Amazon Prime Video Customer Care

Company Name: 
Toll free Number(s): 
  • 1800 3000 9009
  • 1800 419 7355

Important Links

Install App

How to login ?

To sign up for Amazon Prime monthly or 1-year paid membership anytime in the future-

  • Go to Amazon Prime page
  • Click or tap the sign-up button.
  • Follow on-screen instructions to complete the payment and sign up.

If you want to Cancel Prime Video Subscription ?

  • Go to Account & Settings, then select the  Your Account tab.
  • For a Prime Video-only subscription, select. Prime Video is also included
    with an Amazon Prime membership - to cancel an Amazon Prime membership,
    under , select Edit on Amazon.

Service Provider Locations

Parent Article: 

Comments

Billing statement

Dear sir,
I received my axis bank credit card statement. The amount mention not showing item I purchased it shows seller name. So to verify if I purchased or not I need billing statement. For CREDIT card purchases and cash purchases.

please refund my amount

I have ONE ORDER. But today I got a message that amazon will auto debit Rs.1499 from my amazon pay balance 22.04.22. Thus we want to cancel that. Kindly do it as we don't require prime membership anymore.
We shall be glad for your help.
Thank you

auto debited of 1499/-

I have paid Rs.2 for first 30 days trial. But today I got a message that amazon will auto debit Rs.1499 within two days I.e. on or before 26 February 2022. Thus we want to cancel that. Kindly do it as we don't require prime membership anymore.
We shall be glad for your help.
Thank you

Prime membership renewal is pending

Prime membership already renewed but still seeing , pending payment for paid membership. It's appear in 5 more days to go. What I can do?

New prime membership purchased and account locked

Hi my parents are trying to login to the account that I setup recently using my mom's phone number in india for annual prime video. We paid for annual membership, but when they are trying to login getting account locked due to misuse. Can you please explain what's the misuse and we want money back refund or have our prime services enabled for my parents immediately as there is no misuse and we are legally paid the annual membership amount under my mom's account

Mara prime abhi khtam v nhi hua h viedo ply nhi ho raha call me

Plzz help me

Complaint reg. Not to opening the video.

I have recharged Rs. 459 plan for three months last week but till date no any prime video has to be opened or functioned while I have already made an account.

However, I told to customer care executive and he said that your complaint has been done and your problem will be resolved on 28.01.2022 but this time the situation is same.

Kindly request please resolve this issue on urgent basis.

Thanks.

Money deducted but Vedio not available. Showing subscription exp

My credit card account deducted for Rs 129 on 15.11.21 but showing you have no subscription. Kindly resolve the matter or refund the money. Your system is not properly functioning. only deducting customer's money.

Fraud purchasing

I got the message from Amazone prime mentioned
Debit
INR 631.58
20/11/2021
PUR/Amazon Prim
Mentioned amount has been deducted by Amazone prime without purchasing request from my side
So my pain is without purchasing request how it happened.

Enquiry regarding transaction of money without purchasing reques

I got the message from Amazone prime mentioned
Debit
INR 9298.58
30-10-2021
PUR/Amazon Prim
Mentioned amount has been deducted by Amazone prime without purchasing request from my side
So my pain is without purchasing request how it happened

Refund Money....

I paid Rs.999for prime video on 13th September...... amount is deducted from my account......but prime video doesn't start.....so pz I begged you refund our money as soon as possible.........

Plz plz plz

Mobile watch missing product please return my money

B m c mobile watch missing product box empty so return my refund money

Refund time expired but refund not received

I returned my order 14days before but don’t get refund. And my order was on cash on delivery my amount is INR 369. Give me update of my refund when i can get and by which medium

Refund my amount

I have purchased amazon prime video membership on 28th August for Rs.999/- myjio app but stil not working and the money is deducted from my account kindly refund the money immediately.

Refund my amount

I have purchased amazon prime video membership on 28th August for Rs.999/- via myjio app but stil not working and the money is deducted from my account kindly refund the money immediately.

Refund my amount

I have purchased amazon prime video membership on 28th August for Rs.999/- via myjio app but stil not working and the money is deducted from my account kindly refund the money immediately.

Refund my amount

I have purchased amazon prime video on 28th August for Rs.999/- via my jio app but am unable to access the same. Kindly refund my amount at the earliest. A quick response from your end will be appreciated.

