Amazon Toll Free Number 1800 3000 9009

Organization: 
Toll free Number(s): 
  • 1800 3000 9009
  • 1800 419 7355

IVRS Menu

Select First Preffered Language

  • Press 1-For order enquiry
    • Press 1-For order status/ return or refund
    • Press 2-For order cancellation
    • Press 3-For other questions
    • Press 9-For other language
  • Press 2-For travel or movie ticket booking
    • Press 1-For flight booking
    • Press 2-For bus booking
    • Press 3-For train booking
    • Press 4-For movie ticket
  • Press 3-For vehicle insurance
    • Press 1-To plan change or cancel policy
    • Press 2-For help and buying new insurance policy
    • Press 8-For payment issues
    • Press *-For repeat
  • Press 4-For issues related to your account for membership

Email

  • cis [at] amazon [dot] com (Customer Support)
  • amznindpr [at] amazon [dot] com (Public Relation Queries)

Important Links

Customer Service

Install App

Pickup Stores are currently operational in the following cities

Track by SMS

SMS ORDER/REFUND to 7710000222 to know your order or refund status
using the Track by SMS feature.

Order/Refund Status

Check Status Of SMS Example Result
Your Orders SMS order to 7710000222 SMS order to 7710000222 Receive SMS with details of
most recent orders in last
30 days
Your Refund SMS refund to 7710000222 SMS refund to 7710000222 Receive SMS with details of
most recent refunds in last
30 days
Specific Order SMS order(space)<last four digits of OrderID> to 7710000222 SMS order 1234 to 7710000222 if 1234 are the last four digits of the Order ID Receive SMS with status
of specific order
Specific Refund SMS refund(space)<last four digits of OrderID> to 7710000222 SMS refund 1234 to 7710000222 if 1234 are the last four digits of the Order ID. Receive SMS with status of
specific refund

Amazon Offices Contact Details

Location Phone Number and
Fax Number
Address
Bangalore 080-41970000 Amazon Development Center India Pvt Ltd.,
2nd Floor, Safina Towers, Opposite to J.P.
Techno Park, No.3, Ali Asker Road,
Bangalore – 560052
Bangalore WTC 080-33273000 Amazon Development Center India Pvt Ltd., ?
Brigade Gateway,8th, 9th & 10th Floor, 26/1,
Dr. Rajkumar Road,
Malleshwaram(W), Bangalore-560055
Hyderabad Amazon Development Center India Pvt. Ltd.,
2nd Floor-Block A ans Block B, Survey Number-
109,110,111/2, Nanakramguda Village,
Serlingamplayy Mandal,
Hyderabad
Hyderabad 040-40005111 Amazon Development Center India Pvt Ltd.,
9th & 10th Floor, Bulding#9-, Raheja
Mindspace, Madhapur, Hyderabad
Chennai 044-30883088
044-30883005(Fax)
#40,3rd Floor, SP Infocity
M G R Salai, Perungudi
Kandanchavady, Chennai-600096

Place an Order for Delivery to a Pickup Store

Steps to add a Pickup store to your address book for future orders-

  • Place an eligible item in your cart and click the Proceed to checkout button
  • Click Search for a Pickup Store near you when selecting a delivery address
  • Search by pincode, address, or landmark to find a pickup location
  • From the search results, you'll see Pickup Store locations available.
  • Select a Pickup Store by clicking Deliver to this address next to the location
    of your choice.

Registered Office

Brigade Gateway, 8th floor, 26/1,
Dr. Rajkumar Road, Malleshwaram(W),
Bangalore-560055, Karnataka, India

Social Sites


Comments

Order was not delivered

I ordered for guitar

In the first attempt I couldn't pick the call and later when I called back I was informed that the order will be received at 5pm. I tried calling them till 9pm. He confirmed that I'll get the package soon which never happened. When I tracked the order, it said that the order is returning back n will be refunded.

Later I ordered another one. Today morning executive called, I picked the call n informed him that I'll come down to collect from him. By then he felt and spoke very harsh saying he will send another one to deliver. Also he mentions if you can call customer care and complain.

