Indian Railway Parcel Inquiry No.
Organization:
parcel.indianrail.gov.in Toll free Number(s):
- 139 (Railway Enquiry /Public Grievances)
Website:
Official Website
iOS App:
RailMadad
Android App:
Railways Parcel Application
Android App:
RailMadad - pmshd [dot] sw1 [at] gmail [dot] com (For General Query)
Important Link
Railways Claims Tribunal Contact Details
| Sr No. | N R Cell | Contact No. | Fax. No. | |
|---|---|---|---|---|
| Headquarter | ||||
| 1 | Railway Board | 011-23384416, 011-23303850, 011-23303858 | dtcclaim [at] rb [dot] railnet [dot] gov [dot] in , nrcell [at] rb [dot] railnet [dot] gov [dot] in | 011-23386950 |
| 2 | Northern Railway HQ | 011-23744484 | dyccmcndcr [at] nr [dot] railnet [dot] gov [dot] in | 011-23742444 |
| 3 | Southern Railway HQ | 044-25354455, 044-25354141, 044-25354287 | nrcell [at] sr [dot] railnet [dot] gov [dot] in , nrcellsr [at] yahoo [dot] com | |
| 4 | Western Railway HQ | 022-22035516 | nrcell [at] wr [dot] railnet [dot] gov [dot] in | 022-22035516 |
| 5 | Central Railway HQ | 022-22633075 | nrccm [at] cr [dot] railnet [dot] gov [dot] in | 022-22633075 |
| 6 | N.E. Railway HQ | 0551-2201007 | ccoclaims [at] ner [dot] railnet [dot] gov [dot] in | 0551-2200516 |
| 7 | N.F. Railway HQ | 0361-2574054 | nrcell [at] nfr [dot] railnet [dot] gov [dot] in | 0361-2570490 |
| 8 | Eastern Railway HQ | 033-22484214 | cccell [at] er [dot] railnet [dot] gov [dot] in | 033-22489086 |
| 9 | S.E. Railway HQ | 033-22106179 | serclaims [at] vsnl [dot] net | |
| 10 | S.C. Railway HQ | 040-27786253, 040-2833150, extn. 282 | nrcell [at] scr [dot] railnet [dot] gov [dot] in , nrcellscr [at] rediffmail [dot] com | 040-27832214 |
| 11 | W.C. Railway HQ | 0761-2677082, 0761-2677060, 0761-2622716 | cco_jbp [at] claims [dot] indianrail [dot] gov [dot] in | 0761-2677072, 0761-2676849 |
| Northern Railway | ||||
| 12 | Delhi | - | nrcelldli [at] nr [dot] railnet [dot] gov [dot] in | - |
| 13 | Muradabad | - | srdcmmb [at] nr [dot] railnet [dot] gov [dot] in | - |
| 14 | Firozepur | - | srdcmfzr [at] nr [dot] railnet [dot] gov [dot] in | - |
| 16 | Ambala | 0171-261596 | srdcmumb [at] nr [dot] railnet [dot] gov [dot] in | 0171-261596 |
| Southern Railway | ||||
| 17 | Chennai | 044-5354457 | srdcmmas [at] sr [dot] railnet [dot] gov [dot] in | 044-5353531 |
| 18 | Palghat | 0491-556198 | srdcmpgt [at] sr [dot] railnet [dot] gov [dot] in | 0491-555235 |
| 19 | Tiruchirapalli | 0431-418992 | srdcmtpj [at] sr [dot] railnet [dot] gov [dot] in | 0431-411204 |
| 20 | Trivandrum | 0471-320012 | srdcmtvc [at] sr [dot] railnet [dot] gov [dot] in | 0471-329454 |
| 21 | Madurai | 0452-600526 | srdcmmdu [at] sr [dot] railnet [dot] gov [dot] in | 0452-604604 |
| Western Railway | ||||
| 22 | Mumbai Central | 022-3017328 | bctpqrs [at] wr [dot] railnet [dot] gov [dot] in | - |
| 23 | Vadodara | 0265-648377 | nrcellbrc [at] wr [dot] railnet [dot] gov [dot] in | - |
| 24 | Ratlam | - | rtmpqrs [at] wr [dot] railnet [dot] gov [dot] in | - |
| 25 | Rajkot | 0281-473409 | rjtpqrs [at] wr [dot] railnet [dot] gov [dot] in | - |