Decline payment

I had purchased five items from you on 29th August and paid Rs. 1696/- but after some time message appeared that payment of two items declined but my card shows that the said amount has been debited from my account. Still I purchased those two items again. Today I received another message that payment for three of the items declined. My question is if so happens then my card obviously inform me, but my card has not given any such message. My only point is please refund Rs. 1696/-. This is my last time time I will never purchase anything from Amazon.in once this problem starts it will repeat I think.
I am purchasing through amazon.in since 2015-16 but never face such incidence about money.

Chaiti Sharma Biswas

amount return in my account

Hi Sir,

I added money from debit card but what happened amount deducted my account but the money didn't add kindly look into this on priority

Regards,
Pradeep

Unsubscribe my prime video 3 months subscription

Sir .
Due to my all communication equipments fault condition at present Iam unable to watch yours prime video movie's. Last week only I paid 3 months subscription (Rs.329/-).pl.cancel my subscription and return back payment to me.I Will join later after rectification of my equipments.
Convey the details through my mail.

Auto subscription without given any information or without otp

Dear
Sir / Madam
you have auto renewed my prime member on 12/04/2021. I don't know about this how this happened. I don't know that my member ship auto renewed I never subscribed prime video.
please refund my 999 immediately.

Issue regarding login.

I had just taken a prime membership today. But later I realised that the email id that has been signed into my account was not mine. The number through which I registered my account was mine but the email id was not mine. As soon as I got to know about it I logged out from my account. Now as I want to change my password the link is always sent to the email id which I don't have any clue about. I am just worried that I have lost my prime membership due to this reason. Please help me.

The registered email id is manglam [dot] sharma2000 [at] gmail [dot] com (not mine) I want to change it.

Unable to login

I am unable to login as my previous contact number has now changed. You are sending the verification code on that number instead of my mail. Though I am getting the OTP on my mail but the verification code later is going to the contact number that's no longer in use. Kindly help my reset my password.

I'd mobile number band ho gya h

Respected sir mene jis number is amazon prime mebership liya tha bo band ho gya hai aur mene jis credit card se payment kiya tha uske regarding mail aaya h ki apki prime membership another one year ke liye renew ho jayegi to mujhe apni membership finish karna h taki mere card se paise na kate

I feel very difficult to

I feel very difficult to verify my age to obtain an offer in Amazon Prime subscription.i feel like cheating,you should have asked to verify my age before taking full amount from me and later verifying my age.Now i am nit able to upload the picture of my id card,i tried many times,can u please change to something else like taking adhar number and verifying my age.

Regarding auto deduction of payment

What kind of a new froud technique used by amazon. After auto deduction without any otp Or any permision .
Please refund my money as soon as possible.

Refund prime member

Dear
Sir / Madam
you have auto renewed my prime member. i just cancelled within 2 day and you show we will refund you 999/- rupees within 3/5 day in our app message but you not refund. please refund my 999 immediately.

account number not working

OTP is not coming to Amazon account mobile number

Auto pay exit

Dir sir my prime video auto pay exits
Lokesh kumar
Mob 97xxxx8009
Email -Lnagar44 [at] gmail [dot] com
Plese just auto pay exit

Auto debit - Card No.

I am using Bajaj RBL Credit Card and i am not authorized payment of every month 13.05 USD. This happened for past one year i don't have any Amzzon account. i request you to stop the auto debit for Rs. 13.05 USD 12 months) and credit the amount with immediate effect

V Sreedevi

Refund prime member

Dear
Sir / Madam
you have auto renewed my prime member. i just cancelled within 2 day and you show we will refund you 999/- rupees within 3/5 day in our app message but you not refund. please refund my 999 immediately.

TV installation

Ref. Case6735098172.
The entire team could not arrange a technician to install the tv I bought, and give me a demo even after 7 days. Yet I keep getting emails stating that the installation was completed.I spoke to more than 10 persons in this regard. The tv itself seems defective, as the power switch keeps blinking. Finally when I wanted to return the tv for replacement, they wouldn't give replacement. They say money will be refunded. At this rate, they can never be customer centric company.
Proof available, if anyone cares to
Verify my statements.
Subhash

My prime account is suspended

Hello, being a prime i was looking for few products to gift a friend in Amazon.Ca site and placed a order to ship the product to India. As the looked product was not available on Amazon.in site.

But unfortunately my account has been suspended along with all my prime services like prime video, prime music etc fir more than 24 hours now. can this be released at the earliest??

not open Amazon Prime

not open Amazon Prime

Account unaccessable. ै

I have purchased amazon prime video on 21st December for Rs.999/- via order no 408-5192007-2623531 but am unable to access the same. Kindly refund my amount at the earliest. A quick response from your end will be appreciated.

