex. Rajiv Gandhi International
Airport. Shamshabad - 500409
13 Office No 4 - Ifs Office 040-46043275         4Th Floor , Building :S S Central,
Beside Mehndi Function Hall 6-2-30/1
& 2, Lakdikapul Rd, Ac Guards, Lakdikapul.
Hyderabad, Telangana - 500004
Kochi
14 Office No 1 - Sales Office 0484-2352689, 0484-2373536
Reservationcok [at] Saudia [dot] Com
0484-2611287
Cok [dot] Cargosales [at] Saudia [dot] Com
0484-2611289,
0484-2611290
Cokkksv [at] Saudia [dot] Com
  9:30-17:30 (Mon-Fri)
Sv Office & Gsa Office,
And 09:30-13:30 (Sat) Gsa Office
Gsa Arafaath Travels Pvt Ltd, Ground
Floor Vallamattom Estate, M G Road,
Ravipuram, Kochi-682 015
Lucknow
15 Office No 1 - Gsa - Indo
Saudi Services (Travels) P.Ltd
0522-4154545 9936207176 0522-2439270   9:30-17:30 Lgf 116-118, K's Trident, 10 Rana
Pratap Marg, Lucknow 226001
Mangalore
16 Office No 1 - Mangalore 0824-2495195, 0824-2495196   6358859896   9:30am-5.30pm M/S. Indo Arab Air Services Pvt Ltd,
Ground Floor, Mahendra Arcade Building,
Karangalpady, Mangalore - 575 003
Mumbai
17 Office No 1 - Mumbai 022-40420100         41/42 Maker Chambers Vi Nariman Point
Mumbai 400021 Maharashtra India
18 Office No 2 - Indo Saudi Services Pvt. Ltd (Gsa) 022-43538000, 022-43538065,
022-43538069
    022-22872945 9:30-17:30 14, Raheja Centre Ground Floor Free
Press Journal Road Nariman Point Mumbai - 400 021
19 Office No 3 - Cargo Office 022-26828396         2Nd Floor, Office Corridor, New Heavy
Import Building, International Cargo Terminal,
Sahar Gaon, Andheri( East), Mumbai- 400099
20 Office No 4 - Mumbai
(Palton Road)
022-43539000, 022-43539074       9:30am-5:30pm Indo-Saudi Service,15/9 Al-Karim Manzil
Near Gulshan-E-Iran Restaurant, Palton
Road Mumbai -4000001
New Delhi
21 Office No 1 - New Delhi   011-25652476, 011-25654453
Fax: 011-25654452
011-49638906,
011-49638907
Fax : 011-49638906
011-23326657   First Floor , Hansalaya Building , 15,
Barakhamba Road , New Delhi -11001
Srinagar
22 Office No 1 - Srinagar 0194-2500032       10:00-17:30 Nawai Subh Building Zero Bridge,
Srinagar-190001, Kashmir

Care Center Contacts

Unified Number: +966 920022222
Whatsapp: 920022222

Sr.No. Country or Territory Telephone Number
1 Saudi Arabia 920022222 within KSA
+966 14847 9797 Outside KSA (Alfursan Queries)
+966 12686 1010 Outside KSA (Reward Tickets)
2 Jordan 065777766
3 UK +44 (0) 1217900430, +44 (0) 1613940567
4 France 0820200505
5 Switzerland 0848006600
6 Germany 01803698888
7 Spain 910602163
8 USA 1-800-472-8342
9 Canada 1-855-588-0999
10 Turkey 90-8504551601

Sales Call Centers

Sr.No. Country or Territory Telephone No.
1 Saudi Arabia 920022222
2 Kuwait 22200072
3 United Arab Emirates 042485777
4 Qatar 00800101093
5 Bahrain 65005665
6 Oman 80074248
7 Jordan 065777766
8 Egypt 19898
9 UK +44 (0) 1217900430, +44 (0) 1613940567, +44 (0) 2079931238
10 France 33187651866 / 33187651055
11 Switzerland 0848006600
12 Germany 01803698888
13 Spain 34910602163
14 Italy +3906895848
15 USA 1-800-472-8342
16 Canada 1-855-588-0999
17 Turkey 90-8504551601

Student Travel Care Team

WhatsApp No.: 920022222
Email: Studentscare [at] Saudia [dot] Com

Sr.No. Country Contact No.
1 Saudi Arabia 920020828
2 United States of America +15713634153
3 Spain +34919464074
4 Australia +61261452929
5 Sweden +46812111643
6 China +862180360443
7 Philippines +63286263213
8 Germany +491803698888
9 Hungary +36212111455
10 Austria 43720881527+
11 Japan +815050507940
12 Italy +96265504833
13 Ireland +353766803941
14 Britain +442084356619
15 Belgium +3228085353
16 Singapore +6531586032
17 France +33176440491
18 Canada +14378860301
19 South Korea +827074734476
20 Malaysia +601548770721
21 New Zealand +6449749445

