BSES Rajdhani Power Limited Customer care No 88009 19123
Organization:
bsesdelhi.com Toll free Number(s):
- 19123 (Complaint)
All India Number(s):
- 88009 19123 (Call/Whatsapp Support)
Website:
Official Website IVRS Menu For 88009 19123
Please Select Your Preferred Language ( Hindi, English)
- Press 1: For No Supply Related Complaint.
- Press 2: For Fire And shock.
- Press 3: For Billing And Metering.
- Press 4: For Door Step Service Like new Connection And Load Enhancement Etc.
- Press 5: Kcc And Gcc Customer.
- Press 6: For Theft And Harassment.
- Press 7: For Duplicate Bill Or Form Request
- Press 8: For To Speak The Customer Care Executive
brpl [dot] customercare [at] relianceada [dot] com (Customer Support)
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Important Links
Contact Centers
| Division | Name | Phone No. | Address/Email | |
|---|---|---|---|---|
| Division Head (Business) | ||||
| Alaknanda | Vikas Srivastava | 011-49209299 | vikas [dot] srivastava [at] relianceada [dot] com | BSES Customer Care Centre, E-Block Greater Kailash-2, near Gurudwara, New Delhi - 110048 |
| Dwarka | Rajesh Yadav | 011-49209460 | Rajesh [dot] Kum [dot] Yadav [at] relianceada [dot] com | C-2C, Pocket 12, Janakpuri, near Agarwal Bhawan, New Delhi - 110058 |
| Hauz Khas | Vivek Prasad | 011-49207965 | vivek [dot] prasad [at] relianceada [dot] com | A-1/27, Safdarjung Enclave, near Green Field School, New Delhi - 110029 Email: |
| Jaffarpur | Prabhat Sharma | 011-49209239 | prabhat [dot] sharma [at] relianceada [dot] com | 220 KV Grid Sub Station, Najafgarh, opposite Delhi Jal Board Office, New Delhi - 110043 |
| Janak Puri | Neetu Bhatia | 011-49209110 | neetu [dot] bhatia [at] relainceada [dot] com | G-8, Maya Enclave, Hari Nagar, near Hari Nagar Clock Tower, New Delhi - 110064 |
| Khanpur | Naveen Kulshrestha |
011-49107284 | Naveen [dot] Kulshreshtha [at] relianceada [dot] com | BSES Sub-Station Southend Apartment MB Road, near Indian Oil Petrol Pump Pulprahladpur, New Delhi - 110044 |
| Mohan Garden | Anil Kaushik | 011-49107057 | anil [dot] kaushik [at] relianceada [dot] com | District Centre Janakpuri, beside Sub Registrar Office, New Delhi - 110058 |
| Mundka | Navdeep Arora | 011-49107186 | Navdeep [dot] Arora [at] relianceada [dot] com | Substation Building No 1, Main Rohtak Road, near Surajmal Stadium, New Delhi - 110041 |
| Najafgarh | Meena Kumari | 011-49209274 | meena [dot] kumari [at] relianceada [dot] com | 220 KV Grid Sub Station, Najafgarh, opposite Delhi Jal Board Office, New Delhi - 110043 |
| Nangloi | Vikram Narula | 011-49209177 | vikram [dot] narula [at] relianceada [dot] com | Substation Building No 1,Guru Har Krishan Nagar, Paschim Vihar, opposite Gurudwara, New Delhi - 110087 |
| Nehru Place | Sangita Deb Saika |
011-49209038 | Sangita [dot] Sakia [at] relainceada [dot] com | E-Block , Substation Building, East of Kailash, behind Sapna Cinema, New Delhi - 110019 |
| New Friends Colony |
Srajan Bhargava | 011-49209483 | Srajan [dot] Bhargava [at] relianceada [dot] com | BSES Sub-station Building, Community Centre, New Friends Colony, near New Friends Colony Police Station, New Delhi - 110065 |
| Nizamuddin | Alok Yadav | 011-49209051 | alok [dot] yadav [at] relianceada [dot] com | 11 KV Sub-Station, Nizamuddin West, near HP Petrol Pump, New Delhi - 110013 |
