IndusInd Bank Customer Care No. 1860 267 7777

IVRS Menu: 1860 267 7777/ 022-6857 7777/ 022-4406 6666

• Press 0: To block forex card/credit card or to freeze saving account or current account.
• Press 1: For banking services.
• Press 2: For credit card.
• Press 3: For loan.

• For account balance SMS BAL to 9212299955 from your registered mobile no.
• For last Transactions SMS MINI to 9212299955 from your registered mobile no
• Recharge Your SMS MOB to 9212299955 from your registered mobile no.

Block Debit Card

• SMS LOST MMDDYYYY to 9223512966 from your registered mobile number,
  where MMDDYYYY is your DoB.

Block Credit Card

• SMS BLOCK <SPACE> <Last 4 digits of your Credit Card Number> to 5676757
  from your registered mobile number to block your Credit Card instantly.

Aadhaar enabled Payment System

• To enable AePS send AEPS START XXXX (last 4 digit of account number)
• To disable AePS service send AEPS STOP XXXX (last 4 digit of account number)

Level 1

• For any query/complaint, you can call at 18602677777, 022-61553100ro Email at reachus@indusind.com .
• You can also lodge your complaint online through this Form.
• You can also visit your nearest Branch.

Level 2

• If the Branch / Contact Centre are unable to resolve the issue within 7 working days, then you can also contact to the zonal head officers details given below:
  
  Table Search:

  Sr. No	Zone(State/Location name)	Email	Address
  1	East 1 (Assam, Manipur, Meghalaya, Mizoram, Nagaland, , Sikkim, Tripura, West Bengal)	zheast@indusind.com	IndusInd Bank Ltd Saket Towers, 6th floor, 44 Park Street, Kolkata- 700016
  2	East 2 Orissa, Bihar, Chhattisgarh, Jharkhand		IndusInd Bank Zonal Office , 2nd Floor, N5/542, IRC Village , Bhubaneswar , Odisha - 751015
  3	North 1 (Delhi, NCR)	zhnorth1@indusind.com	IndusInd Bank Ltd 10th Floor, Tower A, Hyatt Regency, Bhikaji Cama Place, New Delhi 110070.
  4	North 2 (Chandigarh, Haryana, Himachal Pradesh, Jammu & Kashmir, Punjab, Rajasthan, Uttar Pradesh, Uttarakhand and Uttaranchal)	zhnorth2@indusind.com	IndusInd Bank Ltd SCO 55-57, Sector-8 C, Madhya Marg, Chandigarh- 160018, India.
  5	North 3 (Jaipur, Jodhpur Kanpur, Lucknow, and UP)	zhnorth3@indusind.com	IndusInd Bank LtdPlot No. 628/10A, Faizabad Road, Indira Nagar,Opp HAL, Lucknow-226016
  7	South 1 (Andhra Pradesh, Karnataka, Telangana)	zhsouth1@indusind.com	IndusInd Bank Ltd 4th Floor, No. 87, Bull Temple Road, Basavangudi, Bangalore - 560004, Karnataka
  8	South 2 (Kerala, Pondicherry, Tamil Nadu)	zhsouth2@indusind.com	IndusInd Bank Ltd G N Chetty Road Office, New No. 34, ( Old No. 115-116 ), G. N. Chetty Road, T Nagar, Chennai - 600017
  9	West 1 Mumbai / Pune /ROMG (Mumbai, Navi Mumbai Thane & Pune)	zhwest1@indusind.com	IndusInd Bank Ltd, Solitaire Corporate Park, Bldg. No.8, 8th floor, Opp Mirador Hotel,Guru Hargovindji Marg, Andheri (E), Mumbai- 400093
  10	West 2 (Dadra & Nagar Haveli, Daman & Diu, Gujarat, Madhya Pradesh)	zhwest2@indusind.com	IndusInd Bank Ltd., 2nd floor, Parkar House, Near Panchvati Circle, Law Garden Road, Ahmedabad 380 007
  11	West 3 (Rest of Pune and Goa)	zhwest1@indusind.com	Indusind Bank Ltd, 3rd Flr, Suyog Platinum Tower, Naylor Rd, Pune 411001