Very unhealthy behavior of the driver. I'm upset and unable to track when I'll receive my package.

U want to recieve a call back regarding this.

Charge raise

I ordered a book of rupees 1089 on 12/2/2022 on another app using Amazon pay UPI my money got deducted and order did not take place . payment deducted from my account
When will my money back .there is already 5 days are gone .
I want response.

Defective material sell by you.

Hi,

I am purchase boat airdopes 121v2 TWS Earbuds order on dtd. 02.10.2021 and delivered on 04.10.2021.

That time no issue for charging but now today not getting charging of charging case and return date expired on dtd. 11.10.2021

1 year manufacturing warranty.

This issue told your customer care executive but he dose not response.

there is no type of way handle of customer by your side.

Please do the needful.

Regards,
Yogesh Raut

Refund

Sir maine 17/7/2021 ko amazon mei universal 4g, 180 tenda 180 3g/4g LTE Advanced 150 mbps pocket mobile device order kia tha. Par jab maine buy now ka button dabaya to maine net banking ke dwara pay kiya tha rs 3,599 mere bank se Amazon ke account me challe gaya uske baad massage aaya kii aapka product cancelled ho gaya retry kijiye. Kya mere paise mujhe refund karoge please

Refund

Good morning sir,
Mane kuch din phle ek order place Kiya tha jo ki kuch khrabi hone ke kaarn Mane use wapas bej Diya tha ....to uske paise wapas nhi aaye h jabki vo refund dikha rha h pasie mere pass nhi aaye h to kaminee pasie waps kar

Refund rupees

Sir mene 16/12/2021 ko boat roker330 Bluetooth megaya tha uski quality acchi nhi thi to mene return kr diya usko aur abhi tak mere rupees nhi aaye uski kl delivery ho gai bapas plz rupees refund kro

Not receiving OTP to login

I am not receing OTP to login Amazon app through my mobile.

not able to login

i don't have a smart phone does that mean i should not login to amazon??? instead of sending an otp you guys send
some arbitrary link on my old nokia phone to which the account is linked... please see to this issue... you are loosing a customer due to this stupidity.

Non Purchase Amount deducted from my credit card rough ICL*AM

The INR 999.00 at ICL*AMAZON STANDING IN using my RBLBank SuperCard(0244)credit card without using OTP/PIN, but it's not done by me On13/2/2021 , please find the amount and refund the same to My Bank credit card account, Thank-you Kvvsnmurty KLUniversity AO Vijayawada Andhra Pradesh India

Call me

Order related

Products

Please refund my product 8KLWT contact me

Payment Refunds nahi mila

Maine Samsung M31 mobilie bulaya tha.lekin vah mobile parallel mere ghartak nahi aaya.our delivery boy ne koi phone kiya.nahi isiliye phone returned huva lekin payments nahi tak mila nahi

No products No refund

Soler purfume products Nhi mila muje uska refund bi nhi mila

Airtel payment not done but amount debited.

Good morning
This is rajasekhar,
I done Airtel mobile recharge through Amazon UPI, money debited from SBI Bank but not transferred to Airtel app.
I assume the money transfer within 5-6 working days.
This transaction done at 01/08/2020 in early morning.
So kindly find the issue and rectify it.
I am waiting for your response.

atongm Power Bank

My order is not delivered automatically cancelled dis delivery I need refund I purchase another device please ....

How the order was cancelled

I ordered a condenser microphone whose model number is AT2035 Suddenly that order was canceled and I could not understand why so please call

Refund not received

I ordered royal Enfield scale model and cancelled it due to lockdown but I did not received refund amount ...

Refund not received

Amazon pay balance 899 then gas book 614 I received but remaining balance 285 not received
Amazon see balance 00

Not refund money

Delivery boy return my order because he ask me any damage order collect his return on our way so I don't collect my refund money

I already pay online transaction.

