Standard Chartered Bank Credit Card Customer Care No.

Updated on Thursday, 6 November 2025 - 11:59am

Company Name:

Standard Chartered Bank

Toll free Number(s):

1800 258 6465 (For Unauthorised/Suspicious Transaction, 24*7)
1800 102 4734 (Alternate No. For Unauthorised/Suspicious Transaction)

Website:

Official Website

For Credit Card

Android App:

SC Mobile India

iOS App:

SC Mobile India

IVRS Menu: 1800 258 6465/ 1800 102 4734

Note : Only calls related to unauthorised/suspicious transaction will be answered here.
- Press 1 : For Credit card.
- Press 2 : For Debit card.
Press * : For any other information.
- Press 1 : If you hold existing relationship with STB.
- Press 2 : For application related query.

Email

card [dot] services [at] sc [dot] com (For Card Queries)
customer [dot] care [at] sc [dot] com (For Customer Care)

Important Links

Helpline Numbers

Dial the STD code of the city to call on the numbers given below
Example: If in Mumbai, write 022 + number.

Sr No.	Location	Contact No.
Personal Banking (8am-8pm)
Emergency services such as lost card reports, unauthorized transactions, and stop payments are available 24/7. Login to Official website for self-help options.
1	Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune	66014444, 39404444
2	Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara.	6601444
3	Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat.	3940444, 6601444
4	Gurgaon, Noida, Mathura, Dehradun, Saharanpur	011-66014444, 011-39404444
5	Jalgaon	022-66014444, 022-39404444
6	Guwahati, Cuttack, Siliguri	033-66014444, 033-39404444
7	Mysore	080-66014444, 080-39404444
8	Thiruvananthpuram, Vishakhapatnam	044-66014444, 044-39404444
9	Proddatur	040-66014444, 040-39404444
Premium Banking (24*7)
10	Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune	66011500, 39401500
11	Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara.	6601150
12	Bhopal, Chandigarh, Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat.	3940150, 6601150
13	Gurgaon, Noida, Mathura, Dehradun, Saharanpur	011-66011500, 011-39401500
14	Jalgaon, Thane	022-66011500, 022-39401500
15	Guwahati, Cuttack, Siliguri	033-66011500, 033-39401500
16	Mysore	080-66011500, 080-39401500
17	Thiruvananthpuram, Vishakhapatnam	044-66011500, 044-39401500
18	Proddatur	040-66011500, 040-39401500
Priority Banking (24*7)
19	Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, Delhi, Pune	66012424, 39402424
20	Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara.	6601242
21	Bhopal, Chandigarh, Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat.	3940242, 6601242
22	Gurgaon, Noida, Mathura, Dehradun, Saharanpur	011-66012424, 011-39402424
23	Jalgaon, Thane	022-66012424, 022-39402424
24	Guwahati, Howrah, Siliguri	033-66012424, 033-39402424
25	Proddatur	040-66012424, 040-39402424
Business Banking
26	Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune	66011616, 39401616
27	Allahabad, Amritsar, Bhubaneshwar, Ernakulam, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara	66011616
28	Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat	39401616, 66011616
29	Gurgaon, Noida, Dehradun, Saharanpur	011-66011616, 011-39401616
30	Jalgaon	022-66011616, 022-39401616
31	Guwahati, Siliguri	033-66011616, 033-39401616
32	Mysore	080-66011616, 080-39401616
33	Thiruvananthpuram, Vishakhapatnam	044-66011616, 044-39401616
34	Proddatur	040-66011616, 040-39401616
35	Toll Free Number	180030001616

Grievance Redressal

Level 1

For any query/complaint, you can contact at the details mentioned below:
Email: customer [dot] care [at] sc [dot] com
Address: Standard Chartered Bank Customer Care Unit
19, Rajaji Salai Chennai 600 001
Or you can fill this Complaint Form .
You can also visit to your nearest Branch Location .

Level 2

If your query is not resolved, then you can also mail at head [dot] service [at] sc [dot] com .
Your query will be resolved within 5 working days.

Level 3

If you are still not satisfied, then you may also approach to the Prinicipal Nodal/Nodal Officer at the details mentioned below:
Designation: Principal Nodal Officer
Contact No.: 080-42896718, 080-28089025, 080-66696718
Email: principal [dot] nodalofficer [at] sc [dot] com , nodal [dot] officer [at] sc [dot] com
Your query will be resolved within 5 working days.

Level 4

If your query is not resolved by the resolution given at the above levels, then you can also contact at the details given below:
Email: crpc [at] rbi [dot] org [dot] in
Address: Centralised Receipt and Processing Centre,
Reserve Bank of India, 4^th Floor, Sector 17,
Chandigarh - 160017
If your query is still not reoslved within one month, then you can also lodge your complaint online through Address And Area of Operation of RBI Ombudsman or through Complaint Management System (CMS) Portal .

Form Center

Head Office

Standard Chartered Bank,
Crescenzo C-38/39 'G' Block
Bandra Kurla Complex Bandra East Mumbai 400 051 India
Contact No.: 022-61157000
Email: customercare [dot] business [at] sc [dot] com (Business Banking)

Parent Article:

Standard Chartered Bank Customer Care No. 1800 258 6465