Maruti Suzuki Customer Care No. 1800 102 1800

Service centre of J S Automobiles at Ambernath is doing malpractices, DO NOT DO ANY SERVICE OF YOUR FOUR WHEELER HE IS NOT REPLACING PARTS, BUT CHARGING IT IN BILL. HE IS CHARGING TWICE THE LABOUR CHARGES FOR SAME WORK. HE IS DOING HUGE MALPRACTICES, CHARGING VERY HEAVILY AND ABOVE ALL NOT REPLACING PARTS BUT CHARGING IT IN BILL. HE IS DOING CHEATING.

Dear Team,

I have taken car two years before and my last car service on 7th Aug 2023 and yesterday my car front vehicle got ravaged and in worst condition and if I have not noticed means I would have meet with the accident and what can I do for this is replacement of Tyre or I need to pay if not then seems this business is money minded not service of customers experience

Dear Sir,Arjun Pasricha this side from Agra. I just want to inform you that it is disappointing that i booked a maruti celerio zxi+ ags  (blue colour) model of your car with Madhusudan Motors Pvt Ltd. Agra, on 9th June, with a commitment that i will take the delivery of the car on 6th july, which they readily agreed, as they have the same model in their stockyard. Today i was informed by the dealer that they have sold the car to some other person.Selection of different accessories was made. Is this the level of commitment that Maruti company and its dealers assure to its customers.Mr. Rishi the sales executive and the G.M. Mr. Rathore, says that they will arrange a car for me from some other city, that means ill now have to buy a NEW CAR, which will b showing odometer reading of around 600-700 kms.That's something fantastic what a costumer can expect from a dealer or company.Attached are the documents of booking.
Regards,
Arjun Pasricha
pasrichaarjun [at] gmail [dot] com

Hello , 6th july 2018 was the day on which I got my car delivery, and this was our families 1st own car and so emotions you know are attached a lot, but I was cheated and fraud was done with me and the every statement they said before giving delivery came to be false after that ,as I was told so many lies , and I was so much tortured ,harassed by them and all family members got frustrated too by such a behaviour and all the fake statements given by a BIG BRAND LIKE NEXA...

So I am going to tell you the statements and words given by nexa salesman post delivery,pre delivery and after delivery....

When I made a decision to buy baleno zeta petrol I first approached the Helpline number and after having a detailed conversation with them I was told that right now waiting period is going on so if you wish to purchase baleno then it will be delivered to you in a period of 6 months as we already have pre bookings and as you haven't paid the booking amount yet ,so as soon as you pay so from that date till 6 months you will get in between, and after that I was told to visit the nexa showroom sriganganagar and one salesman of nexa will assist me further and after that I got a call from nexa sriganganagar and I visited there and I got a quotation for baleno zeta petrol granite grey ,and at that time they told me that as pre bookings have been going on so you will have to wait for maximum 6 months time and in between this time period you will be delivered your car,so after that I told that salesman that sir is it necessary to have insurance and Rto from the showroom only and I told the salesman that I will pay you the amount other than RTO and insurance amount as I have my brother in both the fields and so I have a family bond with them so you just give me a quotation leaving RTO and insurance amount, at that time the salesman was very polite with me and he agreed for the same ,saying that it's your own right and we will not pressurise you for this, so after one day I got a call from the salesman that on which date you want delivery of your car ,I told him that once I pay the booking amount then I will tell you the exact date ,so after a day I paid the booking amount and in the same evening I got a call from nexa that sir this is to inform you that you can get the car in this month only and at that time I was a lil confused as how come they are giving this much early as the pre bookings that have happened before has yet not got the car , so I was shocked too,so the next morning I visited the nexa showroom with my family member and then salesman met us and told us that you prepare the documents as the car will be delivered to you in this month only , And as it was our families 1st car I was a lot excited too and got into salesman buttering and all and I was in a trap of salesman , so at that time we again had a talk with salesman that as I am taking a loan for some amount and rest I will pay in cash ,so it was decided that payment should be transferred through neft or rtgs, and again we had a detailed conversation about RTO and insurance amount so the salesman agreed with me for the same ,so I was told that by 6th of july the car will be delivered to me and so I should do all the work , and after a day I got a call from salesman that Insurance and Rto will be done through us only ,so you make the whole amount together and I was so annoyed of this and I had an argument with him but he as a trained salesman he insisted me saying there will be so many problems and nexa is a big brand and Customer satisfaction is guaranteed,but I was so much confused and was a lot annoyed of all this , As why the salesman is insisting me for this, but by salesman talks I was into his trap.so after a lot confusion I visited the nexa showroom the very next day and I told him that I wanna see the car physically that I will be delivered and at that time the salesman told me sir the car is on the way as its is coming in a lorry,so as soon the truck lorry reaches here I will show you the car physically, and the next afternoon I got a call from salesman that sir please come to showroom, so I with my relative visited the showroom and after that the salesman,one more employee,me and my relative went to their stockyard near by the maruti workshop and it was at a distance of maximum 2kms , and we were shown some random car of the same colour only and was told that this is the car ,but they didn't show us from inside and I questioned them for this ,the salesman said I forgot to bring the keys with me , I was confused but as he was sorry for the inconvenience, we didn't had any after thoughts at that time , but I told him that it's so full of dust and how can it happen when it has been brought in a truck lorry and when they are covered from all sides but the salesman gave me lame excuses that it happens with most of the cars so it's not an issue and we will show you the car after getting it cleaned,and I was confused at this point, so I told him that I will tell you in a day about taking delivery as I want to discuss about it with someone but he told me that sir we have made the deal final and on 6th july 2018 we will deliver you your car ,so he again took us to showroom and forced for the deal , at that time as all of us were excited for a new car I just ignored on a statement from the salesman that if there will be any problem then you only will be liable so make assure ,and he promised us ,so on 6th of july 2018 I had to take delivery and me and my family members went to the showroom and we sat there for around an hour and we were not shown the car till that time and then we made a call to the salesman that we wish to see it before delivery and he started making excuses that give some time more ,but we got annoyed and we on our own after waiting for some more time again we went to the area where car was being cleaned and 2 or 3 workers were cleaning it ,so me and my relative started checking the car and we straight away opened the dickey and what we saw there was a bag with some tools inside it was already torn and it didn't looked new ,so I straight away ask about it from the person present there and he in reply told me that for this you will have to talk with salesman, we felt really annoyed and then we reached for the front side what we saw was really so scary as front bumper had so many scratches and deep Marks on it and I and my relative felt so bad as they were trying to polish it using wax and many more things and then we told that guy to stop doing it and we called the salesman and he came and told us just give us some time as we are cleaning the car and as it will be ready you can check it,my relative was so annoyed of his behavior and we had an argument with him for this but he than made a call n 3 more workers arrived and started cleaning that part any how, but me and my relative told the salesman very frankly that I am not going to take delivery of this car, as why should I compromise when it's not new okay and we are paying for the new car and not for 2nd hand used car, he than took us to the sitting area and started some story to convince us but I didn't agreed for the same and then he told me that you will have to take fastag so do some necessary documentation for it as it takes time ,and he told us that we are giving it for rs 600 and you will get rs 500 balance in your paytm account, and as we didn't had any knowledge about it so we agreed for the same but then I told him that the amount we had transferred you through neft rtgs and in it the same fastag price has been included and then he was sorry that he forgot so I told him that dont try to make stories the thing is I am not going to take this car so better you change the car ,but then after waiting for another hour the salesman came with manager and requested us that dont worry , as per your requirement satisfaction we will change the whole front okay and so you take the delivery today and tomorrow we will change the whole front, but I didn't agreed for this but after a lot of promising statements and by giving us in written that the front bumper will be changed and then only we all agreed for the delivery of car....and after that having it in written by salesman we did the next part of signing and all and then we were handed over the keys of our car with a petrol slip of 7 liters of bihani petrol pump at a distance of 2 kms.