12 day above for return order but not collect my refund still

Refund

I hv not got my refund yet..it s been a 1 month
When will I get my refund
Ur service is really help

Ramroop mai kothi usman pur

Ramroop mai kothi usman pur ka rahene wala hu mai printer mangwaya tha aur aur printer aur gya wo printer mere kaam ka nhi hai maine usko usi din refund kar diya tha magar ek mahine ho gye hai koi message nhi aaya kya mera printer refund nhi hoga please btaye bhai mai barabanki se hu kyo aap log garahko ke saath dokha dete ho unka visvaas todte ho fefund karne ki kirya kre

Login Issue

Hello Team,

This is with the the reference of login issue. I am trying to login to Amazon and I am facing issue.

When I created the account I created by my phone number. Now I am not using that any more and now if I try to login it is asking for OTP which I do not have that number. Pleas help me to login and I have balance in that account now I cannot create new one. And I am trying to call for customer care and its of no use I am not able to contact any agents. Please try to contact me back.

Thank you
Sneha.R

Refund amount related

I ordered one bluetooth headphone but i received different item so i return this item at previous sunday 07/06/2020 g i got confirmation msg to refund within 3-5days but until today i did not received my amount. So i sent mail with attachment on amazon care email but i did not received any reply & also i tried to call on customer care toll free number but its tired to connect but not connecting so i'm asking to amazon & related all service members- where is my amount? Its my amount, i paid from my pocket not from yours so don't play with our emotion! Respectively i requested you, kindly send my money means I want my amount as soon as possible...

Refund issue

Kindly urgent resolve this issue and kindly refund in my payment

My order

I need Amazon member in delever order my area so please my order delever in my area , and your delevery boy is very bad language use for a customer , delever boy name nilesh uikey

Delivery nhi hui he

Na hi refund hua he

Bluetooth

Hamare paas parsal nhi aaya h

Refund

Sir mana recharge keya pasa kat gya pr recharge hua ni or na he mara pasa AVE vapis aaya

Kalpeshkumar

मुझे मेरा पैसा वापस कब मिलेगाKherwara kanpur Patiya police chauki Patiya rajasthan

Payment issue

My transaction is pending and pending my money so I request you you can call me immediate

Return my product

Mene amazone se amazone brand ka solimo air freshener mangawaya tha lekin usme refill hi nahi thi muje mera order return krna pr ho ni rha h mera order 28/05/2020 aaj hi aaya hai I want refund my payment....aaj ke badme Amazon se kuch mangwana hi ni h

Too Delay service and no responce

HI Team,

I have Order the Ac in amazon on May 14th and they dispatched on 15Th May and they shipped in Gati courier .

After on words No update from Amazon in product Tracking Details and checked with Same Tracking Number In Gati web site as well and it's showing Wrong Tracking Number, So i have informed to Amazon customer care , they said you will get the courier .. Till now i have not revived any courier.

Expected Delivery Date is 17th MAy......... Till now product not reached to home. We booked Ac to use in Summer not for Winter session.
Registered emaild Id : prasad [dot] kondeti1 [at] gmail [dot] com
Product name : LG Ac 1.5 ton

Thanks & Regards,
Rajesh.K

parent Your comment is awaiting mod

Ye ek faraad company hai

Ye ek faraad company hai maine l1epsion printer mangwaya tha wo sala galat cheej de gaye jo mangwaye wo nhi dete aur aur refend bhi kiya koi sunwai nhi hui ye gadaar company hai chor hai sab saale

Delivery is too late and no proper response from Amazon

HI Team,

I have Order the Ac in amazon on May 14th and they dispatched on 15Th May and they shipped in Gati courier .

After on words No update from Amazon in product Tracking Details and checked with Same Tracking Number In Gati web site as well and it's showing Wrong Tracking Number, So i have informed to Amazon customer care , they said you will get the courier .. Till now i have not revived any courier.

