SBI Life Insurance Customer Care No. 1800 267 9090

Updated on Saturday, 7 September 2024 - 12:30pm
Organization: 
Toll free Number(s): 
  • 1800 267 9090 (For Customer service support, Mon-Sat, 9am to 9pm)
All India Number(s): 
  • 022-6191 0000 (For Customer Support)
  • 90290 06575 (For WhatsApp Support)
Website: 
Official Website

IVRS Menu No. 1800 267 9090

Select your preferred language (English/Hindi/Marathi/Telugu)

  • Press 1 : For availing self service options.
    • Press 1 : To get link for renewal premium payment along with other modes in detail
    • Press 2 : To get quality status information
    • Press 3 : To get fund value information
    • Press 4 : To get link for downloading premium paid certificate.
    • Press 5 : To get link for downloading e-policy documents.
    • Press 6 : To get branch locator link.
    • Press 7 : To get link for e-mandate registration for renewal premium auto debit.
    • Press 8 : To get link for downloading previous certificate.
    • Press 9 : To get link to revive policy online.
    • Press * : To get a link to update email ID.
    • Press 10 : To get link for smart care App login.
    • Press 11 : To get link to change Address Online.
    • Press 12 : To get link to upload ECOC documents.
    • Press # : To repeat the menu option.
  • Press 2 : To continue
    • Press 1 : If you are an existing customer.
    • Press 2 : For information of products and national pension system.
    • Press 3 : If you are an insurance advisor or pif
    • Press 4 : To locate the nearest SBI life branch.
    • Press 5 : To avail self service facilities link on SMS.
    • Press 6 : If you are a sahara life policy holder .
    • Press 9 : If you want to contact with customer care executive.
    • Press # : To repeat the menu option.

Emails

  • info [at] sbilife [dot] co [dot] in (For Contact Support)
  • claims [at] sbilife [dot] co [dot] in (For Insurance Claim)
  • maturity [at] sbilife [dot] co [dot] in (For Living Benefit claims, Maturity/Survival Benefit/Annuity)

Install App

Important Links

Missed Call Services

Sr No. Service Contact
No.
1 To Know Your Fund Value. 022-62458501,
022-27599901
2 To Get Premium Paid Certificate 022-62458504,
022-27599904
3 To Get In Touch With Our
Representative For Offline
Product Purchase		 022-62458508
4 To Get Update On Policy
Not Received		 022-62458502
5 to get update on Renewal
Premium Payment		 022-62458511
6 To Receive The Premium
Paid Certificate		 Registered Mobile
No.
7 To Register Whatsapp
Services		 9029006575

Quick SMS Services

  •  Every SMS is to be sent to 56161 or 9250001848
  •  SMS: "CELEBRATE" to 56161
Sr No. Purpose Services Keyword
1 Policy Status Check the status of your policy POLSTATUS<<space>> (Policy Number)
2 Policy Dispatch Details Get Policy Dispatch details for a
new policy purchased in the last
six months		 NEWPOL <<space>> (Policy Number)
3 Premium-related Information Find the next premium amount
due and premium due date		 RENDET <<space>> (Policy Number)
4 Fund Value or Policy Value Get the latest value of your
policy		 FV<<space>>(Policy Number)
5 Fund Switch Transaction Details Get details of your last fund
switch request		 SWTR <<space>> (Policy Number)
6 Email ID Register or update your Email
ID by sending the following
SMS from your registered
mobile number:		 MYEMAIL<<space>> (Policy
Number)<<space>><<New Email id>>
7 PAN Number Update your PAN number in
your policy by sending the
following SMS from your
registered mobile number:		 PAN<<space>> (Policy Number)
<<space>><<PAN number>>

Grievance Redressal

Level 1

Escalate to Regional Director :

  • Customer can send a post to nearest customer service desk.
  • Customer can also contact nearest SBI Life Branch GRO Details.