• If your Query still not resolved, then Customers can escalate their complaint to the Regional Heads by writing to the Head Customer Care at:
  Head - Customer Care,
  Email: customercare@indusind.com
  OPUS Center
  47, Central Road, Opp. Tunga
  Paradise Hotel MIDC Andheri (East)
  Mumbai 400093

Level 3

• If you are not satisfied with the given resolution, then you can also contact to the Regional Nodal Officer details given below:
  
  Table Search:

  Sr No.	Centre	Area of Operation	Contact Details	Email	Address
  1.	Ahmedabad	Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu	079-61916706	boiblahmed@indusind.com	IndusInd Bank, 2nd Floor, Parkar House, Besides Radisson Blu Hotel, Panchwati Cross Road, Law Garden Road, Ahmedabad-380006
  2.	Bengaluru	Karnataka	080-45673123	boiblbang@indusind.com	IndusInd Bank Ltd, 4th Floor, No. 87, Bull Temple Road, Basavanagudi, Bangalore 560004
  3.	Bhopal	Madhya Pradesh  and Chattisgarh	0755-2555852	boiblbhop@indusind.com	IndusInd Bank Ltd, Regional Office Plot No.7, Ground Floor, Kwality Business Centre, M.P. Nagar Zone-II, Bank Street, Bhopal - 462011
  4.	Bhubaneswar	Odisha	0674-2360620	boiblbhub@indusind.com	Indusind Bank-Zonal Office, AP Tower, Plot No - 384 & 385, Paik Nagar, Bhubaneswar, Odisha - 751003
  5.	Chandigarh	Himachal Pradesh, Punjab, Union Territory of Chandigarh and  Panchkula, Yamuna Nagar, and Ambala Districts of Haryana.	0172-5213129	boiblchand@indusind.com	IndusInd Bank Ltd. Chandigarh Branch S.C.O.53-54, Sector 8-C, Madhya Marg, Chandigarh - 160018
  6.	Chennai	Tamil  Nadu, Union Territories of Puducherry (except Mahe Region)       and Andaman and Nicobar Islands	044-28346134	boiblchen@indusind.com	115, G N Chetty Road, T Nagar, Chennai - 600 001
  7.	Dehradun	Uttarakhand and   seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar ,Baghpat, Meerut,   Bijnor and Amroha (Jyotiba    Phule Nagar)	0135-2740522	boibldehradun@indusind.com	IndusInd Bank Limited Krishna Tower, 69, Rajpur Road, Dehradun, Uttarakhand - 248001
  8.	Guwahati	Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura	0361-2450046	boindusindbankguwa@indusind.com	IndusInd Bank Ltd. Regional Office, 2nd  Floor, Above Bata Showroom, G S Road, Bhangagarh, Guwahati-781005
  9.	Hyderabad	Andhra Pradesh  and Telangana	040-40916108	boiblhyde@indusind.com	IndusInd Bank Ltd, #1-10-72, 4th Floor, Ashok Janardhan Chambers, Nalli Silks Building, Begumpet, Hyderabad - 500016
  10.	Jaipur	Rajasthan	0141-4182965	boibljai@indusind.com	IndusInd Bank, Regional Office, 2nd Floor Abhinandan, Plot No.B-10-I, Govind Marg, Adarsh Nagar, Jaipur - 302004
  11.	Jammu	J&K	0612-3035700	boiblchand@indusind.com	Indusind Bank Ltd, Chandigarh Branch S.C.O.53-54, Sector 8-C, Madhya Marg, Chandigarh - 160018
  12.	Kanpur	Uttar Pradesh (excluding districts  of Gaziabad and Gautam Buddha Nagar) and Uttarakhand	0522-4933943	boiblkanp@indusind.com	Indusind Bank Ltd, Regional Office, 1st Floor, 628/10A Faizabad Road Indiranagar, Lucknow - 226010
  13.	Kolkata	West Bengal and Sikkim	033-40813382	boiblkol@indusind.com	IndusInd Bank Ltd. Saket, 44, Park Street, 6th Floor, Kolkata - 700016
  14.	Mumbai I	Districts of Mumbai, Mumbai Suburban and Thane	022-66418379	boiblmahgoa@indusind.com	IndusInd Bank Ltd, 1001, Ground floor, Solitaire Corporate Park, 167, Guru Hargovindji Marg, Chakala, Andheri (East) Mumbai-400093
  15.	Mumbai II	Goa and Maharashtra, (except         the districts  of Mumbai, Mumbai Suburban and Thane)	022-66418379	boiblmahgoa@indusind.com	IndusInd Bank Ltd, 1001, Ground floor, Solitaire Corporate Park, 167, Guru Hargovindji Marg, Chakala, Andheri (East) Mumbai-400093
  16.	New Delhi I	Delhi, Jammu and Kashmir	011-42505300	boibldelhi@indusind.com	IndusInd Bank Ltd, 9th Floor, Block A, Hyatt Regency Complex , Bhikaji Cama Place, R K Puram New Delhi - 110066
  17.	New Delhi II	Haryana (except Panchkula, Yamuna nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of               Uttar Pradesh) North- East, Central, Shahdara, East and South East districts of Delhi	011-42505300	boibldelhi@indusind.com	IndusInd Bank Ltd, 9th Floor, Block A, Hyatt Regency Complex , Bhikaji Cama Place, R K Puram New Delhi - 110066
  18.	Patna	Bihar  and Jharkhand	0612-3035700	boiblpatna@indusind.com	IndusInd Bank Ltd, Regional Office, Markandey Complex Gayatri Mandir Road, Kankarbag Patna - 800 020
  19.	Ranchi	Jharkhand	0612-3035700	boiblpatna@indusind.com	IndusInd Bank Ltd, Regional Office, Markandey Complex Gayatri Mandir Road, Kankarbag Patna - 800 020
  20.	Raipur	Chattisgarh	0771-4024923	boiblraipur@indusind.com	IndusInd Bank Ltd., Colors Mall, Pachpedinaka, Jagdalpur Road, Raipur- 492001
  21.	Shimla	Shimla	0172-521325	boiblshimla@indusind.com	IndusInd Bank, Chandigarh Regional Office, S.C.O. No.53- 54Sector 8-C Madhya Marg Chandigarh, Chandigarh - 160018
  22.	Thiruvananta -puram	Kerala, Union Territory  of Lakshadweep and  Union Territory  of Puducherry (only Mahe Region)	0471-4100801	boiblthiruv@indusind.com	IndusInd Bank Limited, Vellayambalam- Sasthamangalam Road, Sasthamangalam P O Thiruvananthapuram 695 010 .