| 26 | Bhavnagar | 0278-445479 | bvppqrs [at] wr [dot] railnet [dot] gov [dot] in | - |
| Central Railway | ||||
| 27 | CSTM | 022-2659563 | - | 022-2620684 |
| 28 | Solapur | 0217-312752 | - | - |
| 29 | Nagpur | 0712-560045 | - | 0712-547561 |
| North Eastern Railway | ||||
| 30 | Lucknow | 0522-226021, 0522-215116 | sdcmljn [at] nerrailnet [dot] gov [dot] in | - |
| 31 | Izzatnagar | 0581-545350 | sdcmizn [at] nerrailnet [dot] gov [dot] in | 0581-457030 |
| 32 | Varanasi | 0542-224752 | dcmbsb [at] nerrailnet [dot] gov [dot] in | 0542-224802 |
| Southern Railway - Northeast Frontier Railway | ||||
| 33 | Alipurdwar | - | cmml [dot] apdj [at] nfrrailnet [dot] gov [dot] in | - |
| 34 | Lumbding | - | dcmlmg [at] nfrrailnet [dot] gov [dot] in | - |
| 35 | Katihar | - | dcmkir [at] nfrrailnet [dot] gov [dot] in | - |
| 36 | Tinsukhia | 0374-339387 | dcmtsk [at] nfrrailnet [dot] gov [dot] in | - |
| Eastern Railway | ||||
| 37 | Howrah | 033-6603056 | - | - |
| 38 | Sealdah | 033-3501962 | - | - |
| 39 | Asansol | 0341-204653 | - | - |
| South Eastern Railway | ||||
| 40 | Kharagpur | 0322-755706 | - | - |
| South Central Railway | ||||
| 41 | Secunderabad | 040-7833099 | srdcmsc [at] scr [dot] railnet [dot] gov [dot] in | 040-7833099 |
| 42 | Hyderabad | 040-7834004 | dcmhyb [at] scr [dot] railnet [dot] gov [dot] in | 040-7820152 |
| 43 | Vijaywada | 0866-574167 | srdcmbza [at] scr [dot] railnet [dot] gov [dot] in | 0866-579618 |
| 44 | Guntakal | - | srdcmgtl [at] scr [dot] railnet [dot] gov [dot] in | - |
| East Central Railway | ||||
| 45 | Sonpur | - | dcmsee [at] nerrailnet [dot] gov [dot] in | - |
| 46 | Samastipur | - | dcmspjc [at] nerrailnet [dot] gov [dot] in | - |
| 47 | Dhanbad | 0133-202522 | - | - |
| 48 | Danapur | 0612-507214 | - | - |
| North Western Railway | ||||
| 49 | Bikaner | 0151-544764 | - | 0151-201713 |
| 50 | Jodhpur | 0291-431646 | srdcmju [at] nr [dot] railnet [dot] gov [dot] in | 0291-431601 |
| 51 | Jaipur | 0141-202915 | jppqrs [at] wr [dot] railnet [dot] gov [dot] in | - |
| 52 | Ajmer | 0145-432535 | aiipqrs [at] wr [dot] railnet [dot] gov [dot] in | - |
| East Coast Railway | ||||
| 53 | Sambalpur | 0663-533195 | - | - |
| 54 | Visakhapatnam | 0891-746230 | - | - |
| 55 | Khurda | 0674-490670 | - | - |
| North Central Railway | ||||
| 56 | Allahabad | 0532-600977 | - | 0532-600958 |
| 57 | Jhansi | 0517-473469 | - | 0517-449826 |
| South Western Railway | ||||
| 58 | Bangalore | 080-2203269 | srdcmsbc [at] sr [dot] railnet [dot] gov [dot] in | 080-2259271 |
| 59 | Mysore | 0821-422401 | srdcmmys [at] sr [dot] railnet [dot] gov [dot] in | 0821-425225 |
| 60 | Hubli | 0836-266702 | srdcmubl [at] scr [dot] railnet [dot] gov [dot] in | 0836-266702 |
| West Central Railway | ||||
| 61 | Kota | 0744-440995 | kttpqrs [at] wr [dot] railnet [dot] gov [dot] in | - |
| 62 | Jabalpur | 0761-327480 | - | - |
| 63 | Bhopal | 0755-584602 | - | 0755-587166 |
For Complaint
- For any query/complaint, you can contact at 139 .
