Amazon Prime Video Customer Care

Company Name: 

Important Link

Install App

How to login ?

To sign up for Amazon Prime monthly or 1-year paid membership anytime in the future-

  • Go to Amazon Prime page
  • Click or tap the sign-up button.
  • Follow on-screen instructions to complete the payment and sign up.

If you want to Cancel Prime Video Subscription ?

  • Go to Account & Settings, then select the  Your Account tab.
  • For a Prime Video-only subscription, select. Prime Video is also included
    with an Amazon Prime membership - to cancel an Amazon Prime membership,
    under , select Edit on Amazon.

Service Provider Locations

Report a Content Grievance in India

Amazon Prime, Prime Video Channels and Prime Video Mobile Edition members can file/raise
a content grievance in India.
  • Email For (Prime Video): grievanceofficer-primevideo [at] amazon [dot] com
  • Email For (Prime Video Channels): grievance-primevideochannels [at] amazon [dot] com

They will response within 24 hours and provide you with a reference number to track your complaint
an process your complaint respond within 15 days from the date of receipt of a complete complaint.. 

Comments

I purchased prime video plan

I purchased prime video plan for 299 and it was successful as well but still was not able to watch anything please reply back. Please

Unable to watch prime after subscription

I purchased prime video plan for 299 and it was successful as well but still was not able to watch anything please reply back Asap.

After subscription why not working

Please resolve asap after paying payment your app not ply videos why????

Payment

My amazon prime account deleted but my monthly subscription is working and every month my account debit 179 amount please unsubscribe my account

My cash getting back

I don't want to activate prime member.today automatically sededucted prime membership amount like 1499.i can't want prime membership I want my money back

Prime Video on my TV

I have purchased the Amazon Prime Membership. I am unable to watch prime video on my TV. Video plays on my mobile and laptop. But I wanted it on my TV. I have already lost so many days. Please solve this problem ASAP.

Prime Video subscription is not working from a very long time.

I have purchased the Amazon Prime Membership. I am unable to watch prime video on my TV. Video plays on my mobile and laptop. But I wanted it on my TV. I have already lost so many days. Please solve this problem ASAP.

Not connecting my tv

Not connecting my tv

Payment issue

I have made the payment for prime of rs 179 through upi and also payment got deducted but the order is showen declined and cancelled so i want my refund back kindly revert or i will contact to greviance for the same

Pay for movie on rent

Pay for movi teri baton me easa uljha hua but movi not paying

I have recharged my phone for

I have recharged my phone for one year package in Airtel INR-3359.
And I got one year subscription for hotstar and one year for Amazon prime.
But Amazon is not giving free service to me.
Still it is requiring for money.
So do necessary help for this.
Thanks and regards
Kuldeep Sharma.

NO ANY VIDEO IS PLAYING ON MY ANDROID TV

I have purchased the Prime Membership from the last month January 2023.
I have Haier Andoird TV No any video play, an error are shown every time but Videos are play only in Mobile phone.
Kindly solve this problem as soon as possible.

prime video subscription is not registered after payment

I have paid for the subscription amount at 24 November. Still am not getting the videos.
Plz reset this problem at the earliest
Thank you!

Payment successfully

Payment successfully but I am not watching any thing

Complaint

My account have been deduct 179 rs. Every month when i have logout amazon prime video but till every month deduct so i have request my service amazon prime video stop and dont cut payment

email id issu

hi just i subscribed prime video but i put wrong email . so i cant open any videos

Prime video isn’t working

My prime video isn’t working from yesterday evening . Can you solve it

Prime video se jab bhi koi

Prime video se jab bhi koi movie ya web series download karo aur bychance kabhi data beech me hi khatm ho jaye, ( maan lo 2 gb ki movie me se 1.2 gb download ho chuki hai tab) to yeah fir se nye sire se download karna shuru kar deta hai, apka data bhi gya aur time bhi. Kuch karo iss problem ka, mai to feb up ho gya hu

Inactive subscriptions

I already purchased a telkomsel package with a phone number (08232874xxxx), and got a 30-day prime video subscription, but inactive or unregistered in a prime video application, please solution?

