Amazon Pay Customer Care

Updated on Friday, 18 November 2022 - 9:47am

Organization:

Amazon.in

Website:

Official Website

Email

queries [at] amazon [dot] com ( Online payments with Amazon Pay)
apay-smartstore [at] amazon [dot] com

Important Links

Grievance Redressal for Customer

Level 1: Customer Support

You can contact 24x7 customer service team Or call 1800-3000-1571 which provides online resolution to your queries / complaints
across channels including chat. You can also request for a call back for your query and they would contact you.
The team will address your concern / query within 7 business days from receipt.

Level 2: Customer Service Escalation

If your concern/query is not addressed within the promised timeline or you are dissatisfied with the response from Level 1, you can reach
out to escalation desk via email at amazonpay-escalation [at] amazonpay [dot] in. They will respond to you within 5 business days from receipt
of your email.

Level 3: Grievance Officer

If your query remains unresolved, you can escalate to Grievance Officer, Mr. Suresh John, at amazonpay-grievance-officer [at] amazonpay [dot] in
with the details of your interaction with the Customer service escalation team. Theywill respond within 3 business days from the date of
receipt of your email.

Level 4: Nodal Officer

If your query remains unresolved, you can escalate Nodal Officer - Mahavir Jindal via email at amazonpay-nodal-officer [at] amazonpay [dot] in.
They will respond within 3 business days from the date of receipt of your email.

Grievance Redressal for Merchant

Level 1: Merchant Support

If your concern/issue is not addressed satisfactorily by business development managers, you can reach out to escalation desk via email.
merchant-escalations [at] amazonpay [dot] in and they will respond to you within 7 business days from receipt of your email.

Level 2: Grievance Officer

If your issue/ grievance remains unresolved contact Grievance Officer- Mr. Suresh John at amazonpay-merchant-grievance-officer [at] amazonpay [dot] in
with the details of your interaction/ grievance. They will respond within 5 business days from the date of receipt of your email.

Level 3: Nodal Officer

If your grievance remains unresolved to your satisfaction despite escalating to Grievance Officer, you can reach out to Nodal Officer; Mr. Mahavir Jindal
via email at amazonpay-merchant-nodal-officer [at] amazonpay [dot] in. They will respond within 5 business days from the date of receipt of your email.

In case you have not received a reply within 30 days of filing your complaint, contact Compliant Management System (CMS).

Steps to Contact Amazon Pay Support

Amazon Customers

First go to Amazon pay url.
Then login with your username and password
Select your issue and enter you pay ID and
write questions and comments and click on submit button.

Existing Merchants :

First go to Amazon pay url.
Then login with your merchant ID and password.
Select your issue and enter your order ID on submit button.

Comments

In my Amazon Pay balance a

Submitted by Bhavesh Dewangan (not verified) on Sun, 25/06/2023 - 2:13pm.

In my Amazon Pay balance a sum of total Rs 809 had in. After 15 June 2023 only Rs 15 is in my Amazon Pay balance. Rs 794 is disappeared from my account without any transaction.
So it is a humble request to return my capital as soon as possible.

upi problem

Submitted by GAJENDRA SINGH (not verified) on Wed, 14/06/2023 - 1:39pm.

I credited rupees with mpl pro where showing withdrawal successful but not coming my Amazon pay account please help me

sir mera upi option not

Submitted by Akhilesh kumar cheepa (not verified) on Sun, 10/03/2024 - 6:50am.

sir mera upi option not showing isliye ise sahi karne ki kripa kare

I want refund my cash immediately

Submitted by Shihab (not verified) on Thu, 18/05/2023 - 7:38am.

I have not a get my return cash

Refund

Submitted by Govind kumar Chaudhary (not verified) on Thu, 26/10/2023 - 12:24am.

Time bahut jada hogaya hai abhi Tak pickup nahi Kiya gaya hai and refund pasia bhi nahi aaya hai

Refund issue

Submitted by Jins Jijo (not verified) on Sat, 06/01/2024 - 5:06pm.

Even after returning the product, the fund has not been refunded yet

Didn't pay a money

Submitted by Smita Vipul Gaekwad (not verified) on Wed, 22/02/2023 - 7:10pm.

Even after 24 hours we have not got our money back.
Bad experience about Amazon.
Even after the return of the corporator our money did not come even after 2 days.
₹614 money are pending by Amazon

~When will our payment come????
~Will you get it or not???

