BSNL All India Call Center No.

Updated on Wednesday, 17 September 2025 - 2:51pm
Organization: 
Toll free Number(s): 
  • 1800 345 1500 (For Customer Support)
  • 1800 180 1503 (Alternate Contact Support)
  • 1800 4444 (For Contact/WhatsApp Support)
Website: 
Official Website
iOS App: 
BSNL Selfcare
Android App: 
BSNL Selfcare

IVRS Menu: 1800 345 1500/ 1800 4444

Please Select Your Preferred Language

  • Press 1: If You Are Calling From Uttra Pradesh
  • Press 2: If You Are Calling Form Uttrakhand
    • Press 1: For Bharat Cyber Services
    • Press 2: For Broadband Services
    • Press 3: For Landline Services
    • Press 4: For CNC Vast Unit & Other Services
    • Press 5: For Booking New Connection Or Download My BSNL App
    • Press 7: For Appeal Against Complaint Form

Important Links

SMS Service

  • To deactivate or stop Value-Added Services send SMS to 155223 from your registered mobile number.
  • To activate Do Not Disturb send SMS 'START 0' to 1909 from your registered mobile number.

Helpdesk Contact Details

Sr No. Service Contact No.
1 BSNL Wireline Services (Landline, FTTH, WhatsApp) 18004444
2 Mobile Services 1503
3 BSNL Wireless Services (Mobile) 18001801503
4 BSNL Enterprises Services 18004251957

Toll Free Numbers

Some of the services are available in select cities

Sr No. Services Contact No.
1 PSTN Call Center (for any queries related to landline telephone, ISDN etc. Also accessible from CellOne, Excel & Tarang phones) 1500
2 Kisan Call Center (for any queries related to agriculture) 1551
3 Emergency Helpline Number 112
4 Police 100
5 Fire 101
6 Ambulance 102
7 Billing complaint center 166, 1660, 1661, 1662, 1663, 1664, 1665, 1666, 1667, 1668, 1669
8 Directory enquiry service 197
9 Telephone Complaint Booking 198
10 Emergency Relief Centre on National Highways 1033
11 Relief Commissioners of Central/State/Union territory 1070
12 Control room of District Collector/Magistrate 1077
13 Public Grievance Cell Telecom Circle HQs (BSNL Telangana) 12727
14 Women crisis response 1091
15 AIDS help line service 1097
16 Children in difficulty/ Child Distress Service 1098
17 National Directory Enquiry (NDQ) Service 1583
18 Maritime Search and Rescue control room of coastal guard 1718
19 Blood bank information Service 1910
20 Eye bank information service 1919
21 Anti Corruption Bureau Helpline 1064
22 Senior Citizen Helpline 14567
23 National Tele Mantel Health Program 14416
24 Cyber Crime Prevention for women and children 155260
25 National Customer helpline 1915
26 NHAI-Road Incedent Management Services 1033
27 Women & Child development 14408
28 Helpline for Drug Abusers 14446
29 Covid 19 Helpline 1075
30 UIDAI 1946
31 Helpline for Ayush Teleconferencing 14443

Officers Contact Details

Sr No. Designation Contact No. Email
1 CMD 011-23372424 cmdbsnl [at] bsnl [dot] co [dot] in
2 Director (Finance) 011-23714141 dirfin [at] bsnl [dot] co [dot] in
3 Director(HR) 011-23734070 dirhrd [at] bsnl [dot] co [dot] in
4 Director(Consumer Fixed Access) 011-23738999 dircfa [at] bsnl [dot] co [dot] in
5 Director(Consumer Mobility) 011-23734073 dir [dot] cm [at] bsnl [dot] co [dot] in
6 Director(Enterprise) 011-23734064 dir [dot] enterprise [at] bsnl [dot] co [dot] in
7 CVO 011-23734340 cvo [at] bsnl [dot] co [dot] in
8 CS & GM(Legal) 011-23353395 jp_chowdhary [at] bsnl [dot] co [dot] in
9 Vigilance Officer 011-23734340,
Fax No.: 011-23734300 		cvo [at] bsnl [dot] co [dot] in

For Complaint

  • If you have query/complaint, then you can contact to Public Grievance Officer at the details given below:
    Contact No.: 011-23734311
    Email: ddgpg [at] bsnl [dot] co [dot] in
  • You can also lodge your complaint online through Complaint Form .