And after reaching at the petrol pump we gave the slip to them and our tank was filled with 7 liters of petrol and at that time as we checked the odometer and me and my relative got a shock and we were so confused as the odometer was showing 71 kms but the distance from nexa showroom to pump is hardly 2 kms, and right at that time I made a call to salesman and told him about the same that car has been drived before and you have given us a used car ,and then he told me its nothing, it's not an issue , so not to worry and you can believe and trust NEXA ,we all are here and you dont take any tension but I shouted that 69 kms car had been drived before and how come its possible when you yourself told me that it has been brought in truck lorry and I told him dont make us fool okay ,and then he told me give me few minutes let me check the details as how it has been drived, I didn't agreed with him and I told him we are coming back to showroom and then he told sir you dont have to worry as I have promised you on behalf of NEXA that tomorrow your front bumper will be changed so dont worry about it and as you are going to come tomorrow we will deal with this issue too and if there is any problem or any issue we will change the car for you and give you another new car,so just trust a big brand like nexa ,everything will be transparent to you with you.
Any how we were convinced by them as we got in written and when he assured us that the car will be changed ,so the very next morning a call was made to the salesman as he told us that do call before coming to showroom as we will make all the arrangements before hand so your time isn't wasted, so as per that conversation I talked to him and he told me that sir today all our workers are not here and some are new so they cant do it properly so you have to wait for some time as we will have it done from an expert worker , I was so much hurted as this was an fake excuse given to me ,I told him that listen to me first the car had run 69 kms before so you answer me about this okay and I am not going to take this car, then he told me give me half an hour let me check all the information about it and then you can come here ,but after waiting for 3 hours there was no call from the salesman, then we did a call again but our call was ignored, the mobile kept ringing and there was no response, so then we made our mind that let's go to showroom but the same minute we got a call from nexa showroom for the issue that car has run 69 kms before and we were told that before giving delivery there are some tests performed and we have to bring the car to showroom and then to the garage so in all this car had a run of 69 kms , I told them please stop all this as garage is at a distance of 2 kms maximum from nexa showroom so please dont try to be over smart as the salesman told me that car has arrived recently only so how come can it could run for 69 kms, as maximum it can be 10 if there have been tests performed, but after so much argument I was told to wait for few days as they will provide me with full details of the running kilometers before , But I was not given any information about the 69 kilometers run and for changing front bumper I was told to wait for some time