Account unaccessable. ै

I have purchased amazon prime video on 21st December for Rs.999/- via order no 408-5192007-2623531 but am unable to access the same. Kindly refund my amount at the earliest. A quick response from your end will be appreciated.

Prime video app not play

IAM a Airtel prime customer from starting I can not open my app.

Unable to open movies

Activate my prime video account

Unable to watch movies

Dec 3/2020 I enrolled for prime video and made payment of Rs 129/ also,

But I am unable to watch any movie ,trailer I am getting,

No body is directing me in this regard

Money has been deducted but the prime video i cant play

Hi, This morning 129rs has been deducted from my account but i cant play the prime video in my device.Can i get the solution as soon as possible.

5 products

Mene 2 steamer online kiye.lekin muje 1 hi steamer aya aur paisa 2 steamer ka liya.return kar rahi hu to usme return policy nai he.aisa service839xxxxxxhe kya amozon ka

Delivery issues

Mene 2 steamer online kiye.lekin muje 1 hi steamer aya aur paisa 2 steamer ka liya.return kar rahi hu to usme return policy nai he.aisa service he kya amozon ka

Please cancel my subscription

Please cancel my subscription with immediate effect and refund my amount of Rs.846.61 which you have debited in my Vodafone bill dated 06.08.20.
Waiting for your prompt response

Sir mene Amazon se parcle

Sir mene Amazon se parcle 19/07 ko magaya tha but abhi tk delivery nhi aayi aur uska status bhi kuch nhi bata rha hai mujhe aap inform kro kb tk aayega mera parcle

SHIPPING MY ORDER

VERY VERY BAD SERVICE BY AMAZON

Refund money

My account creat before approx 5-6 month in Amazone prime video, but I missed my account so please check below mentioned my mob no. And dedect amt 999/- rs from my bank account as per below mentione also. We not used so please refund process. We don't want for membership. Please do the needful.
Asap

Cancellation of prime video membership

Sir/madam
Please cancel my Amazon Prime Video membership, as I am not using this app for last three months.
Please stop my further subscription effectively.

vodaohone red plan benifit

my no 3050 this i have vi redx plan 1099 and his benifit amezon prime lifitime benifit but mt account amezone prime as me for pay 129 rups hos is it possible nad i call amezon custemor but not answer my call plz do somthing

Refund my money

Without my knowledge you have deducted money from my account while i have canceled my subscription , so i need refund plz reply fast and if u want to cancel subscription in return of refund
Then plz do it faster

Just return me my money back

U did a fraud with me

My money is deducted from my account but membership is not subsc

Why

Money is deducting every month 129/- but I didn't subscribe actu

Hi sir/madam,
The money have been deducting from my credit card for monthly subscription of Amazon prime, in fact I didn't subscribe.But amount is automatically reflecting in my credit card statement..pls cancel the subscription or give me an explanation for which mobile number I subscribed in past..I am not using prime till now ,the app only installed for general purpose in my mobile..pls tell me ASAP.

Thanks madam/sir.

money deducted

money deducted from my account but my prime account not active

Regarding

I am Shivam Dwivedi Advocate from Kannauj (Uttar PARDESH) sir I want to know is there is any job in amazon related "Kannauj Court" if any one then sir please reply m

Prime is not working

I got subscription through vodafone RED plan
Only one day i watched a half movie but now it is not working. Error 1055 and otjers ate showing.
Is this offer is fake??

firestick tv

again repeat fire tv and then firetv but does not working why

Online shopping

Sir maine online payment kr diya tha aur ab bol rhe h ki aapne payment nhi kiya h aur help line number m bhi koi help nhi ho rhi h

I tried to call or reach

I tried to call or reach amazon customer services but no way
Very worstest service

Amezon prime video subscription Cancellation

Hi

I m not interested in Amazon prime video so closed My subscription....

Regarding Money

amazon is vary bad company, my oder not delivery ,my mony not refund

Please refund my money
Or Customer Care Service Is

Broadcasting of our film

We would like to submit our expression of interest to broadcast our commercial Malayalam film through your platform.
For that please send your contact address.

Payment Wrongly charged for PRIME

Sir,

I got my prime subscription cancelled during the free trial days, but you people have charged a payment of Rs.999/- from my credit card.

Request you to kindly reverse the charges at an early date.

Warmest Regards

Dhruv Dua
dhruvanytime [at] gmail [dot] com

According Custemer care

Aap ke toll free no.se amazon Custemer care par baat nahi hoti hai.mujhe Custemer care se baat karni hai.

