Svatantra Microfinance Customer Care No. 1800 267 9911

Email

• customercare [at] svatantra [dot] adityabirla [dot] com (For Customer Care/Complaint)
• info [at] svatantra [dot] adityabirla [dot] com (For General Query)

Improtant Links

• Contact Form
• Frequently Asked Questions

For Complaint

Level 1:

• For any query/complaint you can contact at 18002679911 or mail at customercare [at] svatantra [dot] adityabirla [dot] com .

Level 2:

• If your query is not resolved then you can contact at the Grievance Redressal Officer (GRO) details given below:
  Contact No.: 7304448438
  Email: anupam [dot] mishra [at] svatantra [dot] adityabirla [dot] com
  Address: Svatantra Microfin Pvt. Ltd.,
  20^th Floor, Sunshine Tower, Senapati Bapat Marg,
  Elphinstone Road (W), Mumbai - 400 013.

Level 3:

• If your is still not resolved then you can contact at the Self Regulatory Organisation (SRO) details given below:
  MFIN: 18001021080
  AKMI: 18004255654

Level 4:

• If your query is still not resolved or you're not statisfied with the resolution in given level, then you can escalate your complaint to RBI Ombudsman at:
  Email: crpc [at] rbi [dot] org [dot] in
  Address: Centralized Receipt and Processing Centre (CRPC),
  Reserve Bank of India, Central Vista,
  Sector 17, Chandigarh - 160 017.
• You can also lodge your complaint online through the Complaint Management System (CMS) Portal .

Office Addresses

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