ea of Feedback : Body Repairs
Message : Dear allI am mentioning my detailed story again below for your reference I wanted to bring in your kind notice that I have repaired my vehicle i
e Maruti Alto K10 VXI Vehicle No RJ 14 CL 1703 from Prem Motors Service Centre 22 Godown Jaipur which was accidental by another four wheeler and two
wheeler from both side of my car on 20 09 2016 which was too damaged from all side so I had to handed over to Prem Motors Service Center to repair it now
the same had been done and repaired by them, but there are some story has been created by them which is not acceptable by me I am mentioning the same
in detailed below for your reference and take action on priority so I can take back my vehicle When I reached to Prem Motor Service Center on 20 09 2016 and
handed over my car to repair them they told me that there are too damages and lot of works to be done in this car and leave the car at service center today as
car is in very poor condition due to accident after that Service centers Engineer and mechanic asked me about insurance of vehicle then I told them that I
have taken Insurance and show all papers regarding the same, but they are denied to it and said there is no cash less facility in this insurance scheme and you
have to pay bill from your pocket and after that Insurance company will pay you and have to inform to Insurance person for claim it and now leave your
original paper like RC Driving Licence and Insurance policy of Car at Prem Motor Service Center after that Insurance company person will visit and check your
car then we will start to repair your car at our service center Some documents and Estimate is prepared by Prem Motor Service Center and handed over me to
submit at Insurance company National Insurance Company Ambedkar Circle jaipur and I had deposited the same docs at Insurance company then next day
insurance company person had visited at Service Center to Check damage of my car After that Perm Motor Service center person called up me and asking for
meet at center to complete further documents formalities to start repairing work of car I had there and signed all documents formalities which were asking by
service center and intimated me that they will inform me about Service of Car and Expenses bill which will be created at service time On the day 05 10 2016 I
had received called from Service Center and informed to your Car is ready to deliver and repaired it I reached on 06 10 2016 at Center to take delivery of my
car and asked for billing of repair work they spoke me about bill amount i e total of Rs 61000 approx when they spoke to do signature on bills but I asked about
the bill details and asking for expenses detailed they denied to explain it and produced me total 5 bills and signed it I have clearly denied to sign on bill as
multiple bills is generated by them I have requested to produced only one bill and mentioned all expenses in one bill but Service center person and General
Manager denied to give me one bill as they issue multiple bill as per Prem Motors Service Center and Maruti Companys norms They have started misguide me
and told if you have not received multiple bills your Insurance Claim will be rejected by Insurance Company and you have to full amount Now I have request
to all of you please arrange my one bill with mentioning of all expenses regarding repair and service of my car Hope my request will take on PRIORITY as I
have already been bothered with Prem Motor Service Centers employee
Dealership State : RAJASTHAN
Dealership City : JAIPUR
Workshop Location 12 13 , SUDARSHANPURA INDUSTRIAL AREA JAIPUR ­302013 JAIPUR
Dealership Name : PREM MOTORS PRIVATE LIMITED

Dear Team,

We would like inform you that we have been misguided by Automotive Team in Nasik. Our Vehicle met with an accident on 21 st April 2019. We have parked the vehicle in showroom with an intention that the vehicle will get repair as we were having our insurance of Maruti Suzuki New India Insurance. We were not informed about the parking charges. In between we were informed that our vehicle is total loss by the insurance company.

Now after loss showroom is asking for 300/ - per day parking charges and 5% insurance estimation charges. We were not informed per day parking Charges at the time of parking the vehicle. This is total misguide from showroom

We trust Maruti Brand & were planning to purchase another vehicle from you but if we will get such type treatment than we are unhappy

I suggest you would help to get a solution on it

Thanks-Vishal Pandav

30/11/18 light show in my Swift,car chq in your katariya automobiles chikhli station he chq car and say oil level is right now but oil pump switch is not available you go and come after 3-4 days but in between engine light on and car break down on road I have job card with no remarks,I am talking with every coustmer care manager but response is bad he say lobour charge pay by katariya automobiles but parts amount not pay but this is not coustmer foult, please help me
From.chintan shah

Pls urgent required ambulance omni

Namaskaram,
I'm Vinesh from Vijayawada. I bought Suzuki Ignis, Petrol, Tinsel Blue with registration number AP16 EN 6314 on 14th Dec 2017. I met with an accident on 4th May 2018 on Vellore Krishnagiri Highway (6 track road) at around 2 PM.It was due to sudden crossing of a dog from the median. Applying the brakes, the vehicle lost control and hit against the central Median and tumbled 3 times and reached the left most lane of the highway.

Because I was wearing the seatbelt and no-one else traveling along with me I was safe without major injury. Yet the shocking thing is that the Air bag for driver and the co-passenger did not deploy. The car is taken under total loss because the damage is very high. I'm unable to upload the pictures here to convey the level of damage to the car.

For last 20 days I've tried to reach the higher ups to escalate the matter. But I'm not given the necessary details by the people who are in touch from the showroom GM or the territory service manager of North Tamil Nadu. Hence I'm left with no other choice other than filing a suit against Suzuki.

This is the first car for my family bought with full upfront payment in Vijayawada. It's thoroughly disappointing and distressing to see how insensitive and irresponsible people are from such a reputed company. Also the standards in the manufacturing of the car which are claimed to be supreme cars from Suzuki eligible for export across the world.

I don't know if this post would ever get posted.. Else I'll do everything needed to bring this to the light if the people in this country for their safety and well-being from buying such low standard cars.

Pranam

i have purchased scross alpha in 2015 and now my cars touchscreen system is not working.... if i giv it to a company they r saying it can’t be repaired u should change it ... paying . so much nearly 60k for touchscreen player and they r sayin it can’t be repaired such a worst cheap quality maruti cars guys pls don’t buy nexa cars

Dear Sir/Madam,

This is in regard to my car Maruti Suzuki Ertiga GREE with Registration Number: UP78DC0393 Registered in the name of Rakesh Jain. I sent my car for servicing to KTL Harshanagar, Kanpur on 10/03/2018 for which I made a payment of Rs. 15000. I had to leave for Delhi by car on 6/04/2018 so I sent my car again to KTL on 22/03/2018 so as to avoid any glitches during my journey for which I did a payment of Rs 4000.
While coming back from Delhi on 7/04/2018, the car broke down near kanauj on the lucknow-agra expressway. I called the maruti suzuki customer toll free number but got no response. I had to call UP100 to get help and the car was towed to KTL workshop kanpur.
The next day I got a call from the service centre that the mobile oil got over. I asked them if they had not filled it when I sent my car before leaving for Delhi. After 2 hours,I got a response that they have filled one and a half litres of mobile oil and that the Car's engine is not working.
I'm really pissed off with the KTL employees as no one is willing to listen to me. I have been a loyal customer of Maruti suzuki since 1998 and have always sent my car timely for servicing. Even after that I'm getting such attitude from them.

