CRED Customer Care

Amount withdraw from cred cash but credit in my account after 5 days. Now I don't have to need this amount and want to close my loan account.
Many times send mail to Cred but nobody response & Issue not resolved.

Dear sir,
I have done my credit card payment through cred app on 7.oct.2024 but payment get failed & till now amount not refunded in my account. please do the needful ASAP.

Thanks
sukhvinder singh

I paid my credit card bill on 6/10/24 amount 9500 debited from account but bill not paid neither refunded please resolve the isshue

Hello sir,

I paid HDFC credit card bill of Rs 18158 from cred app on 7 October 2024. First time it was rejected and second time it was successful. I checked my account to see that Rs 18158 has been deducted 2 times. please refund first rs 18158.

Plz refund as soon as possible

I pay 6 Oct 2024 my ICICI Bank credit card bill rs 25881.33 on cred , my amount reduction my bank account but no paid my ICICI credit card bill by cred

Hi, My amount of Rs. is debited three times from account, I was trying to pay Rs. 14841.94 for ICICI Bank credit card on 2 October, 2024.

All three transactions were failed and still no payment is breflected to my said credit card made.

Kindly arrange to resolve the issue at the earliest.

I'm Akshay, and I need help with a failed transaction. On 23-Sep-2024, I tried to pay ₹15,000 for rent through CRED, but the transaction failed. Instead, ₹15,413 was debited from my ICICI credit card.

The payment didn’t reach my landlord, and I haven’t received a refund. I’ve attached screenshots of the transaction and an email from the bank confirming the debit.

Could you please investigate this issue and process a refund for the total amount.

Best,
Akshay

Ramdev sharma.
Sir, I have to pay 4/8/2024 IDFC first Bank bill of ₹ 30,000 through Cred App but the money has not been deposited in the bank yet. Credit limit is also not incres. And i dfce first bank said to not to yet received payment. My payment due date 6/8/2024 sir please resolved this my problem.

KINDLY REFUND MY PAYMENT ALSO DUE TO YOUR FAULT I HAVE TO PAY PENALTY KINDLY PAY MY MONEY 145960.60 U ARE DOING FRAUD

My payment is not credited in my account payment is going in prosess plz help my credit card bill due date

I hope this message finds you well.

I am writing to request a refund for a payment that failed. On 31 Aug 2024, I attempted to pay ₹1,08,477.41 towards my RBL credit card bill, but the payment did not go through.

Could you please assist me in processing a refund for this amount? Additionally, I would appreciate any information on how long it typically takes for the refund to be credited back to my account.

Thank you for your assistance.

I have paid rent throught my credit card and its not processed and saying I will receive a refund in 5 -7 days May I know why I will take 5 7 days it has already been deducted I want my money right now in my bank account

I have been using CRED for a long time, This is the first time I have faced this problem.
I have paid the Credit card bill (52,000) using Cred on 1st of August for my SBI Credit card, usually the cred used to pay within the same day or next following day. But the cred paid and it got reflected in my SBI card on 6th August. due to which the SBI Bank added charges on my credit card more than 6k and almost 1.5k amount as interest.

I am purely not responsible to bear such a big amount since its issue from Cred side. Do let me know what the CRed is going to take action on this issue.

I made a payment on 30th July 24 but till date payment not credited in standard chartered credit card and I'm not received the amount from your end also. Now SC Bank is calling me for payment, and they are charging me late payment charges also. Please find the payment details below and refund the money. That means I'll pay the payment, yeah, provide the payment where you paid to SC. Accordingly, I'll coordinate with them. 
UTR no- AXNFCN0695074726
Order id - 2D3L0JVDNGZZ

I have purchase a loan of rs 15000 from cred but at the emi time cred will be deduct 2 time emi from my account and 1 emi is susecfully deduct and second time emi bounce show and 500 rs charge will be add in my account pls check and reverse this 500 amount to my bank account

Sir payment not received but faield ho gya h or payment refund bhi nhi aaya plz. Help me

Dear Sir/madam

This is MUKKI RAJASEKHAR I have HDFC Bank credit card last four digits 6013. I was sent Rs.20000 and charges Rs.500 total Rs.20500 to my account through on 18th Jun 2024, it is showing successfully but not credited in my account till now.
So please click and rectify the problem.

Hi
I am writing to you today regarding a recent transaction I made through Cred for an education payment.(UTR NO - YESB4086557xxxx)

As a valued customer of Cred for the past three years, I have always appreciated the convenience and efficiency your platform provides. However, I encountered an issue with a recent transaction due to a small mistake in the account number provided.

Unfortunately, the payment was sent to the incorrect account. Given the urgency of the matter and the importance of the payment for educational purposes, I urgently request your assistance in reversing the payment as soon as possible.

I understand that errors can occur, and I trust in Cred's commitment to customer satisfaction. Therefore, I kindly demand that the payment be reversed promptly to ensure that the funds are directed to the correct account without delay.

If there are any additional steps or information required from my end to facilitate the payment reversal process, please do not hesitate to let me know. I would greatly appreciate your immediate attention to this matter.

I just want to refund my money back, account number was missing but money was debit my ICICI credit card

Dear Sir/Mam,

As i made the payment of Rupees 300/-+100/ as on dated 20-March-2023 but the amount not reflected in my Fastag amount transaction in process its show payment please resolve this issue .