CPIO/First Appallate Authority Contact Details

Sr No. Location Authority Contact No. Email
1 Andaman & Nicobar First Appellate Authority 0319-2230010 cgman72 [at] bsnl [dot] co [dot] in
2 Andaman & Nicobar CPIO 0319-2230644 rkverma2969 [at] gmail [dot] com
3 Andhra Pradesh First Appellate Authority 0866-2436666 cgm_ap [at] bsnl [dot] co [dot] in
4 Andhra Pradesh CPIO 0866-2444600 gmhrcovj [at] gmail [dot] com
5 Assam First Appellate Authority 0361-2540040 cgm_assam [at] bsnl [dot] co [dot] in
6 Assam CPIO 0361-2736394 gmadmnassam [at] gmail [dot] com
7 Bihar First Appellate Authority 0612-2223034 cgm_bihar [at] bsnl [dot] co [dot] in
8 Bihar CPIO 0612-2227500 gma [dot] bihar [at] bsnl [dot] co [dot] in
9 BSNL CO New Delhi First Appellate Authority 011-23372200 bsnlco [dot] rti [at] gmail [dot] com
10 BSNL CO New Delhi CPIO 011-23734311 bsnlco [dot] rti [at] gmail [dot] com
11 Chattisgarh First Appellate Authority 0771-2229500 cgm_cg [at] bsnl [dot] co [dot] in
12 Chattisgarh CPIO 0771-2282444 lochannaik [at] bsnl [dot] co [dot] in
13 Gujrat First Appellate Authority 079-26481800 cgm_guj [at] bsnl [dot] co [dot] in
14 Gujrat CPIO 079-26481441 gma_guj [at] bsnl [dot] co [dot] in
15 Himachal Pradesh First Appellate Authority 0177-2620220 cgm_hp [at] bsnl [dot] co [dot] in
16 Himachal Pradesh CPIO 0177-2620220 dgmadmnhpco [at] gmail [dot] com
17 Haryana First Appellate Authority 0171-2630901 cgm_har [at] bsnl [dot] co [dot] in
18 Haryana CPIO 0171-2634001 gmadmn [dot] harbsnl [at] gmail [dot] com
19 Jammu & Kashmir First Appellate Authority 0191-2477200 cgm_jk [at] bsnl [dot] co [dot] in
20 Jammu & Kashmir CPIO 0191-2477011 gmhradmnjammu [at] gmail [dot] com
21 Jharkhand First Appellate Authority 0651-2211100 cgm_jhk [at] bsnl [dot] co [dot] in
22 Jharkhand CPIO 0651-2210055 gmhr [dot] jkd2018 [at] gmail [dot] com
23 Kerala First Appellate Authority 0471-2302200 cgm_kerala [at] bsnl [dot] co [dot] in
24 Kerala CPIO 0471-2306600 gmhrkerala [at] gmail [dot] com
25 Karnataka First Appellate Authority 080-25362323 cgmktk [at] gmail [dot] com
26 Karnataka CPIO 080-25576544 gmadminktk [at] bsnl [dot] co [dot] in
27 Madhya Pradesh First Appellate Authority 0755-2450000 cgm_mp [at] bsnl [dot] co [dot] in
28 Madhya Pradesh CPIO 0755-2550600 gmhrmpbsnl [at] gmail [dot] com
29 Maharashtra First Appellate Authority 022-26616999 gmhrmumbai16 [at] gmail [dot] com
30 Maharashtra CPIO 9423991970 dgmadmnmhco1 [at] gmail [dot] com
31 NE I First Appellate Authority 0364-2223400 cgm_ne1 [at] bsnl [dot] co [dot] in
32 NE I CPIO 0364-2223414 gmhrne1 [at] gmail [dot] com
33 NE II First Appellate Authority 03862-233600 nmurali [at] bsnl [dot] co [dot] in
34 NE II CPIO 03862-237147 gmhradmnne2 [at] gmail [dot] com
35 Odisha First Appellate Authority 0674-2395500 rnpalai [at] bsnl [dot] co [dot] in
36 Odisha CPIO 0674-2392400 gmhrodisha [at] gmail [dot] com
37 Punjab First Appellate Authority 0172-2604888 cgm_punjab [at] bsnl [dot] co [dot] in
38 Punjab CPIO 0172-2613600 gmadmin_pb [at] bsnl [dot] co [dot] in
39 Rajasthan First Appellate Authority 0141-2366811 cgm_raj [at] bsnl [dot] co [dot] in
40 Rajasthan CPIO 0141-2365066 gmadmn_raj [at] bsnl [dot] co [dot] in
41 Tamil Nadu First Appellate Authority 044-28290919 cgm_tn [at] bsnl [dot] co [dot] in
42 Tamil Nadu CPIO 044-28292930 gmhrtnc [at] gmail [dot] com
43 Telengana First Appellate Authority 040-23201555 cgm123 [at] gmail [dot] com
44 Telengana CPIO 040-23201818 mahendraraut [at] bsnl [dot] co [dot] in
45 Uttarakhand First Appellate Authority 0135-2625050 cgm_ual [at] bsnl [dot] co [dot] in
46 Uttarakhand CPIO 0135-2624499 gmhrukd [at] gmail [dot] com
47 UP East First Appellate Authority 0522-2623600 cgm_upe [at] bsnl [dot] co [dot] in
48 UP East CPIO 0522-2611073 ajai1990 [at] gmail [dot] com
49 UP West First Appellate Authority 0121-2600786 gmhrupw [at] bsnlgmail [dot] co [dot] in
50 UP West CPIO 0121-2600026 prakritibsnl [at] gmail [dot] com
51 West Bengal First Appellate Authority 033-22486959 cgm_wb [at] bsnl [dot] co [dot] in
52 West Bengal CPIO 0332-2100068 gmhrwbtc [at] gmail [dot] com
53 Sikkim First Appellate Authority 03592-203490 cgmbsnlsikkim [at] gmail [dot] com
54 Sikkim CPIO 03592-203490 dgmsikkim [at] gmail [dot] com
55 Chennai TD First Appellate Authority 044-26426000 cgm_chennai [at] bsnl [dot] co [dot] in
56 Chennai TD CPIO 044-26613800 gmhr_chennai [at] bsnl [dot] co [dot] in
57 Kolkata TD First Appellate Authority 033-22305000 cgm_kolkata [at] bsnl [dot] co [dot] in
58 Kolkata TD CPIO 033-22135000 kaushik [dot] mukherjee [at] bsnl [dot] co [dot] in
59 CN TX North First Appellate Authority 011-23324800 cgm_ntr [at] bsnl [dot] co [dot] in
60 CN TX North CPIO 011-23715741 ssrajoriya [at] bsnl [dot] co [dot] in
61 CN TX South First Appellate Authority 044-22508585 cgm_cntxsouth [at] bsnl [dot] co [dot] in
62 CN TX South CPIO 044-22508595 gmhqmcnts [at] bsnl [dot] co [dot] in
63 CN TX West First Appellate Authority 022-26611566 cgm_cntxw [at] bsnl [dot] co [dot] in
64 CN TX West CPIO 022-26611470 dgmadmnwtr [at] gmail [dot] com
65 CN TX East First Appellate Authority 033-22308000 cgm_corenetworkeast [at] gmail [dot] com
66 CN TX East CPIO 033-22621715 dgmhrcntxe1 [at] gmail [dot] com
67 CN TX NE First Appellate Authority 0361-2540900 cgmnetf [at] gmail [dot] com
68 CN TX NE CPIO 0361-2735691 gmhqcntxner [at] gmail [dot] com
69 ITPC First Appellate Authority 020-27373344 cgm_it [at] bsnl [dot] co [dot] in
70 ITPC CPIO 020-27370110 rrkattimani [at] bsnl [dot] co [dot] in
71 ALTTC First Appellate Authority 0120-2710494 mshukla [at] bsnl [dot] co [dot] in
72 ALTTC CPIO 0120-2710494 sudeeppandey [at] bsnl [dot] co [dot] in
73 Inspection, Q&A First Appellate Authority 080-26530000 cgm_qa [at] bsnl [dot] co [dot] in
74 Inspection, Q&A CPIO 080-26532411 dgmadmnqaibg [at] bsnl [dot] co [dot] in
75 BBNW First Appellate Authority 080-25545890 cgm_bbnw [at] bsnl [dot] co [dot] in
76 BBNW CPIO 080-29914225 malarbsnl [at] bsnl [dot] co [dot] in