Rakesh Jain

I was called by Maruti for routine service and as routine calls for it, I took the car in, was told to come back the next day, I took the car on the next day, got a rep who was going to serve me, gave him my car, came back for it later, paid the amount I was charged, left with the car as I did regularly, only this time, on the 2nd day after the service, my car broke down. I called the helpline again and again, alone, on the road in the middle of the night. there was no assistance. when I left from the spot leaving my car stranded, I got a call from someone the rep had arranged, it was too late, the next morning, my rep called the same service and their number was suddenly available. they filed my complaint and I had to tow my car to take it to Vitesse for fixing the petrol tank. I pick up the car again and go about my business, only to be stranded alone in the middle of the night again because of the battery giving trouble.
the car that hasn't given me trouble in 4 years suddenly started acting funny within days of a routine servicing.
I know it could be coincidental but I have my doubts. I also want to specify that I am writing this to complain about the 24 Hour helpline because as a woman, being stranded alone on the road at night is not fun. and the email provided with the helpline contact number also bounced back within 5 seconds. I called again the next morning and the call magically connected. its not done. I am furious. I want the company to apologise to me for the harassment I have faced within this one week. I don't want to claim any money, that's not what my complaint is about. I want them to be sorry and make their helplines more efficient. Make sure someone is there for assistance at all times. Specially catering to problems in the night.

I booked one Maruti Celerio AMT on Feb 12/2014 at Shakumbari Haridwar with and assurance that the vehicle of my choice (color) will be made available within 10 days. It is already more than 40 days by now and there is nothing in sight. The dealer is not in a position to say or commit any timeline now. I can't wait endlessly. How should I do? Is it not the responsibility of the company to keep a track of all such bookings and give a convincing reply to the customers in time. What is the timeline now and when can I get it. Will you please enlighten me by ringing up my mobile promptly so that I may be able to make up my mind whether to keep on sticking or not.
Do you have any other AT in the above range. What about A-star?
Jai P Agarwal/ Mobile: 9411565440
'

Dear team,

Please go through the below contents of email and advise urgently.

Best regards,

Pawan Tanwar

From: kumar pramod <kumarpra [at] bharatpetroleum [dot] in> Fri, 14 Jun '13 12:38p
To: You and others
View blocked images
Dear Sir,

We thank you very much for writing to us and tender our apology for the inconvenience caused to you at our COCO RO on 11.06.2013

As you are aware that our BP Vasant Vihar Retail outlet is fully automated COCO PETROL PUMP & each & every transaction is captured in computer thru V-SAT. We have checked our records thru automation & confirm that on 11.06.2013 at 18:30;38 hrs , we had delivered 49.03 ltrs of MS in your vehicle. Please note that our fuel dispensing machines are calibrated by Govt of Delhi , W & M Dept. & the measure can be checked/ verified round the clock at the COCO RO.Our staff had requested you to check the measure at that moment itself , which you refused to check.

The tank capacity as mentioned by the car manufacturers do not dcelare the ullage and capacity of joining pipes fuel tank , which ultimately mislead the customer in term of full capacity of these vehicle fuel tanks & it results in dispute .

We wish to bring to kind notice that in the past Controller Legal Metrology, W&M Dept, Govt of Delhi has written to the Delhi car Dealers regarding declaration of non caliberated tank capacities & the procedure adopted for caliberation of car tanks .

We once againg invite you to check our dispensing machines deliveries of any product for the correctness of fuel dispensation at the time convenient to you.

Please do not hesitate to write/ contact undersigned in case you require more clarification on the issue.

We once again thank you very much & assuring our best services always.

Pramod Kumar

From: tanwar [dot] pawan [at] rediffmail [dot] com [tanwar [dot] pawan [at] rediffmail [dot] com]
Sent: Friday, June 14, 2013 11:41 AM
To: kumar pramod
Subject: Dissatisfaction in the quantity of petrol filled on 11 June

Kind attn: Mr. Pramod Kumar
Manager
BPCL, Vasant Vihar
Delhi

Subject: Dissatisfaction in the quantity of petrol filled on 11 June

Kindly note on 11th June evening around 0650 pm, I came to fill petrol in my car Swift VXI - 4723. I asked the staff to full the tank. After filling petrol he asked me to pay Rs. 3140 against 49. --- liter petrol. While as per company (Maruti) petrol capacity of the tank is only 42 liters. While your staff filled approx. 49 liter petrol.

May I request you to kindly clarify on the same. How can your staff fill 49 liter oil in a tank with capacity of 42 liter? Even though there must be almost 3 liter oil in the tank which can’t be used.

Best regards,

Pawan Tanwar

On 26th March 2013 I went to purchase a Maruti Alto 800 LX car to M/s Hira Automobiles, Patiala. The dealer asked me to make a payment of Rs. 2, 68, 000/- which was inclusive of everything like Price of Car – Discount + registration Charges + Transportation Charges + temporary number + Insurance.
The dealer also promised to give a Gold coin as per the scheme.
The amount of cheque transferred to the account of Hira automobiles on 28th March 2013. They did not gave me the Invoice on 28th March 2013. They delayed it deliberately and gave it to me on 4th April 2013.
The Dealer has not provided anything in spite of a Gap of 25 day. Neither have I received Insurance paper nor registration paper nor Gold Coin.
Then they demanded money for Auto Dipper, by citing the rule implemented from 2nd April 2013.
I argued that had they given the Invoice on 28th March 2013, I could have had my Registration done before 2nd April 2013, without any problem. But they are not listening and demanding money.
I have been running from pillar to post and begging the staff of Hira Automobiles but nobody is listening.
Till date I have not received Insurance paper or Registration paper or Gold Coin. Whereas I have made complete payment of money on 26th March 2013.
They have harassed me so much that I am forced to write my story of sufferings on Facebook and to all my known so that no one else should be subjected to harassment by buying a Maruti Vehicle.
I am going to make an appeal to my friends “ PLEASE NEVER BUY A MARUTI VEHICLE. YOU SHOULD GO TO MARUTI IF YOU WANT TO BE CHEATED”.

