Suryoday Small Finance Bank Toll Free No. 1800 266 7711

Updated on Wednesday, 15 March 2023 - 5:45pm
Organization: 
Toll free Number(s): 
  • 1800 266 7711 (Customer Support, 24*7)
All India Number(s): 
  • 97410 00040 (SMS Banking No.)
  • 022-6229 8799 (For New Account Query)
Website: 
Official Website

Emails

  • smile [at] suryodaybank [dot] com (Customer Support)
  • info [at] suryodaybank [dot] com (General Query)
  • nri [at] suryodaybank [dot] com (For NRI Banking Inquiry)

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Important Links

SMS Banking

SMS Banking Number is : 97410 00040
Example: Type “BAL” and send it to 97410 00040

SMS Banking Service SMS Message with Keyword Remarks
Registration for SMS Banking REG For activation of SMS Banking
on your registered mobile number.
Balance Enquiry for
Primary Account		 BAL To check available balance in
your Primary Account.
Hotlisting your Debit Card HOT<SPACE><ACCOUNT NO.
><SPACE><LAST FOUR DIGITS OF DEBIT CARD>		 Hotlist your Debit Card when it is
lost or stolen to prevent any
misuse or fraud.
Mini Statement MINI To get the mini statement for
Primary Account with last 3
transactions.
Generate Green Pin
for Debit Card		 EPIN<SPACE><ACCOUNT NO.
><SPACE><LAST FOUR DIGITS OF DEBIT CARD>		 To generate a Green Pin for your
Debit Card and activate it on ATM.
Request for a Cheque Book CHQBOOK Request new Cheque Book for
your Primary Account.
Enquire Cheque Status CHQSTATUS<SPACE><CHEQUE NO.> Get the status of your cheque issued.
Stop Cheque Request CHQSTOP<SPACE><CHEQUE NO.> Stop your cheque from being encashed.
Set Primary Account for SMS Banking SETPRIME<SPACE><ACCOUNT NO.> Set Primary Account for SMS Banking
in case you have multiple Savings Accounts.
De-register from SMS Banking DEREG De-register your mobile number
for SMS Banking.

Grievance Redressal

Level 1

Call at Smile Centre

Suryoday Smile Officer is available to address your account and servicing needs:

  • Call on 1800 266 7711 (24*7 Toll free number)
  • Email:  smile [at] suryodaybank [dot] com

Fraud Reporting

If you want to report regrading the fraudulent transactions, call on toll free no and
email at smile [at] suryodaybank [dot] com

  • You can also call National Cyber-Crime Helpline number: 1930
  • Customer support is available 24*7 for Delhi, Rajasthan, Uttarakhand, Chhattisgarh,
    Uttar Pradesh, Assam, Tamil Nadu and Andhra Pradesh and for Rest of the States/UTs
    - (10:00 am To 6:00 pm)

If you are still not satisfied with the resolution you receive, contact-

Level 2

Nodal Officer

  • Nodal Officer
    Ms. Rekha Britto- Deputy Vice President
    Email ID : nodalofficer [at] suryodaybank [dot] com
    Landline Number: 022-40941556
    Timings:From 9:30am to 6:00pm (2nd and 4th Saturday Holiday) at
    Registered and Corporate Office Addresses.

If you are still not satisfied with the resolution you receive, contact-

Level 3

Principal Nodal Officer

  • Principal Nodal Officer
    Ms. Dhara Vyas – Senior Vice President
    Email ID: pno [at] suryodaybank [dot] com
    Landline Number : 022-40941555
    Timings:From 9:30am to 6:00pm (2nd and 4th Saturday Holiday) at
    Registered and Corporate Office Addresses

Level 4

If you are still not satisfied with resolution provided a satisfactory response within 30 days, you may
refer the case to the Banking Ombudsman

Forms Centre

Corporate & Registered Office

Suryoday Small Finance Bank Limited
1101, Sharda Terraces,
Plot 65, Sector 11, CBD Belapur,
Navi Mumbai- 400 614

Social Sites

Comments

Collection installment period in lock down india

Submitted by Pravati Das (not verified) on Wed, 25/03/2020 - 10:26pm.

In lock down period,will we gave the instalment amount to the branch collection person.Where our business stop and finance minister declare.....