Expected Delivery Date is 17th MAy......... Till now product not reached to home. We booked Ac to use in Summer not for Winter session.
Registered emaild Id : praasad [dot] kondeti1 [at] gmail [dot] com
Product name : LG Ac 1.5 ton

Thanks & Regards,
Rajesh.K

Refund

M ek mobile phone order kiya date 16.05.20 ko jis ki kimat thi 15699 RS fir Amazon ne us ko cancel kr diya 18.05.20 ko or us ki payments m kr Chuka tha or Mera refund abhi Tak nhi aaya h ye aaj date ho gyi 27.05.20 ye chor company h plz is m koi order mt kro bhut bada farod krte h ye log

Payment issues

Sir yesterday I placed an order of Sony wireless earphones ,and the amount got deducted from my account and I didn't get any confirmation message and then it showed that order not placed
Sir pls help I need my refund back

Sar main 25 tarikh ko bonnet

Sar main 25 tarikh ko bonnet account main 500 rupaye Add kijiye. Hay vah paise Mere Add money. Main Nahin Aaye aur aur mere account se cut Gaye so, please Mere paise a Mujhe a return chahie dhanyvad

Complaint

Amazon team

Yesterday I saw amazon account I lost 5000 in my account I try call Coustomer Care they said download one app its our another app and tell that card then I ll refund the amount to that new app. I inform that to that guy but he take my money in my bank account RS 35,000...so please kindly help for me to return my money back Pls...

Refund

exchange offer me order completed.amount also deducted but order cancelled.amount didn't refund in my account.

Return/Refund Damaged Product

Order date
07-Mar-2020

Return Details
Return request approved
The seller has approved your return request.

Crazy Sutra Matte Coated Dye Sublimation Sipper Printing A4 Paper... 515.00
Qty: 1
Sold By: Crazy Sutra
View return label and instructions
Payment information
Payment Method
Pay On Delivery (POD)

Shipping Address
NOOR JAHAN
House Number - 183/BA, Purana Kasba Baghpat Ward No - 18
Mohalla Mirdhanpura
BAGHPAT

Refund not Issued till now

Where is my refund

Pickup Address
NOOR JAHAN
House Number - 183/BA, Purana Kasba Baghpat Ward No - 18
Mohalla Mirdhanpura
BAGHPAT

Refund Available: Rs.515.00 for Crazy Sutra Matte Coated Dye Sublimation Sipper Printi... will be available by Mar-17.

Refunds problem

Sir mna phone book kiya tha 30 may ko mera account sa 16999 rs cut gya but ibe tak refunds nhai hua mera order cancelled ho chuka ha

Samsung Mobil is not received now

Please give me mobil number aor phone number for contuuct.

Kyc

Sir
Kyc nhi ho pa rhai h

instant discount

Sir please datil.instant discount ,my product is ad to cart,how many purchas the rupese and me instant discount,use the icic credit cards

Saman Nahi Mila khali roll Diya

Maine 2 laptop cover mangaya tha delevery me khali roll Diya Ander laptop paper Nahi tha delivery man ko phone Kiya to Bola Kal ayega 20/12/19 SE abhi tak Nahi Aya
Aap bhejo hamara laptop Ka 2 paper cover

Order apane aap cancil ho Gaya

Dear
Mai ek order Kiya tha jo auto cancil kar diya Gaya hai aur na koi call aur na koi massage diya Gaya please Mera request hai kripaya use delivery kare aur koi dikkat ho to sampark kare

SHOOJ

सर मैंने जूता 12 NO. का आर्डर दिया था आपने 11 NO. का शूज भेज दिया ऐसा क्यों ?5

Replesment or refund

Hello sir
Mene 3 July ko Kevin TV 32 inch ka order kiya jo muje 8 July ko delevard hua . Lekin installation krne ke bad se hi you tube or hot star dono hi nhi chal rhe he.mene kai baar shikayat bhi darj krwai but koi response nhi mila..plz solved my problem

GIVE ME REFUND

Amazon is very careless shopping portal specially for refund process.....