Complaint of no good service of Sales man from Paramount Wheel Pvt Ltd which is located on Kashimira Rd at Thane. I have purchased a Wagon R VXI on 10th oct 2012, and they have assured me that i will be receiving the RC book within 45 days but yet i have not received the RC and they hve given me rc xerox but the original we have not received till today. and they are least bother of our complaint. please do the needfull as i am facing to drive the car on road .

Dear Sir,
This is about my new Swift Dzire VXi 2012 with 3800kms brought six month back. I am an NRI working in Dubai as a technical support Executive in Chrysler, Jeep & Dodge authorized dealer (Al-Futtaim; Trading Enterprises, Dubai).
On my way to airport my car broke down and I sent this vehicle to the dealer for repair. The clutch found burnt and to be replaced. This new car had this problem and asking me to pay about Rs 4500 as a repair charge. I am only person handling this car and driving various vehicles for years. As this vehicle is brand new and I have to use further, please advise me what to do with these kind of failure in feature. I want as an immediate solution to get this repair under warranty and deliver my car. Car is with dealer, maruti Calicut Indus motors.
My Vehicle Details as given below.
Reg No. KL 13 Y 4114,
Chasiss No. MA3EJKDIS00165323
Date of sale; 08/06/12 From Indus Motor, Kannur Dt, Kerala ST.
Date of Reg: 02/07/12.
Hope I will get a suitable reply on this on my email, prasanna [dot] kumar [at] alfuttaim [dot] ae or prasannattan [at] yahoo [dot] com

dear sir,

I Sanjivan .R. Agawane i have Exchanged my car model MH02M4752 maruti 800 of 13-5-1996 white car with exchange new car Maruti Alto lxi cng from front point .My car has been deal with Rs 25000 +200 + Assoriseri 5000 Exchange with maruti Alto lxi cng new model with discount bonus 25000 .our old car has been deliver to front point on 27-9-2012.Now on place of Alto lxi cng car the new alto 800 car has launched but the front point of maruti Suzuki of thane showroom they have not informed us of new alto 800 car .Now there not giving us our 25000 check and our old car maruti 800 car. so please kindly pay attention on our complaint.

I bought a 2nd hand ALTO car 2006 model in Rs 1,60,000 from TRUE VALUE (maruti suzuki ) in FEBURARY 2012 from mohali true value showroom, Chandigarh.At that time the employees of maruti showroom told me that the car is in good condition and if there is some problem than they will rectify.but after one month when i used during summer, AC was not working. when we took this car in maruti suzuki workshop in mohali,then no one bothered about it.i approached so many people but no one did anything to solve its problem .from last few months i am facing so many problems in this car like NOT STARTING,BREAKS NOISE,BUMPER SOUND,FRONT GLASS WAS BROKEN AT THE TIME OF SALE,A.C DID NOT WORK. the customer services is just for the name sake.no one bothers here.i approached the TRUE VAlUE to get me the NOC of this car but still they didnt manage to get it.i am fully harrassed i think because i bought car from this company.

so i advise u all dont buy any car especially 2nd hand car from TRUE VALUE (maruti suzuki ).forward this msg to your all friends.

Pankaj sharma
h. no. 6,type 13d
Sector 12
chandigarh

IDear sir/madam,
I have booked Maruti Swift VDi White colour on 15/06/2012 with Rs. 50,000/- at your Kalyani Motors, Bangalore Karnataka. they promised me to deliver in Two months(approx 15.08.2012).I reached the office on first week of sept to enquire about delivery and settlements , sales person told me the delivery will be delayed for another three months. What is fun waiting for another two to three months or more. finally when can i get the vehicle. Kindly send me the positive result.
Hoping and Waiting for a positive response
Regards
K N Manjunatha
09886852945

I have faced a problem with a well known dealer in Navi mumbai for my WagonR free servicing. The executive has forcibly done anti rust coating on the car without my approval. when asked, he says he had taken an approval from my father. please note that this is a non marut item and expensive one. this item does not have any warranty and no way check if it is done at all. my sales executive had informed me not to get it done as it is useless for brand new cars and the service executive has duped me for Rs 2800 by doing this. Now they say, we cannot refund anything. Worst thing is that he has done anti rust coating which i did not ask for and has left other work incomplete for which i had given a written request. I think this is all about the incentive that is reserved in the external items that entices the service executives more than the actual service.

recently i had planned a visit to tourist places in and around pune , which include lot of ghates and tough roads , i decided to do servicing at maruti seva nagpur, i gave the car to the dealer and to my surprize the estimate made by the service rep. was rs7300, i was surprized that such a big amount considering the fact that car was 2 and half yrs old, i checked the bill found that they had added petrol additive to my diesel car , moreover diesel additive bill too was there, i questioned him and said if i had not cross chcked i would have never come to know.
the next morning i drove to pune the vehicle alignment was very very poor. i had a tough time driving.
Maruti delears have just started to loot the customers by adding all unnecessary items in servicing .

be carefull of maruti seva nagpur during servicing

i had given my car(wagon R DL5CD 9957) for repairing on 12th jan 2012. i was assured i will get the car back on a months time. today it is 30th may, almost 6 months and they are asking me for some more time.
the concerned service centre is Hibro motors, itanagar, Arunachal pradesh

I purchased the SWIFT VDi Vehicle ID No.MA3FKEB1S00714057- Customer ID 11163966543 vide Invoice Number VSL11000341 dated 28-06-2011 from your Autorised Dealers- M/s Prem Motors Pvt. Ltd., B1-B2, Shankar Point, Sanjay Place, Agra

Since its date of purchase, the above Vehicle has some problems particularly starting problem. For repairing etc., I have to leave the above vehicle many times at your Authorised service center - Prem Motors Pvt. Ltd for the same problem. Everytime I was assured by GM(Service) of the service center that the problem would not occur again as they have fixed the problem. In this regard, you may refer your records. On 17-05-2012 the above vehicle has been stopped in way, despite my best efforts, it could not be started, as such, I have to leave the same at Authorised Service Center. Since then the vehicle is still in the Authorised Service Center.

