RBL Bank Credit Card Contact No. 022-6232 7777

Updated on Tuesday, 29 October 2024 - 9:37am
Organization: 
Toll free Number(s): 
  • 1800 102 6222 (For Block Card/Complaint)
All India Number(s): 
  • 022-6232 7777 (Customer Support For Credit Card Queries)
  • 022-7119 0900 (Customer Support For SuperCard Queries)
  • 84335 98888 (WhatsApp Support)
Website: 
Official Website

IVRS Menu

022-6232 7777
1800 102 6222

Select your Preferred Language

  • Press 1: If you have applied for new credit card and want to know the application status
  • Press 2 : If you are an existing credit card holder.
    • Press 1: To generate or reset your credit card pin or to switch on or off your card transaction setting
    • Press 2: To know your credit card account information
    • Press 3: To report lost, stolen card or to report any fraud activity on your card

Select your Preferred Language

  • Press 1: To report lost or stolen card or to report unauthorised Transaction on your card
  • Press 2: Complaint

Email

  • cardservices [at] rblbank [dot] com (For Credit Card Queries)
  • customercare [at] rblbank [dot] com ( For Customer Support)
  • supercardservice [at] rblbank [dot] com (For SuperCard Queries)
  • cardcancellation [at] rblbank [dot] com (For Credit Card Cancellation Request / Sales grievance)

Insall App

Important Links

SMS Service

Send to 9223366333 from your registered mobile number.
Sr. No. Services Keywards
1 Temporary Block TBLOCK < Space> Last four digit card number < Space> Customer ID
2 Permanently Block BLOCK < Space> Last four digit card number < Space> Customer ID
3 For IVR Transaction SMS OTP < last 4 digit of your Card > to 5607011

How To Block Your Card

Sr No. Service Process
1 Through Website To Block Your Card, click on to Block Channel.
2 Through Helpline Number RBL Bank Credit Card: 022-62327777
Bajaj Finserv RBL Bank SuperCard: 022-7119 0900
3 Through Mobile Banking Login to RBL App - My Account - Settings - Profile settings - Report Dispute or Fraud - Fraud - BLOCK And REPLACE/BLOCK CARD
4 Through SMS Login to RBL App- My Account - Settings - Profile settings - Report Dispute or Fraud - Fraud - BLOCK And REPLACE/BLOCK CARD.
5 Through WhatsApp Banking Send Hi RBL to 8433598888 - Credit Card Services - Switch-off Card Transaction
6 Through Chatbot Go to the ChatBot- Menu - Credit Card services - Switch on or off Credit Card

Grievance Redressal

Level 1

  • If you have any query/feedback or suggestion regarding credit card services,you can call at 18001026222 or you can follow following channels to lodge your compalints:
    Channel For RBL Card For Commercial Cards For BFL Super Cards
    24-Hrs Helpline 022-62327777 022-62327777 022-71190900
    Email cardservices [at] rblbank [dot] com Corporatecard [dot] support [at] rblbank [dot] com Supercardservice [at] rblbank [dot] com
    Write To Manager - Credit Cards Service,
    RBL Bank Limited
    Cards Operating Centre - COC, JMD Megapolis,
    Unit No 306-311 - 3rd Floor, Sohna Road, Sector 48,
    Gurgaon, Haryana 122018
    You will receive a response within 10 days.

Level 2

  • If you are not satisfied with the response provided to you OR if you have not received any response in 10 days, please escalate your grievance reference number to Head Credit Card Services
    Email headcardservice [at] rblbank [dot] com
    Write To Head - Cards Services,
    RBL Bank Limited,
    Cards Operating Centre - COC, JMD Megapolis,
    Unit No 306-311 - 3rd Floor, Sohna Road, Sector 48,
    Gurgaon, Haryana 122018
    Response will be provided within 10 days.

