Airtel Mobile Nodal / Appellate Officer Contacts

Name - Pratik Deb
Mail- pratikdeb433 [at] gmail [dot] com

I had completed my payment for airtel airfiber on 5th September, airtel agent told me that they will install this on 6th September, but now still it is not installed, i don't have installation partner's number,
I had a very big issue, if my issue will not resolve i will go for further strong action on airtel , and airtel partner.

Dear Airtel Broadband Team,

I am writing to express my frustration and disappointment with the service I have received from Airtel Broadband. My WiFi has not been working for the past 5 days, and despite numerous complaints, no technician has visited my premises to resolve

I am extremely dissatisfied with the level of service I have received so far. As a paying customer, I expect a certain level of service quality, which has not been met in this case. I request that you:

1. Send a technician to my premises at the earliest to resolve the issue.
2. Provide a timeline for when the issue will be fixed.

Sincerely,
Jawad azeem
88922xxxxx

No solution even if one month gone
I wish to complain about Airtel

I am complaining because on 6th Feb 2024 it will be one month since I raised this issue. What you want your business to do?

When I first learned of this problem, I contacted at customer service at 121 of your company, and was told 24-48 hours will take to get my problem resolved. and this issue was closed without any intimation to me and without any resolution , and again I raised complaint through 121 three more times . All were closed without any resolution and response. Ask your customer team to just get lost. Such a worst service Airtel is having.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 2 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. Who will continue such products and services?

Sincerely,
Dinakaran R

I wish to complain about Airtel Amazon Prime OTT reward that I availed after subscribing Airtel Xtreme Fibre 999 Entertainment Plan. After August 24, i stopped getting AMazon Prime

I am complaining because on 24th Sep it will be one month since I raised this issue. What you want your business to do?

When I first learned of this problem, I contacted at customer service at 121 of your company, and was told 24-48 hours will take to get my problem resolved. and this issue was closed without any intimation to me and without any resolution , and again I raised complaint through 121 three more times . All were closed without any resolution and response. Ask your customer team to just get lost. Such a worst service Airtel is having.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 2 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. Who will continue such products and services?

Sincerely,

Arun Tony

Team

I don't know how long it takes someone to attend to the problem.

On first July 2023, I raised a shifting request from New Delhi To Noida. The response I get is there is no connectivity in my area. So I requested disconnection. On 4 July I got a call from your team that connection is possible in my area without any extra charges (completely free). On six July My Wi-Fi shifting is done. I paid all my bill amount on first July 2023.

The next bill cycle in August the billing amount is too high. I requested a complaint regarding this on fifth August. No response, on eight and twelve August I raised complaints again and again. On fifteen July I called again. The due date is sixteen August 2023. There is no response.

On seventeen August I received a call from your team regarding due payment, I reminded him about the complaint and the false extra charges applied to my bill, he accepted there was a mistake and removed the shifting charge but other charges are still there. He raised a complaint and assured me within one day this would be resolved. After that, I didn't receive any call or message regarding this. only calls regarding paying the bills and raising complaints again and again.

Till now the problem is as it is and my connection is disconnected but I am receiving messages regarding pending bills and it is increasing.

I visited the Airtel store. But the problem is as it is.

In the past two years, I have been regularly paying my Wi-Fi bills on time. I feel the Worst Service of Airtel this time.
Very Bad Services.

Hello all,
I have applied for a new xfiber connection and it was installed on 15/08/23, On 16/08 next day my connection stopped working, from the last 9 days, no action has been taken. I have raised numerous complaints and called multiple times a day in the last 9 days, but still no resolution.
I work in US times zone and have been going to different places to work in the night to work, This is really frustrating
I hear the same assurance everyday  that it will be resolved today, your issue is escalated. 9 days of downtime, is that even justified, 
I request you to look into the matter and get this resolved.

Hello sir my airtel broadband not working last 15 day no one is considering my complain either local or district
Facing severe problem regarding airtel broadband since 15 days.
Please consider my complain your service is very poor aur agent attutud is very high phone call or complain ignore not lisining any complain response

I wish to complain about Airtel referral reward that I purchased on to one of my friends.

I am complaining because on 23 june it will be one month since I raised this issue. What you want your business to do?

When I first learned of this problem, I contacted at customer service at 121of your company, and was told 24-48 hours will take to get my problem resolved. I believe that this response is unfair because now I would like a written statement explaining your company's position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 2 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. Who will continue such products and services?