I have ordered a product in

I have ordered a product in Amazon great festival offer. Also paid in full for my product. The seller has dispatched my order, in the app it's showing out for delivery from two days. But, the order not yet delivered to me, delivery agent says my order is not with them so they won't deliver the product to me. So I need to cancel my order. No I won't cancel my order. I want the product which I have made payment and booked. I want my product as soon as possible.

NFL Coverage.

You should NOT be broadcasting NFL games. You do not have the systems to provide this service. If I'm not going to be able to watch at the start of the game and I have set it up to enable recording and add it to my watch list, I can't watching the game from the beginning until after the game is over. That socks. IF I pause the game to go to the John, when I resume it forwards to live. That ducks. You either need to fix your systems or get out of live sports broadcasting.

Change of phone number

We want to change the phone number, please guide us

LOOSING MONEY

I have loosing Rupee 6 per day,180 per month ,2160 per year,10800 per 5 years
Amazon should answer me,,i have asked for my card services why it amount is cutting from my account.

They said they cant do anything, contact amazon but i should contact

Please kindly stop it amazon

Still i believe amazon is best

Return

My return is not being accepted. Tommy Hilfiger belt ordered came in a plain polythene cover without a box, without buckle, without price tag.
The item had come for delivery and taken back saying they were not able to scan. Without delivering they took COD and the package too. As I become aware of this I immediately called the delivery agent and in 30 mnts the package was delivered back. The product looks to be a duplicate one. The agent collected the return package and returned it back after two hours saying return is not being accepted in the system and talk to customer care.I have been trying to reach customer care for last many hours but of no avail. Kindly do the needful to resolve this issue , accept the return and refund the amount.
Sujith Chandran
98950 90xxx
Sujith [at] popularmc [dot] com

how to auto renewal my subciption

I have paid Rs.2 for first 30 days trial. But i not option auto renewal, today I got a message that amazon will auto debit Rs.1499 Thus we want to cancel that. Kindly do it as we don't require prime membership anymore.
We shall be glad for your help.
Thank you

Missing episodes

The magicians season 5 is missing its final episode (13). Can this please be added. It says on the website that it is on prime so I signed up but when I log in, 12 is the last one. I'm in Australia as I know the country changes it.. please fix this error for us Aussies

Application related

Amazon prime Android TV application has too much bugs and issues its lags every times i scroll please update the app it gives such a bad experience

auto renewal

The Amazon Prime Membership has been auto renewed without any notifications. In addition to that, the account cannot be accessed either from phone or from the smart tv. Issue an immediate refund as this is the second of such an occurence.

Empty box recive

This is vary disappointing me that recently odered a campus men first running shoes price:- 1619 oder id :- 405-2117972-2292319
was got empty box missing out packaging recive this empty box Amazon ruputed company

Wrong product information updated on website

Return refund not initiated by Amazon wrong information wrong product description on websit. Without visiting my place pickup guys giving false information, POOR MANAGEMENT OF AMAZON

refund not recived

i order tplink router rs 1439 nd i retuned it 3days back i still not get any notification of retun nd refund the person who collected told me tht uh will get notification in 24. hrs it been 3days
it seems to be fraud
pls helpp!!

Refund

12 September ko ordar kiya, 25 spetember ko mila, 26 September ko replacement kiya,27 September ko picked kar liya gaya ,28september ko call centar Lagaya replacement ka refund karvaya refund ka merko 3 October Tak mil jaega Aisa bola Gaya FIR 30 September ko call center Lagaya unhen bhi mere ko 3 October Tak refund dene ko bola Lekin mere ko refund Nahin Ho saka mere pass order ID replacement ID Sab Hai screenshot Rakha Hai kripya mere ko Mera amount pay Karen dhanyvad Nahin to main case karunga

I have paid Rs.2 for first 30

I have paid Rs.2 for first 30 days trial. But today I got a message that amazon will auto debit Rs.1499 within two days I.e. on or before 25 April 2022. Thus we want to cancel that. Kindly do it as we don't require prime membership anymore.
We shall be glad for your help.
Thank you

Regarding for the Unwanted money detection without subscription

i got detection from amazon prime from my account 16 AED on 04/05/2022 i didn't did any subtraction in amazon prime infect i don't have amazon application in my mobile phone even i didn't received any OTP from your side for that deduction

Billing statement

Dear sir,
I received my axis bank credit card statement. The amount mention not showing item I purchased it shows seller name. So to verify if I purchased or not I need billing statement. For CREDIT card purchases and cash purchases.