Amazon prim vedeo

Hello
How to use prime member ship prime memeber ship
Pleas gaide

Froud Amazon

Mana ek order Kiya aur payment bhi advance ki card sa par delivery time dekha Khali box Sala Amazon bhi dekha karna laga aur customer care number bhi fake ha milta hi nahi

Regarding subscription

I have took a subscription 6 months ago. Still I am unable to login. When I call to customer care service they told that payment successful but subscription status pending.Your money will remit in 3 days. But still now I don't get my money back. And subscription also. Why you people cheating us

Product not Delivery

my product not Delivery see log time bt Deduct to my bank Account money

Product no delivery

No attand call

Pin code no. wrong show.

My pin code No. 244715 Peerumadara , Ramnagar but your site show Almora Dist. My Dist is Nainital. I have problem booking for Mobile . please confirm this matter.

For adding content

please upload pakistani drama serial1) Mohabbat tumse nafrat hai2) Kankar 3)Daam

Cancel prime video subscription

Please cancel my prime video subscription RS.129

Prime amezone is not working in my tv

Not setisfied

Cancellation of my subscription

Dear sir
Please cancel my subscription with immediate effect and refund my amount of Rs.846.61 which you have debited in my Vodafone bill dated 06.08.20.
Waiting for your prompt response

Call me My product has not

Call me
My product has not reach yet.

Request for refund of subscription amount even after deregistrat

I have deregistered Amazon prime membership well before free subscription. Even after deregistration you have debited rupees 999/_ from my account.

Issues with prime video

Plz call me I want to end my prime video subscription amazon is deducting From my account every month so plz call me I am not using prime video it’s not working

Mara prime abhi khtam v nhi hua h viedo ply nhi ho raha call me

Plzz call me

Can't able to change. Country region

I have Amazon prime video account.
In that i can't able to new app downloads like amazon music mx player....
Its asking change country/region in amazon account. I can't able to change that...
Pls give me some resolutions

Delivery issue

Sir mene Amazon se parcle 19/07 ko magaya tha but abhi tk delivery nhi aayi aur uska status bhi kuch nhi bata rha hai mujhe aap inform kro kb tk aayega mera parcle

Invalid Numbers

All your customer care numbers for Hyderabad, Chennai and Bangalore are being intimated as Invalid when called.

Need warranty for skmei watch

Hi this is naresh from bobbili , I have booked a skemi watch on Thursday 30th July and I have received it today i.e 1st August ...all things are good but I haven't got any warranty details .could you please tell me how to get it.In flipcart the same watch is given with warranty of year watch for domestic and manufacturing.

Deliver nhi hua

Mere ko 10 din ho gaye order kiye Hue abhi tak delivery Nahin Hui nai ko response hai please meri samasya ka samadhan Jarur Karen

Cannot login into my account after resting my password

Dear,

I need your support, as I am not able to login to my Prime Video account, it seems I have given a wrong mobile number for the OTP

Please help to resolve the issue

Thanks

Have a Good Day

Regards,
Masood

Regarding job

Dear sir
I am from Hamirpur (HIMANCHAL PARDESH) sir I want to know is there is any job in amazon related "computer oprarater" if any one then sir please reply me.

Broadcast our Live tv in your OTT platform

We are interested to broadcast our devotional Live TV Channel program (Dedicated to Shirdi Sai baba) to your platform .

Un subscribers amazon prime

Dear Amazon,

I had just tried to check for some new movies in amazon, but unfortunately their is now new movies or thing with I want to do, so I had logged out from that app and know I received of membership renewed in 3 day, so I am requesting you to just look into it, I don't want to renew my subscription kindly check and do the needful..

Amazon prime membership not renewal

Dear sir/mam,

My membership due on 3 days. So,

Pls no renewal my amazon prime membership. & charges apply my account.

Pls cancel my amazon prime membership.

Thanks,
Ashok Nighot

REFUND MY MONEY

From last 5 months your company deduct 1032/- every month from my account
I don’t know why
I have complaint once at your customer care executive in lockdown period she said that will solve your problem in 7 days
But still my money se deduct from my account
So I request to refund my money back
els I going to file a FIR for fraud against your company

My order is not delivered

My order is not delivered

Refund money

Plz give my refung money.i will order new gym kit

Complain about delivery

I ordered oneplus nord at 6august and it show that my ordered not yet dispatch.... Money will deduct on 6aug