Sunflame Customer Care No. 9810 99 77 00

I bought a sunflame Chimney by last September through Amazon. I got defective product.my return window is closed.i called several times and no one respond properly.i called nearby service provider.He didn't respond properly. All the way he said sunflame manager is not responding.i am from Chengalpattu district Tamilnadu state.My service provider in kancheepuram. You guys really maintain a customer service or not.I need a immediate response from your side otherwise I will go for a consumer court for further actions.

Do not buy Sunflame product or keep all the history of product you buy from them. If you do not have product minute details like product code they will not help you.

I purchased the product Lara sixty Chimney from SK enterprises, Mohali in the month of March this year.

It was working fine for two months (April and May) but suddenly, it stopped working in June so I contacted ''SK Enterprise'' and they shared the number of your customer care where I registered my complaint with code CHA227020012 in July.

They informed me that the technician will visit my home to check the product but no one came after the complaint so I called again & again and got the number of incharge (Mahesh Attari) who is managing a service center of Chandigarh.

He sent a technician after four to five days but he was not able to find the issue and asked me to reach out Mahesh.

I have been continuously trying to reach Mahesh for the last three weeks but he always says the same thing: that i do not have solution as of now so please give me some time.

Even i am calling in Service Center on daily basis but they are also saying same thing: that we are escalating this issue and you will get solution/ call within one day but no update as of now.

I sent multiple emails on customercare [at] sunflame [dot] com but no response from anyone.

I have not gotten any solution for my product from the last twenty seven days.

I just want to confirm, Have i made any mistake in bringing a product from Sunflame?

How soon will I get a solution or get my chimney in working condition?

If you do not have a solution for issue then change my chimney. I want a replacement not a repair because your team is not able to provide such services which a consumer can expect from a well known company.

Thanks
Manish

I have your cooking range. Shockingly the frame on which the pots sit has slowly melted So I called the Hyderabad regional manager for sales and service Mr. M and sent my request for service and parts change on 18th Feb on WhatsApp. Nothing was done and his excuse was an "unavoidable reason". I called again with the same request on 26th Feb and he handed the service to a local service provider and sent me a message that the work was done. Then nothing happened. Finally, the local service provider at Hyderabad called on 26th and told me that he will place an order for the parts since they do not have the same in Hyderabad. He even asked me for an advance and I paid Rs.1000/-. I sent a message again on 28th Feb. I was promised service in 5-7 days. I called again on March 2nd Mr. M promised me service by Sunday or Monday 14th March (today). I texted tonight and was told that the parts will come in another week. So the parts have been traveling from Faridabad to Hyderabad for the last 14 days and will arrive in 21 days.
Is this how you take care of your customers. I will have to share my experience with others so that they will know that Sunflame is no longer a reliable company.

I bought the water heater around 2 months ago.Very bad service provided by the company. They didn't come for the setup of water heater. It works less than 1 month and it gets damaged. I have put many complaints regarding this. But no response from them.

Called sunflame service center in Hyderabad for chimney repair. The technician came and took the chimney and said motherboard is not working and need a new one and also deep cleaning total he took 4600. And next day again chimney stopped working. And from then the service center guys dont pick calls and tell to wait a month till the guy who repaired comes back and they harass u by not picking calls and keep on leaving the same msg we will get back to u. But they never do. Overall lost my money and trust on these guys. Never ever try sunflame services or their products worst experience ever.

This is just generic brand, not at all lead brand. Their CC service may not connect & if connected referred to geetha gas tech., He did not lifting the phone. He is a big cheater in Hyderabad. Don't buy "Sunflame" brand. It's

Bad service costume Care

Mob:- *******509

Its been only six months I have purchased the auto ignition sunflame 4 burners cooktop but in six months time its been 5th time I need to register a complain for auto ignition problem is this kind of products are now producing by SUNFLAME I need the proper rectification of this problem I have purchased the product for my relief not for a headache......

Requried Gas Sunflame Button.
I need Addess at Nashik area Sunflame Gas Button.

Reply,
Waiting For Response
Thanking You,
Contact me ******22539

We Purchases Sunflame Grace 10 Geyser in June 2018. But it is not working Properly.
Now water not Heated.

Please Repair.

- Sai Srinivas
Vijayawada
Andhra Pradesh

Pleases send service person we have taken sunflame roti maker 900W it was not at all working from the begining