हराम का माल खाने की लत लग गयी है जानवरो को एक दम गंदे लोग गन्दा पोर्टल इसकी तो जितनी भी बुराई करो वो भी कम है इनको तो पकड़ो और मारो जानवरो को जितना हो सके

ये लोगो को नेट बैंकिंग and caredit/Debit card से payment करने पर मजबूर करते है और कभी अगर ऑडर कैंसिल करना पड़ जाये तो ये उस कस्टमर का रिफंड आसानी से नहीं देते है उसको अपने नीचे दबा देते है ये मेरा 5 साल से तजुर्बा हो गया अब में कभी भी अमेज़न ना ही इस्तेमाल करूँगा और ना ही किसी को सलाह दूंगा

मैंने एक मशीन ली थी online payment कर दी Rs. 14999/- रूपये मे मैंने देखा की ऑडर गलत कंपनी का हो गया है meine वो तभी कैंसिल कर दिया सोचा दूसरी कंपनी की वापस सेलेक्ट करके बुक कर दूंगा पहली कमी सालो के पोर्टल मे की कोई ऑडर कैंसिल ना करके उसको किसी दूसरी कंपनी पर सेलेक्ट नहीं कर सकते पैसा किसी और सामान मे एडजस्ट नहीं कर सकते
अब मुझे मशीन लेनी ही थी जो सही वाली थी उसका भी amount Rs.14999/- ही था लेकिन आज 5 दिन हो गए है पैसा नहीं आया और आज मैंने देखा की उस मशीन का price Rs. 15999/- हो गया कियोकि वो चाइना का माल था और चाइना अभी क्लोज है
अब बताओ वो एक हजार रूपये का जो मुझ पर दंड हुआ उसको कौन देगा बैठे है हराम का माल लिए सूअर दूसरा मरता है तो मरता रहे
और अभी भी रिफंड की बात पता करी तो बताया की अभी 28 feb तक आएगा अगर 28 तक उस मशीन पर और पैसे बढ़ गए तो इसका कौन जिम्मेदार है
मुझे इसमें काम करने वाले और ये saler सब के सब बत्त्तमीज लगते है में अकेला नहीं और भी लोगो के साथ इनका यही रवैया है इनकी शिकायत हम कोर्ट मे करेंगे और इन पर केस भी करेंगे पैसे काटने की जितनी ये जल्दी करते है उतनी जल्दी वापस देने मे कियों नहीं करते
क्या वो पैसा इनके बाप है या हमारा चोरी का है साला सब सूअर बैठे है हराम का माल समंझ कर खाके बैठ जाते है जिसको परेशानी होती है होती रहे ये तो हराम का पचा कर बैठ गए sale

Reverse payments

My order is cancelled by me... Because i m order a phone with exchange offer... And your delivery boy refuse to my phone get...he cancelled my order... But today 4 days after... My reverse payment not in my credit card and any account.... Pls reverse my payment as soon as possible.... Then i order new phone early.. Pls

Account login issue

My account was not accept to purchase any item please rectify the problem as early as possible

OTP received nhi ho rha

Very bad surver

Account open ni ho rha h mera

Plz hlp m right now plz call m right now

Request to help with the account log in

Hi Team
I am not able to log in my account so I can,t place any order please help me with that So I'll be very glad to you

Thanks

I need Amazon member in

I need Amazon member in delever order my area

सामान उपलब्ध न कराने के संबंध में

Amazon2 द्वारा सामान नहीं भेजा गया डिलीवरी का मैसेज भेज दिया, पैसा वापस किया जाए

Dilevri ke prpas me

Aapka dilevri karne wala boy lokeshan pe nhi aakar o hme hi apne pas bula raha tha or hum nhi gye to dhamki diya ki aapka saman my kensel kar dunga ye keya sarvis aap log ka chalega hum jyad kuch nhi likhenge aap logdilevri sudhar kate

Rong shoes delivery

सर मैंने DAV स्कूलका liberty UK43 साइज 999 का शूज मगाया था लेकिन जो 20/07/19 को डिलिवरी हुआ वो ब्लैक कलर का लोकल शूज है कृपया इसे वापस लेकर जाए मेने return के लिए भी कंप्लेंट डाला है लेकिन अभी तक नही हुआ

Online shopping

My account was not accept to purchase any item please rectify the problem as early as possible

order note please

mera M3 Band Anti Gravity Bluetooth Health Wrist Smart Band Watch kharab hua hai warranty me hai to b muje replacement nahi mil rahi hai kitne baar treders ko call kiya sab uallu bana hai rahe h bilkul satisfied nhi hu me ye product se paise mere waste ja rahe h

Book was not delivered

20 days would have been 20 days ago I had ordered a book, it was not even till date 2 July date was last.....si said

Hindi

Mera balance paid hai fir ye
delivery boy paisa mang raha hai

Couldn't order item

There was a problem arising at the time of my purchase a silk Saree.
I couldn't complete the process of order the item. So do the needful.
I like very much that saree.