Level 2

Escalate to Corporate Office :

Sr No. Level Designation Name Contact No. Email Address
1 Level 1 SVP And Chief of Client Relationship. Mr. Sanjay Kumar 022-66456785 hcr [at] sbilife [dot] co [dot] in SBI Life Insurance Company Limited Central Processing Centre 7th Level (D Wing) And 8th Level, Seawoods Grand Central, Tower 2, Plot No R-1, Sector - 40, Seawoods, Nerul Node, Navi Mumbai - 400706
2 Level 2 Chief of Customer Service And Experience Grievance Redressal Officer Mr. Deepak Unnikrishanan Nair 022-66456200 ccseoffice [at] sbilife [dot] co [dot] in SBI Life Insurance Company Limited  Central Processing Centre  7th Level (D Wing) And 8th Level, Seawoods Grand Central,  Tower 2, Plot No R-1, Sector - 40,  Seawoods, Nerul Node,  Navi Mumbai - 400706 

Level 3 :

  • If you're not satisfied with level 1 or 2 redressal, you can escalate the issue to the Insurance Ombudsman.
  • The complaint can also approach with their grievances through National Consumer Helpline (NCH),
    • Toll Free No. 1800114000,
      SMS No. 8130009809 (24 Hrs.)

Level 4 :

  • If you want to claim your Insurance then you can contact at
    Address : SBI Life Insurance Co. Ltd,
    8th level Seawoods Grand Central, Tower 2,
    Sector 40, plot No.R-1, Seawoods, Nerul,
    Navi Mumbai- 400706.
  • If your Complaint is still not resolved then you can also lodge your complaint online through Insurance Regulatory and Development Authority (IRDA).

Nodal Officers Contacts

Sr No. District Name Contact No. Email
Nodal officers
1 Chennai Kannan P 044-24888069 kannan [dot] p [at] sbilife [dot] co [dot] in
2 Thiruvallur Arun Prasath 044-43482100 arun [dot] prasath [at] sbilife [dot] co [dot] in
3 Kancheepuram Jason J 044-22350195 jason [dot] j [at] sbilife [dot] co [dot] in
4 Chengalpattu Jason J 044-22350195 jason [dot] j [at] sbilife [dot] co [dot] in
5 Tirupati Anitha D 0877-2223033 dugganaboyina [dot] anitha [at] sbilife [dot] co [dot] in
6 Nellore Selvaraja Kumar Murkonda 0861-2309010 m [dot] rajakumar [at] sbilife [dot] co [dot] in
7 Guntur Dudekula Guraiah 0863-2233900 d [dot] guraiah [at] sbilife [dot] co [dot] in
8 Chennai Mohamed Mydeen 044-2488 8072 mohamed [dot] m [at] sbilife [dot] co [dot] in
9 Guntur Govinda Muddana 0866-2463160 govinda [dot] muddana [at] sbilife [dot] co [dot] in

Forms Center

Registered/Corporate Address

SBI Life Insurance Co. Ltd, Natraj, M.V. Road And Western
Express Highway Junction, Andheri (East),
Mumbai - 400 069

Social Sites

Comments

I want to policy

Submitted by Kailash Chouhan (not verified) on Sun, 10/05/2020 - 8:34pm.

I want to policy kindly confirm me for best policy.thanks

Update email from outside India

Submitted by Anonymous (not verified) on Wed, 24/10/2018 - 9:30pm.

What is the contact number to call sbi life insurance from Outside India. I am in Canada and would like to call SBI Life insurance for on of my policy.

Cash back policey.

Submitted by Niraj kumar (not verified) on Fri, 31/08/2018 - 12:52pm.

Till time not get single benefit to cash back policy scheme short out my issue

Regarding cancellation of SBI Life - Shubh Nivas Endowment plan

Submitted by Srikanth (not verified) on Sat, 14/07/2018 - 10:23pm.

Sir/Madam

I have taken SBI life insurance plan for a period of 5 years in 2012. I have paid yearly premium for first 1 1/2 year and did not pay later.
Now, I want to cancel and withdraw the amount
is it possible
what are the steps to be followed?

Please help me to solve this ASAP

My full name: SRIKANTH PANTLA

Thanks,
Srikanth

sbi life insurance

Submitted by Emmanuel james (not verified) on Sat, 26/05/2018 - 11:13pm.

Sir
I have taken SBI life insurance for a period of 5 years in 2014. I have paid yearly premium for first 2 years and did not pay later
now I want to cancel and withdraw the amount
is it possible
what are the steps to be followed
Emmanuel james