Turkish Airlines Customer Care No. 000 8000 501565

Hi,

I booked tickets by turkish airline PNR R6UGK6 for 2 pax. Flight from Mumbai to Chicago via Istanbul layover is 19 hours. As I check on turkish airline website any flights layover more than 12 hours I will get hotel accommodation.

Do I have to contact the transfer desk at Istanbul airport for hotel accommodation or how it work. Kindly inform me on my email.

Your quick response will be highly appreciated.
Regards
Ahmed Shaikh

I have booked a flight from Mumbai to Berlin.
While booking the flight I was not sure about the 90 min layover and how big the Instanbul airport.
Mine is connecting flight to berlin from Instanbul and I would like to know, Is international connecting boarding possible within 90 min on Instanbul airport? both flight are turkish airline flight
If flight from mumbai to Instanbul will late due to any kind of issue, then how turkish airline compensate that?

Thank you in advance!!

Complaint number : TK - 6417982

My complaint is pending over 15 days now. I had a horrible experience at Istanbul airport and had to a night with my own money as I wasn't provided accomodation and meals. I was asked to eat meat based products if TK were to pay for it. Else spend my own money. I have explained all the trauma in the complaint.
When can I except feedback ?

My PNR # is RVE7I5. We are travelling with two children age 1 year and 3 years. Father of these children is not travelling with us. Children are travelling with only one parent (mother) and grandparents. Since it is an international travel, do you need any consent letter from the father? If needed, can you provide guidelines for the same? Any specific draft?

Hello!
i am Jatin kumar
My booking id is
Booking Id: IN1B1598115960381
I hv booked 1 ticket (Turquish Airlines) through Make my trip
21 August 2020 India-Istanbul-Berlin
When I check the ticket in your official site, my details are not showing there. It is not always correct to show your surname.
Please check it and tell me what is the reason.
This is my last question (whether I am sure or not)
My PNR NO - RKXSUJ

Hi,

I forgot my iPad in a flight (TK1726) from Berlin to Istanbul on 18th December 2019, I have been trying to contact the customer care but couldn't. Can someone please let me know whom and how should I contact the concerned team to get it back.

Thanks
Kunal Ghai

Gentlemen,

I am forwarding you this email because the email address that I have for Dr. Eksi doesn’t seem to work. I would appreciate your help in this matter in resolving this issue or forwarding this email to Dr. Eksi.

So far I have created the following feedbacks on your website, but I am still not close to having a resolution. I even send a doctors letter showing that my son suffers from a disability as requested by one of the customer service representative.

2889906XXX
2986674XXX
2992233XXX
2992300XXX
2992316XXX
2996148XXX

Regards
Jamal Ali

From: Ali Family
Sent: Friday, December 13, 2019 1:31 PM
To: beksi [at] thy [dot] com
Cc: SALESCHI [at] THY [dot] COM
Subject:
Dear Dr. Bilal Eksi,

My name is Jamal Ali. I live in Jacksonville, Florida. I just wanted to bring your attention to an unfortunate event that I have experienced with Turkish Airlines.

I have never flew Turkish Airlines. However, my best friend Ikut Guvener said that I should experience the impeccable service that Turkish Airlines provide.

When my ailing father of 96 years old requested that he wanted to see his grandchildren before he passes away, I made a reservation online with Turkish Airlines online. The very next day I realized that my Son’s start on the 4th of January, I tried to call Turkish Airlines customer service. After several attempts I spoke to a gentleman by the name Markus. He has spent several hours trying to change my booking and told me that he will call me back in 10 minutes. For the next four days, I kept on calling Markus and left messages for him. Fourth day, he called me back and said that since my trip involves a partner airline, they cannot change the reservation and that I have to go online to do it.

I went online, but there was not option for me to change it. I called him again and his response was to go to Miami and speak to the sales staff. Since Miami was 7 hours’ drive from where I live; I tried to call every number I can find. None of them worked – even when I pressed on different options it would come back and tell me that mail box is full (all of them).

My friend then directed me to the Chicago office. I sent them an email and they responded asking me more information which I provide. Since I didn’t hear from them I called and asked what happened. They said all the return flights are booked. I went online and checked if that is true. I found out that the tickets for the same date is available online. The response to that from the Chicago staff was “there are more options online, which we do not have access to”.

Since then I spoke to two other gentlemen at the Chicago office. I had a lengthy conversation with Mr. Eric Lopez. He gave me the following two solutions:

1. That he will issue a separate ticket for Noah Ali to leave Kochi on January 1st and reach Miami on January 2nd. However, my 13 year old son is considered as an adult therefore will not be given the unaccompanied minor help even if I pay for the service.

My son is diagnosed with Autism Spectrum Disorder and cannot take care of himself on a normal situation. Let alone going through 3 different airlines in 3 different countries.

