Volvo Cars India Customer Care No. 1800 102 9100

Sir aap volvo driver chahie to bataiye

I own a VOLVO XC60 in Ahmedabad, Gujarat, which I had recently sent to the service station for changing break pads and disc break. Also there was a noise coming while starting Air-Con and cooling wasn’t proper at AUTOBOTS Gara Autozone Pvt Ltd

Now firstly, they said that they have checked the Air-con and don’t seem to find any fault, so I asked him to send me photo of temperature reading sensor.
But even after reminding him repeatedly, over and over again, he hasn’t sent me the photo. We are still facing trouble with Air Con cooling but the service station says its okay.

Secondly, when I sent the car it was clean from inside and outside, but when I got my car back from the service station, there were marks of GREECE / OIL inside the car on seats and fabric and floor. It is simply unacceptable that such a luxury car company gives the car back to customer in such a shabby condition. For this I have been telling them to get me in touch with CRM but even after repeated reminder he hasn't given me CRM number.

I thought after putting up a complaint , they would prioritise my case and take necessary steps to get my car cleaned asap, but his approach has been so lethargic and lousy towards me and my car that as a customer I feel utmost disappointment with VOLVO right now. He hasn’t taken any measures or any attempt to have my car cleaned. They treat the customer here as if he and his car are not at all important to them and that they can do things as and how they feel are right. I still cannot comprehended that the car wasn’t even checked and cleaned before handing it over.

I have never seen such unprofessional behaviour and no sense of responsibility by a dealership or workshop. It is a terrible experience.

I am enclosing a few pictures of my car after it was handed it over to me.

I hope for a prompt reply and action regarding this matter .

My car ( less than one year old ) Volvo XC60 got stopped on road. made a complain to on road assistance. it was done on 31st July at around 4.00 pm. until now ( 3rd August, 11.07 hrs ) the car is lying on road, no one has turned up , no one is attending , no one is replying for the actions .

This is not new with the service from Ahmedabad dealer for Volvo. Earlier too, the car was blocked at Dealer for over one month for a small problem related to engine. it was always stated that it will take 2 days to repair , but, after 30 days, i had to shout in the showroom in presence of customers advising the customers about the positions .

i have no idea, when they are going to attend the car ( on road assistance ) lying on road ( unattended ) since more than 3 nights.

horrible services from Volvo .

Kamal Aggarwal

i have bought my XC40 from 'Martial Motors', Bangalore during July2018 & form Decemebr 2018, I started noticing a disturbing noise, when ever brakes are applied & it was obvious that other commuters on road use to watch my car because of noise. I have brought to the notice of service team of 'Martial Motors' & they asked me to bring the car for inspection during the first service at 10000Kms. Mr.Ramesh who is personal service technician told me that it has sorted out during service at 10000kms but the noise was observed even after the service, so service team took my car on 12.03.19 for inspection & they told me that both front & rear brake pads to be changed & they charged INR.24,927/- (rupees twenty four thousand nine hundred twenty seven only), IT S A REAL ABSURD, THAT TOO VOLVO CAR SO CALLED CLAIM OF QUALITY cannot be so so bad that it is replaced at 11,694kms

i request customer care of VOLVO to cover my above issue under warranty & reimburse my money paid towards the same.

LOOKING FORWARD VOLVO s support

we bought xc ninty from your chennai dealer who have not given RC book , and also not PAID paid proper GST in government portal. they gave three invoices with different rates , we exchanged four cars including an audi a six on by back. no reposne for any calls. the vechile had a scratch and they have painted with less quality paint which turned into yellow....

they have over charged almost fourteen lac and also have not credited GST amount for the old cars in our GST portatl. and response for the same also

surprising to it they donot response to calls and threaten for service and also physically. NO PROPER CRM in this agent, which spoils the name of VOLVO brand. we are about to file a legal suit against all miss appropriates.

Sir we bought two of your Volvo vehicles, S60 and Xc60. In the name P. Balasubramanian and MALAR paper mills Pvt LTD respectively in vo ember 2017 from your chennai dealer Atrimis. In which Xc 60 is demo vehicle and at the time of purchase it ran about 10000 km and S6 is new one . We are very much disappointed about the way of approach and response given by your staffs at chennai dealership. Our XC 60 ran only 20000 km , when we gave our car for 20000 km service your service engineer told the entire break disc and break shoe has to be changed, we are very much shocked to here this, because disc change @ 20000 km and that in a quality car like Volvo is unimaginable.