SBI General Insurance Customer Care No. 1800 102 1111

IVRS Menu 1800 102 1111

Select prefer language

• Press 1: For Hindi
• Press 2: For English

After selecting any language

• Press 1: If you are existing customer of SBI General Insurance
• Press 2: If you want to buy insurance policy
• Press 3: If you are channel partner with SBI General Insurance
• Press #: To repeat the option

After pressing any above number call will be transfer to the SBI General Insurance Customer Care Executive

Level 1:

In case of any grievance or query you may contact SBI General Insurance Team by

• Email: head [dot] customercare [at] sbigeneral [dot] in
• For Senior Citizens:
  • Email: seniorcitizengrievances [at] sbigeneral [dot] in
  • Toll Free - 1800221111 & 18001021111 (Mon-Sat 8am to 8pm)

Level 2:

In case, you are not satisfied with the decision/resolution or have not received any response within 14 days, then you may Contact Grievance Redressal Officer at:

• Email: gro [at] sbigeneral [dot] in.
• Contact : 022-45138021.

Note*: you can contact to Grievance Redressal Officer near you as mentioned below after level 3

Level 3:

If your grievance remains unresolved from the date of filling your first complaint or is partially resolved, you may approach the Insurance Ombudsman