Under these circumstances, I have no faith in this vehicle. This vehicle has hardly been run upto 2500 Km. As such, I shall not be interested in taking back this vehicle from Authorised Center.

I shall thank you to please arrange to replace it and arrange to supply new vehicle as it is under warranty period, to avoid further displeasure.

Thanking You,

Ambrish Chand Agrawal

I had purchased Maruti Ritz from RNS Yeshwantpur about one month back. The after sales support from them is most unsatisfactory for the following reasons.
1. Seat cover chosen me was all black. Rats had damaged the cover and similar one was not available hence I had to agree with an alternate combination to speed up delivery.
2. Was called up at 4pm for delivery. Actual delivery time was 7.15 pm
3. The smart card sent to me has been return for rectification of my father's name which has been wrongly written. Still waiting for the corrected smart card.
4. I was provided with a orginal key and a duplicate key. I applied for two extra keys. Keys arrived after 15 days and was told to collect the extra keys. On arriving no one asked me to get the duplicate key. I had to wait for 3 hours for the password to come and they registered the three keys.
5. After about a week when I tried to operate the duplicate key it would not work. Went again to RNS Motors who this time realized that the duplicate key had not been registered. Once again brought the the other two keys and this time the four keys was registered. I had to wait approximately 3 hours for the password and registration of four keys.
6. Today I complained that the remote was not working properly. Went to RNS and they rectified it. On reaching home found that the key manually operation of four doors was not functioning after going to RNS once again. Now they have informed that it can be set right only by Maruti Nippon guys tomorrow only.
Please let me know what is customer satisfaction and how do you apply to your unit RNS Yeshwantpur. Very poor management control.

Kiran Kamath
sudarshan, 7/1 8th main 13th cross malleshwaram bangalore 560003
tel 23565458/9448381764

Dear sir,

I had bought a new maruti 800 (MP 19 CA 1857) by the name mohd.
Iftikhar ullah in yhe year 2007dec. it is giving some problem while
driving it automatically locks billing n engine stops. this is the 6th
time i m facing this problem. last time when it does i called the your
service station ( maruticraft india pvt ltd sec-63 noida) they told me
to bring the car to sevice station n i went there n get it fixed but
this time i was in UP far-away from my home same problem occur again.
i called service station they again told me to bring to sevice
station, i told them to send a service boy to the site but they
denied. see how difficult it is to bring it back home n how much time
is consumed.

maruti suzuki is brand name which sells by its name but if
somebody knows it has such a locking problem n even careless behavior
of your service station then i think it is just a name n nothing else.
i request you to plz fix it up, i m really fed up from your services
and my experience with maruti is not good at all.

warm regards
Arshad Ifthikar
cont no. 9910328357

i have booked swift dzire vxi on 20.02.2012 with t.r.sawhney amar colony lajpat nagar new delhi-110024 and on 23.02.2012 i informed the company on phone that i want to switch over to zxi model.i was asked to give this request in writting which was given on 27.02.2012 but till date the company is not in a position to tell when the car will be delivered .i want to get my car in navratras starting on 23.03 2012. pl help.my mobile no is 9811284440

While crossing a speed breaker my oil pan broke , I immediately replace the oil pan at Beekay Auto & did my first free service too. After observation engineer of Beekay told that engine is ok . I use my car very rare ( in 14 month only meter reading is 2970 ) . On 16-02-2012 I was going to Kolkata from Asansol , after 100 Km at Burdwan I found a abnormal sound from the Engine , I took my Car to BEEKAY AUTO , Burdwan . They told the problem is with the Bearing set connrod . I carefully brought my Car to Beekay Asansol . They observed and told me that Half engine has to be replaced which will cost Rs 40000/- . At present I cannot afford to bear the cost. I also want to know where is my fault . At the first stage when they replaced the oil pan they would have advice me to replace the other necessary part . Due to they carelessness I have to bear the cost. It is worthy

Dear sir/madam,
I have booked Maruti Swift Dzire LDI Metallic silver colour on 11.07.2011 with Rs. 5000/- at your INDUS MOTORS agency in Chennai Royapettah . they promised me to deliver in three months(approx 11.09.11).I reached the office on first week of sep to enquire about delivery and settlements , sales person told me the delivery will be delayed for another three months. but till now(04/02/2012) didn't delivered the vehicle.
Hoping and Waiting for a positive response
Regards
saravanank
9551111999
Chennai

My car was repaired after an accident at Sushila Automobiles Workshop at Ranchi in July 2007. Refer their invoice no. 004136, Job no. 0085558 dt. 15.09.07. To my dismay I have been informed by the dealer at Etawah that Sushila Automobiles has replaced the damaged chassis with one without any no. Even the identification plate with Engine no. and chassis no. is missing. I have lodged a complaint with MSIL on 15.09.11. Till date the same has not been attended to. My car is grounded. Will the higher authorities at MSIL Headquarters arrange to attend to my complaint immediately.

→Co

i had booked maruti Swift VDI on 31.08.2011. Even after 4 months when I did not get any response, I had mailed on the mail address given on the official site of Maruti Suzuki.

To my surprise I noticed that for the first time Customer Service Cell of a big Corporate has been outsourced to a call centre who just register the complaint but cannot give a feed back to the customer. I had registered complaint number 5906051049 on 04.12.2011 at their customer care email (contact [at] maruti [dot] co [dot] in). Even after 40 days, I have been informed that someone is looking in the complaint. I do not understand whether some one is looking into the complaint or sleeping over the complaint in maruti.

When I further insisted, I got a mail giving their Corporate Office board number where I can pursue the complaint and the call centre is not authorized to give names, email addresses or telephone numbers of any officer.

