RBL Bank Customer Care No. 022-6115 6300
- 1800 419 0610 (Missed call from registered mobil no. for account balance)
- 022-6115 6300 (Customer Service/Banking Queries)
- 84335 98888 (WhatsApp Support)
- 022-7110 9111 ((E-Banking Services)
IVRS Menu:
022-6115 6300 (Phone banking services)
First Select Language
- Press 1- To blocks your card or report fraud
- Press 2- If you have insignia relationship
- Press 3- For credit card queries
- Press 4- For other banking product and services
- customercare [at] rblbank [dot] com (For Banking Queries)
MoBank Mobile Banking App
Important Links
SMS Banking
Send SMS To 9223366333 for all your SMS Banking Enquiries
| Sr No. | Description | SMS Keyword |
|---|---|---|
| 1 | Registration for SMS Banking | REG C |
| 2 | De- Registration on SMS Banking | DEREG C |
| 3 | Change of Primary Account | SET C A |
| 4 | Balance Request CASA ( 1 ) | BAL C |
| 5 | Balance Request CASA ( 2 ) | BAL C A |
| 6 | FD Enquiry ( 1 ) | FDINQ C |
| 7 | FD Enquiry ( 2 ) | FDINQ C F |
| 8 | Loan Balance Enquiry ( 1 ) | LOANINQ C |
| 9 | Loan Balance Enquiry ( 2 ) | LOANINQ C L |
| 10 | Last 5 Transactions CASA ( 1 ) | TXN C |
| 11 | Last 5 Transactions CASA ( 2 ) | TXN C A |
| 12 | Cheque Status Enquiry | CHQSTA C A Z |
| 13 | New ATM Pin Generation | PIN CRD C P |
| 14 | Temporary Blocking of Card | TBLOCK CRD C |
| TBLOCK CRD | ||
| 15 | Unblocking of Temporary Card | UBLOCK CRD C |
| UBLOCK CRD | ||
| 16 | Permanent Blocking of Card | BLOCK CRD C |
| BLOCK CRD | ||
| 17 | Help Command | HELP |
| 18 | Retrieve all Customer ID (CIF) | CIF |
| 19 | Retrieve Customer ID (CIF) for an account | CIF ACN |
| 20 | Postive Pay | CTS Z CAMT ZID A PN |
| 21 | Email ID update | EML CLF EAD |
Keywards Short Form Abbreviation
- C - Complete Customer ID
- A - Complete Account Number
- F - Complete Fixed Deposit Number
- Z - Complete Cheque Number
- CRD - Last 4 digit of card number
- P - PIN customer wants to set on the card
- ACN - Last 4 digit of Account Number
- CLF - Last 4 digit of Customer ID
- EAD - Customer's Email Address or Email ID
- CAMT - Cheque Amount
- ZID - Cheque Issue Date
- PN - Payee Name
To Report Loss or Unauthorized Use of Debit Card
Use any of the following options to block your card immediately:- Helpline Number: 022-61156300 or 1800120616161.
- Mobile Banking: Login to RBL MoBank, Click 'Manage Your Cards', Select Block/Unblock Card, Select option Temporary/ Permanent block, Enter OTP and verify.
- Internet Banking: Login to Retail Internet Banking, Go to ‘Requests’, Select ‘Block Debit Card’, ‘Select your Account Number’ & ‘Debit Card Number’, Select ‘Reason’, Click on ‘Submit Online’ & click on ‘Confirm Transaction & Send OTP’, Click on ‘Submit’ button.
- WhatsApp Banking: Send Hi RBL to 8433598888, Select 'Temporary Block my Debit Card' option number from the menu.
Grievance Redressal
Level 1
If you have any query/feedback or suggestion regarding banking services, you have to follow following channels to lodge your compalints:
- You can contact 022-61156300 Customer Care 24-Hrs Helpline.
- You can visit nearest branches
- You can meet Customer Service Executive of your nearest branch or write to the Branch Manager.
- You can also fill Customer Suggestion and Complaints Form
You will receive a response from within 10 days.
Level 2
If you are not satisfied with the response provided to you OR if you have not received any response in 10 days, please escalate your grievance reference number. to Regional Nodal Officers:
Regional Nodal Officers
| Nodal Officer Name | Location/Zone | Contact No. | Email ID | Address RBL Bank Limited |
|---|---|---|---|---|
| Ms. Preethi Vijaygopal | South & Goa | 044-40431529 | regionalnodalofficersouth [at] rblbank [dot] com | First Floor, Rashmi Towers , No.1, Valluvarkottam High Road, Nungambakkam, Chennai – 600 034. |
| Mr. Yashovardhan Roy | Delhi, NCR, Uttar Pradesh, Gujarat, Rajasthan, Punjab |
011-49386421 | regionalnodalofficernorth [at] rblbank [dot] com | Upper Ground Floor, Hansalaya Building, 15, Barakhamba Road, New Delhi, 110001. |
| Ms. Michelle Alistair | MP & Kolkata | 033-40330168 | regionalnodalofficereast [at] rblbank [dot] com | Thapar House, 25 Brabourne Road, 1st Floor, Kolkata – 700 001. |
| Ms. Sejal Rajput | Maharashtra | 022-43020781 | regionalnodalofficerwest [at] rblbank [dot] com | India Bulls Centre, Tower 2B, 9th Floor, 841 Senapati Bapat Marg, Lower Parel – 400 013. |
The Regional Nodal Officer will respond to within 10 days.