Issue

Submitted by Ritesh Vaghela (not verified) on Fri, 14/10/2022 - 6:46pm.

I returned the product to amazon, got half its refund, half did not get it and everyone is fooling the axio and the amazon also

Transfer amount

Submitted by Konda Rakesh (not verified) on Wed, 24/08/2022 - 1:01pm.

In my Amazon pay i have 900 rupees but the amount is not deducting from amazon pay while purchasing or transferring the amount.
I want my amount back into my account or i should transfer to others.
My number 9493460XXX

Amount is deducted frm my account but not showing

Submitted by Raj Nandani (not verified) on Tue, 16/08/2022 - 11:54am.

I did payment using Amazon pay upi on 8th aug 2022 9.20 am . Amount is dutucted form my bank but not showing in others account.
Please check this issue in urgent basis. It's Amazon pay upi problm.

Pending

Submitted by Bn store (not verified) on Wed, 03/05/2023 - 8:39pm.

Payment debited from my account

I couldn't verify my mobile number

Submitted by Anshu Singh Rajput (not verified) on Fri, 15/07/2022 - 2:36pm.

I tired very much but i couldn't verifyed my mobile number on Amazon pay
So what 8 can do for it.

So I will make payments...

Payment issue

Submitted by Lucky singh (not verified) on Wed, 13/07/2022 - 2:32pm.

I send the money via upi to someone bank account my money had deducted and my transaction is now pending since two days when I get my money back..... Solve it

Hello sir I had to pay 118

Submitted by Anonymous (not verified) on Thu, 20/07/2023 - 7:09am.

Hello sir
I had to pay 118 rupees to setup auto payment on amazon pay letter which was automatically deducted from my account but my amazon pay letter is not activated pls help me

Payment issue

Submitted by Anshuman Kumar (not verified) on Thu, 06/10/2022 - 9:36am.

My payment detected in my account but in Amazon pay still show pending.just I want to refund my money back to my accounts.

Payment issue

Submitted by Ravi Angadi (not verified) on Fri, 08/07/2022 - 2:18pm.

Hi this is ravi angadi
Yesterday done one payment Amazon pay upi but debited amount my account. But payment processing stiil pending not credited party account.still amount not refunded to my account kindly check what was the issue..

Please refund the amount..

Please refund the amount

Submitted by Mangal keshari (not verified) on Fri, 09/09/2022 - 9:57am.

Sir mai mangla mera payment 3days se pending hai please refund the amount

Payment issu

Submitted by Tushar gosarAnonymous (not verified) on Mon, 22/08/2022 - 4:06pm.

Payment nhi aaya product ritan Kia Tha

returnable item

Submitted by kbasavaraj (not verified) on Thu, 01/06/2023 - 12:07pm.

after shaving lotion product is after one month, aspired order on 28 may 2023 expired date on 6th July 2023 hence it will return

pay upi problem

Submitted by Rahul P (not verified) on Thu, 16/06/2022 - 9:42am.

Yesterday 7.32pm i send money through Amazon pay in upi method the amount is debited from my account but didn't go to receiver account amount is. 670
Bank reference id is 21666806xxx2 the recipient didn't received your service is very poor last time i lost 505 on upi transaction now this worst of all guys I mailed my queries no response

Amount deduction issue

Submitted by Md kalam (not verified) on Sat, 02/04/2022 - 1:06pm.

I have paid 7600 to SR Enterpeise in yesterday my amount were deducted from my account but the amount transfer not yet be done and that time showing payement failed after howmany days i refundale my amount so please kindly help me.

Payment issue

Submitted by Abhishek Sharma (not verified) on Wed, 23/02/2022 - 10:13pm.

I've transferred amount for someone account but transaction is failed but ammount was debited pliz help....

My payment got failed but my

Submitted by RUSHIKESH ARUN SALUNKE (not verified) on Fri, 29/04/2022 - 2:35pm.

My payment got failed but my money debited from my bank account please help

KYC ISSUE

Submitted by PALAKOLLU LAKSHMAIAH (not verified) on Mon, 22/11/2021 - 2:35am.