This clearly indicates that a customer is left to the sole mercy of either the call centre or the dealer and customer cannot contact any responsible officer in the company. I did not expect such feedback system from this Company.

If someone in Mazruti Suzuki is listening, they can contact me either on may mobile number 8826699368 or write to me on goeldinesh61 [at] gmail [dot] com.

Dear sir,

I booked a maruthi swift vdi vehicle on 25th july, 2011. Till now i did not get. I have booked in Hyderabad. Why this much delay. but dealer told it will come by december 2011. but it is already 05th jan 2012 nothing. pl respond.

Sir

I am N.V.Vijayakumar, working as Manager (Airport Security), Chennai Airport.

My Sister N.V.Sasireka had purchased one new Maruthi Swift on 09-02-2011 from your agency Popular Vehicle and service Ltd, Anna Nagar, Chennai.
Address : N.V.Sasirekha,, No. 87, Nattu Subrayar Street, Mylapore, Chennai - 600 004
Phone : 97907 54594

Complaint :
From the date of purchase her vehicle gets some Engine noise while running, the same was taken up
to the dealer during Ist service also, but no rectification can be done . Day by day the noise has been
increased and same was brought to the knowledge of dealer during 2nd Service .

After 2nd service noise problems partly solved ( noise will come occasionally and speed exceed 60 km )

due to rain the vehicle was not used for more than 20days

During 1st week of October-2011 when Car has been started , heavy sound was arised in engine, and immediately my sister had informed the matter to popular Vehicle and car was taken up to their workshop by dealer.

After 10 days the message given by dealer that due water flown in to engine , some parts gets damaged therefore engine has been removed and forwarded to their another workshop for repair works.
Before removing the engine no information has been given and no consent has been taken from my sister.
Now the popular agency is given budget for Rs. 48,000/- plus tax for rectification works.

Sir, my sister is School teacher and after watching of your advertisement for SWIFT CAR, my sister taken loan from bank and purchased the SWIFT CAR from Popular.

Car has been purchased on 09-Feb.-2011 and within one year it is not possible to incur Rs. 48,000/- .

Therefore it is requested to check the matter with popular Vehicle and please check any manufacturing defect is in our CAR OR otherwise advise the agency to cover the repairing charges through insurance.

Thanking you

N.V.Vijayakumar
Chennai
Mob-9444 13 9554

please cover th

sir,
i am k l Nanda asst. manager Indian bank Baliapal.sir on 04/10/2011 i had booked a Maruti wagon r Vxi by giving rs.5000/- to sky automobiles nh-5 PO-telengapentha ,Bhubaneswar road, Cuttack Orissa and received the order booking form where it has mentioned that rs.18000/discount through promotional scheme and corporate discount of rs.3000/-(total discount of rs21000/) and my tentative delivery date is 30/10/2011.in between on 25/10/2011 i approached the sales person for my vehicle but on discussion with him i came to know that they did not have the specific colored vehicle in there stock due to strike in the factory and told me to take the vehicle next month(Nov) with a new price as because the discount offer is for the current month.but why should i will be penalized due to the factory strike?

dear sir

i m a P.S.I. working in Karweer police station Kolhapur Maharastra. In our police station jurisdiction one unclaimed Maruti esteem car has found in suspected motion. It has no register no. but i will give u chess no & eng no.
chess no MA3EBE41S001735
eng no. G13BIN53848147

plz give me information about the car. plz send me, where the company deliver this car & also the invoice no

Dear sirs, Sairam. My Mother Urmil Anand bought an Alto LXI car having no. AP02AD3609 on 11.6.2010. Subsequently the two free services done by Durga Automobiles, Goothy Road, Anantapur were neither satisfactory nor of acceptable quality, leading to great dissatisfaction in our minds. In the last service on 28th February, the car was not even washed! Vacuum cleaning was also not done as the cleaner was out of order! I wonder if there are any quality checks on authorized stations or these too work on the basis of corruption between the authorized stations and the regional centers or whoever is responsible for quality of service! We now want to take the car for the 3rd free service and wonder if it will again be a waste of time as earlier? The least we can request is that this service is done to our satisfaction and customers are treated as customers and not as a burden.
Yours sincerely,
Prof. Deepak Anand

Hi,

I am Rajesh S Doshetty,
Purchased a Maruti Zen LXI 2005 ( Value 2.57 lakhs) on exchange of my old Zen LX 2001( 1.12 lakhs)
from True Value ,Mandovi Motors, Rajaji Nagar Industrial Area Bangalore.
Sales person Ali and Shankar.
Bearing Reg No KA 04 MB 7856
Contact: 9742533356 rajeshd [at] maricoworld [dot] net , rajesh_doshetty [at] yahoo [dot] co [dot] in

Closed the deal on 24th August at a advance payment of 5k as there was a breakage of the front windshield &
dent in the rail(Part below the doors from front to back) below the doors.
The deal was both the things would be replaced free of cost and delivered.
so the glass was replaced and delivered on 26th August after the full payment.
The rail was not available so the part was ordered and took a weeks time but no one turned back.
So i called up they told the part was ordered and yet to come, after another 3 days i called up still it was on the way from Pune.
After another 2 days the location changed from Pune to Gurgaon the part was on the way.
Finally the part was disappeared and was not available all over the India, and the replacement changed to repair.
I compromised to repair instead of replacing it. Because of no option left out.
They took 3 days for repair and at the end of 3rd day after waiting for 2 hrs the vehicle came from some other service center with the denting and painting work done and the vehicle interiors & exteriors was totally miserable not washed and paint and grease spots all over inside and outside, and above all the door alignment was miserable there was a gap of 6 mm on the top of the door all the rain water was coming in.
Next day i again came for realignment of the door, the alignment was done but not bothered to wash the vehicle but just cleaned some of the spots with a thinner.