• In case Customer doesn't receive a response within 7 days, then you can also call/write to the Nodal Officer:
  Designation: Executive Vice President & Principal Nodal Officer
  Contact No.: 022-61553705
  E-mail: nodal.officer@indusind.com
  Address: IndusInd Bank Ltd.
  OPUS Center, 47, Central Road,
  Opp. Tunga Paradise Hotel MIDC
  Andheri (East), Mumbai 400093

Level 4

• If your query is not resolved or you are not satisfied with the resolution given, then you can Escalate your complaint to Central Banking Ombudsman at
  Comtact: 14448 (09:30am-5:15pm)
  Address: Centralised Receipt and Processing Centre (CRPC),
  Reserve Bank of India, 4th Floor,
  Sector 17, Chandigarh - 160017
• You can also lodge complaint online through RBI Complaint Management System (CMS) Portal , Sachet Portal, Smart ODR.

NRI Contacts Details

24*7 Indusind Bank Helpline Numbers

Support: Mon - Fri, 9:00 am to 6:00 pm

Email: nri@indusind.com (from your registered Email Id)

For Complaint/Grievance

Level 1

• For any NRI related query/complaint, you can mail at nri@indusind.com.

Level 2

• If you are not satisfied with the resolution given by the above level, then you can also mail at nriescalations@indusind.com.

Level 3

• If NRI Customer's query is still not resolved, then they can follow the Level 3 and 4 as mention in above Grievance.

NRI Services

• Receive a call back, please write SMS ‘NR’ to +91 9212299955 from your registered mobile no.
• You can use Chat facility to interact.

Representative Offices