Social Sites

Comments

Lost/Delayed Baggage

Our family of 5 travelled on SV871 from Manila to Jeddah on May 28, then on SV21 from Jeddah to New York on May 29. But when we arrived in JFK we did not receive our 10 baggages. We reported it at the airport and filled up a form. We were told that the baggages will be delivered to our home but after 3 days, we still have not received the baggages. It's our first time to come to the US and all of our clothings are in the baggages. Pls locate and deliver the baggages as soon as possible.

Layover or transit inquiry

Hi,

Id like to ask if Saudi visa is required for 2 hours transit or layover time in Jeddah Airport?
For philippine passport holder and has tourist visa going to dubai.

Flight is from manila to jeddah to dubai.

List of laboratoritoes in india for RT-PCR test to travel KSA

dear sir,

i have a question from which laboratories we can make RT-PCR test or reports to travel saudi arabia..please send me the list.

thanks
irfan

Flight missed

I reached the airport before 1 hour.. But the airport staff din't allowed me to do the boarding formality... The counter was open... But they were telling counter got closed we can't allow.. They said contact the airline office please suggest me what to do now.. Will i get the same ticket reconfirmed? Please reply me asap

Not excepting for fly. Ticket cancelled

29 sep 2019. I was supposed to fly for frankfurt with Saudia Airlines. I had confirmed ticket and valid Business visa for schengen states Europian union. I had confirmed return air ticket from Istanbul.
I reached airport at 4 pm before 3 hour of departure of flight. But ground staff of saudia Airlines had not allowed me to get in flight. They told me that they need return ticket from Frankfurt Airport. They cancel.my ticket and don't re open ticket. When I go to GSA office at Delhi saudi airlines they told me your whole ticket has been cancelled and its non refundable. When I put pressure and stay at office morning till evening . He tell me I can confirm.your reurn ticket and departure ticket has been cancelled without refund. I want to tell you one more thing the ground staff is not from saudian airlines and the staff is from out ward on contract basis and not supportive.
I need my money back . I have my ticket no
I have complaint manybtime
You.didnot.respond.
Now.i am.thinking to go.to consumer court and want to complain in IATA.
So don't compel.me to take.leagal.action and do.needfull and give.my money back or give me a fresh return air ticket European sector.

MISSING /LOST BAGGAGE

Dear Madam/Sir,
I came from Cairo to Delhi via Riyadh on 16th July 2019 by Saudia Airlines by SV 414 & SV 764 respectively which arrived 16-July-19 at Delhi(DEL)airport.
Our one baggage has been completely miss-placed or off loaded in Riyadh. We complaint in Saudi office at the same time but still up to now we have no information from Saudi airlines where is our luggage We never experienced this kind of irresponsibility from any other airline in our entire life.Completely disappointed with complaints handling department also as I didn’t get any kind of response after given written complaint as well.
Waiting for the update as soon as possible.

hey, just wanted to know if

hey, just wanted to know if you found your luggage or not because the same thing happened with me.

Missing baggage

Sir,
I travelled on SV 744 from Jeddah to Hyderabad on 27.6.2019, I didn't receive my baggage on this flight, I have submitted the claim form on hyderabad Airport Counter specified for the purpose, and a contact number is given which is either switched off or busy. Nobody there to answer. 3 days are already passed, HOW to go and track the baggage? Needs your assistance.
My contact in Hyderabad 934xxxx656
Thanks

Missing Baggage

Sir,
I travelled on SV 772 from Jeddah to Mumbai on 1.6.2019, I didn't receive my baggage on this flight, I have submitted the claim form on Mumbai Airport Counter specified for the purpose, and a contact number is given which is either switched off or busy. Nobody there to answer. 5 days are already passed, HOW to go and track the baggage? Needs your assistance.
My contact in Mumbai, 913xxxx140.
Thanks

Lose Baggage

I traveled Saudi Airline RUH to LKO date of 06 MAy 2019 And on Arrival Airport lose my baggage. I report mishandling form and baggage claim form. But no response.
If your problem is resolve .please tell me how to process to resolve your problem.
Thank you

lost luggage Jeddah to bombay

My package/ carton has been missing (weight : around 13 kgs)
Details as below :
Name of passenger : Savjibhai Sonani
Flight : SV 772
Destination : Jeddah to Mumbai
Landing date : 1st June 2019...19:30

Buggage claim number:065 SV 765272

No last name Difficulty while booking online

Dear Sir/ Madam
How to book online if there is no middle name and last name through Saudi airlines website. I have a difficulty while booking for passenger does not have middle name and last name in passport.
Thanks and regards

Transit visa required ?