| Palam | Ajay Malhotra | 011-49209220 | Ajay [dot] Malhotra [at] relianceada [dot] com | C-2-D, Janakpuri, Dabri More, Palam, near Orchid Hospital, New Delhi - 110058 |
| Punjabi Bagh | Dheeraj Koul | 011-49209194 | Dheeraj [dot] Koul [at] relianceada [dot] com | Road No- 22, East Punjabi Bagh, near Dhingra Park, New Delhi - 110026 |
| R K Puram | Arvind Yadav | 011-49209060 | arvind [dot] yadav [at] relianceada [dot] com | BSES Rajdhani Power Ltd. West Block, Sec-I, R.K Puram, near Sewa Bhavan, New Delhi -110066 |
| Saket | Vishram Yadav | 011-49209003 | Vishram [dot] Yadav [at] relianceada [dot] com | Adhchini 33 KV Grid Building, Aurobindo Marg, near Hero Honda Showroom, New Delhi - 110017 |
| Sarita Vihar | Gaje Singh | 011-49209929 | Gaje [dot] Singh [at] relianceada [dot] com | BSES Sub-station Building, Community Centre, New Friends Colony, near New Friends Colony Police Station, New Delhi - 110065 |
| Tagore Garden | Suchita Arora | 011-49107559 | suchita [dot] arora [at] relianceada [dot] com | Tagore Garden, near Central Market, New Delhi - 110027 |
| Uttam Nagar | Anil Rustagi | 011-49209157 | anil [dot] rustagi [at] relianceada [dot] com | District Centre Janakpuri, beside Sub Registrar Office, New Delhi - 110058 |
| Vasant Kunj | Sundara Pandiyan |
011-49107240 | Sundara [dot] Pandiyan [at] relianceada [dot] com | Sector C- 9, Vasant Kunj, near Mother Dairy, New Delhi - 110070 |
| Vikas Puri | Sarita Singh | 011-49209053 | Sarita [dot] Singh [at] relianceada [dot] com | District Centre Janakpuri, beside Sub Registrar Office, New Delhi-110058 |
| Division Head (O&M) | ||||
| Alaknanda | R Satheesh Kumar |
9350130187 | Satheesh [dot] Ramesh [at] relianceada [dot] com | G block, Kalkaji, BSES Complaint center, near Head Post Office-110019 |
| Dwarka | Ajit Singh Kadian |
9350130485 | Ajit [dot] Kadian [at] relianceada [dot] com | Neta ji, Subhash Apartment, Sec- 13 Dwarka-110078 |
| Hauz Khas | Ajay Kumar Sharma |
9313553078 | ajay [dot] sw [dot] sharma [at] relianceada [dot] com | Rbi Hauz Khas Complaint Center Near Laxman Public School-110016 |
| Jaffarpur | Manoj Sharma | 9310951430 | Manoj [dot] Kum [dot] Sharma [at] relianceada [dot] com | 6 kv grid JaffarPur Near Jaffarpur Police Station Rawta Mode-110073 |
| Jaffarpur- Mitraon |
Mahipal | 9350130461 | Mahi [dot] Pal [at] relianceada [dot] com | 66 KV grid Jaffarpur Near Jaffarpur PS, Rawta Mor. New Delhi-110073 |
| JanakPuri | Balkishan Choudhary |
9350261211 | balkishan [dot] choudhary [at] relianceada [dot] com | B32, Mayapuri Ph-1, Near Metal Forging- 110064 |
| Khanpur | Ajay N Sharma | 011-39999017 | ajay [dot] n [dot] sharma [at] relianceada [dot] com | Khanpur Complaint center, Near RPS colony, M.B road, Khanpur - 110062 |
| Mohan Garden | Mr. Raj Vij | 9312667184 | Raj [dot] Vij [at] relianceada [dot] com | Substation No-2, Netaji Subhash Apartment, Near Shiv temple pocket-1 Phase -2 sector-13 Dwarka -110078 |
| Mundka | Rajeev Kumar | 011-49209418 | rajeev [dot] jas [dot] kumar [at] relianceada [dot] com | Bses office,opposite K-11 Udyog Nagar- 110041 |
| Najafgarh | Rajat Bansal | 9313961874 | Rajat [dot] Bansal [at] relianceada [dot] com | 220 KV Building, Power House. Opposite DJB Office Najafgarh, New Delhi 110043 |