I didnt get my product but status is showing delivered

How irresponsible people i didnt fet my product but they put tracking status as delirevered on Satday May11 2019 how is it possible i want my product to be delivered

Where is my stuff?

I still didn't get my order but the amazon keep sending me the mails bout delivered product!!! Where is my order??? When amazon didn't send it then how they can ask for feedback also I paid online!! I need my stuff asap..

Where is my stuff?

I still didn't get my order but the amazon keep sending me the mails bout delivered product!!! Where is my order??? When amazon didn't send it then how they can ask for feedback also I paid online!! I need my stuff asap..

Our payment

Not received our payment 2 order

Not received items but got delivery message

I have not received towing rope and high pressure water pump though got a delivery message

To cancel.

Sir may 2 mobile phone book kr rkha tha different dofferent time pa Aur may 1 ko cancel kr rha hu to 2 ino hi ho rha hai.
To sir Mujhe 1 mobile phone chiya uska Liya kya kru Ek cancel krna hai.

Account sign in problem

I'm very old user of Amazon.
After long time i try to open my account when i'm opening my account it's asking for expiry date of my ATM card i have filled it but it's showing wrong. Why??

Account not be open

I'm very old user of Amazon.
After long time i try to open my account when i'm opening my account it's asking for expiry date of my ATM card. My atm is closed so how can I open my account please help me out.

Luta lotion

Maine aaj oder Kiya hai mere a/c se do bar bill pay ho gya hai plz ek ritan karr

Wrong item send

You should replace it.

I Buyed a technuv mini rugby style bluetooth speaker .
But I got another type of bluetooth speaker.

I want my perfect item back .

Wrong item

Maine jo shoes order kiya tha woh nahi aya , yeh wrong shoe mujh ko mila hai

IMEI MOT MACTH

Mujhe phone exchange karna hai Lekin EMEI NUMBER Wrong dikha raha hai help me

Forget password

Sir mera password bhulgayahai ree set password our login karte time otp atahai phir otp dalnepar ye words aatahai please enter the full name associated with your account ispar kya,kaunsa name bharnahai login me problems horaha hai kuchh goods products lenatha leyen nahihoparahahai please tell me

Refund payment not received till day

my account still not credited. As per them payment processing completed. Now in call they said they not found....

Regarding for refund payment

My refund of my last order not credit in my account please given the status of my refund payment

Refund

I have returned a watch on 29/07/2019 but till date, I have not received a refund of my watch

Refund money

Order created by mistake and I'm cancelling my order how many days it will be refund

Balance is locked

I am unable to buy anything because the balance is looked ok open the balance

My order is avilabule their

Your company first resiving money after not available this item .this very annesiness we refund money after 3,4day what sir

Delivery related complaint

Your company is fooling the customer, it also deposits the money before it also does not deliver the product, and your company's customer related processor is of very low quality. I will request all the customers to not buy goods from Amazon

Dog food

delivery ab Tak nahin aaya

Item repair for service center

Hello sir
I bought a fresh aqwa water purifier on April 15 and purifier not working from 2 days I has warranty. who is collect the item plz give me contact number

delevery is not tracking

my ordear is not show in the way... so pls comform my delevey.. and whear my delevery

No sampark delevry boy

Aap ka delevri boy me koi sampark nhi kiya oor Mara parsal return kar dya

सामान डिलेवरी न होने बावत

सर मेने दिनांक 2 फरवरी को एक सोलर पॉवर बैंकों ऑडर किया था पर अभी तक डीलिवर नहीं हो पाया है मैने पहले भी कस्टमर केयर को कॉल कर सिकायत की थी पर कुछ दिनों में डीलिवर हो जायेगा बोल दिया गया अभी तक नहीं हुवा हैं

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