I have a booking in Saudia on 27-5-19, from Mumbai to Milan with a 2 hrs layover in Jeddah
And while returning from FCO to BOM with a layover of around 6 hrs at Riyadh.
PNR - QQOZ2B

Do I need any Transit visa?

carrying two laptops

Hi team,

I am travelling to Canada on 6th May. my First flight is from Kochi (India) to Riyadh (Saudia Airlines) and then from Riyad to London (British airways) and then from London to Toronto (Air Canada)
i wanted to check if i can carry 2 laptops(1 official and 1 personal) during my trip? i checked with British Airways and they do not have any issues with carrying 2 laptops. is it allowed in Saudia Airlines? and if Yes, then carrying both the laptops in Cabin luggage is allowed if the total weight does not exceed 7 KGs.

Regards,
Vivek

Lost two mobiles

My Name is Mohammed Khalid Shareef.
I was in a business class seat
I have lost two mobile (Samsung note 9 and Samsung J2) on Saudi airline flight from Jedda to Bangalore on 21/4/2019.
flight no WW7BQA

Misplaced/forgot external hard disk (Seagate) in Saudia Airlines

Hi
I traveled from Jeddah → Bangalore via Saudia Airlines 'SV 866' on April 7, 2019 and arrived Bangalore airport around @ 8:15 pm.

I forgot my "External Data Storage Disk - "Seagate" brand" in flight.

I will be very grateful to Saudia Airlines and/or any co-passengers who might have come across it. Thanks.

Thanks,
Kafeel

Misplaced / forgot external hard disk (Seagate) in SQ

Hi
I traveled from Jeddah → Bangalore via Saudia Airlines 'SQ 503' on April 7, 2019 and arrived Bangalore airport around @ 8:15 pm.

I forgot my "External Data Storage Disk - "Seagate" brand" in flight.

I will be very grateful to Saudia Airlines and/or passengers who might have come across it. Please help me locate my external hard disk.

Thanks,
Kafeel

TICKET CONFIRMATION

I WANT CONFIRM MY TICKET

Ticket date extend

Sir
I need ticket date change from 24 nov to 04 nov 2018.
How to change this ticket date

Baggage not came from Jeddah

Assalamualaikum
I came from Jeddah with my family on 29 October 2018
Ididnt received my 6 bags out of 9
Just complain to the saudi supervisor he took my all tags n gave me a complaint receipt and he said your luggage will come tomorrow now it is 4 days Ididnt get any information
I don't have my clothes to wear n my kid's also

ticket kanfarmeshion

dear sir/medam iam online boking ticket but my ticket kanfar meshion plise check me my ticket refirence no.AT180462561
flight no632
896
637
897

Luggage not received at Lucknow airport

It's very painful that after 2 hours delayed flight on 18 Aug 2018 ( sv-890)we came to Lucknow but not received any of my baggage. Saudia staff note our name mobile numbers at the airport & said when luggage will come we will inform you. The landline number given by them is ringing but no one replying. Anyone responsible for baggage please respond what to do next. Thanks

Shakil

Luggage not received at Lucknow airport

It's very painful that after 2 hours delayed flight we came to Lucknow but not received any of my baggage. Saudia staff note our name mobile numbers at the airport & said when luggage will come we will inform you. The landline number given by them is ringing but no one replying. Anyone responsible for baggage please respond what to do next. Thanks

Shakil

Lost baggage med to Delhi via jeddah

Dear sir
I was travel on the date 17/8/18 from madina to Delhi via jeddah SV758 my
PNR SXDXJ8 when I reach Delhi my laggue not received and I complaint in Saudi office at the same time but still up to now I have no information from Saudi airlines where is my laggue kindly update me what is my baggage status for further inquiry thanks

TICKET BOOKING FROM CHENNAI TO VIZAG

Sir,

In my home my credit card forget how to book my air ticket from chennai to Visakhapatnam on (28th August 2018)...