Why the weast peoples are joining in this amazon, they people don't have the manase very stuped Agents very very worest behivour, if they have no patients to talk to customers then why they are receiving calls blady scondrals always connecting disconnecting they self while talking. Even not know the process kyc verification.1800-3000-1571 is this grievance team contact number or not, are you cheeting or blaming the customer, while connecting the call they says it's not grievance team then why are you provided in app this contact number

I am facing the KYC issue from 25 days your team says it's solved but still I am getting error while uploading my documents. Every time extending 5 dyas every one not working on just escapeing. If you are worked on it I will get the positive report definitely. From two days on words no one can be responding thorough mail also. Please conform me as soon as possible.

Payment related issues

Submitted by Manmohan (not verified) on Sat, 13/11/2021 - 2:44pm.

What kind of service you guys are providing it's been more than 2 weeks that I made payment and it has been escalated.i am receiving calls for not making payment can anyone take responsibility to resolve at the earliest.Sorry to say this is not customer service you are giving.
It's been a week I escalated to one of your rep and SR was raised. No call back no reply on email.
I am very much disappointed for service that you are providing.
It's frustrating to receive calls in bulk on daily basis for non payment.

Never give me back rupees

Submitted by Pawan Chathe (not verified) on Thu, 13/01/2022 - 11:57am.

My payment is failed but Amazon pay never give me this payment back....

Amount refund

Submitted by Lakshmi kanth (not verified) on Thu, 30/12/2021 - 7:29pm.

My amount was paid that message was came amount will be refund up to now amount will not came please refund my amount

Refund issue

Submitted by Chaukheshjogu (not verified) on Mon, 18/04/2022 - 9:07am.

Returned back after giving deleveray no reply came item too bad: I don't have work

Refund

Submitted by Faris (not verified) on Fri, 25/02/2022 - 3:33pm.

My amount was paid that message was came amount will be refund up to now amount will not came please refund my amount

Sir on Nov 13 this month my

Submitted by Sreedhar (not verified) on Mon, 22/11/2021 - 7:37pm.

Sir on Nov 13 this month my transaction was failed but amount was debited

Non lifting of hold on my account

Submitted by Govind Khandelwal (not verified) on Mon, 18/10/2021 - 12:59am.

Please refer to the subject cited above. For this I have contacted so many times to costumer care and also sent e-mails to investigate , to cis , to osm, to ofm. But matter is still not solved despite the lapse of more than 15 days.

Transection is failed ,but amount is deducted from account

Submitted by Anonymous (not verified) on Thu, 14/10/2021 - 8:53am.

Sir mene 13 Oct ko 8:30 AM ke time 1500 rupee send kiye the , transection failed aaya ,but account se rupee kaat gaye or abhi tak refund nahi hua

Amount

Submitted by Kundan Kumar (not verified) on Fri, 18/02/2022 - 4:23pm.

Sir mene 2 february ke 500 rupee send kiye the , transection failed aya, but account se rupee kaat gya or abhi tak refund nahi hua h.

mere account se money debit ho gye h pr transaction failed dikha

Submitted by imran Husain mansuri (not verified) on Fri, 03/12/2021 - 10:26am.

sr mere account se money debit ho gye h pr mere transection history me failed show kr rha h or mere account me se money bho debit ho gye h

Recharge money refund regarding

Submitted by Chandan Kushwah (not verified) on Mon, 03/01/2022 - 7:24pm.

Mene airtel balance recharge kiya tha to recharge faild ho gya tha lekin wallet se money cut gya tha isilye mene usi number par fir se recharge kiya or successfully recharge ho gya but pahle vale ka paisa abhi tak refund nahi huaa

Beans for bean bag

Submitted by Soranam Paul (not verified) on Tue, 12/10/2021 - 12:09am.

My son ordered 2.5 kg of beans I received only three bags weighing 450 grams each which indicates some one stolen two bags ( delivery) prior to delivery which is robbery or Amazon cheating

account closed

Submitted by Gurpiar singh (not verified) on Mon, 11/10/2021 - 4:44pm.

sir mera amazon account close kr diya gya hai.kab aur kise open hoga?
please help me

sir i had got 2150 rupees

Submitted by Anonymous (not verified) on Wed, 06/10/2021 - 1:57pm.

sir i had got 2150 rupees from amazon pay on 1st october but till 5th october it was showing pending money has been debited from the account of the one who sanded me money but not yet come in my account please solve the problem immediately please please

fraud case

Submitted by Akash (not verified) on Sat, 25/09/2021 - 3:00pm.