Empty box recive

This is vary disappointing me that recently odered a campus men first running shoes price:- 1619 oder id :- 405-2117972-2292319
was got empty box missing out packaging recive this empty box Amazon ruputed company

please refund my amount

I have ONE ORDER. But today I got a message that amazon will auto debit Rs.1499 from my amazon pay balance 22.04.22. Thus we want to cancel that. Kindly do it as we don't require prime membership anymore.
We shall be glad for your help.
Thank you

froud auto debit

please give my money back in my account

auto debited of 1499/-

I have paid Rs.2 for first 30 days trial. But today I got a message that amazon will auto debit Rs.1499 within two days I.e. on or before 26 February 2022. Thus we want to cancel that. Kindly do it as we don't require prime membership anymore.
We shall be glad for your help.
Thank you

Prime membership renewal is pending

Prime membership already renewed but still seeing , pending payment for paid membership. It's appear in 5 more days to go. What I can do?

New prime membership purchased and account locked

Hi my parents are trying to login to the account that I setup recently using my mom's phone number in india for annual prime video. We paid for annual membership, but when they are trying to login getting account locked due to misuse. Can you please explain what's the misuse and we want money back refund or have our prime services enabled for my parents immediately as there is no misuse and we are legally paid the annual membership amount under my mom's account

Mara prime abhi khtam v nhi hua h viedo ply nhi ho raha call me

Plzz help me

Complaint reg. Not to opening the video.

I have recharged Rs. 459 plan for three months last week but till date no any prime video has to be opened or functioned while I have already made an account.

However, I told to customer care executive and he said that your complaint has been done and your problem will be resolved on 28.01.2022 but this time the situation is same.

Kindly request please resolve this issue on urgent basis.

Thanks.

Money deducted but Vedio not available. Showing subscription exp

My credit card account deducted for Rs 129 on 15.11.21 but showing you have no subscription. Kindly resolve the matter or refund the money. Your system is not properly functioning. only deducting customer's money.

Fraud purchasing

I got the message from Amazone prime mentioned
Debit
INR 631.58
20/11/2021
PUR/Amazon Prim
Mentioned amount has been deducted by Amazone prime without purchasing request from my side
So my pain is without purchasing request how it happened.

Enquiry regarding transaction of money without purchasing reques

I got the message from Amazone prime mentioned
Debit
INR 9298.58
30-10-2021
PUR/Amazon Prim
Mentioned amount has been deducted by Amazone prime without purchasing request from my side
So my pain is without purchasing request how it happened

Refund Money....

I paid Rs.999for prime video on 13th September...... amount is deducted from my account......but prime video doesn't start.....so pz I begged you refund our money as soon as possible.........

Plz plz plz

Mobile watch missing product please return my money

B m c mobile watch missing product box empty so return my refund money

Refund time expired but refund not received

I returned my order 14days before but don’t get refund. And my order was on cash on delivery my amount is INR 369. Give me update of my refund when i can get and by which medium

Refund my amount

I have purchased amazon prime video membership on 28th August for Rs.999/- myjio app but stil not working and the money is deducted from my account kindly refund the money immediately.

Refund my amount

I have purchased amazon prime video membership on 28th August for Rs.999/- via myjio app but stil not working and the money is deducted from my account kindly refund the money immediately.

Refund my amount

I have purchased amazon prime video membership on 28th August for Rs.999/- via myjio app but stil not working and the money is deducted from my account kindly refund the money immediately.

Refund my amount

I have purchased amazon prime video on 28th August for Rs.999/- via my jio app but am unable to access the same. Kindly refund my amount at the earliest. A quick response from your end will be appreciated.

