Utkarsh Bank Customer Care No. 1800 123 9878

Updated on Monday, 26 February 2024 - 9:54am
Organization: 
Toll free Number(s): 
  • 1800 123 9878 (For Banking related queries)
  • 1800 180 6878 (Phone Banking)
  • 1800 208 1788 (Micro Banking and Advances)
Website: 
Official Website

IVRS Menu: 1800 123 9878

Select your preferred language

  • Press 1 - To report lost of card or block the card.
  • Press 2 - For loan account related query.
  • Press 3 - For saving, current and deposit account related query.
  • Press 4 - For enhance card security.
  • Press 5 - For any other information.

Email

  • customercare [at] utkarsh [dot] bank (Customer Support)
  • communications [at] utkarsh [dot] bank (Queries)

Important Links

Install App

How Can I Block my card

If you have any queries or complaint you can call at (1800-123-9878) 24×7 (Except National Holidays). or visit your nearest branch to register the complaint. You can block you Debit Card through various ways

Internet Banking:

  • Step 1: Login to Utkarsh Bank website
  • Step 2: Click on Ways to Bank
  • Step 3: Select Internet Banking
  • Step 4: Login to Utkarsh Internet Banking with User Id and password
  • Step 5: Click on Cards Tab
  • Step 6: Select Block Card
  • Step 7: Enter Card Number
  • Step 8: Select Reason for Blocking your Card
  • Step 9: Enter OTP sent on your registered Mobile Number
  • Step 10: A confirmation Receipt appears on your Screen for successful generation of Debit Card PIN

Utkarsh Mobile App:

  • Step 1: Login to Utkarsh Mobile App either through mPIN or User Id & Password provided by the Bank.
  • Step 2: Click on Cards Section
  • Step 3: Select Block Card
  • Step 4: Enter Card Number
  • Step 5: Select Reason for Blocking your Card
  • Step 6: Enter OTP sent on your registered Mobile Number
  • Step 7: A confirmation receipt on your screen for successful generation of Debit Card PIN.

Grievance Redressal

You can lodge/ register your complaints and seek redressal/ resolution through any of the following channels:

  • Call customer care by dialing the toll-free numbers or by email addressed to customercare [at] utkarsh [dot] bank .
  • Go to all banking outlets/ branches.
  • Complaints/Suggestions Box are also provided at all branches of the Bank.
  • Through Internet Banking .

Level 1

If a complaint is not resolved by the given channels or if the customer is not satisfied, conatct your concerned
Nodal Officers:

Sr No. Zone Name Phone No.
nodal [dot] officer [at] utkarsh [dot] bank
(Same For all Zone)

 Address
1 North I Zone Binu Mathew 011-69272108 Asset Office, 2nd Floor, Property Bearing No. 40/5,
BP-5, West Patel Nagar, New Delhi: 110008
2 North II Zone Amit Kumar 7485807701 Agra Branch: Shop No., G-12/B-12, Friend Wasan
Plaza, Sanjay Place, Agra, Uttar Pradesh, 282002
3 East Zone Manish Kumar Tiwari 8189052437 Ranchi Zonal Office, 2nd Floor, Anmol Plaza,
Ratu Road Opposite Election Commission, Ranchi, 834001
4 West/South Zone Daniel Francis Low 8793030307 1st floor, BEST Commercial Building,
Near Ambedkar Garden, Chembur East Mumbai -400071

Level 2

If your query remains unresolved with nodal officers, you may contact the Principal Nodal Officer (PNO) 

  • Mr. Sankha Basu
    Utkarsh Small Finance Bank Limited,
    S-24/1-2, 2nd Floor, Mahavir Nagar,
    Orderly Bazaar, Varanasi,
    Uttar Pradesh, PIN -221002.
    Call: 0542-7109115 / 8189043404,
    Email: pno [at] utkarsh [dot] bank

Level 3

Incase the issue remains unresolved with Principal Nodal Officer (PNO), you can raise the issue with
management team, contact deatils given below:

Office Timing: 9:30 am- 6:30 pm

Sr NO. Name Designation Phone Number Address
1 Mr. Govind Singh MD & CEO 0542-6137010 Utkarsh Tower, NH -31 (Airport Road), Sehmalpur,
Kazi Sarai, Harhua, Varanasi – 221105, Uttar Pradesh
2 Mr. Peeush Jain Head - Liabilities 022-68729507 Utkarsh Small Finance Bank, Best Commercial Complex
(Unit Nos.1 & 2 on the Ground Floor and Unit Nos.101
to 109 on the First Floor), Central Avenue Road, Dr.
Ambedkar Udyan, PO -Chembur,
District - Mumbai, Maharashtra - 400071
3 Mr. Tarun Gupta Regional Head – Liabilities (East) 0612-2262858 Utkarsh Small Finance Bank, 2nd Floor, 134/A, Patliputra Colony,
Opposite Polytechnic gate, Kurji road,
Patliputra, Patna,Bihar, PIN – 800013
4 Mr. Vikas Vinod Bhanpurkar Zonal Head - Liabilities (West & South) 022-40377203 Utkarsh Small Finance Bank, 17th Floor, Rupa Sapphire, Plot No.12,
Sector 18, Opposite Sanpada Railway Station, Sion -
Panvel Expressway, Vashi, Navi Mumbai - 400705
5 Mr. Amit Prashar Zonal Head - Liabilities (North I) 011-68141535 Utkarsh Small Finance Bank, 9B,
Rajendra Park, Pusa Road, New Delhi-110060
6 Mr. Santosh Ranjan Zonal Head - Liabilities (North II) 0542-2517533 Utkarsh Small Finance Bank, 1st Floor R.H. Tower Near Hotel
Madin, The Mall Road, Cantt., Varanasi, Uttar Pradesh-221002
7 Mr. Trilok Nath Shukla Head - Micro Banking Utkarsh Tower, NH -31(Airport Road), Sehmalpur, Kazi Sarai,
Harhau, Varanasi – 221105, Uttar Pradesh, India
8 Mr. Mohit Wahi Head - Wholesale Banking 011-68141515 Utkarsh Small Finance Bank, 9B, First floor,
Rajendra Park, Pusa Road, New Delhi-110060
9 Mr. Sandeep Rajpurohit Head - Gold Loans 022-40377201 Utkarsh Small Finance Bank, 17th Floor, Rupa Sapphire,
Plot No.12, Sector 18, Opposite Sanpada Railway Station,
Sion - Panvel Expressway, Vashi, Navi Mumbai - 400705
10 Mr. Manish Gupta Head - Mortgage 022-40377600 Utkarsh Small Finance Bank, 18th Floor, Rupa Sapphire,
Plot No.12, Sector 18, Opposite Sanpada Railway Station,
Sion - Panvel Expressway, Vashi, Navi Mumbai - 400705
11 Mr. Ajay Dhar Head - Wheels 022-40377600

Utkarsh Small Finance Bank, 18th Floor, Rupa Sapphire,
Plot No.12, Sector 18, Opposite Sanpada Railway Station,

Sion - Panvel Expressway, Vashi, Navi Mumbai - 400705
12 Mr. Mohinder Pal Singh Head - Operations 0542-7109105 Utkarsh Small Finance Bank, S-24/1-2, 1st Floor, Mahavir Nagar,
Orderly Bazaar, Varanasi, Uttar Pradesh, PIN -221002
13 Mr. Manoj Muttathil Ayyappan Business Head - MSME 022-40377697 17th Floor, Rupa Sapphire, Plot No 12, Sector 18,
Sion Panvel Expressway, Vashi, Navi Mumbai – 400705
14 Mr. Pabitra Mitra Business Head - MSME 022-40377697 17th Floor, Rupa Sapphire, Plot No 12, Sector 18
, Sion Panvel Expressway, Vashi, Navi Mumbai – 400705
You can submit their query to the respected designation department , by click on- Click here to submit your queries options.

Level 4

If your query will not resolved with the above levels , so you may lodge your complaint through CMS Portal and Banking Ombudsman.

Download Forms

Registered Office

Utkarsh Tower, NH-31(Airport Road),
Sehmalpur, Kazi Sarai, Harhua, Varanasi,
PIN – 221105, Uttar Pradesh.
Ph: 0542-2500596

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Comments

Job

Submitted by SUSHEEL KUMAR SAROJ (not verified) on Mon, 15/06/2020 - 12:38am.

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