Regards,

Prabhuji
Con. No. *******425

I took a loan for 60 Months EMI But CIBIL Report shows only 12 months. Because of this None of the bank is providing me the loan I needed

Hi Team,

I have written multiple times but heard nothing back from you.
Kindly activate my account as soon as possible. It is required of me.

If you need any other information please let me know.
Mob : 99XXXXX922
Thank You
Himanshu

hi,
my loan application number10452003,
paid completely and but somewhere it is reflecting pending, this is effecting my cibil score and im not able to get personal loan.

Cred cash was suddenly disabled inspite of making payment onntime.

More money was deducted from the account. My bill was 18974 while 19259 was deducted from the account.

Dear sir, i ordered a watch from cred, today i recieved order but product missing in the dilivered box.

Hi, I have paid my credit card payment on time thorough auto pay option but the status shows on next day you have overdue of the amount but the amount was debited in my account and still Cred cash is not reflected in my account need your response at the earliest. Thank you

Useless app Credit card bill payment fails and there is no customer service to respond.

Such useless app doesn't work as intended and making customer suffer.

It has no customer service to help and no platform for raising grievances hence forget about resolution.

Hi Team, Yesterady i made a payment if 20000ರ್ಸ್ to vendor opdarshan10@ybl i got a message payment succesfull vendor also received message but he cant see the amount in bank or in statement can you please check if amount has succesfully sent to vendor or no regards chandan nayak

My payment was failed but never received my in my account in 5working day tel what can I do?

This is cred app contact service us 8617-62-35XX really the worst experience.. for me so far from the Cred app. I made my SBI credit card payment of Rs. on 08/May/2021 but it is more than 4 day now it is still not done and has been debited from my account. I am worried as the due date for paying the credit card amount is on 10/may/2021 and if it is not paid on time my cibil score will go down and I will be

It's been more than 24 hours I've paid for my recharge and still it's showing pack is expired. Your server has not submitted the payment successful to the Airtel which is why I didn't get my pack activated.. kindly do the needful or else give me my refund back ASAP

I pay my sbi credit card payment by through cred app but not confirm by bank not deposit in credit card please reply & confirm back

Hello sir,
I have purchased the item from your store on 18th of this month and I have received on 22nd of this month. But i have received damaged product the seal of the box was already damaged so i have initiated refund from the cred store they give me only one answer which i have attached with this mail as jpg file. I am trying this from last three days but there is no response from your side , now after three days your refund policy get turned off so after that i cant get get refund. So please give me proper solution for that..

Dear Team,
Please Consider This Email As A Top Priority And Solve My Issue,
We Had Made One Transaction On 23rd November Towards Our Loan Repayment Of Rs.10,000/- (Kotak Bank: Rar1021447), Unfortunately Transaction Was Failed But Amount Was Deducted From Our Account.
Still My Payment Was Not Revese.

Amount : 10,000/-
Order ID : GNZ28JE945
Please Do The Needful As Soon As Possible

Hi Sir,
I am trying to credit card bill from your app but payment is failed and my money is also deducted but I have not yet refunded yet. Please my money is refund. My amount is 16223.
My order id= NY59WL59036

[eb bill paid through cred app using credit card amount debited butnot upgraded to tamilnadu eb plz refund

I made payment today using cread cash , payment failed but cread cash not refund in my cread account.. please help
Mobile number 9641xxx443

Dear Sir

This is to inform you that on the 31st October I paid my Electric bill 3148 rs which was cancelled & got notification 3rd November in whats app where the last submitting date was 2nd November.After that in my cred app I got a notification that the payment would be credited to my card by 10 th November in between 5 working days. But today it is showing that the amount will be credited to my account on 17th November

Therefore please tell me why I would give the late fine because I paid that bill on time & clarify me this time when I will get the amount back .Please look into this matter & do the needful asap

I made a transaction of ₹.24000/- on 27th of Oct. It was rejected by CRED & its not been refunded to my bank account. Was kept on raising tickets which were being closed unsolved. When do i get my money credited

Dear Madam/Sir

With reference to the above subject line, I would like to attract your kind attention that on 31st Oct, I tried to complete the credit payment with the CRED application, but the amount has been debited from Bank & till now not yet been refunded back.

Credit Payment failed detail as follows:

American Express: 25K INR
HDFC: 32K INR
_____________________________________________________________________________________________________

Total Amount 58K INR

________________________________________________________________________________________________________

I would like to share that the HDFC Credit card the last date for payment was 01st Nov 2022 & since I was not having enough balance in my bank, a late payment penalty fee has been imposed on me. Please confirm who will take responsibility for the penalty charges.

Also my American express last date for payment is 05th Nov 2022 & till now I haven’t received my above-deducted amount.

I check with my Bank, they confirmed that the amount has not yet been refunded from CRED.

Kindly refund my amount on priority.

Dear team,
Yesterday we made rent payment through Cred app and wrongly debit twice time from account but rent beneficial have received only single payment.

we have already raise a query on Support [at] cred [dot] club but till not received any response.

Payment was deduct but not credit in my credit card, when will I receive my refund.