Decline payment

I had purchased five items from you on 29th August and paid Rs. 1696/- but after some time message appeared that payment of two items declined but my card shows that the said amount has been debited from my account. Still I purchased those two items again. Today I received another message that payment for three of the items declined. My question is if so happens then my card obviously inform me, but my card has not given any such message. My only point is please refund Rs. 1696/-. This is my last time time I will never purchase anything from Amazon.in once this problem starts it will repeat I think.
I am purchasing through amazon.in since 2015-16 but never face such incidence about money.

Chaiti Sharma Biswas

amount return in my account

Hi Sir,

I added money from debit card but what happened amount deducted my account but the money didn't add kindly look into this on priority

Regards,
Pradeep

Unsubscribe my prime video 3 months subscription

Sir .
Due to my all communication equipments fault condition at present Iam unable to watch yours prime video movie's. Last week only I paid 3 months subscription (Rs.329/-).pl.cancel my subscription and return back payment to me.I Will join later after rectification of my equipments.
Convey the details through my mail.

Auto subscription without given any information or without otp

Dear
Sir / Madam
you have auto renewed my prime member on 12/04/2021. I don't know about this how this happened. I don't know that my member ship auto renewed I never subscribed prime video.
please refund my 999 immediately.

Issue regarding login.

I had just taken a prime membership today. But later I realised that the email id that has been signed into my account was not mine. The number through which I registered my account was mine but the email id was not mine. As soon as I got to know about it I logged out from my account. Now as I want to change my password the link is always sent to the email id which I don't have any clue about. I am just worried that I have lost my prime membership due to this reason. Please help me.

The registered email id is manglam [dot] sharma2000 [at] gmail [dot] com (not mine) I want to change it.

Unable to login

I am unable to login as my previous contact number has now changed. You are sending the verification code on that number instead of my mail. Though I am getting the OTP on my mail but the verification code later is going to the contact number that's no longer in use. Kindly help my reset my password.

I'd mobile number band ho gya h

Respected sir mene jis number is amazon prime mebership liya tha bo band ho gya hai aur mene jis credit card se payment kiya tha uske regarding mail aaya h ki apki prime membership another one year ke liye renew ho jayegi to mujhe apni membership finish karna h taki mere card se paise na kate

I feel very difficult to

I feel very difficult to verify my age to obtain an offer in Amazon Prime subscription.i feel like cheating,you should have asked to verify my age before taking full amount from me and later verifying my age.Now i am nit able to upload the picture of my id card,i tried many times,can u please change to something else like taking adhar number and verifying my age.

Regarding auto deduction of payment

What kind of a new froud technique used by amazon. After auto deduction without any otp Or any permision .
Please refund my money as soon as possible.

Refund prime member

Dear
Sir / Madam
you have auto renewed my prime member. i just cancelled within 2 day and you show we will refund you 999/- rupees within 3/5 day in our app message but you not refund. please refund my 999 immediately.

account number not working

OTP is not coming to Amazon account mobile number

I have lossed my mobile, so I

I have lossed my mobile, so I am not able to login. I can't receive OTP to login.

Auto pay exit

Dir sir my prime video auto pay exits
Lokesh kumar
Mob 97xxxx8009
Email -Lnagar44 [at] gmail [dot] com
Plese just auto pay exit

Auto debit - Card No.

I am using Bajaj RBL Credit Card and i am not authorized payment of every month 13.05 USD. This happened for past one year i don't have any Amzzon account. i request you to stop the auto debit for Rs. 13.05 USD 12 months) and credit the amount with immediate effect

V Sreedevi

Refund prime member

Dear
Sir / Madam
you have auto renewed my prime member. i just cancelled within 2 day and you show we will refund you 999/- rupees within 3/5 day in our app message but you not refund. please refund my 999 immediately.