Sincerely,

Harish

Sir/Madam
I invite senior officers of Airtel to their kind attention to the above subject & reference. I am to submit that since 4 days & also last month I was submitting so many letters & reminders no one resolved the problem. whether airtel is working or not? & contacted all numbers some are lifted, not arranged call back. totally I feel very bad about the service.
my DTH PLAN is to be expired IN THE MONTH OF AUG 2023 copy is enclosed in the Email but has already been suspended. due to a mistake your staff now customer suffered pl give validity of DTH PLAN UP to 3rd August 2023 as per agreement
In this connection, your good offices look in to matter immediately and resolve it for the cause of senior citizens at the earliest. since so many senior officers were contacted no one resolve the simple problem.do needful at the earliest
regards

BALAPPA P
XXXXXXX076
date-01-06-2023

URGENT
HI

Complaint No.1

8610XXX058 Prepaid has been added as addon to my airtel black account on 16/04. Voice/Data not activated yet. Many complaints were made , but no developments. Very Poor service. Alternative number provided. Pls contact contact alternative nu to resolve the issue of without further delay.

We are expecting some confirmation calls for job appointment order on this number. It is critical to activate,without further delay.

Complaint No.2
988XXX2721 Prepaid has been added as addon to my airtel black account on 16/04. Voice/Data not activated yet. Many complaints were made , but no developments. Very Poor service. Alternative number provided Pls contact alternative number to resolve the issue of without further delay.

regards
Narasimhan

DEAR SIR,

DURING TRAVEL VIA TUNISIA FOUND NONE SERVICE PROVIDERS AND SIGNALS CONNECTING / REGISTERING. DUE TO THIS UNAVAILABILITY OF SERVICE MY INTERNATIONAL RECHARGE VALIDITY AND DATA WAS WASTED AS I COULD NOT USE IS.

REQUEST TO TO CHECK INTO THIS MATTER AND PAY MY DATA AND VALIDITY BACK. SO THAT I CAN MAKE USE OF IT AGAIN AT RIGHT OPPORTUNITY/TRAVEL.

AWAITING YOUR QUICK RESPONSE TO MY EMAIL

THANKS

SUMIT

I have comlained for so many times about poor internet service and problem with receiving /making calls. Still the net problem is not solve. Your executive commitment again and again that the problem will solve within 7 days but it is same.

I am paying u money to take best service, if u cannot provide best service, plz Refund my money and I'll PORT in JIO.

Sahil
96xxxxxxx02

I had discussed my issues in refund of FCT deposit over twitter and email but unfortunately no one is responding to such correspondence once data and evidence are provided.

I am shocked to see the complaints here, you pay for your mistakes and that is what is the case with me.
I should have checked the reviews before going for a new connection.

I have increased my suffering by paying for a new connection for Broadband and DTH..Xstream thereof.
If this is so difficult to handle before you actually get the installation I can understand my plight after the connection.

Thanks Airtel for adding to my woes and the utter humiliation.

Regards
Gandham Solomon

I have dropped so many emails, but yet I haven't received any positive response from your end. I am going to write an email to the higher end authority now.

Concern: I want Airtel xstream wifi connection in my area.

I want the conversation going ahead should be formally handled through emails only no phone calls until I hear that yes we can provide you the service in your area as well.

Sir my no xxxxxx8368 Problem is that I cannot received message to any one even OPT for Mobile Banking . My pay phone and other sms based application is being badly affected.

I called 198 costomer service no response so delayed this sim card

Hi Sir,

I am writing to inform you about the network problem in LANKAPALLI VILLAGE, Sri ramalayam Temple near busstand, in PAMIDIMUKKALA MANDAL, at KRISHNA DISTRICT, ANDHRAPRADESH, PINCODE:-521247.

I am a regular customer of Airtel
I cannot make a clear phone call. This unwanted obstruction posing lots of inconvenience for me. In this situation, I would request you to take necessary actions to resolve this network problem as early as possible. I am having difficulty in conversations due to poor network reception. In the middle of the conversation the call is being disconnected. I am facing this problem since one month.

In earlier days I had submitted a request through Airtel Customer care number about the network problem. However, I haven’t received any response from them after the acknowledgment of my request. I am disappointed with such slow customer service. Kindly take notice of my complaint and provide me the requested upgrade as soon as possible.

I expect a quick service from you in response to this letter. Kindly acknowledge the complaint and take the necessary measures to fix the issue.

Sorry for the interrupt.

Thanks&Regards,
V. AMAR SRINIVAS

For past few months I am suffering like anything due to poor network connection. I am neither able to make call nor receive calls on time nor able to receive SMSes on time. Do something.

Neither any appellate authority email address is available.

Hello
I am airtel postpaid customer on 2 years and I'm facing internet problem long time but my problem is not solved. Please slow my complaint please I request u.