I have bought a shirt from amazon but the quality is worst.so I returned it and the agent picked it from me.But after one and half hour the agent called me back and told me that it's not the same product which is delivered.I don't know why he did this after picking the product and not even this.. "after one hour again I got a text message of 4-digit code to share it with product pickup agent if I want to return the product." And now I got a call by customer service that pickup agent didn't pickup the product...but I have the photo proof of picking the product by the agent. What will I do..pls help me @Amazonhelp @Jeffbezzos .

Regarding Parcel not delivered

Submitted by Sanskar Namdev (not verified) on Fri, 16/06/2023 - 1:17pm.

Hello Sir Mam my order show Amazon account delivered but parcel not delivered my home address please solve my problem.

Upi transfer

Submitted by Mohd sakib (not verified) on Wed, 15/09/2021 - 8:44pm.

Sir
Mene 15 sep ko 5000 ke 2 payment same account me kiye the ek received ho gaya h ek abhi nahi gaya please help me

pending balance

Submitted by Anonymous (not verified) on Wed, 01/09/2021 - 10:04am.

hlo Sir mai 30 august ko paisa bhej diya lekin abhi tk pending me hai
please help

Paise bhej diya but abhi tak pahucha nhi

Submitted by Rohit Kumar (not verified) on Sat, 06/08/2022 - 8:36am.

Maine kal date 05/08/2022 ko
Ashok rameshchandra bharosi+ ko is number pe 3050 peyment bhej diya but abhi tak uske pass pahucha nhi mere account se paise kat gye hai please help me

pay balance

Submitted by J d patel (not verified) on Sun, 15/08/2021 - 5:42pm.

They didn't give back my amazone pay balance because they told me u are using another account for same number .how could be possible .they told it's automatic delete account from Amazon and you can't get back money

My consignment not delivered me

Submitted by Anonymous (not verified) on Thu, 12/08/2021 - 3:20pm.

My consignment not deliver to me but Amazon crackers so your consignment delivered your address but not purchase me why

A PRODUCTIME WHICH I

Submitted by MADHUSUDAN MANDAL (not verified) on Mon, 23/08/2021 - 2:34pm.

A PRODUCTIME WHICH I BUY....IS NOT DELIVERED

REFUND FOR ORDER

Submitted by Ramesh Rathod (not verified) on Tue, 10/08/2021 - 7:53pm.

Please intimate the status of the refund of amount Rs.599/- against order No 405-1187864-5736360 at the earliest.

Thanking you sir.

Order cancellation

Submitted by Raghav kumar jha (not verified) on Tue, 02/11/2021 - 5:19pm.

Sir my money was not refunded

Money not refund

Submitted by Payio khrasi (not verified) on Fri, 25/06/2021 - 8:27am.

Money not refund from Amazon !!!
It's is very surprised that after I order it is cancelled by the company and the money was not yet refund till now sir please check it out and do refund at the earliest

Refund amount

Submitted by Yash (not verified) on Wed, 09/06/2021 - 9:41pm.

Mene kuch days pahle Mobile cover book kiaa tha , or Cover delivery Hogaya but quality low thi tou Return kardiaa cancel tou abhi tak refund amount nahi huaa abhi tak mujhe money nahi mile Q

Mene kuch days pahle Shirt

Submitted by KANKA SONHA (not verified) on Sun, 11/07/2021 - 12:57pm.

Mene kuch days pahle Shirt book kiaa tha , or Cover delivery Hogaya but quality low thi tou Return kardiaa cancel tou abhi tak refund amount nahi huaa abhi tak mujhe money nahi mile Q

Kyc related

Submitted by Titu gupta (not verified) on Wed, 02/06/2021 - 9:28am.

When i connecting my upi account with amazon pay then shaws unspported app
So please help me sir

Kyc ke sambandh me

Submitted by Anonymous (not verified) on Wed, 17/08/2022 - 7:35am.

Sir mera account ka full kyc krwana chahta hu sir aap se nivedan hai ki kyc krne ka kast kare my
PR call back me

My amount not refundable in my account

Submitted by Tapaskumar Malik (not verified) on Tue, 27/04/2021 - 11:33am.

Ma Kal ek samsung galaxy m12 mobile order kiyatha or kuch samyake baad canceled kardia and transaction my credit card se kiyatha but abhitak refund nehi Hua so please refund my money

Order No.

Submitted by VARUN KUMAR (not verified) on Mon, 12/04/2021 - 12:02pm.