TV installation

Ref. Case6735098172.
The entire team could not arrange a technician to install the tv I bought, and give me a demo even after 7 days. Yet I keep getting emails stating that the installation was completed.I spoke to more than 10 persons in this regard. The tv itself seems defective, as the power switch keeps blinking. Finally when I wanted to return the tv for replacement, they wouldn't give replacement. They say money will be refunded. At this rate, they can never be customer centric company.
Proof available, if anyone cares to
Verify my statements.
Subhash

My prime account is suspended

Hello, being a prime i was looking for few products to gift a friend in Amazon.Ca site and placed a order to ship the product to India. As the looked product was not available on Amazon.in site.

But unfortunately my account has been suspended along with all my prime services like prime video, prime music etc fir more than 24 hours now. can this be released at the earliest??

not open Amazon Prime

not open Amazon Prime

Account unaccessable. ै

I have purchased amazon prime video on 21st December for Rs.999/- via order no 408-5192007-2623531 but am unable to access the same. Kindly refund my amount at the earliest. A quick response from your end will be appreciated.

Account unaccessable. ै

I have purchased amazon prime video on 21st December for Rs.999/- via order no 408-5192007-2623531 but am unable to access the same. Kindly refund my amount at the earliest. A quick response from your end will be appreciated.

Prime video app not play

IAM a Airtel prime customer from starting I can not open my app.

Unable to open movies

Activate my prime video account

Unable to watch movies

Dec 3/2020 I enrolled for prime video and made payment of Rs 129/ also,

But I am unable to watch any movie ,trailer I am getting,

No body is directing me in this regard

Money has been deducted but the prime video i cant play

Hi, This morning 129rs has been deducted from my account but i cant play the prime video in my device.Can i get the solution as soon as possible.

5 products

Mene 2 steamer online kiye.lekin muje 1 hi steamer aya aur paisa 2 steamer ka liya.return kar rahi hu to usme return policy nai he.aisa service839xxxxxxhe kya amozon ka

Delivery issues

Mene 2 steamer online kiye.lekin muje 1 hi steamer aya aur paisa 2 steamer ka liya.return kar rahi hu to usme return policy nai he.aisa service he kya amozon ka

Please cancel my subscription

Please cancel my subscription with immediate effect and refund my amount of Rs.846.61 which you have debited in my Vodafone bill dated 06.08.20.
Waiting for your prompt response

Sir mene Amazon se parcle

Sir mene Amazon se parcle 19/07 ko magaya tha but abhi tk delivery nhi aayi aur uska status bhi kuch nhi bata rha hai mujhe aap inform kro kb tk aayega mera parcle

SHIPPING MY ORDER

VERY VERY BAD SERVICE BY AMAZON

Refund money

My account creat before approx 5-6 month in Amazone prime video, but I missed my account so please check below mentioned my mob no. And dedect amt 999/- rs from my bank account as per below mentione also. We not used so please refund process. We don't want for membership. Please do the needful.
Asap

Cancellation of prime video membership

Sir/madam
Please cancel my Amazon Prime Video membership, as I am not using this app for last three months.
Please stop my further subscription effectively.

vodaohone red plan benifit

my no 3050 this i have vi redx plan 1099 and his benifit amezon prime lifitime benifit but mt account amezone prime as me for pay 129 rups hos is it possible nad i call amezon custemor but not answer my call plz do somthing

Refund my money

Without my knowledge you have deducted money from my account while i have canceled my subscription , so i need refund plz reply fast and if u want to cancel subscription in return of refund
Then plz do it faster

Just return me my money back

U did a fraud with me

My money is deducted from my account but membership is not subsc

Why

Money is deducting every month 129/- but I didn't subscribe actu

Hi sir/madam,
The money have been deducting from my credit card for monthly subscription of Amazon prime, in fact I didn't subscribe.But amount is automatically reflecting in my credit card statement..pls cancel the subscription or give me an explanation for which mobile number I subscribed in past..I am not using prime till now ,the app only installed for general purpose in my mobile..pls tell me ASAP.

Thanks madam/sir.

money deducted

money deducted from my account but my prime account not active

Regarding

I am Shivam Dwivedi Advocate from Kannauj (Uttar PARDESH) sir I want to know is there is any job in amazon related "Kannauj Court" if any one then sir please reply m