Misplaced baggage

I travelled to Trivandrum (TRV) from Riyadh terminal 2 airport, on flight SV756 which arrived 15-July-18 at Trivandrum (TRV)airport. All six baggages has been completely miss-placed or off loaded in Riyadh. After 5 days still there is no update about baggage in airline site when I tried to trace. I forced to purchase basis clothes and other items due to this issue as I didn’t get even single baggage and I believe that I entitled to urgent compensation from the airline. Or else I need to go for some other legal procedures to get it because of the tragic inconvenience I am facing since 4,5 days .Never experienced this kind of irresponsibility from any other airline in my entire life.Completely disappointed with complaints handling department also as I didn’t get any kind of response after given written complaint aswell.
Waiting for the update as soon as possible.

No last name Difficulty while booking online

Dear Sir/ Madam
How to book online if there is no middle name and last name through Saudi airlines website. I have a difficulty while booking for my wife and children who does not have middle name and last name in passport.
Thanks and regards

Flight reschedule

I booked my ticket back to Riyadh from Kochi on 28 July and l got flight sv 775 and from there to tabuk alotted flight sv 1527.after few days l got message that flight date changed to 29 july and it is sv 893.How l will get the ticket.is the message is enough for travelling.Is the connection flight is same from Riyadh to tabuk. Kindly reply for this message

missing / lost of baggages

I travelled from jeddah to Bangalore on 28-6-2018 flight SV 896 my luggage is missing its being 6 days now. I have not received any proper responses untill now can some look into this matter.

regards,
syeda

Baggage not received

21 passengers did not receive baggage
Saudi arab airlines jeddah to lucknow dt 28 june
When will v receive the baggage

Flight ticket reservation is confirmed but ticket not issued

Dear sir ,

I have changed the ticket from June 30 to July 29 ,2018 paid through credit card and its deducted from my account as well.Finally it show the message reservation confirmed and have done problem issuing ticket.

My booking reference number is O5PZF5.

Please take an immediate action to avoid any delay issuing ticket

Awaiting your attention to solve my issues.

Regards

Jaffar Ali

Lost Baggage

As Salam Alaikum,
My parents were travelling back to Bangalore from Jeddah, after their Ramazan Umrah, on Saudi Airlines (flight details and passenger details as below)
Flight Number: SV 866
From: Jeddah
To: Bangalore
Depature date/time: 17 June, 11:30 AM
Passenger One: Mubeen Munaver
Passenger Two: Fathima Bi

When they reached the airport, the airport authorities separated the passengers from the luggage and informed them that the luggage would be checked in and taken care off. They let only one of the group member go to the check in counter and do the check ins. There were no bag tags that were provided either.

However, we have not received the luggage even after 62 Hours and we have no where abouts of the same.

The luggage details are as follows:
2 Navy Blue - American Tourister Stolley
1 Blue - Kit
1 Red - Kit (Bushra Travels)

Can someone look into this and update us at the earliest.

Regards,
Aliya

Baggage Excahnged at Jeddah Hajj Terminal

Assalam Alaikum,

My father was coming from Delhi to Jeddha by Saudi Airlines SV759.
He mistakenly taken Mr Khan luggage from Hajj Terminal.

Details as below :
Name of passenger : Md Abu Bakr Arif
Flight : SV 759
Seat No: 32A
Destination : Delhi to Jeddah
Landing date : 06-JUN-2018 at 11:05pm
Booking Reference: VY7O6Q

Regards,
Kashif

LOST BAGGAGE CONCERN

My package/ carton has been missing (weight : around 23 kgs)
Details as below :
Name of passenger : Dr. Abdul Jamil AG. Mujawar
Flight : SV 748
Destination : Medina to Mumbai
Landing date : 22nd March ,09:00 am
Ticket number:
ID : M3595420

Request to pls look into this on high priority as its been more than 48 hours and i have NO update from your team

Transit

Dear sir,
I want To know during the transit of 9 hours,can i stay in a hotel of the airport(Mena hotel)?

Schedule change

This is regarding PNR W3X4IL , passenger is travelling from Medina to Dhaka via Jeddah. There has been a schedule change on the flights. The new flight connections say that the minimum transit time is not enough. Please can you let me know how to take care of the connections and which flight to book for the passenger.

Hajj reduced fare price

Hi Sir/Mam,

I read new on news paper that Hajj flight fare are reduced for Indian Pilgrims, So I just wanted to know that for Saudi airlines prices are reduced or not, please revert.

Thanks

Tariq Hasan

Flight information

Dear Sir
Kindly I ask you regarding direct flight Saudi airline 12th august -2018 from Trivandrum to Riyadh if you have flight give the dateless.

Missing luggage

I didn't receive yet my luggage which was lost on June 3 flight from saudi to Dubai connecting flight saudia.but still I didn't receive any response from airlines.its very pity to accept this error.