Level 3
If the reply provided by the Second Level does not meet your expectation OR if you have not received any response within 10 days, you may call/ write to
Principal Nodal Officer
- Principal Nodal Officer
Ph: 022-71432700
Email: principalnodalofficer [at] rblbank [dot] com
RBL Bank Ltd, Unit No. 306-311,
3rd Floor, JMD Megapolis, Sector – 48,
Sohna Road, Gurugram – 122018, Haryana
Principal Nodal Officer will endeavour to resolve the issue to your satisfaction within 10 days. In case, the complaint needs more time to be examined, the complaint shall be acknowledged by explaining the need for more time to respond.
If the reply from Principal Nodal Officer fails to address your grievance OR if you have not received any response from the Principal Nodal Officer in 10 days, you may write to the Reserve Bank - Address & Area of Operation of RBI Ombudsmen
Fraud & Vigilance
Report a Fraudulent Activity
Call: 022-61156300
Email: vigilance [at] rblbank [dot] com
NRI Banking
For NRI Banking,Call: 022061156300
Email: nribanking [at] rblbank [dot] com
Offices Contacts
| Office Name | Contact Details | Address |
|---|---|---|
| Administrative Office | Call: 0231-2650981 to 984 Fax: 0231-2657386 |
RBL Bank Ltd. |
| Registered Office | Call: 0231-6650214 Fax: 0231-2657386 |
RBL Bank Ltd. |
| Corporate Office | Call: 022-43020600 Fax: 022-43020520 |
RBL Bank Ltd. |
Comments
Card reissue
Card reissue Abhi tak nahi Mila hai mujhe 1 month hogaye hai aur customer service s Bolte hai card jab tak nahi milta hai tab tak payment mat bharo aur mera civil ka L
RBL credit card reg
My credit card ending 6097 still remains active as I have received sms regarding Bill.payment while I was declined due to various reasons & reported initially without accepting & assured that My card will be closed within next 3 days but it still remains active.Kindly cancel it at earliest.and confirm. Similarly without using the card you’re chasing for payments.
card blocking
My register mail id venuraj [dot] kommula [at] gmail [dot] com, Bajaj Rbl super card service is very worrest, because they offer me pre-approve credit card offer then i'll told them ok give me then after executive came to my address for verification, that person mentioned wrong address in system, and when i was put a request for correct address they're asking me with mail to my register mail id,which is address proof for kyc , iam send couple of times my address proof through my register mail id to concern mail id then they reply me as can't recognize your mail id this is not register mail id, iam literally shock when they replied as not register mail id then how you sending mails need address proof for kyc to which is my register mail id, 2nd thing is im getting these problems past one and off month, when i call to customer care service they( custcare tellicaller and supervisor also) given all are fraud information, finally i don't like this service im feel completely unsatisfied and irritated with Bajaj Rbl supercard service so people don't take this credit card service they doing crime only
Rbl credit Card points
Hi yesterday rbl points redeem just check it but today do not redeem so what's happening my rbl points please check it
Recieved a call from RBL bank
Hello I recieved a call from this number +919971024xxx. She said she is from RBL and offered me credit card and also she takeny PAN CARD number and date of birth. They address, as I said I am from Chandigarh, she said they offer credit card to NCR customers only and call was disconeected from their side.
Now I want to know whether RBL is offering credit card in NCR only and who this persons are, who are calling us for credit cards.
Problem for payment of loan emi through Internet banking
Sir,
I have bajaj finserv rbl bank super card, and taken loan before two month.
My problem is when pay loan emi through ICICI Internet banking there is problem show that "uncorrected ifsc code", kindly give me correct ifsc code or other solution.
Thanks
Regards
Dilip choudhari
Credit card app status
Already I submit all correct documents
All verification will done successfully
10 days shown under process I track my app status shown same
cancellation of my insurance
Hi team
By mis-conversation of language through phone i said yes for insurance & I cancelled immediately by next day. Now I am trying to cancel my insurance since 1 year & what i used money for my usage, i had made timely payment thru to the same by internet banking.
I am making regular calls to your call centers & they given request Ids, regarding this but there is no response from your side,
I really feel very bad impressions on your team & My number is 903xxxx452 as I dobt know my card number u can locate it with my mobile number.
Plz cancel my card as dont want this unnecessary charges to be paid Request ur response fast on this query.