Registered/ Corporate Office

Bharat Sanchar Bhawan
Harish Chandra Mathur Lane
Janpath, New Delhi-110001

Related Links: 
Parent Article: 
BSNL Customer Care No.

Comments

Hello sir I m from kashmir.

Submitted by Anonymous (not verified) on Sat, 03/08/2024 - 8:55am.

Hello sir I m from kashmir. We are happy to share with our happiness because BSNL is going to boost market in kashmir also.sir I wana work with u I have an experience.
My email id is rakeemkhan6578 [at] gmail [dot] com

masage

Submitted by naved (not verified) on Sun, 02/12/2012 - 1:42am.

sir

sir! Ma saudia arab ma rahta hon lakin mari famliy india hi ma hai our ma use masage krta ho to usko ak bhi nahi milata ma chahta hon ki uski problam soloved ho jaye pleases

restarting of WLL

Submitted by manoj kumar (not verified) on Sat, 20/10/2012 - 4:55pm.

Sir
I had a WLL phone purchased on 60/60/2012 but unfortunately it sopped working becase I couldnot recharge the same in time.Now my WLL is completely dead its only showing tower but no incoming or outgoing.My number was 2901558.I don't know what is to be done for its revival.If any option is left then kindly mail me.I am in despair.
Thanks
Manoj kr.

pleasee disconnect MUSIC ON DEMANDS

Submitted by sk nayera begum (not verified) on Thu, 16/02/2012 - 12:13pm.

Respected sir, we have broad band connection, but every month we are getting RS 149 extra for "MUSIC ON DEMAND" we have been complainting about this issue several times but we are not using "MUSIC ON DEMAND" please disconnect "MUSIC ON DEMAND"