| Najafgarh- Chawala |
Ramakant Tyagi | 8595416706 | Ramakant [dot] Tyagi [at] relianceada [dot] com | Bhartal Sub Divn Office, Bhartal Village, Dwarka Sector 26. New Delhi 110077 |
| Nangloi | Anand Tripathi | 9350261472 | anand [dot] tripathi [at] relianceada [dot] com | Bses office, Guru Harkishan Substation no 2, near Mota Singh School - 110087 |
| Nehru Place | Mukesh Kumar | 8595420414 | Mukesh [dot] kri [dot] Kumar [at] relianceada [dot] com | W block, GK-1, Near Archana Complex -110048 |
| New Friends Colony |
Mr. Vineet Sharma |
9350261914 | Vineet [dot] K [dot] Sharma [at] relianceada [dot] com | -- |
| Nizamuddin | Mahi P Singh | 9312725624 | mahi [dot] p [dot] singh [at] relianceada [dot] com | Division office O&M, Opp Sathya Sai, Pragati Vihar, Lodhi Road -110003 |
| Palam | Mr.Nagendra Shekhar |
9312667642 | Nagindra [dot] shekhar [at] relianceada [dot] com | Bses Building substation 1 & 2 , sector 6 Dwarka , near Vrindavan Appartment -110075 |
| Punjabi Bagh | Harish Saini | 9313585044 | Harish [dot] Saini [at] relianceada [dot] com | A6, Paschim Vihar, Opp DDA Market-110087 |
| R K Puram | Navin K Yadav | 9350261771 | naveen [dot] yadav [at] relianceada [dot] com | Sector-9, RK Puram, Near Sangam Cinema -110022 |
| Sarita Vihar | Kashmir Singh | 9312782581 | kashmir [dot] singh [at] relianceada [dot] com | H block , Sarita Vihar-110076 |
| Tagore Garden | Manish Mittal | 8010584273 | Manish [dot] A [dot] Mittal [at] relianceada [dot] com | B 3 Paschim Vihar, Near GD Goenka La Petite School-110063 |
| Uttam Nagar | Vaishnav Pratap Singh |
9310639832 | Vaishnav [dot] Singh [at] relianceada [dot] com | DDA E-pocket, Binda pur, Uttam Nagar-110059 |
| VikasPuri | Rajiv K Gupta | 9313553186 | rajiv [dot] k [dot] gupta [at] relianceada [dot] com | H-block, Vikaspuri, Near Gurudwara-110018 |
| Division Head (O&M) - Rural | ||||
| Saket | Mr. Rishi K Sharma |
9350261265 | rishi [dot] k [dot] sharma [at] relianceada [dot] com | D-block, near Sai Mandir, Saket -110017 |
| Vasant Kunj | Rajesh Kumar | 9312667428 | Rajesh [dot] R [dot] kumar [at] relianceada [dot] com | Bijwasan Complaint Center Near Golok Dham Mandir-110061 |
| Division Head (O&M) - Urban | ||||
| Saket | Subhanarayan Prasad |
9350261304 | Subhanarayan [dot] Prasad [at] relianceada [dot] com | D-block, near Sai Mandir, Saket -110017 |
| Vasant Kunj | Mr. Sunil Kumar | 9312782432 | Sunil [dot] A [dot] Kumar [at] relianceada [dot] com | Aundhariya Bagh, Opp d-1, Vasant Kunj, Near BSES Dispensary-110070 |
Brpl Offices
Consumer Grievances Process
Tier-I
- Call at Helpline No. 011-39999707 (24*7)
- Contact Customer Care Centre (Mon-Fri, 9:30am-5:30pm & Sat: 9:30am-1pm)
- Online through complaint section on BSES Website or email
at brpl [dot] customercare [at] relianceada [dot] com - Can also complain through BSES Mobile App
- To report harassment, unethical practices or corruption related complaints-
Email : brpl [dot] vigilance [at] relianceada [dot] com or call at 011-26273311 - To report theft information Whatsapp 9555010022
If Complaint is not resolved timely, you can
- Level 1- Customer care Officer
- Level 2- Business Manager
- Level 3- Circle Head.