Not able to do transaction from my card
Dear RBL team,
I recieved a credit card last month with a yearly charge of 2000. I got a statement of rs.2360 for annual charge. I already paid that. But I am not able to use my credit card yet every time I use it transaction got declined, don't know why. I already chasing customer care through mail or phone. I got no response from customer care on mail and your credit card IVR don't have option if I want to talk to a representative. This is very disappointing that a bank who claims that we a the fastest growing bank with such worse services for their customers.
Hoping for response from your side.
Credit card RBL bank
No response is R B L Bank Exit 2
CREDIT CARD CUSTOMER CARE
HI TEAM.
From last couples of day.. i tried a lot to customer care number but i don't understand why talk with executive options is not available.
THANKS
laxman chauhan
Customer support and statement
Dear sir
Dear sir I am Balakrishna please send the statement and customer support not available
Credit card rewards
I have renewed 9K rewards towards amazon vochars but given incorrect contact details (typo) due to overlook. It’s alost 2weeks I’m trying to reach and get it resolved but nothing materialised until now. Most of the tones cust care No is busy and even it connect, hard to get chance to speak with executive as IVR asks to enter DOB in DDMMYY format ending with # but not recognising my correct DOB(it says incorrect). Couple of days by mistake (not known/remembered how to got connnected and it’s not now)I able to reach executive twice but they are literally not in a position to resolve the issue and it seems, they don’t even have the control after redemption of CC points
I would strongly recommend not to opt RBL credit cards since I have very bad experience with regards to my above issue
Thanks, Abbireddy N R, Hyderabad
Card not received
Hi All,
Would like to let you know that its been more than 1-2 months, I have not yet received my Credit card in hand, but I have received the Monthly statement for the same stating that I need to pay the xxx amount.
Not sure how this has happen because without receiving the card how I am being charged.
Please look into this or will have to take legal action to it.
Sandip Singh
Quarry about card
Customer service is not good now. Planning to change my card very soon and also advising my near and dear ones.
Creadit card
Hello my self a rbl customer not atall sastified with the bank service spicallay creadit card department not a good customer care service for the customer your customer care toll free number is not working not working worst experience in app also no call back login peroblem a big issue and i paid fine of 2000 for 60 rs in the bank blocked card froud trancesations till now noteven a update
Differences in Statement
Hi,
I am MD. Farhan.
I have checked my last month statement and i observed 1500 plus difference in my statement. i called to the customer care and mailed many time but still waiting for revert on same..
Very pathetic service by RBL Team.
Not closure of my SUPERCARD
The unpaid interest charges put by RBL is very high due to miscommunication. They don't send correct figures to repay. Afterwards they put so much fine. I am not interested to continue the card. So I repaid my dues as told by customer care executive. But after that also I informed that some extra amount to be paid. While enquire, they told the executive missed the GST amount. 10 days gone my card is not closed.kindly help me to close my card.
Credit card cancellation
My credit card still remains active as I have received email regarding Bill.payment while I was assured that My card will be closed within next 3 days but it still remains active.Kindly cancel it at earliest.and confirm.Already I have told you regarding closed my credit card, but it has not closed yet.
Thanking You,Yours sincerely,
Bikash Kumar
Grievences not entertained
Hi team
Due to my good credit score i had received RBL credit card through Bajaj Finance.
I had made timely payment of the same in the near by rbl bank drop box.
But the cheque were misplaced leading to RBL charging me unnecessary late fee charges and interest.
I had continuosly called the customer care everytime leading to new procedure to waive off the late fee and interest only resulting to more delay and add on charges. There was no investigation to the fact whether the chq was really dropped or not and customer really lying or there is some issue with the concerned branch and lately I was asked to pay entire late fee after one month.
Also my statements are been sent to wrong address that too after due date and after continuous follow up with call center till date not received single statement in my hand to see the bifercation of charges.
I had also mailed my complaint to supercardservices [at] rblbank [dot] com on advice of customer care person but after one week received replied that my complaint will not be entertained as my e-mail id is not registered. Neither are they ready to upate e-mail id till payment is done.
So basically there is every sign of non cordination with the customer.
Earlier I received so many calls from RBL to take their credit card and now when I took the one they are not even bothered to ear and sort out the grievence.
My credit rating can be rechecked andmy grievence should be treated accordingly
I have decided to give away my card but still expect to receive deserved support from your team.
Thanking you in Advance.
CREDIT CARD YET NOT CANCELLED
My credit card still remains active as I have received email regarding Bill.payment while I was assured that My card will be closed within next 3 days but it still remains active.Kindly cancel it at earliest.and confirm.Thanking You,Yours sincerely,Bharathi Srivastava
Rbl credit card payment
Hi Team
Recently I received 1 credit card from RBL bank due to my Bajaj Finserve eligibilty.
My old records were good with bajaj so RBL offered me a credit card.
Today I received a message stating to pay 588.00 Rs with a due date of 12 mar.
I dont know why i received this message when I have not used the card yet.
If this is the case than please cancel my credit card.
My number is 922xxxx548 as I dobt know my card number u can locate it with my mobile number.
Plz cancel my card as dont want this unnecessary charges to be paid.
Request ur response fast on this query