- You can also lodge your complaint online through RailMadad Portal .
Nodal Officers (Parcel Related Queries) Contact Details
| Sr No. | Division | Office | Contact No. | Mobile No. |
|---|---|---|---|---|
| Central Railway | ||||
| 1 | BSL - Bhusaval | BSL Division Office | 02582-223004 | 9503011972 |
| 2 | CSTM- Mumbai | SRDCM CSTM | 022-67453835 | 9987645307 |
| 3 | NGP - Nagpur(B.G) | NGP Division Office | 0712-2544386, 0712-2402430 | 9766342277 |
| 4 | Pune- Pune | PUNE Division Office | 020-26124636, 020-26127971 | - |
| 5 | SUR - Solapur | SUR Division Office | 0217-2312752 | - |
| East Central Railway | ||||
| 6 | DDU- Pt Deendayal Upadhyaya | DDU Division Office | 0537-2600977 | 9794837343 |
| 7 | DHN - Dhanbad | DHN Division Office | 0326-2205284 | 9771426669 |
| 8 | DNR - Danapur | DNR Division Office | 06115-232398 | 7759070004 |
| 9 | SEE - Sonpur | SEE Division Office | 06158-222468 | 9771429999 |
| 10 | SPJ - Samastipur | SPJ Division Office | 06274-221741 | 9771428963 |
| East Coast Railway | ||||
| 11 | KUR - Khurda Road | KUR Division Office | 0674-2490670 | 9437582085 |
| 12 | SBP- Sambalpur | SBP Division Office | 0663-2400093 | 8455886999 |
| 13 | WAT - Waltair | WAT Division Office | 0891-2748641 | 8978080999 |
| Eastern Railway | ||||
| 14 | ASN - Asansol | ASN Division Office | 0341-2304170 | 9002023983 |
| 15 | HWH - Howrah | HWH Division Office | 033-26411326, 033-26411418 | 9002022753 |
| 16 | MLDT- Malda | MLDT Division Office | 035-12268168 | 9002024986 |
| 17 | SDAH- Sealdah | SDAH Division Office | 033-23509736 | 9002020963 |
| Konkan Railway | ||||
| 18 | KAWR - Karwar | Corporate Offie | - | 9004447299 |
| 19 | RN - Ratnagiri | Corporate Offie | - | 9004447299 |
| North Central Railway | ||||
| 20 | JHS - Jhansi | JHS Division Office | 0510-2473469, 0510-2473470 | 9794831208 |
| 21 | PRYJ- Prayagraj | SRDCM/ALD | 0532-2407981 | 9794837343 |
| North Eastern Railway | ||||
| 22 | BSB - Varanasi | BSB Division Office | 0542-2224742, 0542-2224820 | 9794843966 |
| 23 | IZN - Izzatnagar | IZN Division Office | 0581-2411402 | 9760541958 |
| 24 | LJN - Lucknow | LJN Division Office | 0522-2233042 | 9794846963 |
| Northeast Frontier Railway | ||||
| 25 | APDJ- Alipur Duar | APDJ Division Office | - | 9002052957 |
| 26 | KIR- Katihar | KIR Division Office | 03674-265059 | 7870559480 |
| 27 | LMG - Lumding | LMG Division Office | 03674-265794 | 9957553915 |
| 28 | RNY- Rangiya | RNY Division Office | - | 9957554968 |
| 29 | TSK - Tinsukia | TSK Division Office | - | 9957555984 |
| Northern Railway | ||||
| 30 | DLI - Delhi | DLI Division Office | 011-23362296 | 9717633779 |
| 31 | FZR - Firozpur | FZR Division Office | 01632-243413 | 9779233942 |
| 32 | LKO - Lucknow | LKO Division Office | - | 9794834924 |
| 33 | MB - Moradabad | MB Division Office | 0591-2412034 | 9760534983 |
| 34 | UMB- Ambala Cantt | UMB Division Office | 0171-2610596 | 9729539980 |
| North Western Railway | ||||
| 35 | AII - Ajmer | AII Division Office | 0145-2432535 | 9001196963 |
| 36 | BKN- Bikaner | BKN Division Office | 0151-2544764 | 9001190706 |
| 37 | JP - Jaipur | JP Division Office | 0141-2202915 | 9001199969 |
| 38 | JU - Jodhpur | JU Division Office | 0291-2431646 | 9001198959 |
| South Central Railway | ||||