Order No. #402-8525231-8603528

Please provide me details/information regarding that product.

will it refund or product ?

Parcel found open,one part was missing

Submitted by Umesh katoch (not verified) on Mon, 05/04/2021 - 3:24pm.

Ordered modern abc of biology 12th class part 1 and 2, paid in advance on 29 march at the time of order,on 5th Apr parcel delivered was found open and part 2 was missing.

Older

Submitted by Prasad kadolkar (not verified) on Sun, 28/03/2021 - 9:50pm.

8day huva older return huva he lekin abhitak refund nhi huva he

my amount not refund by amzaon pay

Submitted by shreanyshjain (not verified) on Fri, 19/02/2021 - 3:49pm.

amazon say 10 feb2021 ma eke transection kea tha jo nhi ho playa but amount is 8000 RS deduct on my account that time and amazon pay status is pending and display this massage ''payment amount of 8000 has been completed successfully. Payment will reflect in beneficiary's bank account within 2 working days." but amount are not refund in my account and that day to till day showing same massage so please help me

Payment not refundable in my account

Submitted by Ankush rana (not verified) on Sun, 07/02/2021 - 2:38pm.

Sir maine 3 feb 2021 ko shaam 7.30 pm ka aas paas recharge kiya tha balance kat gya lekin recharge nahi hua or na he uske baad balance refund hua h so please refund my balance 199rs help me

packing damage

Submitted by Kannan Raghavan raghavan (not verified) on Sun, 24/01/2021 - 10:12am.

I prefer to provide a general feedback - as you are a good listener to your customer voice to improve manufacturer packaging on items that you deliver under Frustration-Free Packaging Programs. “ to gather packaging insights via to help us deliver the best possible “
pl see the photos taken on a delivery received , but the inside contents were as per our ordered spec
This snap is an evidence still your policy of frustration fee packing has to deep root in all your agencies
Thanks

Refundable money not get my account

Submitted by Arnab Saha (not verified) on Thu, 07/01/2021 - 6:42pm.

Not get my money back after cancellation of order 5 hours have pa

Sir

Submitted by Ganesh verma (not verified) on Sat, 03/04/2021 - 5:45pm.

Sir mera credit card ka payment kar raha tha 1.4.2021 ko aur paise mere AC se kat Gaye Bt phir bhi failed dikha raha amt 6000

Oil can damaged broken

Submitted by Mustafa Jamaludeen Sahip (not verified) on Fri, 01/03/2024 - 11:57pm.

Sir I am Mustafa Jamaludeen since 10 days I write my oil can damaged please replace it are send new one no response I am amazon regular customer why you people do this I am too afraid my order number 171-4530157-7171558

Refundable money not get my account

Submitted by Arnab Saha (not verified) on Thu, 07/01/2021 - 6:38pm.

Not get my money back after cancellation of order 5 hours have pa

Refundable

Submitted by Monotosh Bagish (not verified) on Thu, 08/04/2021 - 9:12pm.

Refundable Mony not get moneyaccount

Not get my money back after cancellation of order 4 days have pa

Submitted by Pankaj punetha (not verified) on Sun, 29/11/2020 - 3:17pm.

Very bad and rude working process of Amazon i have not expected this from Amazon i have order some products from Amazon but by mistake address get wrong and when i cancel that product than from that to till now 4 days gone and i have not got my money back,fraud Amazon

HTC desire 728 battery

Submitted by Somyaranjan mahapatra (not verified) on Mon, 09/11/2020 - 6:14pm.

My parcel is return to back my money is not come back because my HTC desire 728

You all make everyone a fool

Submitted by Riddhima (not verified) on Mon, 19/10/2020 - 9:30pm.

You all make everyone a fool you said my order will come today at 9 Pm but as soon as it was 9 There was messsage said that the order is being return to the seller
Now can you tell me why ?

Order cancelled, but delivered item not taken back..

Submitted by Sundar.s (not verified) on Thu, 15/10/2020 - 9:34pm.

Placed order twice for the same item, same item-2 nos.delivered. hence, one order cancelled; but the item has not been taken back even after a week.the Amazon staff clarified to bring tempo or van to take the item back, but had not come back.
Due to this, my refund amount is held up with Amazon. No idea when Amazon will lift the item and refund the amount.

Please share Amazon sellers procedures to sell clothing products.

Regards,
Vinaya Kumar