Standard Chartered Bank Credit Card Customer Care No.

Updated on Tuesday, 8 October 2024 - 10:26am

Company Name:

Standard Chartered Bank

Toll free Number(s):

1800 2586 465 (For unauthorised/suspicious transactions)
1800 1024 734 (Alternate No. For any suspicious transactions)

All India Number(s):

044-6601 2424 (For Contact)
044-3940 2424 (For Query)

Website:

Official Website

For Credit Card

IVRS Menu: 1800 258 6465, 1800 102 4734

Note : Calls related to unauthorised/suspicious transaction will be answered here.
- Press 1 : For Credit card.

Email's

customer [dot] care [at] sc [dot] com (For Customer Support)
Priority [dot] Banking [at] sc [dot] com (For Priority Banking Services)

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Important Links

Phone Banking Helpline Numbers

Phone banking services will be available between 8.00 a.m. to 8.00 p.m. Emergency services like report of loss card, unauthorised transaction, charge dispute, stop payment will continue to be serviced.

(Add City Std Code)

Sr No.	Location	Contact Details
Write to : Standard Chartered Bank, Customer Care Unit, 19 Rajaji Salai, Chennai 600 001 Call us : Premium Banking helpline services. Email : customer [dot] care [at] sc [dot] com (7 days a week, 24 hours a day)
Personal Banking
1	Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune	6601 4444 / 3940 4444
2	Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara.	6601 444
3	Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat.	3940 444 / 6601 444
4	Gurgaon, Noida, Mathura, Dehradun, Saharanpur	011-66014444 / 011-39404444
5	Jalgaon	022-66014444 / 022-39404444
6	Guwahati, Cuttack, Siliguri	033-66014444 / 033-39404444
7	Mysore	080-66014444 / 080-39404444
8	Thiruvananthpuram, Vishakhapatnam	044-66014444 / 044-39404444
9	Proddatur	040-66014444 / 040-39404444
Premium Banking Helpline
10	Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, New Delhi, Pune	6601 1500 / 3940 1500
11	Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara.	6601 150
12	Bhopal, Chandigarh, Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat.	3940 150 / 6601 150
13	Gurgaon, Noida, Mathura, Dehradun, Saharanpur	011-66011500 / 011-39401500
14	Jalgaon, Thane	022-66011500 / 022-39401500
15	Guwahati, Cuttack, Siliguri	033-66011500 / 033-39401500
16	Mysore	080-66011500 / 080-39401500
17	Thiruvananthpuram, Vishakhapatnam	044-66011500 / 044-39401500
18	Proddatur	040-66011500 / 040-39401500
Priority Banking Helpline
19	Ahmedabad, Bengaluru, Chennai, Hyderabad, Kolkata, Mumbai, Delhi, Pune	6601 2424 / 3940 2424
20	Allahabad, Amritsar, Bhubaneshwar, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara.	6601 242
21	Bhopal, Chandigarh, Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat.	3940 242 / 6601 242
22	Gurgaon, Noida, Mathura, Dehradun, Saharanpur	011-66012424 / 011-39402424
23	Jalgaon, Thane	022-66012424 / 022-39402424
24	Guwahati, Howrah, Siliguri	033-66012424 / 033-39402424
25	Proddatur	040-66012424 / 040-39402424
Business Banking Helpline Numbers
26	Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune	66011616 / 39401616
27	Allahabad, Amritsar, Bhubaneshwar, Ernakulam, Indore, Jalandhar, Kanpur, Lucknow, Ludhiana, Patna, Vadodara	66011616
28	Bhopal, Chandigarh, Cochin/Ernakulam, Coimbatore, Jaipur, Nagpur, Rajkot, Surat	39401616 / 66011616
29	Gurgaon, Noida, Dehradun, Saharanpur	011-66011616 / 011-39401616
30	Jalgaon	022-66011616 / 022-39401616
31	Guwahati, Siliguri	033-66011616 / 033-39401616
32	Mysore	080-66011616 / 080-39401616
33	Thiruvananthpuram, Vishakhapatnam	044-66011616 / 044-39401616
34	Proddatur	040-66011616 / 040-39401616
35	Toll Free Number	180030001616

Priority Banking Centres

Sr No.	State	Contact Details	Address
1	New Delhi	011-41524300 , 011-41524301, 011-41524302, 011-41524303	Narain Manzil , 23,Barakhamba Road, New Delhi -110001
2	New Delhi	011-41731523	B-68, 1st Floor , Greater Kailash Part 1, New Delhi -110048
3	New Delhi	011-41501536	10, Sansad Marg , New Delhi – 110001
4	Chennai	044-28160404 / 044-28160405	Sagas Amar Court, Ist Floor ,59, G N Chetty Road, T Nagar Chennai 600017
5	Chennai	044-28219661 / 044-28219662	No,1 Haddows Road, Chennai 600 006
6	Bangalore	080-25594043	26-27 Raheja Towers, 138 MG Road, Bangalore 560001
7	Bangalore	080-67079991	Vaishnavi Serenity, 112 Kormangla Industrial area, 5th Block, Kormangla, Bangalore
8	Hyderabad	040-65545135	6-3-1090, Raj Bhavan Road Somajiguda, Hyderabad 500082
9	Kolkata	033-2268888	41 Chowringhee Road, Kolkata 700016
10	Kolkata	033-22809054	21 A , Shakespeare Sarani, Kolkata 700017
Country Hotline
11	Ahmedabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, Pune	6601 2424 / 3940 2424	-
12	Allahabad, Amritsar, Bhopal, Bhubaneshwar, Chandigarh, Cochin , Ernakulam, Coimbatore, Indore, Jaipur, Jalandhar, Kanpur, Lucknow, Ludhiana, Nagpur, Patna , Rajkot, Surat, Vadodara	3940 242 / 6601 242	-
13	Gurgaon, Noida	011-66012424 / 011-39402424	-

Grievance Redressal

Level 1

If you have any query, complaints or feedback, firstly contact Phone banking Centre (Details Given Above)
You can email Customer [dot] care [at] sc [dot] com or Write to below mentioned address:
- Standard Chartered Bank Customer Care Unit 19,
  Rajaji Salai Chennai 600001.
You can also fill the Online Complain Form
You can call Phone Banking Help lines "May I Help You" desks, available at all branches. you can also approach Service Managers at the designated desks.

Level 2

In case the responses through the above channels are not satisfactory, you can write to Head [dot] Service [at] sc [dot] com.
It will take 5 working days.

Level 3

If you are not satisfied with the response received at Level 2, you can contact your Regional Nodal officers.
- Email at: Nodal [dot] Officer [at] sc [dot] com
- Check Locationwise Regional Nodal officers

Level 4

If you are not satisfied with the above levels, Contact the Principal Nodal officers.
- Ms Jigna Chandarana – Principal Nodal Officer,
  Standard Chartered Bank, 19, Rajaji Salai, Chennai – 600001
  Ph: 080-42896718 / 080-28089025 / 080-66696718
  Email : Principal [dot] NodalOfficer [at] sc [dot] com

In case, stil not satisfied with the response or have not received a response from the Bank within 30 working days, you can file a complaint at Complaint Management System (CMS)

Form Center

Head Office

C-38/39 ‘G’ Block
Bandra Kurla Complex
Bandra East
Mumbai 400051 India.
Phone : 022-61157000
Email: customercare [dot] business [at] sc [dot] com (Business Banking)

Parent Article:

Standard Chartered Bank Customer Care No. 1800 258 6465