| 39 | BZA - Vijayawada | BZA Division Office | 0866-2574163 | 9701373537 |
| 40 | GNT- Guntur | GNT Division Office | 08632-254161 | 9701374075 |
| 41 | GTL - Guntakal | GTL Division Office | 08552-220305 | 9701374959 |
| 42 | HYB - Hyderabad | HYB Division Office | 040-27834004 | 9701372961 |
| 43 | NED- Nanded | NED Division Office | 02462-223545 | 9730471955 |
| 44 | SC - Secundrabad | SC Division Office | 040-27833099 | 9701371975 |
| South Eastern Railway | ||||
| 45 | ADRA- Adra | ADRA Division Office | 03251-245045 | 9547883991 |
| 46 | CKP - Chakradharpur | CKP Division Office | 0657-238070 | 9771482252 |
| 47 | KGP - Kharagpur | KGP Division Office | 0322-2255706, 0322-2255789 | 9439758320 |
| 48 | RNC- Ranchi | RNC Division Office | 0651-2600278 | 9771484989 |
| South East Central Railway | ||||
| 49 | BSP- Bilaspur | BSP Division Office | 07752-417814 | 9752491126 |
| 50 | NAG- Nagpur(N.G) | NAG Division Office | 0712-2544386 | - |
| 51 | R- Raipur | R Division Office | 0771-2252236 | 9752877998 |
| Southern Railway | ||||
| 52 | MAS - Madras | MAS Division Office | 044-25355793 | 9003061977 |
| 53 | SA- Salem | SA Division Office | - | 9600956230 |
| 54 | TPJ - Tiruchirapalli | TPJ Division Office | 0431-2418992 | 9003864970 |
| 55 | TVC - Trivandrum | TVC Division Office | - | 9567869375 |
| South Western Railway | ||||
| 56 | MYS - Mysore | MYS Division Office | - | 9731667984 |
| 57 | SBC - Bangalore | SBC Division Office | 080-22876288 | 9731666974 |
| 58 | UBL - Hubli | UBL Division Office | 0836-2266702 | 7022029814 |
| West Central Railway | ||||
| 59 | BPL- Bhopal | BPL Division Office | 0755-2454602 | 9752416996 |
| 60 | JBP - Jabalpur | JBP Division Office | 0761-2627480 | 9752418987 |
| 61 | KOTA- Kota | KOTA Division Office | 0744-2467021 | 9001081777 |
| Western Railway | ||||
| 62 | ADI- Ahmedabad | ADI Division Office | - | 9724093961 |
| 63 | BRC - Vadodra | BRC Division Office | 0265-2638377 | 9724091981 |
| 64 | BVC - Bhavnagar | DCM/BVC | 0278-2445479 | 9724097950 |
| 65 | MCC - Bombay Central | SRDCM/MCC | 022-23083228 | - |
| 66 | RJT - Rajkot | RJT Division Office | 0281-2473409 | 9724094974 |
| 67 | RTM - Ratlam | RTM Division Office | 0741-2232572 | 9752492970 |
Parent Article:
Comments
Didn't receive my parcel yet
Dear Indian Railways,
I have booked my house hold items & my bike from bhopal to trichy on 2nd december. Still no update from your end. Please check & update as soon as posible.
Thank you
Very bad and poor service of Indian railway parcel
I booked my scooty for parcel at 14 July from PCOI to BGM ,but my parcel not loaded till now from loading station,, please lookout the matter,i required most urgent my parcel
phone numbers are wrong what
phone numbers are wrong what a careless govt shameless govt and govt railway employees
wrong phone number
the parcel office mobile number of Bhusawal division is wrong.
No updates on site but bike was parceled on thiertieth july
I booked Parcel my HONDA SHINE MOTORCYCLE from PRYJ-PRAYAGRAJ JN. to JU-JODHPUR JN. on 30th July 2024 but till now I have not received any update or no updates has been upload on
parcel.indianrail.gov.in/onlinestatusI.do from the railway on whether my bike has been moved from PRYJ-PRAYAGRAJ JN. or not.