I left for car for the first free service on 9th october at 12:30 Sunday
Complaint: The Wind shield wiper not working properly.
Asked for the service booklet by service engg which i was totally not aware. Than after asking to shankar i got the service booklet on 9th oct after 1.5 months of purchase of vehicle.
Under the warranty the wiper was to be repaired, but the co-ordination between the true value guys( Shankar/Ali and the service Engg Srinivas ) is pathetic.
I was the mediator between the true value guys and the service guy for the approval of the same. Earlier the delivery time given was 12: 30 noon than postponed to 2:30. Than the part was not available finally, the true value guy complaints about the service guy that the exact problematic part is yet to be known so that i can ask for free approval. The whole day every one promised that they would get back. after getting the spare from any of the other service center. Finally at 6:30 pm i tried to call up Ali he is out of show room to hospital to meet his relatives and the service guy is not reachable.
Finally shankar calls up 7:13 pm and tells the spare is not available the regular service is being done. When i already reached home.
Just to summarize there is no proper communication and people just keep on transferring problem to one another, just creating confusion and there no one person taking responsibility .There is no time sense at all.
If they not value there time at least value others.
Please help me out on the same.
After being a faithful customer of Maruti customer for last 12 years i am very disappointed.
Even though i know i paid about 35 k costly than other open market for the trust and belief of Maruti True Value Brand.

Dear Sir,
I am Deepak Sane from Nagpur (Maharashtra). I purchased a M/van reg no is MH31-DV 2290, on 22/08/2011. Today i received a call from Seva Automotive, Nagpur regarding 1st service. asked me to change oil for 1st service. I would like to know that, your company asking us to change oil every after 10000 km. why 1st time you are asking to change within one month or 1000 km. Seva Automotive said that it is norms of MUL, it is done for better lubrication. as a vehicle engine is fresh so it is necessary. just i want to that you people are not taking complete trial of the vehicle which engine must completely tension for such types. Why should i bare such amount for one month old vehicle.

Deepak Sane
87, Nazul Layout Colony,
Bezonbagh, Nagpur - 440 004
9028775843 / 8888883483

I have been to Ahmednagar at Kankariya Maruti to buy Maruti swift i was shocked when
i saw the car being a automobile engineer i found that many cars were found accidentally damaged repaired cars. When asked to the concern they told us that we are not able to answer since the cars are purchased from higher authorities.
it is not at all fair that the Maruti trusted dealers are selling this type of total loss repaired cars at their workshop.
I had enquired about the dealer at the local workshop in which i had came to know from one Mr Muna Ghattani who is working as the salvage buyer at Ahmednagar that maximum number of accidental damaged insurance car has been purchased by Kankariya motors Ahmednagar.
It is now the duty of Maruti Udyoug to look into this matter what i had come to know i had brought into their knowledge & peoples should stop keeping trust on authorized dealers.

Dear Sir ,
I have booked D'Zire LDI (white colour) on 22.02.2011, At Bhandari Automobile Pvt. Ltd. Gariahat, Kolkata,
while booking of the car, dealer's sales person had promised for delivery the car by 15th April, 2011, but in first week of April I inquired about delivery status of the car, they informed me that there is slight delay and car will be delivered in May first week, again in May there promise turned false and now they promised to delivered by 15th June, 2011,
after confirmation of the delivery on given date and on demand of dealer, I have paid all the payments including bank loan in the interest of getting delivery as soon as it received at dealer's place.

My receipt nos are as follows:
i) REC 10004457 date; 22.02.2011 : Rs. 5,000/- (booking amount) Cheque No. 445191 dt. 1.06.2011 (IDBI bank)
ii) REC 11006074 date; 01.06.2011 : Rs. 140,000/- (final payment) Cheque No. 445192 dt. 1.06.2011 (IDBI bank)
iii) REC 11006075 date; 01.06.2011 : Rs. 141,310/- (final payment) Cheque No. 445193 dt. 1.06.2011 (IDBI bank)
iv) REC 11006076 date; 01.06.2011 : Rs. 3,600/- (final payment) Cheque No. 467508 dt. 1.06.2011 (SBI bank)
v) Bank Loan amount : Rs. 3,50,000/- is also paid to the Dealer. in first week of June itself.

but after making of 100% payment it is one month gone we have not got the car. Every now & then I am behind sales manager of the above said dealer but they are not committing any date of delivery.

The loan amount has also been paid to dealer and monthly EMI payment is also started and two EMI have already gone including this month from My account without having car with me.

I don't understand how can dealer take 100% payment if the car was not available or not sure when the delivery can be given. They were not supposed to book the car and also not supposed to take 100% payment in advance.

Now I am very unhappy by the way of treat I got From Maruti Suzuki dealer and feeling that I have made very big mistake that I booked and paid 100 % payment on trust of manager of dealer.

PLEASE NOTE THAT I AM A DRIVER BY PROFESSION AND WANTED TO BUY THIS CAR FOR COMMERCIAL USE (TRAVELS) with yellow number plate. I have obtain related permission letter from concern authorities for the use of car for commercial purpose. Last date for use of the said permission is 12th august, 2011. I am afraid and worried that if I don't get my car registered before 12th August,2011. I have to go again to get the permission which is not so easy.

When I came to know from sales person of dealer that I will be getting my own car in May 2011, I left the job and simply waiting for my car since then, now I am facing difficulties to pay EMI against CAR laon and to manage my house expenses too.

I want to know that WHO (MARUTI SUZIKI or Bhandari Automobile Pvt. Ltd. Gariahat, Kolkata) IS RESPONSIBLE TOWARD MY LOSS AND WHERE CAN I RECOVER IT FROM ?

Further I am requesting all the related concern person to look into the matter seriously and deliver the car with registration before 12th august,2011.

With Best Regards,

Pradeep Ray,
11, BB Chaterjee Road,
Casba, Nr. Balligunj station,
Kolkata
Cell No. 09477443337