Level 3

  • If your Query is not solved by the solution given in Level 2, then you can contact to the regional nodal officer details given below:
    Email: regionalnodalofficer [at] rblbank [dot] com (Same For All)
    Sr. No. Location Names Contact No. Address
    1 Ahmedabad Nitin Chourasiya 022-43020781 RBL Bank Ltd. First floor, Viva Complex, Opp Parimal Garden,
    Near JMC House, Ellis Bridge, Ahmedabad, Gujarat-380006
    2 Bangalore M. Sekhar Babu 044-40431529 RBL Bank Ltd, Ground Floor, G-13, G-14, G-15 And G-17,
    Prestige Towers, 99 And 100 Residency Road, Bangalore-560025
    3 Bhopal Md Istiyaque Ahmad 033-40330168 RBL Bank Ltd, Ground Floor, Plot No: 2, Akansha Complex,
    Zone-1, MP Nagar, Bhopal, MP-462011
    4 Bhubaneswar Anindya Sengupta 033-40330168 RBL Bank Ltd, Unit No. 16, N-5/101, Ground and First floor,
    Jaydev Vihar, IRC Village, Nayapalli, Bhubaneshwar-751015
    5 Chandigarh Manpreet Singh Bharara 011-69204421 RBL Bank Ltd, SCO 135-136, Sector 9-CC, Chandigarh-160009
    6 Chennai I Godfrey Vikram 044-40431529 RBL Bank Ltd, No 105/56 G N Chetty Road, T Nagar, Chennai-600017
    7 Chennai II Godfrey Vikram 044-40431529 RBL Bank Ltd, No 105/56 G N Chetty Road, T Nagar, Chennai-600017
    8 Dehradun Ankit Aggarwal 011-69204421 RBL Bank Ltd, P-7 Sector-18, NOIDA, UP-201301
    9 Guwahati Anindya Sengupta 033-40330168 RBL Bank Ltd, Unit No. 16, N-5/101, Ground and First floor,
    Jaydev Vihar, IRC Village, Nayapalli, Bhubaneshwar-751015
    10 Hyderabad Abhrapudi Krishna 044-40431529 RBL Bank Ltd., D.No. 6-3-865, Ground Floor, Home Jupally,
    Opp. to Green Park Hotel, Green Lands, Hyderabad-500016
    11 Jaipur Deepak Kumar Gupta 011-69204421 RBL Bank Ltd, Vaibhav complex, Amrapali Circle, Vaishali Nagar,
    Jaipur, Rajasthan 302021
    12 Jammu Manpreet Singh Bharara 011-69204421 RBL Bank Ltd, SCO 135-136, Sector 9-C, Chandigarh 160009
    13 Kanpur Ramendra Pratap 011-69204421 RBL Bank Ltd, 1A, Ground Floor, Sapru Marg Hazratganj
    Lucknow-226001 (U.P)
    14 Kolkata Michelle Alistair 033-40330168 RBL Bank Ltd, Ground Floor, Horizon Building, 57 Jawaharlal
    Nehru Road, Kolkata 700 071
    15 Mumbai I Sharvari Phadnis 022-43020781

    RBL Bank Ltd, 16th Floor, Empire Tower, Reliable Tech Park,

    Off. Thane-Belapur Road, Airoli, Navi Mumbai-400708
    16 Mumbai II Sharvari Phadnis 022-43020781 RBL Bank Ltd, 16th Floor, Empire Tower, Reliable Tech Park,
    Off. Thane-Belapur Road, Airoli, Navi Mumbai-400708
    17 Patna Ramendra Pratap 033-40330168 RBL Bank Ltd, 1A, Ground Floor, Sapru Marg, Hazratganj,
    Lucknow-226001 (U.P)
    18 New Delhi I, II Ankit Aggarwal 011-69204421 RBL Bank Ltd, P-7 Sector-18, NOIDA, UP-201301
    19 Raipur Anindya Sengupta 033-40330168 RBL Bank Ltd, Unit No. 16, N-5/101, Ground and First floor,
    Jaydev Vihar, IRC Village, Nayapalli, Bhubaneshwar-751015
    20 Ranchi Md Istiyaque Ahmad 033-40330168 RBL Bank Ltd, Ground Floor, Plot No: 2, Akansha Complex,
    Zone-1, MP Nagar, Bhopal, MP-462011
    21 Thiruvananthapuram Justin Mathew 044-40431529 RBL Bank Ltd, Ground Floor, Shanthi Karthedath Avenue,
    North Gate, Tripunithura, Ernakulam, Kerala-682301
    22 Shimla Manpreet Singh Bharara 011-69204421 RBL Bank Ltd, SCO 135-136, Sector 9-C, Chandigarh - 160009

Level 4

  • If the reply provided by the Nodal Officers does not meet your expectation OR if you have not received any response within 10 days, you may call/ write to
    • Principal Nodal Officer
      Ph: 022-71432700
      Email: principalnodalofficer [at] rblbank [dot] com
      RBL Bank Ltd, Unit No. 306-311,
      3rd Floor, JMD Megapolis, Sector - 48,
      Sohna Road, Gurugram - 122018, Haryana
    Principal Nodal Officer will endeavour to resolve the issue to your satisfaction within 10 days.

Level 5

  • If the reply from Principal Nodal Officer fails to address your grievance ,Then you can call at tollfree number 14448 or can write to the Reserve Bank at-
    Reserve Bank of India
    4th Floor, Sector 17,
    Chandigarh 160017
  • You can also lodge your complaint online through Reserve Bank Integrated Ombudsman.

Report Unauthorized Transaction

Contact: 022-61156300 (24*7)
Email: vigilance [at] rblbank [dot] com (9am-6pm, Mon-Sat)

Offices Contacts

Sr No. Office Name Contact Details Fax  Address
1 Administrative Office 0231-2650981, 0231-2650982, 0231-2650983, 0231-2650984
 0231-2657386 RBL Bank Ltd.
Mahavir,
Shri Shahu Market Yard,
Kolhapur - 416005. Maharashtra State, India.
2 Registered Office  0231-6650214
 0231-2657386 RBL Bank Ltd.
1st Lane,
Shahupuri,
Kolhapur - 416001. Maharashtra State, India.
3 Corporate Office  022-43020600
 022-43020520 RBL Bank Ltd.
One World Center, Tower 2B, 6th Floor,
841, Senapati Bapat Marg,
Lower Parel (W),
Mumbai 400013. India.
Parent Article: 
RBL Bank Customer Care No. 022-6115 6300