Please reply me the status of my vehicle soon.
Parcel my KTM MOTORCYCLE from KSR Banglore (SBC), No update
I booked Parcel my KTM MOTORCYCLE from KSR Banglore (SBC) to Secunderabad (SC) on 9th May 2024 but till now I have not received any update from the railway on whether my scooter has been moved from KSR Banglore(SBC) or not.
Let me know the status of my vehicle as soon as possible.
Discrepancy in Parcel Charges
We travelled with our pet Dog. For Dog's parcel charges are different. On 1/7/2023, For going From CSTM to Barddhaman (BWN), they changed Rs.1058/- whereas On 12/7/2023, we back From Barddhaman (BWN) to CSTM, at Barddhaman Station, they charged only Rs.706/- for the same Dog.
WHY THIS DISCREPANCIES? Please explain.
Pls also not that On 1/7/2023, our Train was started from CSTM more than 12 hours late.
I parcel my bike on
I parcel my bike on 29/04/2023 on Villupuram railway station.
I travel to Tuticorin so i parcel my bike but it was delayed so please slove the delay.
I have booked my bike from
I have booked my bike from Delhi junction to Sahjhanpur SPN .....but I have not received my bike..... please take some action to give me my parcel
Regarding threat to damage my parcel product
Sir with due respect I want to say that I'm a student and i booked my cycle from patna junction for prayagraj rambahg.
While booking the railway staff suggested me to pay the staff for their pakaging and loading on the train but he didn't demanded any money from me for himself. (His behavior was quite good and friendly to me)
While moving out of the parcel station the packaging labours stoped me and started demanding extra money but being a student i had limited money and so replied him that if I'll give you then I'll be unable to reach there my collage. Then also one of the staff told me to give 20 rupees so that he would put my parcel for fast delivery and due to fear of my 5 years old favourite cycle's safety I gave him and tried to move out from there.Again while moving one who packed my cylce came and threatened me if I won't pay him 100 rupees then he would damage my cycle and put lots of scratches on it and he would fully damage the parts of it and also he used some abusive languages also ; but being a student i ignored all these things and move out from there.
But sir I'm really afraid about my cycle. Sir please i need it in my same condition because it is my favorite cycle which was gifted by my mom. Sir please look after it and try to make those people out so that they won't do what they threatened me about my parcel.
Name-Siddharth Roy
PNR(parcel)no- 2015 125658
Bike not yet received
I had my bike parcelled from Kochuvelli to Ratnagiri on 21st May 2022 and the same was over carried in the Kochuvelli Chandigarh Samparkranti Express and I did not receive the bik yet. Even after following it up with Chandigarh parcel and Ratnagiri Parcel office I have still not received the bike, The same is a Royal Enfield Classic 500. The SR number for the same is 624569. Please help in getting the bike delivered to Ratnagiri.
Scooter Not received
Dear Sir,
We have booked scooter from Sealdah to on 30th Apr 22 and received message scooter loading completed(loaded from SDAH in Train No. 13153 on 30-04-2022) But our scooter not unload in Ranpurhat.
So request to you please look into this matter & resolve the ASAP.
Activa not received
I have booked my Activa scooter from Agra to Panvel on 1st April 2022 but till now I have not received any update from railway whether my scooter has been moved from Agra or not.
Let me know the status of my vehicle as soon as possible.
PARCEL NOT YET RECEIVED
Dear INDIAN railway,
We have booked our house hold items to shift gandhidham to gorakhpur on 04th march 2022 train festival special which is reached on gorakhpur 06th march 2022 with parcel but parcels are not unloaded from the train due to staffs are not available at platforn, please arrange our parcels urgently at gorakhpur.
Parcel not yet received
Dear Sir,
We have booked our bike from SBC Bangalore to Solapur Maharashtra on 29th Jan 22 but still our bike not reached in Solapur, Maharashtra.
Pl look into this matter & resolve ASAP.
