Volo Health Insurance TPA Customer Care No. 1800 202 030
Organization:
eastwestassist.com Toll free Number(s):
- 1800 202 030 (For Customer Support)
All India Number(s):
- 977 377 0810 (For Cashless Everywhere Services)
- 95606 84484 (For Whatsapp Support)
Website:
Official Website Emails
- support [at] volohealthtpa [dot] com (For Support)
- assistance [at] eastwestassist [dot] com (For Query)
- hospitals [at] volohealthtpa [dot] com (For Hospitals Network Query)
Important Link
Helpline No.
| Sr No | Department | Phone Number | |
|---|---|---|---|
| 1 | Grievances (Senior Citizen Cell) | 011-47222642, 011-47222647 | grievance [at] eastwestassist [dot] com |
| 2 | Cashless | 011-47222666, 7838807980 | cashless [at] eastwestassist [dot] com, cashlesseverywhere [at] volohealthtpa [dot] com |
| 3 | Cards | 011-47222666, 9711779711 | cards [at] eastwestassist [dot] com |
| 4 | Hospital Enrolment | 011-47222666 | hospitals [at] eastwestassist [dot] com |
| 5 | Reimbursement | 011-47222666, 9711779711 | reimbursement [at] eastwestassist [dot] com |
| 6 | Digital and Plastic Cards Contact details | 011-47222131, 011-47222136, Whatsapp No.: 9599286872, |
For Claim Process
- For query related to claim process firstly you have to contact to the customer support center at the details given below:
Contact No.: 1800202030, 9711779711, 011-47222642 (Senior Citizen Cell)
Email: support [at] volohealthtpa [dot] com , cs [at] eastwestassist [dot] com, assistance [at] eastwestassist [dot] com
Address: Volo Health Insurance TPA Private Limited
2nd floor, J P House Plot No.172, Lane 2,
Westend Marg, Saidulajab, Next to Saket
Metro Station New Delhi-110030 - You can also fill this Claim Intimation Form
For Complaint/Grievance
Level 1:
- For query related to claim process firstly you have to contact to the customer support center at the details given below:
Contact No.: 1800202030, 9711779711, 011-47222642 (Senior Citizen Cell)
Email: support [at] volohealthtpa [dot] com , grievance [at] eastwestassist [dot] com
Address: Volo Health Insurance TPA Private Limited
2nd floor, J P House Plot No.172, Lane 2,
Westend Marg, Saidulajab, Next to Saket
Metro Station New Delhi-110030 - You can also fill this Grievance Form or contact to the grievance officers at the details given below:
Sr No. Designation Phone Number Email 1 Chairman & Managing Director 011-47222624 pmahajan [at] eastwestassist [dot] com 2 Chief Executive Officer 011-47222623 ceo [at] eastwestassist [dot] com 3 AVP Float & Admin 011-47222621 umang [at] eastwestassist [dot] com 4 AVP Banking & Disbursements 011-47222614 sabina [at] eastwestassist [dot] com 5 Chief Medical Officer 011-47222619 cmo [at] eastwestassist [dot] com 6 Head Claims and Cashless 011-47222622 drprashant [at] eastwestassist [dot] com 7 Manger-Operations 011-47222630 stuti [at] eastwestassist [dot] com 8 Regional Manger-NDRO 011-47222617 shankar [at] eastwestassist [dot] com 9 Coordinate-Card Department 011-47222631 cards [at] eastwestassist [dot] com
Level 2:
- If your query is not resolved then you can lodge your complaint online through Council for Insurance Ombudsman (CIO) or Insurance Regulatory and Development Authority (IRDA)
Regional Offices
| Sr No | Location | Address | |
|---|---|---|---|
| 1 | Mumbai | - | Unit No. 902A, 9th Floor, Sumer Plaza, Marol Maroshi Road, Marol, Andheri East, Mumbai - 400093 |
| 2 | Pune | satishsharma [at] eastwestassist [dot] com | Springboard Solutions Pvt. Ltd., Clockhouse, Creaticity Mall, Opposite Golf Course, Off Airport Rd, Shastrinagar, Yerawada, Pune, Maharashtra - 411006 |
| 3 | Bengaluru | suresh [dot] argula [at] eastwestassist [dot] com | 4th floor, Phoenix Pinnacle, #46 Ulsoor Road, Bengaluru - 560042 |
| 4 | Chennai | srinivask [at] eastwestassist [dot] com | Square Space Business Centre, No: 37, Govindan Street, Ayyavoo Naidu colony Aminjikarai, Chennai - 600029 |
| 5 | Jaipur | ewa [dot] jaipur [at] eastwestassist [dot] com | SF-50, Cross Road Mall (2nd Floor), Central Spine, Vidyadhar Nagar, Jaipur, Rajasthan - 302039 |
| 6 | Chandigarh | rajesh [dot] sachdeva [at] eastwestassist [dot] com | Plot no 25, 2nd floor, Industrial Area Phase 1, Chandigarh - 160002 |
| 7 | Hyderabad | sarojr [at] eastwestassist [dot] com | 6-3-249/3, 3rd Floor, Abhinandan Towers, Naveen Nagar, Above Axis Bank, Road Number-1 Banjara Hills, Hyderabad, Telangana Pin Code: 500034 |
| 8 | Kolkata | agautam [at] eastwestassist [dot] com | 2F, Nafar Kundu Road, Opp. Paramount Nursing Home, Kolkata - 700026, W.B. |
| 9 | Indore | aquilk [at] eastwestassist [dot] com | C/o Achievers Academy 135, Subhash Marg, Near Sumera Clinic, Opp Hanuman Mandir, Indore - 452001 MP |
Offices Address
| Sr No. | Office | Address |
|---|---|---|
| 1 | Head Office | Volo Health Insurance TPA Private Limited 38, Golf Links New Delhi-110003 Contact No.: 9711779711 |
| 2 | Operational Office | Volo Health Insurance TPA Private Limited 2nd floor, J P House Plot No.172, Lane 2, Westend Marg, Saidulajab, Next to Saket Metro Station New Delhi-110030 |