- Level 4- If you are still not satisfied with the resolution, contact
Head (Customer Service)
Email : brplhead [dot] customercare [at] relianceada [dot] com
Address: Head -Customer Care, BSES Rajdhani Power Limited,
BSES Bhawan, Nehru Place, New Delhi-110019
Tier-II
- If your request not resolved, contact Customer Grievance Redressal forum (CGRF)
Sub- Station Building, Sector V ,
Push Vihar, new Delhi-110017
- Tel: 011-8468952631/ 8468935702
- Fax: 011-29564400
- Email: cgrfbrpl [at] gmail [dot] com
Tier-III
- If not satisfied with the CGRF order, an appeal against the CGRF orders may be
filled with the "Electricity Ombudsmen" at the address:
B-53, pashchimi marg,
Opp. Tagore International Detail
Vasant Vihar, New Delhi-110057
- Email: elect_ombudsman [at] yahoo [dot] com
- Tele: 011-26144979 .
SMS Service
To avail the below mentioned services, type
corresponding
SMS Text & send to 5616107
| Service | SMS Text |
|---|---|
| Get Duplicate Bill | BSESRP< space >DBIL < space >your 9 digit CA No. |
| Register for E-bill | BSESRP< space >EBIL < space >your 9 digit CA No.< space >your Email Id |
| Get Last 5 Bill Details | BSESRP< space >BILL <space>your 9 digit CA No. |
| For Bill Not Received | BSESRP< space >BNR <space>your 9 digit CA No. |
| Get Last 5 Payments Details | BSESRP< space >PMNT <space>your 9 digit CA No. |
| To register No Current Complaint |
BSESRP< space >NC < space >your 9 digit CA No. |
| To register Voltage Fluctuation Complaint |
BSESRP< space >LV < space >your 9 digit CA No. |
| To register Meter Burnt Complaint |
BSESRP< space >MB < space >your 9 digit CA No. |
| For PAN Number Updation | BSESRP< space >PAN < space >your 9 digit CA No.< space >your PAN No. |
| For GST Number Updation | BSESRP< space >GST < space >your 9 digit CA No.< space >your GST No. |
Digi Seva Kendra (DSK)
| Digi Seva Kendra (DSK) |
Serving Division | Address |
|---|---|---|
| Nehru Place | Alaknanda | BSES Bijli Digi Seva Kendra, BSES Bhawan Nehru Place New Delhi-110019 |
| Nehru Place | ||
| Nizamuddin | ||
| RK Puram | Hauz Khas | BSES Bijli Digi Seva Kendra, 33 KV Grid, Near Sewa Sadan, West Block, SEC - I R.K Puram, New Delhi - 110066 |
| R.K. Puram | ||
| Saket | Saket | BSES Bijli Digi Seva Kendra, 33 KV Grid, BSES Adchini New Delhi-11016 |
| Vasant Kunj | Vasant Kunj | BSES Bijli Digi Seva Kendra, Near Sector A, Pkt C, Opposite D-1, Vasant kunj New Delhi- 110070 |
| Paschim Vihar | Mundka | BSES Bijli Digi Seva Kendra, Power House, A-1 Paschim Vihar, Next to Milansar Appartment, New Delhi-110063 |
| Nangloi | ||
| Punjabi Bagh | ||
| Dashrath Puri | Palam | BSES Bijli Digi Seva Kendra, BSES G2 - Grid Dashrathpuri, Opp. Dashrathpuri Metro Gate no. 3, New Delhi-110045 |
| Dwarka | ||
| Maya Enclave | Janakpuri | BSES Bijli Digi Seva Kendra, Hari Nagar, Maya Enclave Near Ghanta Ghar, Opposite Narayan Mandir, New Delhi -110064 |
| Tagore Garden | ||
| Vikaspuri | Mohan Garden | BSES Bijli Digi Seva Kendra, BSES Janakpuri District Centre Near Transport Authority New Delhi-110058 |
| Uttam Nagar | ||
| Khanpur | Khanpur | BSES Bijli Digi Seva Kendra, 66 KV Grid, Malviya Nagar, M.B. Road Saket ND-110017 |
Download Forms
Address
BSES Bhawan,
Nehru Place,
New Delhi - 110019
Phone: 011-30099999
Fax Number: 011-26419833