Bike No:-MH-25 AF-7309 Honda Shine
Regards
Gulchand Rathod
parcel not yet receive
Dear Sir,
We have booked our bike from Rewari Haryana to Sultanpur (SLN) Utter pradesh on 10th Nov'21 but still our bike not reached in (SLN) Sultanpur utter pradesh.
Pl look into this matter & resolve ASAP.
Bike No:-HR36L-9712 Hero Splender
Regards
Vishnu Tiwari
Parcel not yet received
Sir,
I have booked my parcel from ANG to AGTL dated 07 Jul 2021 but i have not received my luggage yet please help me.
Lost original receipt of bike parcel
Hello, i have booked my bike in parcel from Bangalore to new delhi but now i have lost original receipt and do not have photocopy even. I have a PNR of the parcel. What is the procedure to pick my bike
Enquiry for dog cart in train number
Hello sir
I just want to know that is there any facility to move my dog in dog cart box which is provided by indian railway in train number 02564 please help me
Scooter not received till today
HI,
Have booked a scooter from PRYJ to TDL on 26-Aug-20 and today have go to the TDL parcel office for getting status on package but didn't know the status of the same.
Is there anyone available who can give me a clear cut status of my package.
Parcel not received
Sir,
I have booked my parcel from AGC to SKZR dated 14/08/2020.but i have not received my parcel yet.please help me.
Thank you sir.
Scooter not received
I have booked my parcel on 19/07/2020, from DLE to KNE , till today i have not received my parcel , I visited at parcel counter but it’s closed, even I tracked my parcel but there is sawing only loaded status.
Pleas try to resolve this issue otherwise i will do some legal action against you.
Indian Railway Parcel Service
I am trying to connect to all possible tracking provided through Tele call, website to track my parcel booked from Bangalore to Mumbai. Non of the tele call numbers are getting attended or website give tracking. Got sick of wasting my time since 2 days. Why the Govt who claim rubust rail services put things on right perspective ?? Why systems are so pathetic ??
Request Rail authorities to look into the flaws and correct for serving the people who opt its services.
Parcel enquires
Hi,
I would like to know that , can i book my bike from new delhi to gaya in between date 15 may to 20 may 2020.
Parcel not received yet
Booking was done 25th February 2020 at new Delhi, to send a parcel to TATA. but as at today, march 5th 2020,my brother at TATA is yet to receive it.
What is happening please? Why the delay? My brother needs his research samples to commence work at his research institute...
Not recrived bike
I have booked bike number JH01CF2697 Hero passion xpro on 28/02/2020 at Rly.station Daltonganj to Tundla and loading in muri exp. 18101 on 29/02/2020 but till date not delivered to me. I have approached to time in parcel office Tundla but no response from railway station.
parcel not rcvd
we have not received parcel having no. 2013314
Missing
Bike no mh-42. L2233 NXG daund to kamakhya .6/12/19 daund to hawra .my bike in hwh but she is not send my parsel to kamakhya why
Missing bike
I have booked by bike from Daund to kamakhya .6/12/2019 daund to hwh train .but hwh is not send my parsak from there to kamakhya why ....
Not received parcel
I have booked by bike from Moradabad to Varanasi on 4th November, 2019 but yet not received till 11th of November.
I have filed a complaint against at CPS Varanasi but nothing is happening. Recpiet no. - 906776
TWO WHEELER NOT RECEIVED
I have booked the ticket in 22651 train.Same train i have parceled my two Wheeler...I get down my destination but i did received any information about my bike...What happened for my bike...When i will get my bike...Please update me the status.. I am not satisfied irctc treatment ..
Parcel
I have booked my parcel on 20/05/2019 from Kota to Moradabad via Delhi ..
I have not received my parcel
Goods not received
Goods not received Mathura to Lucknow by kota patna Express 0n 7/2/19 to 8/2/19.
Not received a parcel
I haved parcel a bike from punne to panipat n i have not received it. It was parcel on 22 dec2018 in jhelun Express
The parcel recipient no is 724674.
And bike no is Mh12px0095
Booking office timubg
Will parcel booking be open on 25th december at new delhi? Timings will be till 5 pm?
issue regarding parcel
i have booked my parcel on 3-12-2018, from bpl to Nzm , till today i have not received my parcel , i visited at parcel counter but i have got the same answer from the concerned incharge person that they have not received yet .
plz try to resolve this issue otherwise i have to complaint for it