2. The next option he gave me was to give me a full refund for my Son’s ticket.

Since the trip is for my son to see his ailing grandfather (96 years old); I do not know what to do with other two tickets.

Under the circumstances, I asked him to give me a full refund for all our three tickets. He asked me to hold to speak to his manager. In the meantime the line was disconnected and I tried several times to call him back; but every time someone picked up the phone and hang-up. I then received the following message from Mr. Lopez:
“Dear Ali,
I apologize It’s seem our connection has disconnected. As discussed in our conversation on the phone. Kindly be informed that a refund claim can be lodged via Turkish Airlines online feedback by clicking the following link below. Our colleagues will get back to you after they assess the case and all of the circumstances related to the escort hostess irregularity. You will receive a case number which passenger can follow-up online. They will be able to assist your request on this subject. If you have any other questions, please, let us know.
turkishairlines.com/en-ae/any-questions/customer-relations/
Regards”

I contacted the link that he provided and the response was a standardized message asking me to call a sales office to resolve the issue.

Since then, I printed the list of 76 contacts for “special assistance for passengers” and called each and every one of them. Most extensions don’t exist or nobody called back after I left the message. I also wrote several emails to Turkish Airlines offices in the United States and nobody helped me.

At this point, all I am asking is to refund my tickets so that I can find other means to go to see my father. I hope to hear from you soon.

Regards

JA

I have lost my baggage from Istanbul to Delhi which was partly run by Indigo. I m not getting anywhere with the constant calls to the customer services. worst experience of my life. Would not recommend Turkish Airlines to anyone.

I would like to add middle name to my first and last name on ticket.
Please guide. I have a flight to catch this Sunday.

I booked my ticket at 11.15 pm IST from Istanbul to Denizil through sky scanner for 219.98 TRY from my credit card for 2 passengers for 1st October 2019.

Amount got credited but no ticket informed received, also the airline page says invalid CVV hence transaction could not be completed.

Either you book get my ticket booked and send me the confirmation or refund my money back in 3-5 business days.

Your response is awaited.

Hello!
My booking id is
Booking Id: IN1B1554469187335
I hv booked 4 tickets (turquish airlines) via Make my trip
20th July (6.30 am) - bom-Istanbul- Berlin
2nd aug(14.40 pm)- Zurich- Istanbul-bom
In my E-tickets checkin baggage for bom-ist and ist-txl is not avaliable .
I hv contacted mmt regarding the same ; they hv suggested me to contact the airlines directly.
Please May i know if the checkin baggarge limit is 30 kg and cabbin baggage -7kg for the entire journey.
And will the airline transfer our luggage for the break flight ?
Thank you !

Sir,
Kindly let me know the connecting flight at Istanbul on my way to Frankfurt by Flight no TK717 alongwith flight no. TK 1591, in case of delay in landing of TK717 at Istanbul on May 12th. I have to inform my host at Frankfurt accordingly.
Regards
Sankalan(PNR VAPI2Q)

Hello
How can I change the dates of flight tickets booked in turkish airlines !

We have had this number for over 20 years. I cannot help anyone with their luggage or travel plans. Please tell google and Turkish Airlines to remove this number.

Hello,
When my wife came from USA to India, they submitted all the baggage 23 kg and 7 kg.
Today, She has a flight from Delhi to USA when she submit the 7 kg baggage they told her that they cannot submits the 7kg bag. My daughter is doing travil with her.She is 3 year old. She requested that she can not carry this bags with me. Pleases submit the baggage with 23 kg. They told her that submit the extra money 15000Rs. This is not a over weight.
If your policy that can not submit the bag with check in.Please mentions your policy.

Thanks

In my ticket baggage allowance is 30 kg. I am travelling from Mumbai to Stockholm via Instanbul. My query is, I am carrying 30 kg single piece baggage will it be allowed?

hoping for ur quick response.

hello, i'm travelling from Mumbai to Boston, i have baggage allowance of 2pc of 23kg. as i'm a student can i add one more extra baggage of 23kg for free ?

Sir/Madam!

My wife, my son and myself are traveling from Dubrovnik to Mumbai on July 1, 2018.

PNR: UDV6WD

I would like to pre-reserve our seats, so that we get enough leg space and are comfortable. However, your website doesn't seem to allow me to book the seats with leg space. Please advise how I can do so.

Thank you.

Regards.

Anjum Rajabali

PS. I have been trying to call your Delhi and Mumbai numbers. However, the reservation extension rings for a while and then disconnects. No one has been answering.

Hello,

My son, Satyajit Bose, will be travelling from Mumbai to Chicago on March 2nd, by Economy Class.

Could you please confirm whether his checked in baggage allowance is 2 pcs of baggage with a maximum weight of 23 kgs each. That is a maximum of 46 kgs.

Thank you.

Pranab Bose