Federal Bank Credit Card No. 1800 425 1199

Updated on Monday, 2 December 2024 - 2:16pm
Organization: 
Toll free Number(s): 
  • 1800 425 1199 (For Customer Support)
  • 1800 420 1199 (For Alternate Customer Support)
All India Number(s): 
  • 0484-2630 994 (For General Queries)
Website: 
Official Website

IVRS Menu : 1800 420 1199/ 1800 425 1199/ 0484-2630 994

Select your preferred language (English/Hindi)

  • Press 1 : To report unauthorized transaction and blocking up service
  • Press 2 : For general banking service
  • Press 3 : For credit card service

Emails

  • creditcards [at] federalbank [dot] co [dot] in (Grievance Related to Credit Cards)
  • contact [at] federalbank [dot] co [dot] in (For General Queries)

Install App

Important Links

PIN Generation Process

To Activate your Physical Credit Card for POS/ATM/Contactless you need to first Set the PIN. 

You can set your credit card PIN via either of the following options.

  • Using FedMobile App: Login FedMobile >> Credit Card >> Set Credit Card Pin
  • Using Interactive Voice Response (IVR) System by dialling 0484-2630994

Card Activation Process

To activate your credit card for E-com transactions:

  •     Login to FedMobile App >> Credit Card >> Accept the Terms and Conditions

For Grievance Redressal

Level 1:

  • If you have any query/complaint, then you can call 18004251199, 18004201199 or email at :-
    Sr. No. Services Contact No. Emails
    1 Organic Credit Cards 0484-6754111 creditcards [at] federalbank [dot] co [dot] in,
    ccsalessupport [at] federalbank [dot] co [dot] in
    2 Scapia Federal Credit Cards 18002961199 scapiafederalcards [at] federalbank [dot] co [dot] in
  • You can also fill this Customer Grievance Form.
  • Your query will be resolved within 10 working days.

Level 2:

  • If your query is not resolved, then you can contact to Nodal Officer :-
    Designation: Nodal Officer
    Contact No.: 0484-6754111
    Address: Service Quality Department
    The Federal Bank Ltd.
    Federal Towers, Aluva, Kerala
  • Your query will be resolved within 5 working days.

Level 3:

  • If you are still not satisfied, then you can contact to the Principal Nodal Officer :-
    Designation: Executive Director and Principal Nodal Officer
    Contact No.: 0484-2626366
    Email: support [at] federalbank [dot] co [dot] in
    Address: CEO's Secretariat,
    The Federal Bank Ltd.
    Federal Towers, Aluva, Kerala
  • You can also lodge your complaint online through Complaint Management System CMS Portal.

To Block Card:

  • If you have any query/complaint then firstly you have to call 18004251199 or 18004201199 (For Indian Customers) and +91-484- 2630994 or + 91-484-2630995 (For Abroad Customers) or email at creditcards [at] federalbank [dot] co [dot] in
  • You can block your card via Log in to the FedNet account and select the 'Credit Card' module on the home screen. Select the 'Manage Credit Card' option and follow the rest of the process through the 'Report Credit Card' option.

Head Office

Federal Bank Limited,
Federal Towers, Bank
Junction, Aluva, Kerala-683101
Fax: 0484-2626366

Parent Article: 
Federal Bank Contact No. 1800 420 1199

Comments

Credit card Lost

Submitted by Saket mehra (not verified) on Thu, 11/03/2021 - 11:23am.

I lost my credit card. I think someone has used my credit card. Plz help Me