State Consumer Helpline Toll Free Nos

Recently I ordered puma shoes from Amazon on 10th of August and i got a msg that it will be delivered on 13th August so I wasn't home when the order was delivered so I prepaid my order but my order was not delivered to me but I got a msg from Amazon that it has been handed over to your security guard but when I checked it was not there with him so I raised the complain on Amazon's customer service and spoke to them on call when they told me to wait for couple of days as they tried to contact delivery partner. I called them again after 3 days on the 16th because I had gotten no response from their side . This is when they told me to wait for another 5 days as they "investigate" the matter, So I did . After that till today (22nd august)I got no revert back so again it was I who called them to ask what was the update , when they very conveniently told me that they can do nothing on the matter and I have to bear all damages , then they cut the call not letting me ask or speak anything . My total loss was 1799 rupees . I seek either a refund or a free of cost replacement .

Res sir iam given a order for two shirts on date 25.09.2020 and RS 708 also paid but item not received till date while tracking order date increase day by day kindly provide solution my order no.is20231635

I am a Saving account holder in central bank of India on 25/02/2020 4 unknown transection from my account 2891 were not done by me and I had not received any message or notification on my phone when I checked my account summary than I saw these transection.
Kindly do the needful as soon as possible.