Worst services. And no clarification properly. Bad communication with customers. We are ready to pay the bills. But not getting infaormation properly. Airtel is the right way to do office works and important works. All of you choose other best networks. Otherwise lot of money loosed (salaries, bill penalties, property's etc) through airtel. So be alert and change the network frnds. Feedback also very bad on airtel. Network services are good but backend services are tooo bad.

I sanjiv malik and my ph no with you is ********, first thanks for keeping me in VIP category.
Some days back any officer from Dehradun call me for my bill, to deposit and I say that sure I will deposit ASAP. But some misbehaviour with that guy at that time.
First you check my account and see how much I use your services and how much amount I pay to you.
From more than a last year my plan was 2999 but no body from your side to call me to change small plan because of my usage but no problem its ok.
I only say to you that now my bill is 66000/- and this amount continue from last 3 or 4 years and I also pay monthly (check my history carefully)
Now my only request to you that I will pay my dues 5000 or 7000 per month and in 4 or 5 months all clear.
I am not able to do all payment in one time.
And why not from your side anybody disconnect my line in 3 or 4 years why now.
That officer say me in call that —— ab dekh mai kya kata noon our mai kya Kar salta noon, tera no band Karuna our tu Chula ke dikha.
Is this kind of officers you appoint to attend customers.
Now my request is that change my plan to smaller one and open my no and I will pay as I commit to you.
Regards.
Sanjiv malik

Dear sir,

I'm Gokul. S and I was called you on customer care on 08/10/2020 , one of yours excective attended my call and respond to me. Still I have coverege issue in my area and already complaint taken by your side, there is no change at all. I got a message from your service team that was your complaint has solved and all that's why I called you. But still I'm facing the same issue so I demand the explanation but the executive put me on hold around 25 minutes. This is not right way to service a customer and I want a clear explanation anginst the complaint and the executive also.

Since last 3 days I m struggling to activate my SIM..I m following with customer care and 3 times visited Airtel store but still SIM not activated..pls confirm if you are not able to activate then I will change the operator..thanks for your service till now ..I m very dissatisfied..never expect such services from Airtel..

Pathetic service.
I paid the bill amount on time and still services got disconnected as they could trace the payment. It took them about 1 month to trace the payment and reactivate the phone.
The story doesnt end here.The same thing happened for next month payment. i am still struggling with their customer service team to get my phone reactivated. Payment was done through airtel app still facing the problem. The customer service team doesnt even read the mail properly and give un related replies.

Recharge done on wrong no. for Rs.3997 . Talked to Airtel customer care twice but not getting any positive response.Denied to consider my case n told that they can't do anything. Very non cooperative attitude. I want refund

With great dissatisfaction, I would like to ask Airtel whether they have any regards for their customer or not. I was at Nathula wherein Airtel activated my 10days roaming pack and to my surprise without asking me. Also I was well within our Indian boundary . I kept on calling all the authorities but I didn't get any resolution or response. Pathetic service and worst customer support.

Dear sir/madam,
After 17 day my tv is totally closed for your setuop box and your technicians problems no visited any technicians at my home. Please check and confirmed me.

I have been waiting for a response from Airtel support for a month, I have not got any response yet, even added the nodal officer in the cc but still nothing.
I have an issue with Airtel Tv app. If this issue is not addressed I will be switching networks at the end of my bill cycle.

I have network issues from past 8 months I have complained more than 100 times. It's not answered. I change to special sim also.. after lot of issues sim got activated. But now the bill amount is coming too high.. but I didn't get any customer support. If I send an email to 121@... The guys name Priya and Danish reply the same answer again ND again..

If this is how a customer is treated, I need to escalate issue further and may be raise a consumer court complaint also for looting me.

Hi,

I have been waiting since 11th of this month after complaining about signal issues still its not been resolved

When Iam in office (AnnaNagar Shanthi Colony # AB 110 4th Avenue CH-40) Iam not heard to the caller on the other end I need to come

of my office every time I need to speak to someone same apply when I need to call Some one. I have been dealing with this for 1-2 months.

2. When I reach home (Periyar Nagar #C- 305 1st Strret Ch-82) my internet stops working, we 5 of us are on Family package All of us have the same issue.

I have complained about this to your local office post that I have mailed 121 on 11th-Jan'19 till date I have not been relived of this problem.
Are you guys working on this ..?

Every time I write to You, I get only apologies mail, & you buy time & you have done any thing for more than 20 day

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hi,
based on the relationship/friendship with your employees, sometime on a friendly note, the employees are sharing the itemized bills to their known person on demand. i have been affected by it. request you to please ,check your records

i want to port my sim airtel to bsnl because from 5 month i m facing the problem of mobile connectivity
now 4g speed is going but i m not able to getting the speed of of 2g